Priceline Customer Service Issues

I made a reservation at Garden Hilton Hotel in Anderson, SC for Dec 8-9, [redacted], confirmation #R[redacted] on Nov. 16, [redacted]. Due to the weather forecast, I tried to change it to Dec 11-12 with no penalty through Priceline. After speaking with Angela, I was told Hilton Gardens would send a confirmation email. When I contacted the hotel later that day, they hadn't received the info and advised me to call Priceline. Priceline's representative, Yvon, mentioned they couldn't cancel but would send a non-refundable waiver. Despite requesting to speak with a supervisor, no one came to the line. I ended up making a new reservation for Dec 11-12 directly with the hotel. I feel frustrated with the situation as my money was charged and I would like the $[redacted].10 refunded. I've had a negative experience with Priceline and won't use their services again. Thank you, D.B. Location: Smyrna, GA

I booked a room at the Econo Lodge near Spokane Airport late yesterday. When I arrived last night and tried to check-in, I was informed of a $[redacted] damage deposit requirement, which I've never encountered before. Unfortunately, as a homeless individual, this was all the money I had, so I had to spend the night outside without a room. I am disappointed as I was looking forward to a warm and stress-free night. I hope to resolve this issue and use the money I paid for last night towards a room for tonight without any problems.

Last night, I attempted to reserve a room at Red Roof Inn due to an impending snowstorm in Greensboro that could lead to power outages. Unable to reach the Inn, I phoned another number on their site assuming it was their reservation line. The agent did not disclose they were from Priceline and I made the reservation. Today, when trying to adjust the booking, I was directed to contact Priceline, but their automated system does not recognize my phone number or Red Roof confirmation. Kindly assist in canceling the reservation made in error on 12/7/18. Please reach me at [redacted]/[redacted]/[redacted] or email [redacted] Thank you, Pat Meller.

I recently made a booking at the Holiday Inn Express in Annapolis, Maryland for December 8th to 9th. To my dismay, I was charged for December 7th to 8th, a night I had already paid for on December 7th at 6:38 AM. Despite entering the correct dates during booking and verifying a check-in on December 8th and check-out on December 9th, the confirmation reflected the incorrect dates. After contacting customer service, I was directed to the hotel management and then to Priceline, where I was informed there are no refunds. I am seeking a refund as I did not intend to book the same night twice due to an error on the site. While I understand company policies, this mistake was not mine, causing frustration as booking a room twice for the same night is an unnecessary expense. My itineraries are: [redacted]-[redacted]-[redacted]-28 (December 7th-8th) and [redacted]-[redacted]-[redacted]-91 (December 7th-8th). Any assistance in resolving this issue would be greatly appreciated.

Hello! Here is my transaction number: [redacted]1. On October 8, [redacted], I mistakenly booked a hotel for the wrong date, October 8, and realized my error immediately. I tried calling customer service within 3 minutes to rectify the situation, but was unable to reach a live representative. I opted to cancel the booking assuming I would receive a refund, but was charged $[redacted].00. While I understand your policy, this was an honest mistake on my part that I tried to address promptly. Is there any way your company can assist me and waive this charge? I canceled the booking shortly after making it, as you can verify in your system. Additionally, I am a Priceline credit card holder, although I did not utilize it for this particular transaction.

I had a flight change by Copa Airlines for my trip from SJO to ORD. Initially set for 4:15 am, the flight was rescheduled to 2:14 pm on Dec. 2, [redacted]. Despite being unaware of the exact process to confirm the new schedule, I arrived at the airport around 1 pm. Unfortunately, I was not allowed to board as per the staff; I had missed my original flight. Despite showing proof of the schedule change from Priceline, I was directed to contact them. After contacting Priceline, I was advised to wait for changes to reflect in the system. Unsure of the outcome and accompanied by a family member, I eventually paid a $[redacted] penalty to reschedule my flight for the next day. Upon returning home, I was informed by Priceline that I was denied boarding due to late check-in, contradicting what I was previously told.

I contacted customer service and had my flight canceled. I now need the refund to purchase a new flight. I am hoping the refund can be processed quickly so I can secure a flight to Tampa for my daughter's college graduation. I look forward to your assistance in resolving this matter promptly. Thank you.

Hello, I encountered an issue while attempting to rent a car today. Despite trying four times, the system consistently dropped my requests after each transaction. Regrettably, no confirmation number or email was received, but I was charged $[redacted] on each attempt. I apologize for the lack of a confirmation number or way to trace the transactions due to system errors. The requested details include my phone number: [redacted]5, email: [redacted], credit card under the name Juan Silva Gaete, and address at Tucuquere [redacted], Santiago, Chile. I am willing to provide further information upon request and refrain from sharing my credit card number for security reasons. Attached is my credit card statement. Kindly cancel all charges as I must secure a reservation with a different company. Your assistance is greatly appreciated.

I purchased a ticket from LAX to Barcelona assuming it included luggage. The information was not clearly stated on the page when I bought it. I was looking at two airlines, one through Norwegian Airlines and the other from Air Canada and Lufthansa. I tried to purchase, but the webpage kept freezing, and my baby was getting fussy. When it finally went through, I realized I paid for the flight with more stops and no luggage instead of the one from Norwegian, which is the same price but a direct 10-hour flight instead of an 18+ hour journey. I am very unhappy with this situation; the long 18-hour journey is distressing. I would like Priceline to help me change this booking since the flight is far in advance. Air Canada informed me that only Priceline can assist me. I hope to cancel this booking and receive a Priceline credit to choose a better flight option instead of the 18-hour one with a 6-hour layover in Canada. Trip Number: [redacted]-[redacted]-[redacted]-19.

This is my third attempt to sort out an issue. I mentioned earlier that I was heading from the airport to the Explorer hotel, where I have booked a two-night stay. During my last visit, there was an issue where they claimed I owed money from a previous stay. I am hoping this won't happen again. I am en route to the hotel now. If there will be an issue, please inform me promptly as I have already secured the booking with my credit card.

I made reservations on November 9, [redacted] using my computer, not my phone. Upon arrival at the Holiday Inn Express & Suites in Stephenville, Texas, there was no record of my reservation, so we paid for a vacant room on November 11, [redacted]. However, on December 14, [redacted], there was an unauthorized charge of $89.49 from Priceline on my Discover Card for a reservation that I did not make through them. Attempts to contact Priceline about this charge have been unsuccessful as the automated system does not recognize my reservation number or phone number, likely due to the booking being done online. Despite contacting them online, I have not received any resolution. I feel frustrated by the lack of human interaction and accountability from Priceline.

I am a new customer who recently booked a hotel in Thailand for the period of March 14th to 18th, [redacted]. Unfortunately, during the booking process, I accidentally used the email address [redacted] instead of the correct one, [redacted] I received a confirmation number for the booking, which is [redacted]6, and saw that the payment was successful. However, I have not received a confirmation email for the reservation, and I also checked my bank account, but the payment hasn't been deducted yet. I am concerned that due to the error in the email address, my booking might have been cancelled. The hotel I booked is the Bhu Ngo Thani Resort and Spa in Railay Beach, Thailand, for the dates of March 14th to 18th, [redacted]. I would appreciate it if you could confirm whether my booking is valid so I can proceed accordingly.

I made a reservation through Priceline but did not receive a Trip Number. I need guidance on cancelling the reservation as Mrs. Gilligan has to undergo surgery soon. Please assist. Thank you, Beth-Ane Dorst, Travel Agent, [redacted], [redacted] Passengers: Mr. Richard Michael Gilligan, DOB: 19 Apr [redacted] Mrs. Patricia Susan Gilligan, DOB: 13 November [redacted] Phone: [redacted] (Mr. Gilligan) Flight Details: Thursday, February 14 Sydney to Ayers Rock Virgin Australia International Flight [redacted] Departure: 9:55 am SYD Arrival: 12:00 pm AYQ Duration: 3h 35m Economy Saturday, February 16 Ayers Rock to Sydney Virgin Australia International Flight [redacted] Departure: 12:35 pm AYQ Arrival: 5:10 pm SYD Duration: 3h 5m Economy Please cancel the reservation via Priceline as advised by Virgin Australia.

I made a reservation with Priceline for a room at [redacted] Smith Street in Brooklyn, NY from November 30th to December 2nd. I got a confirmation email from Priceline on November 27th with access codes. Upon arrival on November 30th, a woman in the lobby informed me the room was already rented and they don't use Priceline. Despite showing her the confirmation email, she wasn't interested. It took 1.5 hours to find another hotel with available rooms last minute. I'm concerned about what could have happened if someone else had been in the room. I look forward to hearing any updates on the investigation. Confirmation #[redacted]. - Tresslyn B.

Hello, my name is Shaped Yang. I can be reached at [redacted] or [redacted]. I made a reservation for 4 nights at Vanderbilt YMCA in New York City from December 20th to 23rd. Due to my mother's medical emergency, I had to leave on December 22nd, and my brother checked in for me. As a result, I only stayed for 2 nights instead of the 4 nights I had paid for. I spoke with Priceline representatives Cassie and JP, who said they would contact Vanderbilt YMCA to request a refund for the unused nights. JP specifically mentioned contacting the hotel for the refund. I was also charged for a 4-day service fee despite only staying 2 nights. JP mentioned that I should expect an email notification regarding the refund. I am following up on the status of my request. Merry Christmas and Happy New Year!

I made a reservation through Priceline for a car rental. I tried to cancel it an hour later due to the unavailability of accommodations on the island, which caused a booking I had chosen to disappear. However, cancelling it seemed impossible without incurring a $50 charge. After contacting Alamo and understanding the cancellation fee, I reached out to Priceline. Despite the automated system transferring me back to Alamo multiple times, I eventually managed to cancel the reservation on my own. I am requesting Priceline to waive the $50 fee for a reservation I held for less than an hour. My Priceline Trip number is [redacted]-[redacted]-[redacted]-89. Feel free to reach out if you require further details.

Last May, I made reservations at Country Inn & Suites in Kearney, NE for December 22 and December 30 using Priceline Trip Numbers [redacted]-[redacted]-[redacted]-71 and [redacted]-[redacted]-[redacted]-66. Upon arrival on December 22 at 3:00 p.m., the hotel was closed. There was an envelope with my name on the door informing us they had no contact information for me and had moved us to Days Inn across the street. I am dissatisfied for several reasons. Firstly, I have provided my contact information during multiple stays a year for the past 6-7 years. Secondly, Country Inn & Suites could have contacted Priceline for assistance or at least inform me of the change. Thirdly, we were moved to Days Inn without our consent, although our stay there was alright. Considering our history, I would have never chosen Days Inn. I have since canceled the December 30 booking and rebooked at another Kearney hotel. I feel disappointed with Country Inn & Suites for not handling the situation better. Raphael Murray - [redacted]

Subject: Review of Adante Inn of Sedona Hello, I wanted to share my recent experience at Adante Inn of Sedona. Unfortunately, my stay was disappointing. Although the facility initially seemed acceptable, we discovered mold on the ceiling in the morning. One of the reasons I chose this hotel was for the complimentary breakfast. However, when we arrived at 9:15 am, most of the food items were depleted. There were only remnants of oatmeal, no fresh pancakes, and the fruit was old. The orange juice tasted watered down. The staff explained that this was all they had left as the food is delivered in limited quantities. This experience was particularly frustrating since I was traveling with my daughter and elderly mother. We were on a winter adventure and had to waste time locating another place to have breakfast, delaying our journey. I hope this feedback can help improve the service for future guests. Warm regards, D.M.

I recently made a flight reservation through Priceline and it turned out to be an awful experience. Despite being a loyal customer, this incident has pushed me away. I had a car accident but managed to make it to the airport with my injured daughter, hoping to switch airlines for her well-being, but the airline required Priceline's approval. After a long 3-hour call with customer service, we were left without a solution. The airline was willing to help me reach my destination if Priceline agreed to honor the return flight, but Priceline's policy was unforgiving. While I understand business protocols, some compassion would have been appreciated. This has been the worst experience, especially coming from someone who works in travel and hospitality. If there was a way to completely avoid Priceline in the future, I would take it.

I purchased a Priceline trip, booking number [redacted]5 on Wow Air, and was assigned case number [redacted]4 when I contacted customer service. Attempting to check in online for my November 14th BRU to SFO flight with the record locator 41KPCR, I found no booking with WOW. After contacting Wow, they referred me back to Priceline. Priceline explained that my flight to SFO was cancelled by WOW and only offered to take me to Reykjavik without connecting me to another airline. I had to buy a last-minute ticket for the trip. Since WOW claims I cancelled, I am in a confusing situation between Priceline and WOW. I believe I deserve compensation from either the airline or Priceline for the inconvenience. I am seeking clarity on this matter.