Priceline Customer Service Issues

Dear Team, I am a loyal customer of Priceline with Itinerary Number [redacted]0. I recently booked a non-refundable hotel but had to cancel due to a change in plans. Priceline mentioned they would request a refund from the hotel on my behalf since the payment was already made. Despite multiple attempts to reach Priceline, I faced disconnections and unhelpful responses, which was disappointing. Each time I called, I was informed that the hotel would decide on the refund. However, when I contacted the hotel with case number [redacted]04 given by Priceline, they confirmed they were willing to refund the money, emphasizing that they hadn't received any payment from Priceline. It would be helpful if Priceline could be transparent about their policies regarding refunds. I have been dealing with this issue for a week and would appreciate a prompt resolution. If my request cannot be accommodated, I may have to reconsider using Priceline in the future. Thank you, Ankit S.

During our recent weekend stay at a 3-star hotel booked through Priceline (Trip Number: [redacted]-[redacted]-[redacted]-28), my kids and I encountered a concerning situation. The lobby and hallway were filled with intoxicated individuals, making us uncomfortable. Upon entering our room, we found it dirty and smelling strongly of cigarette smoke, despite being designated as smoke-free. As a result, we felt it best to leave rather than stay in such conditions. I sought assistance from the front desk, but unfortunately, they were unable to provide any help with the situation.

I needed to quickly reserve a room at the Hyatt Place Downtown Old Market for one of our executives on 11/15/18. I was on hold for more than 15 minutes and had to book the room for one more night for J.C. against a deadline. I eventually made the reservation online, even though the charges were higher than usual due to our corporate rate. J.C. can address the price difference at check-in, and then a credit can be issued for the incorrect amount. However, I unknowingly booked through Travelweb.com, which I later discovered is affiliated with Hyatt and found this to be deceptive. I am requesting an immediate refund of the payment.

I had a terrible experience on my trip. I am requesting either a refund or a complimentary night. My family vacation with my grandkids was completely ruined at the motel I booked through you. Despite the high cost, the promised amenities were not available. The spa has been out of order for over a week, breakfast was not served due to low staffing, and my bedroom door was damaged, making me feel unsafe. I had to stay in my room all night to protect my belongings and couldn't sleep well. To top it off, my daughter didn't even bring my grandkids due to the missing amenities. I hope to get another night free or a refund for this disappointing stay. Thank you, [redacted].

Dear Priceline, I am extremely disappointed by a recent experience I had with a hotel booking at the Quality Inn through your website. The hotel was listed as pet-friendly on your site, but upon arrival, it turned out not to be the case. This discrepancy caused me significant frustration as it took a two-hour drive to get there. I am seeking assistance and a resolution regarding this matter promptly. I feel let down by the misleading information on your site and the lack of support received. I urge you to address this issue immediately. Thank you, Brooke B.

I have been attempting to make a reservation for a week now, but the website is not completing the booking process. Instead, I receive an error message stating that the deal I selected is no longer available. Last week, I was able to reach an agent to remove the authorizations, but this week I am facing the same issue. I have tried multiple phone numbers to contact support but have had no success. I am eager to book the reservation that has been available for two weeks. Kindly reach out to me at [redacted]. Thank you. - Kirk Hoey

I was charged twice for my trip to Santa Fe last week, on the 23rd and 24th, causing issues with my checks. It's frustrating that such a big company cannot be reached by phone. This lack of communication is making me reconsider using your service in the future. Please address this promptly to prevent my checks from bouncing. The standard "3 to 5 days" wait for a refund seems intentional, which is unacceptable. Waiting this long for a resolution is unreasonable. I expect better customer service. Contact me at [redacted].

Dear Priceline Representative, I hope you are having a great day. I am reaching out to seek assistance regarding the Best Price policy. I have tried calling and initiating an online chat with Priceline, but have been unable to connect with an agent. I made a hotel reservation in Las Vegas for a 5-day stay in December through Priceline Trip # [redacted]8. Soon after, I came across a significantly cheaper price on the following website: [redacted] This website offered a lower rate for the same hotel, along with an additional 20% discount and at least $[redacted] in restaurant and drink credits for a 5-day booking. Could you please match this offer per the Priceline Best Price Guarantee policy? If not, would it be possible to cancel my current reservation? Thank you in advance for your kind assistance.

I recently booked a Jet Blue flight through Priceline on November 27 for Danielle S. The price has since dropped from $[redacted] to $[redacted], and I am entitled to a fare refund per Jet Blue's guarantee. Despite contacting Jet Blue, they directed me to Priceline for this refund. My confirmation number is 79PFMW. I have encountered challenges when trying to reach a Priceline agent by phone. Twice, the call got disconnected after long holds (20 and 45 minutes), and the agent claimed they couldn't hear me, eventually disconnecting abruptly. After failed attempts, I am now waiting in the Priceline call queue for the third time, having already been on hold for 33 minutes. To address this, I am considering sending an email if my current call doesn't succeed. This frustrating experience has made me hesitant to use Priceline for future bookings unless this issue is resolved promptly.

I selected an express deal flight for my preferred dates, filled in all passenger and billing details, but encountered an "INVALID DATE" error when trying to review before booking. The destination and approximate flight time were correct, but I hesitated booking due to uncertainty. Repeating the process didn't resolve the issue, unlike my friend who booked without problems. Priceline's customer support seems unhelpful for pre-booking issues like this, leaving me unsure how to proceed.

I made a two-night reservation at Days Inn in Leominster, MA through Priceline. While traveling from New York, I bought a special birthday dinner on November 29th to celebrate. Upon check-in on the 27th, I stored the food in the room's fridge. The next morning, on the 28th, I requested face cloths and reminded the front desk staff I was staying two nights. After my appointment, I found out the birthday dinner had been discarded. The front desk staff mentioned they would inform the general manager about compensating me. During checkout, the general manager informed me that since I booked through Priceline, they could not offer compensation and advised me to contact Priceline. The dismissive attitude of the manager left me disappointed with the hotel's poor customer service. I am seeking resolution and compensation for the discarded $30 birthday dinner. Thank you, Charlie H.

Regarding trip#[redacted]-[redacted]-[redacted]-30, there appears to be a duplicated hotel fee on my itinerary; $13.50 has been deducted already, and another identical charge is pending at checkout. Understanding this double fee is key. Post-booking, I reviewed feedback on the property, and it wasn't promising. Reports of uncleanliness and mold pervade these reviews; contrasting with upscale brands like Marriott Courtyard and Hilton advertised, this is troubling. The gap between the promised and actual conditions is stark. If these allegations hold, it casts doubt on your advertising practices. Rest assured, further action may be taken depending on the hotel's actual state.

I made a hotel reservation through Priceline for Nov 30 to Dec 3, [redacted]. Unfortunately, the staff at the hotel were impolite, making my stay uncomfortable. I reached out to Priceline's customer service to change to a different resort, as I expect better service from a 4-star establishment. I even found a lower rate for a 4-star hotel in the area, and was aware of Priceline's price match policy. Despite this, the representative I spoke with, Gabby, was unhelpful and dismissive. The lack of support is disheartening, especially when I am looking for a relaxing vacation near Disney World in Florida. I hope for better customer service in such situations.

I allowed my friend to use my card to book a hotel reservation on Priceline for her visit. The confirmation number is [redacted]99, and it was purchased with a card ending in [redacted]. I, Heather M., encountered issues during check-in at the Aloft downtown Houston. Despite paying for the room, they claimed my ID was invalid and requested an additional deposit. Even after trying to comply, I was still denied check-in. I've initiated a dispute with my bank for the $[redacted].97 charge. The hotel agreed to refund this amount as they couldn't accommodate me. I urgently need this refunded, as I can't afford to have this money tied up without clarification of the refund status. I've been dealing with this for two weeks now, and I would appreciate assistance in resolving this matter promptly.

My wife attempted to book accommodations through Priceline, but despite several attempts, no reservation was confirmed. However, $[redacted].23 was put on hold from her bank account at 4:00 PM EST on Saturday, December 1st, [redacted]. Our efforts to have the funds returned were unsuccessful as no bank representative was available to authorize the release of the held funds. We needed the room reservation due to limited funds, and Priceline appeared to be a reasonable option. While trying to find a place to stay, Priceline overlooked the implications of holding the funds and failed to address the issue, resulting in my family being stranded in our car overnight with our eight-year-old daughter. This is completely unacceptable. Priceline made no effort to assist us or offer compensation for the distressing situation. Therefore, I, Douglas F., am awaiting a response before deciding on further action. As a concerned father and husband, I urge Priceline to acknowledge the seriousness of the danger and fear they exposed my family to due to their actions and inactions. I will take necessary steps to ensure they grasp the consequences of their actions in this matter.

I encountered a problem when making a reservation through Priceline. After receiving an error message upon submission, I booked the same reservation through another website with the same car rental company. To my surprise, I discovered I was charged by both Priceline and the other site, resulting in two prepaid reservations for the same car. Despite reaching out to Priceline's live chat and Alamo for assistance, the issue persisted. Alamo agreed to cancel one reservation for a full refund, but upon checking the cancellation policy, I noticed a $50.00 charge. Considering the initial error was due to Priceline's website, I believe I should not be held accountable for the cancellation fee. Unfortunately, my attempts to resolve this by phone with both companies have been unsuccessful. I am eager for a resolution and a refund of the $50.00. Kind regards, Pam.

I made a reservation for two nights at LaQuinta hotel in Hopkinsville, Kentucky for December 2nd and 3rd, [redacted]. The total cost should have been $[redacted].46, including taxes and fees. I used my Visa card to pay for the reservation online and received a confirmation number #[redacted]. Due to car trouble, I arrived at the hotel around 2:00 AM on December 3rd. Unfortunately, when I arrived, I was informed that my reservation had been cancelled. I was asked to re-register at the desk and was informed about a possible $88 user override fee. Additionally, a reservation for December 9th was made without my consent and I was charged $25 to cancel it. I kindly request to be refunded the $25 cancellation fee and not be charged the $88 user override fee as I had already paid for the room. I have all the original booking details prepared for your review. Thank you for your assistance.

I had an issue with my vacation package from Priceless. Our flight from Providence to Tampa was delayed by 5 hours, causing us to arrive at 2 am on Saturday instead of Friday night as planned. The rental car company was closed when we landed, and despite the hotel claiming to have a 24-hour desk, they were unreachable through the call box outside. The hotel canceled our reservation due to the flight delay, which was not communicated to us. Despite contacting both the hotel and Priceline, I faced difficulties resolving the situation and had to spend extra money on Ubers. Priceline's customer service was not as helpful as I had hoped, and I was unable to receive a refund for the missed night at the hotel and the car rental. The lack of clear communication about what to do in case of a delay like ours was frustrating and led to unnecessary stress and expenses.

I accepted a replacement ticket from Priceline to solve a mistake, but only realized upon arrival that the new flight leaves me in China with a lengthy layover requiring a Chinese Visa. This information wasn't communicated when I accepted over the phone due to the initial issues that led to missing my original flight. Additionally, my final destination is listed as Kunming, China, not Laos where I intended to visit my son at the American Embassy. The provided trip number is [redacted]-[redacted]-[redacted]-75 with the Airline Confirmation Number for China Southern Airlines being MYCJ0Y and pending for Sichuan Airlines. The second leg of my flight is not yet confirmed. The itinerary includes a layover in Guangzhou and a subsequent flight to Kunming, China where there is an upcoming connecting flight to Laos.

I booked a flight for my wife to attend her daughter's Air Force graduation before she gets deployed to Germany. We wanted to surprise her, but there's an issue as getting a base pass on short notice is difficult. We need to cancel the trip or get a credit voucher for a future booking with Priceline. I've contacted customer service three times, each representative less helpful than the last. I am willing to pay a cancellation fee if necessary. She's scheduled to fly out today at 3:30, so I hope to receive an email update soon. All we need is to cancel the trip or get a credit voucher; I'd rather not lose $[redacted] for nothing. Thank you.