Priceline Customer Service Issues

I made reservations at Comfort Inn in Sylvia, NC for January [redacted], but mistakenly booked the wrong dates. After reaching out to Priceline, they advised me to get the hotel's approval for changing the booking dates. Luckily, the hotel agreed to the modification, changing the reservation from October 19-21 to November 2-4. However, there was a mix-up at the hotel causing the change not to be recorded. Consequently, they refunded the money to Priceline when no one arrived for the booking in October. I'm currently in communication with the hotel to resolve this issue, but they require the payment to be sent back to them. Can Priceline kindly transfer the $[redacted].24 back to the hotel for the stay on the corrected dates in November, which consisted of two rooms for two nights?

On October 26th, I made a reservation at the Holiday Inn in Ocean City, MD. Upon arrival, the hotel staff informed me that there was no reservation under my name, despite it being clearly stated in my email confirmation. My family and I waited in the lobby for an hour while the manager resolved the issue by providing us a room based on the email confirmation. However, the next morning I discovered that Holiday Inn had charged me again for the same room, causing an overdraft in my account. I am still waiting for Priceline to reimburse Holiday Inn so that my bank can release the funds back into my account.

I encountered difficulties booking a flight through Priceline as the website links were not functioning properly. When I reached out to customer service, they required a confirmed booking to assist me, which I did not have. The chat agent I contacted repeatedly directed me to a phone number that was also unable to help without a booking. Despite highlighting the website issues to the agent, I was informed that nothing could be done. Consequently, I missed out on purchasing my flight at the initial cheaper price, as it increased by over $[redacted] during the two-hour ordeal. The agent attributed the price changes to "lags," which further complicated the situation. Despite being prepared to adapt to the fluctuating prices, I was still unsuccessful in completing my flight purchase due to the problematic website functionality, potentially leading to concerns of false advertising if such "lags" persist.

I reserved a hotel deal through Priceline where the hotel is chosen after providing credit card details. I received confirmation for the Quality Inn. I used my Chime Visa prepaid debit card for the $49.97 payment, but upon arrival, the hotel didn't accept that card and required a major credit card for a deposit. I was unable to stay, and the charge remains on my account. I seek a refund for the service not provided since the deposit requirement was not disclosed beforehand, and my card appeared accepted in the email confirmation.

Hello, my name is Millicent Hicks, and today, November 3rd, my husband Steve and I traveled to Galveston, Texas. We were looking to book a room at Quality Inn & Suites through Priceline for around $70-$74 per night. Despite the rate fluctuating, I have a timestamped screenshot confirming the price which I can provide upon request. We were unsure about staying for the fourth night, so I called Priceline to inquire about their refund policy for early checkout. The agent, Luis, advised us to make two separate bookings to have the flexibility to cancel the fourth night. After being put on hold, I realized this would actually cost us more. We decided to stick with the original four-night booking at $70 per night. Luis claimed the reservation was already complete, but I expressed my disappointment with his suggestion as it ended up being more expensive for us. We are seeking a refund of $94 USD, the difference between the two booking methods. Our confirmation numbers are [redacted]30 and [redacted]30. We hope for a resolution soon. Thank you for your attention to this matter. Sincerely, Millicent & Steve Hicks

I am Millicent Hicks, and my husband Steve and I traveled to Galveston, Texas on November 3rd. We were planning to book our stay at Quality Inn and Suites with Priceline for a rate fluctuating between $70 to $74. However, we were unsure about staying for the 4th night. I called Priceline and inquired about their refund policy for early check-out. The agent, Luis, suggested making two separate bookings to have the option to cancel the 4th night. After consideration, I realized this was not the best choice financially. I requested to revert to the original single reservation, but Luis mentioned it was already completed. We believe Luis should not have recommended a method that ended up costing us more money. We are seeking a refund of $94 in USD, which is the difference between the initial cost and the suggested method. Our confirmation numbers are [redacted] and [redacted]. We hope for a favorable resolution to this issue. Thank you for your attention. Millicent and Steve Hicks.

Hello, my name is Millicent Hicks, and my husband Steve and I traveled to Galveston, Texas today, November 3rd. We were in the process of booking a stay at Quality Inn & Suites via Priceline for $70 to $74 per night. However, unsure about staying for the 4th night, I called Priceline to clarify their refund policy. The agent, Luis, advised us to make two separate bookings, which ended up costing us more. We realized this mistake immediately and requested to revert to our original reservation. We are seeking a refund of $94 to correct the situation. Our confirmation numbers are [redacted] and [redacted]. We appreciate your assistance in resolving this matter promptly. Thank you, Millicent & Steve Hicks.

I am writing to request a refund for a hotel stay booked through Priceline for November 3-4, [redacted]. I paid close to $[redacted] for one night at the Lexington Hotel in NYC with a 4:00pm check-in time. Unfortunately, upon arrival, the room was not ready until 5:45pm despite multiple assurances. As a nursing mother traveling without my infant for the first time, I needed to pump breast milk every 4 hours. This delay forced me to pump in a public area, causing both humiliation and frustration. The delay also led to canceling expensive theater tickets and dinner plans. I am requesting a full refund due to the inconvenience caused by the hotel's failure to provide a timely room. This negative experience contrasts with my previous positive experiences using Priceline, and I hope for a prompt resolution. Thank you.

I made hotel reservations at The Renaissance Flat Iron in Boulder, Colorado for government employees. The check-in was on October 4th and the checkout on October 5th. The names on the reservation were Joseph Kernan, Meghan Ringelberg, Aaron Weiner, and Joseph Massengill (Refund/cancellation number [redacted]6 - Cancellation Itinerary Number: R[redacted]). Unfortunately, Massengill was refunded, but the other three were not despite me canceling for all four individuals. They were wrongly labeled as 'no-shows' and charged fees on their government cards. The charges that need to be reversed are $[redacted].84 for Weiner, $[redacted].84 for Kernan, and $[redacted].83 (including a service fee) for Ringelberg. I canceled all reservations on September 21st, [redacted]. Please provide guidance on how to proceed.

After meticulously planning my trip to a new city for 7 months, I encountered an unexpected change in my flight schedule. Originally set to land at 3pm, the new arrival time is 10:45pm, which poses safety concerns and disrupts my pre-arranged transportation that is a 2-hour drive away. Following a frustrating 1 hour and 14-minute call with customer service, I was informed that my only recourse is to cancel and rebook, incurring a financial loss of approximately $[redacted] due to the change from off-season to peak season rates. I have always had positive experiences with Priceline in the past and hope to resolve this issue without it leading me to explore alternatives like Expedia.com for future bookings.

Trip Number: [redacted]-[redacted]-[redacted]-86 I am requesting to cancel my Air Canada flight from Montreal to London tonight and all subsequent bookings in this itinerary, in order to rebook under the name "Ashley Toth." Due to an error, my flights were booked under my married name, but my passport displays my maiden name, Toth. After contacting Air Canada and Lufthansa, I was advised that Priceline can facilitate the cancellation, rebooking, and necessary waiver. Despite speaking with multiple support representatives over the phone, we have encountered difficulties rebooking the seats. I am prepared to pay any additional fees incurred to correct this issue, as it is essential I travel on the same flights as my 10-month-old daughter, Marian. Thank you, Ashley

Hello, I am writing regarding a recent flight booking with American Airlines Flight [redacted] for Minerth Hilda Jecinta, which I need to cancel and request a refund. I had some complications with the booking due to instructions from University of Greenwich, England, and Professor Moeed Raja. Despite following the given link provided by Professor Raja, there seemed to be a misunderstanding about the booking process. I am concerned about potential corruption involving the university and individuals misusing Priceline's name. I have all the necessary documentation saved on my laptop, and I am willing to provide it to investigate the matter. I kindly ask for a prompt response regarding the refund to be credited back to my Citi Mastercard. Thank you for your attention to this issue. Sincerely, Ronald W Rice.

I've been successfully bidding on Priceline for years. Even though their service may not be as good as it used to be, I continue to use it. Recently, I bid on a Priceline hotel in the Vancouver Coal Harbour area. I made sure to set the currency to Canadian Dollars before placing my bid and double-checked everything multiple times. When I entered my credit card security code, it didn't go through, prompting me to re-enter it. After retyping the security code, my bid was accepted in Canadian dollars but then switched to US dollars after acceptance, resulting in no savings. I feel I am being charged more than if I had booked directly with the hotel. I believe this was not due to any error on my end, considering my extensive experience with using Priceline. I plan to contact my credit card company regarding this issue.

Subject: Disappointing Experience in Covington Hello, I wanted to share my recent disappointing experience at the hotel booked through Priceline with Trip Number: [redacted]-[redacted]-[redacted]-50. Despite the listing as a 2.5-star hotel, the reality was far from it. The room had holes in the walls, mold in the bathtub, lack of basic amenities like tissues, dust on the headboard and lampshades, ill-fitting curtains, and a strong smell of cigarettes in a non-smoking room. Even after attempting to address the smell with Lysol, it persisted. Cleanliness is essential, and this hotel fell short. Comparing it to neighboring hotels like the Holiday Inn Express and Days Inn, the discrepancies were evident. I am requesting a refund or a transfer to the genuine 2.5-star hotel nearby for our remaining night. You can reach me via email or phone, [redacted]. Thank you for your attention. I have been a loyal Priceline customer with positive experiences until now. Best, Pamela M.

I called your customer service number, but the automated system couldn't locate my reservation for a Dollar Rental Car at Minneapolis airport on 11/15. I made the reservation using my credit card, but I need to update the payment details to my husband's card and name, as he will be the driver due to the snowy conditions when we arrive. The reservation reference number is [redacted]10. Currently, the booking is under Diane Goodwin at [redacted] Kelton Dr. Oceanside, CA [redacted]. I need assistance to change the booking to my husband, Mike Florio. How can I speak to a customer service representative for help with this issue?

On November 10th, I made an online reservation and payment for a car. I carefully followed all the instructions provided. Prior to picking up the rental, I called the 1-[redacted] number to inquire about the deposit amount. I was informed that a deposit equal to 20% of the total bill was required, payable with a credit or debit card. I traveled 2 hours and 45 minutes to the airport rental location. I was surprised when the attendant at the desk refused to accept my debit card for the deposit, insisting that only credit cards were accepted. Despite being assured over the phone that debit cards were acceptable, I was unable to rent a car due to not having a credit card with me. This situation caused a delay of 3 hours on the trip to the airport and another 3 hours back, leaving me extremely dissatisfied. It significantly disrupted the beginning of my journey. I am hoping for a refund of the payment as this was not due to any fault of mine. The website also stated that both debit and credit cards were accepted for the deposit.

Hello, I attempted to book a flight last week for my daughter to return home for the holidays. She is currently serving with Americorps and I had selected a round trip flight for her. However, during the payment process, I was abruptly logged out of the system multiple times, causing the cost to increase each time. This has been a frustrating experience as the initial price was already high, and now it continues to rise. It has been challenging to reach a live representative without a matching phone or itinerary number. I did manage to leave a message for Michelle from the company directory, but her response was delayed. Please reach out to me regarding this issue. Thank you, Jamie.

Dear Priceline representative, I am writing to address the issues we encountered during trip # [redacted]-[redacted]-[redacted]-22, specifically on flight [redacted] (PF41) on August 14, [redacted], from STN (London, GB) to EWR (Newark, USA). Despite arriving on time at the Swissport check-in counter at Stansted airport for our paid round-trip ticket purchased through Priceline.com, we were denied check-in due to a booking system error. After much communication with Priceline.com staff, our return flight was rescheduled for August 16, [redacted], extending our trip unexpectedly by two days. During this delay, we were left without meals or lodging. I am requesting a refund of $[redacted] for the expenses incurred for accommodation at Stansted Airport Lodge and meals. These costs are supported by the attached visa receipts. This information can be found in Priceline.com case # [redacted]5. Thank you for your attention to this matter.

I made a reservation at the Clarion Hotel Airport Tulsa Oklahoma for November 17, [redacted]. The reservation process with the hotel was made confusing by the clerk who insisted I pay for my room immediately to secure the discounted rate offered to our church group. Despite being told otherwise by my church, the clerk was adamant about the immediate payment. Due to a family emergency, I attempted to cancel the reservation only to find out it was non-refundable. Losing over $[redacted] on disability income is a significant blow. I detest deceitful practices, especially those impacting vulnerable individuals. The difficulty in contacting the hotel further adds to my frustration. If this issue isn't resolved satisfactorily, I will escalate it to the Better Business Bureau and explore legal options for misrepresentation. I will provide documentation to support my claims. I hope this issue is addressed promptly and that such behavior is not condoned by Clarion Hotel or Priceline.

While trying to make a reservation, my card was charged $[redacted].97 even though the deal was sold out according to the app. Despite not receiving a confirmation, the charge went through. I contacted customer service, but they assured me it would be resolved on its own. However, I doubt this will happen, as the charge remains. I booked for 11/16-17 at Los Prados Hotel in San Mateo, CA. The first representative claimed my card wasn't charged since the reservation wasn't completed. Nevertheless, Priceline did charge my card for the reservation that was unavailable. I lack a confirmation number due to the room being sold out. This has never happened to me before, and I need assistance with this issue. - Melissa Maczik