Postmates Customer Service Issues

I used Postmates to order from Dunkin' Donuts. I specifically requested no cheese on my sandwich, but when my order arrived, there was cheese on it and I found a plastic wrapper from the sausage patty inside the sandwich. This was concerning not just for the plastic but also because I can't consume cheese. Unfortunately, I had to throw the sandwich away. Additionally, I ordered a latte with almond milk instead of regular milk, but the almond milk wasn't used in the drink. I had to dispose of that as well.

Last night, my friend and I ordered from Filibertos around 3 am. We noticed a "party mode" promotion offering free delivery with only a few minutes left, so we decided to choose it. When Ashley took our order, she informed my friend that they were closed for Postmates, but the charges were still deducted from my card. I've been attempting to request a refund without success. Ashley mentioned that this issue has been occurring frequently and even had to cover half of our order costs out of her own pocket due to feeling bad about the situation. Despite waiting, we did not receive all the food we ordered. I'm now wondering whom I should contact to process a refund.

Last night, my friend and I placed an order with Filiberto's. Unfortunately, the person who took our order, Ashley, mentioned that they were closed for Postmates deliveries. Despite this, the full payment was deducted from my account. Our order, consisting of two carne asada fries, arrived two hours late. To make up for the inconvenience caused by the company's error, Ashley had to cover one portion with her own money. She assured us she would contact us and even took my friend's number. I am trying to find a way to receive a full refund as only one portion was delivered. I do not frequently use Postmates but would greatly appreciate any assistance in resolving this matter promptly. Unfortunately, I have been unable to locate a contact number to address this issue.

Hello, my name is Katiuska Gutierrez. I've had my account with you for 25 days today. I was completing the last delivery to reach the goal of 40 deliveries and get $[redacted]. After finishing the last delivery and swiping on the screen, the system crashed. I tried to log back in but it said there was an error with my email or password. I tried to reset it, but I couldn't open it again. I thought entering my details would open my account, but it didn't work. I need your help. I worked hard to get my bonus in addition to the money left in my account. I am a single woman and every penny I earn from work counts to make a living. My account is [redacted], and my phone number is [redacted]. I appreciate your help and cooperation in advance.

I placed an order at Teriyaki Madness with order number #[redacted] for delivery, but it was changed to a pick-up order without our consent. We were 17 minutes away from the restaurant, which was closing in 5 minutes when this happened. We ordered an hour before closing specifically for delivery. Upon realizing the mistake, I promptly canceled the order, but I was still charged the full price of $35.86. This issue has never occurred in all my previous orders, and it was unnecessary to switch to pick-up when Postmates is meant for delivery. If we had managed to pick it up before closing, we would have had to pay twice. I urge you to correct this error promptly and issue a refund for the improper charge. Thank you.

I recently received an incorrect order from Applebee's for the second time. Two weeks ago, I contacted them, but I never received the $5 coupon they offered. Last night, instead of mashed potatoes, I received a salad. Unfortunately, I noticed the mistake only after tipping the driver online. I couldn't reach Applebee's by phone to address the issue. While I understand the driver isn't solely to blame, I hope they could double-check orders in the future. If this pattern continues, I may reconsider tipping. It's frustrating that out of the four items I ordered, such significant mistakes are still happening.

I am having trouble using my Postmates credits for orders. Despite having credits, when I place an order, it shows my total as $0. After accepting my order, there is an issue with the payment and it charges the full amount instead of using my credits. I contacted customer service, but they were unable to help me get a refund or resolve the problem. If I am unable to use my credits, I would like a refund for the amount charged incorrectly. I am frustrated with this situation and would appreciate a resolution.

I placed an order using my email [redacted] The delivery arrived, but the driver left without making the drop-off. I tried contacting him, but he didn't respond. I asked someone to meet him downstairs, but he had already left. I paid about $41.0 for an order from Two Cousins Lobster, which included a sandwich and lobster bisque. As a regular customer with free delivery, I am frustrated with this particular driver, Oscar. He didn't attempt to park, communicate effectively, or make a personal delivery like previous drivers. I am disappointed in this experience, especially since deliveries to Cedars Sinai have been fine in the past. I am awaiting a refund from Postmates. Thank you, Neil Okrent

Upon arriving at the Taco Bell delivery address, I received a call mentioning a driver discrepancy, leading to the cancellation of the delivery. The caller claimed they would reimburse me $25 for the inconvenience and mileage. However, they requested my full name, email, and password for the Fleets app to verify. Not complying could lead to deactivation from the app for 5-7 days. Moreover, the text notification indicated a new card on my account, but the $29 balance in Fleets wasn't transferred to my bank. This series of events seems suspicious, especially as the Taco Bell customer note advised calling a different number due to app issues. After reaching out, both the app call and the alternate number failed to yield a legitimate response, leading me to believe this may indeed be a scam.

I am currently on a delivery and facing an issue with no customer support available for assistance. I drove to a location where the order had already been picked up, but I have no way to contact support to resolve the problem. It is frustrating not to be compensated for this situation. I believe it is important for a business to provide timely assistance for its drivers. My contact number is [redacted]. I urgently require help to ensure payment for the delivery and guidance on how to proceed with the order. It is crucial to address this promptly as I cannot move forward with other deliveries until this matter is resolved. Waiting for 24 to 48 hours to be contacted via phone or email while on an active delivery seems impractical.

Subject: Issue with Postmates Order from Corner Bakery Café on October 25, [redacted] Dear Customer Service, I encountered a problem with my Postmates order from Corner Bakery Café today. The delivery was delayed due to a power outage at the café, which led to confusion with the delivery drivers. After trying to cancel the order, I was informed that Postmates may continue sending drivers if I did not cancel on my end. Despite cancelling the order, I have been charged $18 by Postmates for an order that was never received by the café. This situation was frustrating as I was left without my expected order and now face a charge for a service that was not fulfilled. I kindly request that Postmates reverses this charge and offers compensation for the inconvenience caused. Thank you for your attention to this matter. Best regards, Sergey

Hello, I reside in Corona, California. Bedlands BBQ in Norco is incorrectly displayed as closed on POSTMATES, but when I called the restaurant directly, they confirmed they are open. I was looking forward to placing an order here and the restaurant suggested contacting POSTMATES to resolve this issue and enable orders. Restaurant details: Bedlands BBQ [redacted] Hidden Valley Pkwy, D Norco, CA [redacted] Phone: [redacted] I am a dedicated POSTMATES customer for over a year, and I urge you to correct this as I truly enjoy their delicious food. My husband's account is linked to our orders and his phone number. Please reach me via email at [redacted] as he doesn't check his email regularly. Thank you for your assistance. Paul & Carol R.

I inadvertently placed an order with Pizzaoki that I didn't intend to make. I was just browsing the menu for this weekend when I mistakenly clicked the order button. Immediately realizing my error, I tried to cancel the order, acknowledging the $2.99 cancellation fee prompt. Despite agreeing to the fee, I am now being billed for the full pizza amount along with the cancellation fee. While I understand the non-returnable item policy, I canceled within seconds, so it's unlikely the pizza was already in preparation. It seems unfair that Postmates is charging me under these circumstances. I believe the restaurant wouldn't lose out in this scenario, making Postmates the one benefiting from the charge. This situation is misleading and unacceptable to me. I am requesting a refund of the pizza cost and consent to paying only the cancellation fee. Thank you. -Meghan S.

As a driver for Postmates, I find it frustrating when I arrive at a restaurant that is closed but the customer still places an order there. When I inform the customer and try to cancel the order, I encounter difficulties with the limited options provided to explain the cancellation reason. Sometimes, there are only two choices available, both of which could result in being removed from the app. This limitation seems unfair and could lead to undeserved penalties for drivers. The inconsistency in the available cancellation reasons needs to be addressed to ensure a smoother experience for both drivers and customers on the platform.

I had a frustrating experience with a food delivery that took over an hour to arrive, even though I live less than a mile away. The driver claimed it was for two orders and wouldn't give me the food, as she said the business told her two orders were prepared. I refused the delivery due to this issue. I am requesting a refund of $[redacted].00 for three $60.00 orders. This incident has left me dissatisfied with Postmates, and I prefer a refund by check instead of a credit to my account. This will be our last time ordering from this service.

Tonight, I ordered a meal from Sitar Indian restaurant via Postmates. I selected a tandoori fish dish, an eggplant dish, and mango ice cream on their online menu. However, I received a chicken curry instead of the fish, the eggplant dish, but no ice cream was included. When I contacted the restaurant, they informed me that they do not serve fish. This inconsistency between the online menu and actual offerings led to a mix-up. As someone allergic to chicken, I rely on accurate information to make safe choices. This issue is not the fault of the delivery person. It may be helpful for Postmates to ensure menu accuracy. I believe a $10 credit would be fair in this situation.

Hello, I am writing to address the issue I am experiencing with my unlimited member subscription charge on my account. I initially opted for the free trial to evaluate the service for a month. My intention was to cancel before any charges were applied, yet it appears that the fee has already been deducted from my account. I have only utilized this membership for one or two transactions. Could you kindly advise on the possibility of receiving a refund for the charge? I appreciate your prompt attention to this matter. Thank you. Sincerely, D.C.

Yesterday, I made an order using the Postmates app for Coldstone Creamery. When I made the purchase, there was no mention of additional fees for non-merchant companies. The prices were clearly listed for each product without any service fees stated. After hitting the order button and agreeing to the listed prices, I was surprised to be charged an extra fee that was not disclosed prior to my purchase. This experience has been a nightmare as I was overcharged and encountered frustrating technical issues with the app emptying my cart repeatedly. Despite reaching out for help, I have not received a satisfactory response, leading me to seek assistance from the BBB. I believe I was illegally charged and I am requesting a refund for the undisclosed fee.

Hello, I recently placed an order with Postmates and encountered several problems with the delivery. Firstly, when the order supposedly arrived at my apartment doorstep, it was nowhere to be found, leading me to suspect it might have been delivered to the wrong address or taken. Additionally, the delivery took twice as long as the estimated time, causing me to miss part of an important meeting. Furthermore, the Postmate informed me that there was a leaking item in the bag upon delivery. I paid $30 for this order, yet I received only an automated response from Postmates stating they could do nothing to address these issues. It is frustrating not to have the opportunity to discuss this matter with a customer service representative.

On October 5th, [redacted], I was charged $12.63 for an order from Postmates that I did not make. I went to Sticky's, the nearby restaurant, and they confirmed that my order was actually for a location 35 minutes away. After unsuccessfully trying to get a refund, I ended up ordering from the Sticky's location I was at and paid again. Despite waiting for a refund and receiving an email thanking me for pickup, I have not received my money back. I have been unable to find a customer service number or contact information for Postmates. This situation has been frustrating, costly, and time-consuming. Being unwell at the time, I was hoping for a quick resolution. I urgently need a refund and appreciate any help you can provide. Thank you for your assistance in dealing with this issue. - Mary G.