Postmates Customer Service Issues

I placed an order with Postmates on August 24th, [redacted] for food from Fusion Point, a Sushi place in St. Augustine, FL. My order was significantly delayed, with conflicting delivery time estimates. After contacting the restaurant, I learned that my food had been ready for over an hour before two delivery drivers arrived and had issues with my order. The delivery took an additional 45 minutes, and upon arrival, my food was cold and incorrect. I tried in vain to find a contact number for Postmates to request a refund for the $42 charge. I am very disappointed and frustrated with the service and demand a refund to my Visa card. I had previous issues with Postmates and decided to give them another chance, but I will not be using the service again. I also urge for any holds on my Visa debit to be released promptly. I hope to resolve this matter quickly. Thank you.

To whom it may concern at Postmates, I had an issue with my delivery to Grovetown today, August 26th. The order was from Starbucks for a customer named Abby, but there was a problem with the prepaid card not working despite my activation. I traveled 27 miles from Martinez, Ga. to Grovetown, Ga. and incurred a total of $13.88 for the purchase. The card's last 4 digits are [redacted]. This was my first experience with Postmates, and I have linked my personal bank account for payment. I kindly request assistance in resolving this matter promptly and obtaining a new card for future deliveries. Sincerely, Heather Moody Sent from my MetroPCS 4G LTE Android Device

To the Postmates team, I had an issue with a delivery I accepted for Grovetown while living in Martinez, GA. The restaurant was Starbucks, and the customer was Abby. Despite activating my card, it didn't work at Starbucks, resulting in a $13.88 charge that Starbucks covered. I drove 27 miles to Meridian Dr. Grovetown. I used Postmates for the first time, linking my personal bank account for payment. My card ends in [redacted]. I'm looking to resolve this so I can receive payment and would like another card. Thanks, Heather Moody From: Postmates <[redacted]> Date: 8/26/19 8:17 AM (GMT-05:00) To: [redacted] Subject: Make money TODAY with cardless ordering.

I experienced an issue with a delivery to [redacted] Del Medio, Mt. View, CA, on Saturday. The customer agreed to come downstairs, and I mistakenly indicated I was near the entrance when I was actually by the pool entrance. After the customer's contact, I swiped the final confirmation before handing over the order, which prevented further communication with them. I waited for about 30 minutes but eventually left as I couldn't reach them. I've learned from this and will now only swipe the final confirmation after handing over the order. Regarding the Chipotle order, I didn't eat it and disposed of it since I didn't pay for it. I am willing to reimburse the customer for the operator's error. If there are any concerns, please contact me promptly. - Regards, J. S.

On August 19, [redacted], I placed an order for 2 sandwiches at Jersey Mike's in Vernon, California. Unfortunately, one of the sandwiches had cheese, despite my clear request for none. After reaching out to the store, the female manager requested a text of the order with the special instructions. However, after waiting 20 minutes with no response, I called back only to discover that the manager had left for the day. Joe, who made the sandwich, stated that he did not see any specific instructions. I was informed a refund was not possible, but perhaps a free sandwich coupon could be offered if my claim was verified. Feeling unheard and inconvenienced, I declined the partial refund of approximately $5 and instead insisted on a full refund. The lack of attention to detail in my order impacted my evening meal, highlighting the importance of accurate service in both delivery and restaurant preparation. My reference number is [redacted]. I expect a prompt resolution to this matter.

Hello. I am concerned as my card was charged without authorization, not once but twice. On June 11, an unauthorized charge of $[redacted].14 appeared on my statement. Despite contacting both your company and my bank immediately to dispute the charge, my bank could not refund it as the transaction went through. I followed up with an email requesting a refund from your company, which was denied. I was assured my account would be closed and no further charges would occur, yet today I noticed a $9.99 membership fee charged to my card. Unfortunately, when I called, there was no supervisor available to address my concerns, only an option to email. This situation is unacceptable, especially considering my financial obligations to my two children. I am seeking a full refund and an apology for this frustrating experience with your customer service protocols.

We scheduled a delivery with Postmates for our safety training at 8-8:30 am. Unfortunately, the order was canceled at 8:26 am because the restaurant was supposedly "temporarily closed". This left us in a tough spot with over 60 people waiting for food. Following the cancellation, the restaurant called in a panic asking why we had canceled our order. We were equally baffled since we believed it was their issue, while they believed it was ours. We had to drive to the restaurant to collect our already prepared order, only to find out that they had been open since 6 am. It's confusing where the problem arose as neither of us canceled the order. Moving forward, we are unsure how to prevent this situation if we use Postmates again.

I encountered repeated issues with Postmates misdirecting me to the wrong locations, causing payment card declines. Despite being at the correct spot, multiple futile trips were made to the post office due to their errors. Contacting support proved ineffective, as they are unreachable when assistance is needed. Yet, when off-course, they can reach out promptly. It is frustrating and unfair that I am not promptly compensated for the wasted time and effort. Receiving a mere $0.76 for three instances of time wasted is unacceptable. Postmates should acknowledge their responsibility for the mistakes and ensure drivers have easy access to assistance when facing such challenges. The lack of access to support and communication is a significant flaw in their system, while drivers may have access to contact details, we lack a direct line to resolve issues efficiently. This experience has been exasperating and time-consuming, hindering productivity.

I have been using this food delivery app for several months without any issues, but my recent experience was disappointing. After placing an order, the delivery person seemed to stall in one location for an extended period. When I inquired about the delay, they either canceled the order or marked it as delivered. To my dismay, I was charged twice for the order on my credit card that day. I waited to report the issue to ensure I wouldn't be charged unfairly. I would like a refund for the duplicate charge.

Is there a way for PostMates to verify that the food ordered from a restaurant's gluten-free menu is indeed prepared gluten-free? I have had three meals delivered by PostMates with gluten products, leading to having to toss them out and resorting to frozen dinners. While restaurants aim to offer gluten-free options, it is crucial to ensure they are properly handled. If needed, I can provide further information on potential causes of these mix-ups after being contacted.

I ordered BBQ Boneless wings from Denny’s at 2 am and was disappointed with the service. After waiting 50 minutes, I received cold, small wings that didn't match my order. The ranch dipping sauce was excessive, and the celery sticks were tiny and unwanted. The food was expensive, considering its quality. The situation was frustrating as I was only allowed to send one complaint to customer support. I feel compelled to complain further and request a refund. I believe Denny’s should not be affiliated with delivery services like Postmates due to their subpar 3.0-star rating based on my experience.

I had a disappointing experience ordering BBQ Boneless wings from Denny’s at * am. After waiting 50 minutes, I received cold, small wings that weren't even BBQ as I had ordered. The portion was tiny, and I also received unwanted celery sticks and a large cup of ranch sauce. I tried to reach out for support but was unable to submit another complaint. I am dissatisfied and request a refund. I recommend that Postmates reconsider their collaboration with this Denny’s location due to the poor service and inaccurate orders. I believe in addressing bad service to ensure customer satisfaction. My expectation was better service for the $12 I paid. I am a new customer, and this experience was below what I anticipated. By providing a refund, you can rectify this situation. I had trouble submitting a second complaint through the app, but I want to ensure that the details are known to improve service. Customer feedback is essential, and perhaps adding a feature to rate drivers could enhance the experience. Please refund my order to make me a satisfied customer again. Thank you for your attention to this matter.

I had a terrible experience with Postmates. I placed an order from Charleys Philly Steak and waited for over an hour. The delivery person called me saying the address entered led her to a military base instead of my location, even though I had provided clear instructions. Subsequently, my order was canceled without my consent. I find it frustrating that the order was canceled after I reiterated my location multiple times. I demand a refund for my order. I will not be using this unreliable app again.

I had an issue during an order pickup at Vons yesterday. When I went to pay using the Postmate card, it requested a pin number that I don't have. I ended up paying with my ATM card instead. The consumer wasn't charged for this transaction. How can I obtain the pin for the Postmate card and get a refund for the money spent? My name is Stacey Silk G. and my address is [redacted] La Jolla Rancho Rd. I can provide the receipts showing the two separate payments made at the cashier totaling $94.63 due to wine being included in the order.

I had a concerning experience with my Carls Jr. delivery yesterday through the Postmates app. The delivery person's incorrect location caused me to be unable to contact them, and despite their claim of delivering the food, it never arrived. When attempting to use the "Help" feature, I encountered technical difficulties and a lack of response. I had to reorder my food and pay twice, struggling for hours to resolve the issue. Although I attempted to seek assistance through the app and later via email, the support team is currently refusing to provide a refund due to the time elapsed since the incident. I hope for a resolution and refund for my order.

I ordered from Pita Pit through Postmates at 11:28 AM, but the delivery got delayed multiple times. After contacting my driver, Jamille, she mentioned they were not doing Postmates temporarily. When I spoke with the manager at Pita Pit, he informed me the order was ready and had been waiting for pickup. Despite informing Jamille, there was miscommunication, causing delays. The app also stated longer pickup times. Over an hour later, my meal should have arrived. However, there was no update, and my lunch break ended. The service at Pita Pit was subpar, and there should be notifications for such situations. My friends, unaware of the issues, are puzzled by Postmates' reliability after this experience.

Subject: Important Message for CEO Dear Sir/Madam, I am writing to express my concerns about the current discussion regarding gun control. As a law-abiding citizen, I firmly believe that the focus should not be on restricting items but rather on addressing the behavior of individuals. I have laid out numerous items on a table, including guns, knives, and other objects, and none of them have caused harm on their own. It is crucial to understand that it is the person behind the weapon who determines its use, not the object itself. I am deeply committed to spreading awareness about this issue and will not support any organization or business that advocates for unwarranted restrictions on our constitutional rights. While I am open to discussions about measures to prevent mass shootings, I firmly believe that depriving law-abiding citizens of their rights is not the solution. It is essential to consider all aspects of the problem before jumping to conclusions. I propose a dialogue that focuses on practical solutions rather than knee-jerk reactions that infringe upon our freedoms. I am exercising my right to voice my concerns and will support those who uphold our liberties. Thank you for your attention. Sincerely, P.R.

I requested a refund because the Postmates website was down, and I couldn't track my order's progress. As the delivery time neared, I worried about the lack of updates and feared a possible scam. Past experiences of undelivered food made me anxious, so I canceled the order. I prefer a refund to be credited back to my account. Postmates should ensure sufficient delivery coverage in an area before customers are allowed to place orders. It's important to have transparency in these situations.

On 09/12/19, I placed an order on Postmates. When the delivery person arrived, they couldn't find my $6.00 chili, so they said the money would be refunded. I recorded the conversation on my iPhone. I then received a survey from Postmates the same day and told them about the missing item and the refund. I didn't get a confirmation of my message, so I emailed Customer Service about the refund. Unfortunately, Customer Service is refusing to issue the refund, claiming I waited too long to notify them. I can't find any phone numbers to talk to a Representative or Manager. Many other customers seem to be having similar issues with Postmates.

I recently placed an order with Red Robin for 3 items, but only received 2 out of the 3 items. After reaching out to customer support through the app, I received an email stating that they would not address the issue due to previous account problems, which are not my responsibility. This recurring problem of missing deliveries is frustrating, and I am considering discontinuing my use of Postmates altogether. I am requesting a refund for the item that was not delivered. Dealing with these inconveniences and the unsatisfactory responses from some workers has left me feeling disappointed.