Postmates Customer Service Issues

I have been emailing for about two weeks now regarding unauthorized charges for a membership on my non-premium account. I initially thought it might be linked to my old phone, but after contacting support, they could not find the account. It took 20 days for them to resolve the issue, and I was assured my membership was canceled with a refund promised. Despite this, I was charged another $9.99 today for a nonexistent membership. I am frustrated by the lack of assistance received and being redirected when I call for help. I feel this situation constitutes fraud, and I am distressed that $40 has been taken from me unjustly. As a college student, I cannot afford such charges for a food delivery membership. Urgent assistance is needed to address this issue.

I am extremely disappointed with the manager working at the Brickell Branch on Father's Day at 6 pm. I placed a Postmates order for Lomo Saltado, but it did not come with beef. I called the restaurant multiple times, spending over $[redacted] on 7 orders, and received no response. When I went to the restaurant, the manager's attitude was impolite and rude. He insisted I contact Postmates and told me adding beef would cost an additional $80. I ended up with overpriced poorly cooked vegetables for $[redacted]. The manager mishandled the situation, leaving me and my family unsatisfied on Father's Day. We ended up throwing away the plain rice, onions, and French fries. I simply wanted the missing beef added to my order, but the manager failed to address the issue. #SuvicheBrickellWorstPlace #SuvicheBrickell #Postmates #BadServiceMiami

I made a mistake by selecting pick up instead of delivery due to being new to the platform. Despite my attempts to rectify the error, I was informed it was too late. Consequently, I canceled the initial order and reordered for delivery, accepting the possibility of a fee. I noticed that my bank account shows three distinct charges for the same order: - $45.00 - $27.76 - $27.62 The delivered sandwiches seemed cold, leading me to believe they were intended for the first pick-up order. I kindly request the removal of at least one, preferably two, of the three charges. I acknowledge the $40.00 delivery charge and I am willing to pay it. Unfortunately, my email is currently inactive. Please reach out to me via text message at [redacted]. Texting is preferred. Thank you.

When contacting my credit card company, whether through the automated service or with a representative, I was informed of a $60.53 transaction at a restaurant. Upon calling the provided number for the transaction, it led to the wrong place, not the restaurant. I have initiated a refund of $40.89 to rectify the error on my end. My name is Alice E., the card used is a MasterCard, and the restaurant in question is Wedgwood II Vegetarian Thai. The case number is 19[redacted]. I will be sending a letter tomorrow to authorize a chargeback, but I will also attempt to expedite the process by calling. Thank you for your understanding as I address this issue. I don't use email frequently due to identity theft concerns, which may have led to my heightened vigilance regarding suspicious charges.

On June 18, [redacted], I had my first experience ordering food from Postmates. Upon delivery, I noticed missing items in the order and initially messaged the driver Stephanie. After finding the second bag, I realized my mistake and texted again. However, Stephanie's response stating "lies are not monitored" left me feeling uneasy. I value honesty and the accusation of lying was quite upsetting. This incident has made me hesitant to use Postmates in the future. I am unsure how issues with orders are typically resolved, and this situation has made me question the customer service provided by Postmates. I hope to receive some clarity regarding this matter soon. Thank you for your attention to this issue. Carol G. Orange Park, FL

I recently cancelled my subscription because I was unaware of the charges for the service. Upon reviewing my statement, I noticed I had been billed without ever using the service. I had assumed it was free until I actually placed an order, and there was no mention of a monthly membership fee. While canceling on June 22, [redacted], I saw a charge on June 23, [redacted], for $11.99, and another charge on May 22, [redacted], for $9.99, although I had not used the service at all. I thought the service was free until an order was placed and fees for delivery were incurred, not just for having a membership. Thank you for your attention to this matter.

I placed an order, but it wasn't delivered after 1.5 hours. Postmates informed me about driver issues and I had to cancel. When I reordered, the same problematic driver was assigned. I canceled again due to the prior delivery problem and Postmates's struggles with that driver. The manager, Tia, refused a refund and claimed to be the only person I could speak to. All I want is a refund for the inconvenience caused by their unreliable employee.

Necesito una respuesta urgente. He estado esperando durante varios días para que activen mi cuenta. No he podido trabajar debido a una queja de un cliente sobre una entrega que no se realizó debido a una dirección incorrecta. He intentado comunicarme con el cliente, sin éxito, por lo que tuve que devolver la comida al restaurante. Desde el domingo, mi cuenta ha estado desactivada, a pesar de haber entregado [redacted] pedidos en los últimos 9 meses. Esta situación es injusta, ya que dependo de este trabajo para cubrir mis gastos. No he logrado contactar a nadie para resolver este problema. Agradezco una pronta respuesta a través de este medio.

If Earnest could deliver my food through Postmates every time, I wouldn't mind paying an extra $5 per order just to have such a professional, kind, and punctual person. He arrived on time, easily found my address, and greeted me by introducing himself as Earnest, thanking me for using Postmates, and wishing me a good meal. His service was outstanding, and I even decided to tip him $20. I suggest Postmates considers offering a "Postmates extra" option where, for an additional $5, you are guaranteed a delivery person like Earnest. The company could take $1, and the rest would go directly to the Postmate. I would happily choose this option every time. It's a win-win situation for everyone involved. I recommend that Postmates consider having Earnest oversee their customer service department or train other Postmates to provide the same level of exceptional customer service that he does.

I ordered McDonald’s delivery to [redacted] SW 8th Street, but the driver, Daniella (+1 [redacted]), went to Pembroke Pines instead, claiming the address was there. Despite trying to reach her, she was unresponsive. When she finally answered, she was disrespectful and blamed me for the wrong address. I am upset by her rudeness.

I encountered an issue trying to update my address on my Postmates account. When I called customer service and asked for my delivery to be redirected to my current location just half a mile away, the delivery person declined. This has left me extremely frustrated and hungry as I spent $30 on a meal for myself and my dog, but now I have neither food nor the money. The refusal to accommodate such a short distance is disappointing, especially considering my circumstances. I am particularly upset as I believe the delivery person chose not to make the effort and may have had ulterior motives. If I do not receive a refund, I will no longer use Postmates and will share my negative experience online. It's disheartening to miss out on a meal due to an address discrepancy that could have been easily corrected had the delivery person been more understanding. I am unable to drive due to a foot injury, so I am left hungry and dissatisfied. Thank you, Postmates, for ruining my Saturday night.

I am incredibly upset right now. I spent $30 on food that I won't be able to eat tonight. My dog and I are both hungry, and I can't even drive to pick it up since I've broken my foot. The Postmate delivering my order had a terrible attitude, and their customer service was horrendous. Despite living just half a mile away, Postmates had three different addresses on file for me, and it failed to switch to my correct address at [redacted] McConnell Avenue. I desperately tried calling customer service multiple times, but no one picked up. I am requesting a refund for the lost food. This experience has been absolutely dreadful, and I won't be using Postmates again. It's been a lousy Saturday night, and if I don't get my money back, I will be sharing my experience widely.

I kindly request to be contacted at [redacted] to address an issue with a vendor. I reached out yesterday through your online platform regarding my order concern, but it is still "under review." Additionally, I want to highlight the concerning actions of the restaurant following my fair feedback on Yelp. Since then, I have received numerous direct messages on Yelp, texts on my cellphone, and had a lengthy yet polite call with the owner's mother. This excessive contact feels like harassment. Not only am I frustrated about the significant amount of money spent on an incorrect order (that was not rectified or refunded), but I am also becoming increasingly distressed with each subsequent message. I would greatly appreciate a phone call to discuss this matter further.

I believe there was an error in the billing of my first order. Initially, the app indicated "Join the Party for Free Delivery," and I selected this option. However, I was still charged $2.99 for delivery, which was misleading. Additionally, when I gave the Wendy's delivery driver a $5 cash tip in person instead of using the app, I later discovered an unauthorized $2.53 tip added to my total. After contacting my bank, I learned that the $19.39 charge from Postmates was not a hold. It appears that $5.52 was taken from me without my consent. I kindly request a refund for the $2.99 delivery fee and the unauthorized tip that was added to my bill. This experience has left a negative impression as a new customer who was considering becoming a regular.

Upon leaving my house, I encountered one of your drivers on my back patio. There seems to have been an address mix-up as she insisted it was the correct location. I advised her that using the doorbell at the back gate would have been more appropriate than entering the backyard unannounced. As she returned to her car, she made an unclear rude remark mentioning the job not being serious and challenged me. After placing her purse in the vehicle, she stood staring at me until I noted her license plate as Az JDR55 - Disabled. She brazenly encouraged me to report her, claiming she didn't care about the job. This behavior is unacceptable, and I share her sentiment. Threats and profanity do not reflect well on your company's reputation. I have no intention of utilizing your services in the future and will attribute any damages caused by her return to your company's accountability for its employees' conduct.

As a Postmates driver in Boca Raton, Florida, I want to report some challenges I've encountered while using the app: - I've been directed to pick up orders from inconvenient locations, such as Chick-Fil-A inside the Towncenter Mall, causing delays and frustration. - Delivery opportunities from Starbucks have sent me to distant locations when there is a closer option, resulting in unnecessary mileage and time wasted. - I faced a situation where a restaurant manager refused to accept a Postmates pickup, leading to inconvenience and wasted effort. - The app also needs updating for the Burger Fi location on SW 18th St, as it shows an inaccurate position, causing confusion during pickups and affecting my earnings. I hope these issues can be addressed to improve the efficiency of my deliveries in the future.

I did not receive my Postmates order from The Juice Standard that I placed around 11:45 am today, July 6. I ordered from the same place again later, and the second order was fine. Regarding the first order, the Postmate texted and called me, but I did not hear any knocks on my door, neither did my roommate. I usually have my phone close by when expecting an order, but this time I did not, which was my mistake. The Postmate might have followed incorrect directions from the app, leading them to a different location in my complex. I have specific instructions in my address note, but this has happened before. I wanted to provide more details about what occurred rather than just marking the order as "not delivered." I couldn't find a way to contact support before the order was marked delivered and asking for a tip. In the future, I hope the automated directions issue for my complex can be solved. Thank you! - G.K. Cross

I recently ordered four items from BJ’s Restaurant and Brewery on the 8th of this month. Unfortunately, my sunset peach tea was missing from my delivery, and the pita nachos were no longer available. The restaurant called to explain and offer regular nachos at the same price with custom toppings. Despite this, I was still charged $28.80 instead of the correct total of $26.47 without the tea. It seems my 15% gratuity may have been overcharged as well. I would appreciate a refund for the incorrect total, the missing tea, and the tip discrepancy as promised. Looking forward to your prompt resolution. Thank you. Ria F. Phone: [redacted] Email: [redacted]

I placed an order with Brewer Baker and Grill for a steak and potato, totaling $29.77. They attempted to deliver it twice despite being too far, resulting in a double charge on my credit card on July 6th, [redacted]. Additionally, I tried to order a key lime pie from Sullivan's Steakhouse for $9.82, encountering the same issue. I'm disappointed they didn't notify me earlier about the distance problem. Despite receiving an email confirmation, I never received the food. Trying to resolve this, I visited both places with no success. I demand a refund or credit for the $69 total charged. I've tried reaching out by phone with no luck. Can a live operator please contact me at [redacted] to discuss resolving these charges promptly? I'm frustrated by the lack of response and customer service, and I will not be ordering from them in the future. Thank you.

I recently joined Postmates and my first order was on July 9th. When I picked up the order, I mistakenly thought the provided black card was for my payment, not for purchasing orders on behalf of others. I ended up paying out of pocket for the order and completed the delivery. Despite delivering to the correct address, the app indicated that I hadn't picked up the order. I attempted to contact Postmates for help, but was informed that Fleet, the delivery service, could assist me in getting reimbursed for the out-of-pocket payment and fixing my app for future orders. I believed redoing the order with the card would resolve the issue, but it didn't. The app still shows my first order as ongoing, preventing me from taking new orders. I'm frustrated by the delay in resolving this and the lack of communication. I rely on this job for income, and the situation is causing stress as I have bills to pay.