Postmates Customer Service Issues

I had an incident with a delivery person a couple of days ago, and now he is at my apartment complex while my food remains undelivered. I felt threatened during the encounter and expressed my concerns. However, after placing another order today, I started receiving messages stating "lies are not monitored." It seems like my current order might be compromised as the driver is lingering in the parking lot instead of delivering the food. I reached out via email earlier, but the situation has only escalated. The response I received accused me of being inappropriate, but I believe my reaction was justified given the circumstances. I simply want my order to be delivered without feeling unsafe in my own home with the driver still present at my complex.

I went to a restaurant to order meals for a customer and my card was declined. This situation was very inconvenient, especially since I couldn't reach your company for assistance. When I selected "merchant issue," I got locked out of my card. Another Postmates delivery person had to take over the order since I couldn't proceed. Despite both of us trying to contact the customer, we couldn't get through. The instructions provided were unclear, and I assumed pressing the merchant was the right step. However, this led to me being locked out for an hour, preventing me from working. It's frustrating not being able to easily reach your team in such situations. Clarifying the process or offering a phone number for live support would greatly improve the experience.

I recently signed up for Postmates as a delivery driver and provided my information for the background check, but my application is still pending since January 12, [redacted]. Concerned about giving out sensitive details, I now regret not researching before submitting. After encountering issues and discovering poor earnings reviews, I spoke to a restaurant that confirmed they no longer work with Postmates. Attempting to contact Postmates customer service, I faced a long hold time and no answer. I urgently request my data be removed from Postmates' systems as I no longer want to work with them and value my privacy. I seek assistance in resolving this matter promptly. Thank you, Theresa Ruiz.

As a Postmates delivery driver, I have been struggling to report some ongoing merchant order issues. Despite reaching out to the merchant support line, I was informed that drivers' observations were not considered valid, and only the restaurants could contact Postmates regarding these issues. I was also unable to speak with a supervisor for further assistance. The following are the persistent merchant issues I need to highlight: 1. McDonald's not serving lunch items in the morning. 2. Burger King not offering breakfast items during lunch/dinner hours. 3. Panda Express serving Coke products instead of Pepsi. 4. Carl's Jr. locations in the Portland metro area not having Green Burrito. 5. Broder-Soder in Beaverton, OR, not accepting any food delivery platforms. I believe resolving these issues would be more efficient than repeatedly notifying customers. Despite being an independent contractor, I strive to contribute to the Postmates team. With 45 years of retail and customer service experience and 6 months of driving for Postmates, I stand by the validity of my observations and find the current response to these matters completely inadequate.

I placed an order with Postmates today for Burger King. When it arrived, the driver had a small hot coffee instead of the large iced coffee I ordered. Additionally, I ordered a large hashbrown but received a small one. After emailing them, someone named Max replied and offered a refund. I'm upset as I've spent a lot of money with this company and believe they should handle issues regardless of the number of occurrences. Whether it was the driver's fault or the restaurant's, Postmates needs to make it right every time. I expect a certain standard of service as a customer and will be contacting the corporate CEO for a resolution.

I prefer speaking with a live person when I need help. Currently, I'm in the middle of a Taco Bell order on Postmates and want to modify it before charging my debit card. I can't find the option to cancel or change my order before payment. I tried starting over, but it's not clear how to cancel it. It would be helpful to have better assistance over the phone to guide me through this. Since there's no immediate person to talk to on the phone, I find the app in Lucca, Italy a bit difficult to work with for changing or canceling orders before payment. I would appreciate a prompt response from someone. Thank you.

I received a dish from a newly added restaurant that I have enjoyed dining at for years, but had never been able to order delivery from before. The taste and quality were consistent with what I remembered, which is why I was excited to try it. Unfortunately, the main dish I ordered was not up to par. The color was off, the sauce was watery, and the overall taste was disappointing. I couldn't bring myself to eat it. It seemed as though the restaurant may have been missing an ingredient. I contacted Postmates about the issue and they offered a refund of $5 out of the $16 I spent on the dish. While I appreciate the gesture, I feel that a full refund or replacement would have been more appropriate if I had ordered directly from the restaurant. Postmates did offer to credit $6 back to my account, which I would be okay with as long as it reflects the value of the dish. It is frustrating that they are not able to obtain reimbursement from the restaurant.

I recently had a very disappointing experience with a Postmates delivery. Due to some personal reasons, I couldn't leave my house, which is why I decided to use Postmates for a delivery today. The driver, "Hope," initially asked me to meet her outside, despite me explaining the situation and giving clear directions to our apartment. She rudely insisted I come outside to collect my order. Despite her being very close by, she never showed up. I watched as she drove away, not bothering to deliver my order properly. She claimed there were "no rules" and that she didn't have to leave her car, making it easier for her at apartments, insinuating it was my fault for living in a complex. This was incredibly frustrating as I have health issues and really needed the food I ordered. I've had positive experiences with Postmates in the past, but this incident was completely unacceptable. As someone with years of experience in the restaurant industry, I believe this driver's behavior was lazy, mean, and deceitful, and she should be held accountable. Lazy and disrespectful behavior should not be tolerated, especially towards customers with medical issues like myself.

On May 22nd, around 6 pm, I placed an order with DeNicola's for eight people. I received a confirmation that they were processing my order. Shortly after, I received a text from Postmates mentioning an issue with the order. I attempted to respond with the requested information, but it failed. Despite my efforts, the order could not be corrected due to a time limit. I contacted DeNicola's for assistance since I had guests arriving and the situation was getting stressful. I couldn't find customer service contact details online and felt frustrated. I expressed my disappointment and mentioned that I won't be using Postmates again, even after DeNicola's recommended your service. I've used your service before without any issues, and I had planned to continue using it until this incident occurred. I am hopeful that you will take steps to address this situation and win back my trust as a customer. I am willing to give your company another chance based on your response.

I arrived home late last night from work, only to find my order was completely incorrect. I called Pepes Tacos on Flamingo and Boulder and spoke with a supervisor named Maria. She mentioned the order was taken around 11:40 or 11:50 and was delivered shortly after midnight. The total for the order was $15, but with fees, it would be around $24. The order they delivered was entirely wrong. We ordered two burritos with steak, everything in them, no hot sauce, and green sauce on the side from Pepe's Tacos, but they delivered carne asada burritos instead. The delivery address was [redacted] Boulder Highway, Unit [redacted], Sienna Suites in building 10 at Boulder and Russell. The customer's name is Christilyn Robinson. Maria, the supervisor, is expecting a call.

I've spent four hours today waiting for orders without any success. I used to make $[redacted] a day on Postmates, but now I'm lucky to make $30, which barely covers my gas expenses. A friend I referred makes $[redacted] a week, driving in the same areas as me. I feel like they might be trying to phase me out without any communication. Despite reaching out for help through the app, I only receive generic responses. With over [redacted] deliveries under my belt, I wish they would communicate with me if they no longer need my services.

I encountered a problem with my Postmates order at Hugo’s. When I tried to place the order through Google, I received an error message after clicking "submit delivery" and was prompted to try again. Subsequently, I placed the order directly through the Postmates app, and it went through successfully. However, upon delivery, I received double the items as the Postmate mentioned he couldn't cancel the initial duplicate order. As of now, I have only been charged for the second order on my card. I just want to ensure that I won't be billed for both orders, especially since it seemed like the first one didn't process properly.

A delivery driver on a motorcycle without license plates arrived at a gated community in Desert Princess Country Club, at 29-[redacted] West Laguna, at 7:58 PM on June 5th, [redacted]. The driver did not adhere to California Vehicle Code regulations; he revved his engine excessively, backfiring, ignored the guard's inquiries about his destination, and performed dangerous maneuvers like burning out at the entrance and speeding through eight stop signs at over 50MPH in a 25MPH zone. These actions compromised the safety of residents and guests in the neighborhood. We are concerned that his behavior reflects poorly on Postmates and falls short of expected standards. We do not wish to have this driver return to our peaceful community and may prevent his access in the future, impacting your business.

I was billed twice on my Chase VISA for two cancelled orders. Despite receiving emails confirming the cancellations, my card was still charged. I have lodged a complaint with Chase and provided them with the necessary information. The messages confirming the cancellations are as follows: "Your order from Tom Yum Thai Restaurant has been canceled on your request. $49.06 Card ending in [redacted] was charged. View Order. Tom Yum Thai Restaurant [redacted] E Bell Rd Suite 3 Phoenix, AZ [redacted] Order canceled Your order from Tom Yum Thai Restaurant has been canceled on your request. $49.06 Card ending in [redacted] was charged. View Order. Tom Yum Thai Restaurant [redacted] E Bell Rd Suite 3 Phoenix, AZ [redacted]" I kindly request a refund for the two $49.06 charges on my account.

On June 1, I had dinner plans with friends that were initially cancelled, so my friend and I decided to order Indian food through Postmates. Shortly after, the plans became un-cancelled and I quickly cancelled the delivery within 5 minutes. However, the plans were cancelled again, and we ended up re-ordering the same items within a short timespan on June 1st, [redacted]. Surprisingly, I was charged full price for both orders. I am inquiring if there is a possibility to receive a full or partial refund for the cancelled items, considering the rapid changes and untouched status of the order. The first order had an estimated delivery time of 45 minutes while the second order's delivery time was slightly delayed yet arrived at the initial estimated time. I believe charging a $42 cancellation fee for this situation seems excessive and unreasonable.

I made a purchase through the Postmates app at Cafe Rio, as I usually do multiple times a month. However, this time I noticed a significant discrepancy in the total price. When I submitted my order, the total was stated to be around $24-25, but upon delivery, I was asked to pay $37 before adding a tip for just 2 salads. Furthermore, on two previous occasions, I ordered pork burritos with extra chicken for an additional $2.50, but the extra chicken was missing. I contacted customer service, endured a 50-minute wait, and was informed that they couldn't assist as they are attributing the issue to Cafe Rio. Despite being overcharged by $20, no resolution was provided. I am extremely disappointed in this experience and if this matter is not rectified, I will have no choice but to cease using Postmates in the future. I kindly request to be charged the originally stated amount from my order placement.

I frequently order from Postmates and have noticed that fast food restaurants often make mistakes with orders, not following directions properly. I believe that if I am paying for an item and it is available, I should receive it. Recently, I ordered from Taco Bell and the driver informed me that some items, including Meximelts and Steak Rattlesnake Fries Burrito, were no longer available. Despite my attempts to provide substitute items, the driver had already left. I contacted Postmates, but have not received a satisfactory response regarding my missing items. When I requested a partial refund, I was denied based on previous refund history. This policy seems unfair, especially when legitimate issues arise. I feel frustrated with the lack of communication and understanding from Postmates in resolving this matter.

I encountered an issue with the Postmates app as it mistakenly detected my location incorrectly, causing a delivery problem. Unfortunately, the app doesn't allow changing the delivery location midway through the order. Consequently, I had to cancel, and I was charged nearly $9. I am seeking a full refund and urge for app updates to prevent this issue for others. As a Postmates fleet member, I empathize with customers facing such situations, and the lack of a direct customer service contact for prompt assistance is frustrating. I hope for a resolution soon.

Dear Postmates, I had a delivery at Panda Express for Michael. The order wasn't ready when I got there, and the staff gave me a cup saying something about it being a medium drink for waiting. I wasn't sure if it was part of the order, as I didn't see it listed. This was my first night delivering for Postmates, and I had four cancellations. When I delivered the order, Michael mentioned a lemonade, which I had missed. He was kind about it, but I was feeling stressed due to the earlier issues. The app has been a bit challenging to navigate, but I'm trying to get used to it. Thank you.

I am unable to continue working for Postmates due to ongoing issues with the app and lack of customer service response. The app directs me to incorrect locations, causing payment and order problems. Despite attempts to contact support through emails, the responses seem automated and do not address the actual concerns. Phone support has long wait times, making it impractical to resolve issues promptly. These problems have led to misunderstandings about suspicious account activity, preventing me from working. Without a reliable way to communicate with Postmates support, I feel frustrated and powerless to resolve these issues. This message serves as my final attempt to seek assistance. Thank you for understanding.