Lyft Customer Service Issues

Good afternoon, my name is Sazzad Hossain, and I've been facing a suspension of my driving license due to low ratings for the last year and a half. This happened when I was driving a rental car, a Hyundai Sonata, which wasn't suitable for me as a new driver. Since then, I have practiced extensively with a yellow taxi and now feel confident in my driving skills, especially with my new car, a Toyota Camry. I am eager to reopen my account so I can continue providing excellent customer service and also begin working with Uber. I appreciate your prompt attention to this matter. Thank you, Sazzad Hossain.

I am interested in working as a driver for your company, but I do not currently have a suitable vehicle for the job. In Santa Fe, NM, where I am located, there is a need for 6-8 passenger vehicles for tourism, especially during the peak season from June to October. I have looked into leasing a vehicle through your website, but it seems there are no options available in this area. I have heard that leasing might not be financially viable due to payment challenges. I am considering relocating to Middletown, upstate NY, and could work in both that area and NYC. I am particularly drawn to the [redacted] Honda Odyssey for its appearance and fuel efficiency. I would appreciate any assistance or advice on how I could pursue driving for your company either in Santa Fe or in New York. I have personal constraints that limit my work options, and becoming a driver is something I am passionate about. I have a background as a substitute teacher and aspiring artist, and I am eager to re-enter the workforce. If possible, I would like to join your fleet with the Odyssey. Feel free to use my story for advertising purposes. Thank you and best regards, Yvonne.

I am interested in joining YOUR COMPANY as a driver but do not have a suitable car. I live in Santa Fe, NM, a tourist area needing 6-8 passenger vehicles. Your website shows no leasing options here. I've heard leasing may be financially challenging. I am considering moving to Middletown, NY, and like the '17 Honda Odyssey for its looks and gas mileage. Can you help me become a driver in Santa Fe or upstate NY? I have work limitations but am committed to this job. I have experience as a substitute teacher and artist and am keen to start working. Feel free to include my story in your advertising. Thank you, Yvonne.

This is my first time using Lyft and I encountered an issue trying to schedule a pick up for tomorrow morning to the airport. The app does not allow me to set a future date and time. I followed the help instructions for scheduling but did not find a calendar or clock. Additionally, my promotional credits were improperly charged for a cancellation. After pressing the cancel button, I had to contact two drivers to make sure the cancellation was successful. Fortunately, I have a neighbor willing to drive me to the airport tomorrow. I hope for a swift resolution from Lyft to address these issues, allowing me to use the service successfully in the future.

I had to provide a $[redacted] security deposit before starting my job to use a rental. They deducted it from my account without my authorization, claiming it was for verification. When returning the rental, they withheld $[redacted] from my paycheck to cover it, which I agreed to. However, they promised to return my $[redacted] on Wednesday via direct deposit but failed to do so. When I inquired, they insisted it was sent to my bank, but my bank confirmed no such transaction. I am frustrated as they keep insisting they already sent it when they clearly didn't. I want my money back as they have not deposited it as promised.

I am a new Lyft customer named Tonia P. Starr. I used a $20.00 promotion but only received a $5.00 credit for my first ride. Lately, I've been traveling 1.6 miles from [redacted] Harvester Woods Rd., Decatur, GA to SW Dekalb High School, noticing inconsistent pricing. The charges remained the same for three days, but on the fourth day, I was billed differently for the same route. I enjoyed the service initially but am now concerned about these discrepancies. I would appreciate it if you could investigate the following issues: the promotional credit, the mileage calculation, and the pricing. Thank you for your attention and I look forward to hearing back from you to address these matters.

I received a notification stating that my bank payment for my ride failed. My name is Catherine Clark, and I was prompted in an email to update my card, but I do not have another one to use. Please retry processing the payment. You can contact me via the email provided, [redacted], or at my work email during the day since I cannot access my Yahoo email at work. Below are the details of my ride. Please attempt the charge again, and it should be successful this time. I apologize for this inconvenience and will ensure it does not reoccur. Thank you for choosing to ride with Juan on June 13, [redacted], at 5:30 AM. Ride Details: Line fare (6.66mi, 11m 47s) $13.51 Lyft Line Discount -$4.75 Tip $1.00 Payment Method: Visa *[redacted] $9.76

I called around 2:30 concerning a cancellation fee issue. The passenger canceled minutes after I was on my way to pick him up. Road construction caused a delay, leading to heavy traffic. The support person mentioned giving a cancellation fee credit. The interaction turned contentious when I explained the challenges of contacting the passenger due to traffic. The support person insisted I should have called, even implying it's the norm in heavy traffic. He then offered a one-time credit with a dismissive tone. I have always helped Lyft customers and faced unprofessional treatment. The support person's attitude and actions were concerning. Clarifying this incident with Lyft is necessary. His manner should not be tolerated, especially considering the circumstances. An apology would be appreciated.

My experience with the Lyft driver was extremely disappointing. He was late, took me to the wrong address despite my directions, and then proceeded to urinate in public next to a house when he needed to go to the bathroom. I was shocked and uncomfortable, so I took pictures as evidence. Despite his mistake, he charged me for the additional drive back to the correct location. I lodged a complaint immediately but have not received a call back from a manager as promised. It has been over two weeks, and the lack of response is frustrating. I am concerned about Lyft's hiring practices and their handling of customer complaints. I urge them to address this matter promptly. Please contact me by phone at [redacted] to discuss this urgent issue further. Thank you.

Hello! I wanted to share my recent experience with a Lyft ride I took from CLT airport to my home on 06/15/18. While waiting for my baggage, I checked the price and saw it was approximately $13.82. I waited to request the ride until after I retrieved my bags, which took about 5 minutes. The ride arrived 10 minutes later, but unfortunately, the car did not have AC, making the journey uncomfortable. To my surprise, when I checked my Lyft profile, I noticed I was charged over $35 for the ride, even though there were no deviations or additional stops. This seems like an error, as the price I initially saw was significantly lower. I'm reaching out to find out how to request a refund or discount for this overcharged ride. I contacted Lyft through the app for assistance, but I also wanted to share my concerns here. Thank you for your help. Regards, Asha

During my Lyft ride, the driver took an indirect route against my request for a more direct path. When I suggested a left turn, the driver refused, relying solely on the GPS. Eventually, he abruptly canceled my ride and left me stranded in a secluded area despite my pleas due to carrying groceries. It was distressing to be left waiting in the heat because the driver prioritized the GPS directions over my concerns. This was an upsetting experience, as I frequently encounter issues with Lyft drivers and their navigation choices compared to my daily use of Uber where I am a VIP rider with a high rating. I believe the driver's behavior was unacceptable, and I am sharing this to ensure Lyft addresses it promptly to prevent a similar situation from happening to another passenger. The driver's details are as follows: Dallas driving a White Audi Q5 with license plate HEA7893.

Hello, Lyft Team, I, Joseph T. Barrett, recently applied to be a Lyft driver. My application process has been ongoing, and I received an email indicating a possible rejection. However, last week, I accessed my Driver dashboard and assumed progress had been made on my background check issue. I was in the process of setting up my W-9 and direct deposit details and watching tutorials for Hertz rentals. Today, I received an email stating my rejection contest window was closed, leaving me confused. I believe I meet the criteria stipulated in your terms and conditions and would like the chance to address the concern before a final decision is made. I acknowledge Lyft's commitment to safety and appreciate the diligence in vetting drivers. Despite a past misdemeanor related to phone calls, I assert that I am a responsible individual seeking an opportunity to work independently. I urge you to reconsider my application as I am eager to contribute positively as a Lyft driver. Thank you for understanding and reconsidering my situation. Joseph T. Barrett

On May 29, around 3 pm, my parents had a pickup at 25 Rockledge Ave in White Plains. They believe it was going to JFK but it might have been Newark. Unfortunately, my father, Fred L., left his phone in the driver's car. I provided my mother's cell number for you to contact her if it was found. They have been traveling, and my mother is not the best at checking her phone. Could you confirm if the phone has been located? I'm their daughter, Sue S. Their email is [redacted], and my father's number is [redacted]. They mentioned the driver was very kind. Please update me on the situation. Thank you for your help.

Last night, I took a Lyft with an estimated cost of $9, but it ended up being $24 due to the driver taking two wrong turns on the highway with her GPS. I tried to redirect her to a different route, but the fare escalated. I ended up taking a regular cab for the same distance at only $11, which left me frustrated as Lyft is supposed to be more affordable. The total fare was steep, and I feel the driver should have adjusted it considering the circumstances. I have already paid $14 and need to settle the remaining $10 before using Lyft again. The situation seems unjust, and I hope for assistance in resolving this matter.

My name is Saras Swamy, and I live at 52 Cerro Drive. This morning, I called Lyft. The estimated arrival time kept changing from 8 minutes to 10 minutes to 16 minutes. I waited outside my house for about 30 minutes, needing to be at 85 Oak Street by 9:50. By 10:05, there was no sign of the driver, Yuri. Despite calling, texting, and leaving a voicemail, there was no response. Eventually, Yuri texted, thanking me for riding and charged me $7.65. I was upset as he never showed up. I use Lyft frequently but due to this incident of dishonesty, I have deleted the app. I would like a refund of $7.65 for the ride that never happened. If this is not resolved, I will escalate the issue further. Thank you, Saras Swamy. I no longer plan to use Lyft in the future.

While at the airport, we booked a Lyft ride to get to our destination. Unfortunately, the experience was far from satisfactory. The driver, Michael, in a Kia Forte, seemed inexperienced as he struggled to locate us at Terminal 2 despite clear instructions. It turned out he was mistakenly waiting at Terminal 1, causing unnecessary delays. To make matters worse, he admitted being new and unfamiliar with the airport area. Throughout the ride, he added extra fees and failed to provide a satisfactory explanation for the extended route taken. Despite there being no traffic, the journey took longer than expected. The added inconvenience and overcharge left us frustrated and feeling misled. We believe a refund is warranted for the subpar service received. This disappointing experience has certainly swayed our preference away from Lyft towards alternatives like Supershuttle.

We had a disappointing experience with our Lyft ride. The driver was significantly late picking us up at the airport, despite clear instructions. It took over an hour to finally locate us and then overcharged us for the trip. Even though the journey was quick once we left the airport, we were hit with various additional fees. The driver, Michael, driving a white Kia Forte, admitted he was not familiar with the airport layout and needed guidance. This whole ordeal was frustrating and resulted in us wasting time and money. We are regular users of SuperShuttle and decided to try Lyft, but it was a disaster. We are seeking a refund for this unsatisfactory service.

Hello, my name is Christopher N. On June 17th at 4:29 am, I ordered a ride from [redacted] S 1st St, Milwaukee, to [redacted] S Delaware Ave. The ride went well, but there was an issue with the drop-off location. Although my email confirmed the pick-up location was correct, I was actually dropped off at [redacted] W Tesch Ave, Greenfield, WI, which was completely wrong. As a result, I was charged $35.17 instead of the expected $10. I'm unsure if the driver forgot to end the ride or if there was another mistake. Regardless, I would like to be refunded the difference. I used Lyft for this ride.

On Saturday, June 16, [redacted], I completed my first pickup by fetching Tiara from Dunkin Donuts at [redacted] Hwy [redacted] in Ocala, FL. The next day, Sunday, June 17, [redacted], I picked her up from the same spot. Strangely, the initial pickup doesn't appear in my history. I might have mistakenly missed logging it, being a newbie to this. Please update my records to show my performed rides accurately. Contact Tiara for verification, as she should confirm being picked up on both occasions. You could trace her number, if needed, or I might find it in my call log since I rang her for the first trip confirmation. My details are Janet Griffin, with only these two pickups under my belt.

Subject: Inquiry about Credits Hello, I am eager to hear back from you regarding my current situation. I recently learned that my credits may expire starting next month if not used. As someone on a fixed income, these credits are vital for my everyday tasks like going to church, visiting the doctor, and running errands. I am diligently trying to utilize them before they are lost. Could you please clarify if this information is accurate? Your prompt response would be greatly appreciated. Thank you and best regards, Donna G.