Lyft Customer Service Issues

I have my prepaid My Vanilla Card Mastercard linked to my Lyft account on my cell phone, and it has been working fine. Last night, I reloaded $[redacted] at Walmart onto the card. However, now Lyft is not accepting it, causing significant inconvenience as I rely on the service due to not having a car. I have attempted to remove the card from my Lyft account, but the system is not allowing me to do so. As a result, I cannot book Lyft rides until this issue is resolved. In the meantime, I have had to resort to using Uber, which ends up being more expensive. I urgently require assistance with this matter. If necessary, you can reach me at the cell phone number [redacted], or you can contact my son, Matt F., at that number. For any inquiries regarding the $[redacted] Walmart reload, please contact me at [redacted].Urgent assistance is requested, as my son needs transportation tomorrow morning (6/7/18) at 9 am CST. He will be available for a call this evening at 10 pm CST.

I have noticed charges for rides I did not take because the pick-up and drop-off addresses do not match my location. Despite having input the correct addresses into apps for both Uber and Lyft, three rides have been charged to my account that I did not authorize. Due to recent surgery, I have only visited two specific locations, neither of which match the ride locations I was charged for. The early morning ride near Patriot Street was especially suspicious as I am not usually awake early due to my medical condition. I have ceased using Lyft, as emails from them confirm the charges were valid using my credit card. I suspect there may be issues with your systems or mobile apps leading to this error. I have uninstalled the app and will refrain from using Lyft until this matter is resolved. I am eager to hear from a Supervisor or Manager to rectify this situation. Thank you, Tammie R.

On June 6, I purchased a Lyft gift card and added it to my Lyft account. On June 7, around 9 am EST, I scheduled a ride that was supposed to cost $10.72 with a free ride promotion. However, when I checked my bank account, I was charged $15 instead of the expected amount. I want the charge reversed and the correct amount of $10.72 deducted from my gift card balance, not my bank card. I urgently need this issue resolved. I find it frustrating that there is no phone number available for direct customer service. If this matter is not rectified promptly, I will escalate it further. I did not authorize a $15 charge, and the displayed amount of $10.72 with a free ride indication led me to believe it would be covered by my gift card. Please rectify this error as soon as possible.

Hello, I'm James Guthrie. I am having an issue with Lyft regarding a driver who added a $20 tip to my bill without my permission. Rather than resolving this sensitive matter over the phone, Lyft is insisting I use their app, which is not convenient for me. The driver misled me by adding the unauthorized tip while assisting me with my phone app. I urgently need to address this and would appreciate a more direct form of communication from Lyft to resolve the problem promptly and effectively.

My account is deactivated, and I have visited the hub to resolve the issue with different cards. However, they are claiming I owe $88 despite evidence showing otherwise. I have rides scheduled and need to pay this balance or be reimbursed $[redacted] for the bonus I will miss out on due to this system error. My bank confirmed there are no issues on their end. When I tried to pay the $88, the system incorrectly showed the debt as settled. I am eager to clear this balance so I can start driving and earn the $[redacted] bonus for completing 10 rides. It has been frustrating to lose a whole day of work waiting at the hub for 4 hours due to this system glitch. Please address this promptly as I am keen to resume driving and cannot afford to lose work due to unresolved system issues.

This evening at around 5 p.m., I had a difficult experience with a Lyft driver. The driver was a young Latina woman, and unfortunately, our interaction was not pleasant. Despite my attempts to explain that I could handle loading my walker into the car, she insisted on doing it her way. Even when I suggested a more efficient route to my appointment, she disagreed. The encounter left me feeling upset, and I hope that in the future, the driver will reflect on her behavior. This was a disappointing ride, especially as I have always been respectful and understanding towards drivers. I hope this feedback can be addressed with the driver.

Good morning, I recently had an unpleasant experience with a LYFT ride where I was left waiting for 20 minutes without any contact from the driver. This resulted in me taking a regular cab, costing me $25 plus a $5 tip. I was frustrated by the lack of communication. To add to this, I later received a charge of $5 for supposedly not using another LYFT ride that I never confirmed. This entire ordeal left me feeling upset and inconvenienced. I kindly request reimbursement of $30 for the cab fare and tip and removal of the $5 charge from my credit card. I hope for a better experience during my next LYFT ride today at 8:00 AM. I prefer LYFT over UBER and have always had a positive experience with your service. Thank you for your assistance in resolving this matter. Dr. Beverly Ruth Bader

While staying at the Hyatt in Minneapolis, I arranged a ride to the sculpture garden, thinking it was a short distance away. However, there was confusion as the driver waited at a different hotel across the street. Halfway through the trip, I realized we were heading to a sculpture garden in a different city, not the one near my hotel. We had to turn back, resulting in a longer journey. I believe the driver chose the wrong destination, and I am reluctant to pay for this extended ride to the incorrect location.

I wanted to share some feedback regarding my experience driving for Lyft in the Phoenix area for nearly six months. During this time, I've completed over 1,[redacted] rides, traveled 18,[redacted] miles, and maintained a 4.92 rating. While I enjoy working with Lyft, I believe there is room for improvement, especially in terms of app functionality and communication with Lyft. Considering Uber due to its larger market share, I hesitated due to some reservations about their business model. However, I've noticed a decrease in ride requests in the past 3-4 weeks. As a retired individual needing to supplement my income by approximately $[redacted] per week, I find it challenging to meet this goal solely through Lyft. I typically start driving at 6 am until 9 or 10 am, take a break, then resume around 3 pm until dusk, as I prefer not to drive at night due to visibility concerns. Recently, I've explored the possibility of driving for Veyo to meet my financial needs. I've encountered long wait times for ride requests, and I've observed an increase in the number of drivers on the customer app. As a suggestion, allowing passengers to request specific drivers and expanding service to other areas in the state could enhance the experience for both drivers and customers. Furthermore, I believe the Driver App requires significant improvements, but providing feedback directly to the company has been challenging.

Unfortunately, I was declined the chance to drive for Lyft due to my background check. I acknowledge having a criminal record, but the disqualifying charges are more than 20 years old. Currently, I work as a Special Police Officer in Washington, DC. I decided to apply to Lyft after hearing about the lucrative income potential it offers. I understand the importance of safety for everyone, but my past is exactly that – in the past. I regret my previous mistakes and I hope that by reaching out, I can persuade Lyft to reconsider their decision. I am a law-abiding professional seeking to bring value to Lyft while ensuring financial stability for myself.

I have been driving for about 3 months, and I am disappointed because the bonus system was not explained clearly during the sign-up process. I've been working hard to reach the [redacted]-ride mark to receive a $[redacted] bonus, only to find out that the bonus is paid out with each ride given. The information provided about the bonus is misleading. When I called the driver line, the agent I spoke to did not have clear information either. I requested to speak to a supervisor multiple times, and the agent kept stalling. It's frustrating that the company allows its employees to provide incorrect information to drivers. This issue needs to be addressed promptly. I dedicate long hours to driving, hoping to earn the bonus I was promised, but it seems I won't receive it as expected.

My son took a Lyft ride from [redacted] Rivington St instead of [redacted] South St where the driver went. He then booked another ride to FDR Drive, a highway, and ended up using Juno. There were double charges for both Lyft rides, causing a billing issue. His email is [redacted] and phone number is [redacted]. My email is [redacted] and my number is [redacted]. Please resolve this billing error to avoid duplicate charges for the 8.01 fares on June 10. Thank you, Ellen Sharkey.

I needed to rush home for an emergency involving my grandfather. Unfortunately, my Lyft driver, Nasser, driving a Gray Honda CR-V with the license plate G16GXA, was not at the correct pick-up location. When I called to guide him, he became verbally upset and frustrated and ultimately canceled the ride. I had to wait an additional 10 minutes for another driver. I understand that navigation can be challenging, but I didn't appreciate Nasser's attitude or him hanging up on me. It was disrespectful and unprofessional.

I have been driving for Lyft for more than a year now and mostly find it rewarding. Unfortunately, I recently had an incident where a passenger, an older gentleman with a health issue, urinated on the back seat of my cloth Mazda 3. Lyft provided me with a $[redacted] check for the damage, but when I took the car to the Mazda dealer, they couldn't guarantee removing the odor. Consequently, I had to trade the car in for a lease since I couldn't afford to buy a replacement. I originally purchased the [redacted] Mazda 3 with about 70,[redacted] miles and was able to earn a decent income. Now, with the new lease, I anticipate incurring an extra $6,[redacted] per year due to potential excess mileage charges. It would be helpful if Lyft could assist with this additional expense, or I might need to consider finding a different job.

On Thursday, June 7th, I requested a Lyft for my adult daughter who was visiting from out of town. When she realized she had forgotten her wallet in the car, she asked the driver to cancel the ride before getting out. She texted me 3 minutes later to request another ride, but the driver never canceled the original one. I tried to request a new ride, but I couldn't because of this issue. 18 minutes later, I noticed that I was charged for a ride my daughter never took and to a different destination. I emailed a complaint on Friday, June 8th, but I have not received a response yet. I am seeking an immediate response and a full refund of the charged amount.

I signed up to drive for Uber in Cleveland, Ohio, where I maintained a 4.88 rating after giving over 2,[redacted] rides with over [redacted] compliments in 6 months. Unfortunately, my records include incidents from over 22 years ago, which I am not proud of. I have since made significant improvements in my life, going back to school, receiving training to become a police officer, obtaining a firearm license, and working for various security companies. I am now a law-abiding citizen and hope that my past mistakes do not define me. I kindly request the opportunity to continue driving for Uber and assure you that I will not disappoint. Thank you for considering my request. - James L. B.

I am having trouble finding the location to pick up my rental car as the place provided is permanently closed. I have been unable to contact anyone to inquire about alternate arrangements. This situation is frustrating as I have already made a payment and was waiting for the rental to be ready, but now there seems to be nowhere to collect the car. I am also concerned about the status of my payment. I require the vehicle for driving with Lyft and would appreciate assistance in resolving this issue promptly. Thank you, Karen D.

I am 70 years old and attempting to create a Lyft account. I have noticed two pending charges on my Discover card that seem to be related to a ride I have not yet booked. I am confused because I haven't completed the account setup process or even submitted a selfie, so I am unsure how this ride was arranged without my knowledge. I would appreciate assistance in verifying if I indeed have an account and if a ride is scheduled for tomorrow. It is concerning to me that charges have appeared before I have completed the necessary steps. Kindly reach out to me at [redacted].

During my LYFT ride, my driver expressed a dislike for using GPS and ended up missing my exit because of it. She seemed unconcerned about the mistake and continued chatting instead of focusing on the navigation. I was then charged for the longer route she took due to her refusal to follow GPS instructions. This experience was frustrating as she wasted my time and showed incompetence by not utilizing the GPS properly. It's concerning that a LYFT driver would neglect such an essential tool for navigation. I am very upset about this situation and am considering not using LYFT in the future unless this issue is addressed promptly and effectively. The driver's behavior was unprofessional and not in line with the standard expected when using a GPS-enabled service like LYFT.

On either Friday or Saturday, June 8th or 9th, I accepted a ride from Allentown to New York City for two young teenage girls. Approximately 50 miles into the trip, I received a call from someone claiming his credit card was used without his consent for the $[redacted] ride. Despite the girls being innocent, I had to cancel the trip and return them to Allentown. The person responsible, named DEJA, had misled them as well. I reported the incident to the Allentown Police. Being a veteran driver, this experience was distressing. I kindly request reimbursement for my time and gas. Please address this matter promptly. Thank you, Rich Weinman.