Lyft Customer Service Issues

On June 3 at 9.37, I was erroneously charged $8.35 for a ride that was canceled by the driver and never completed to [redacted] Cochituate Rd, Framingham, Massachusetts. I did not receive any notifications from the driver about their arrival or cancellation. Subsequently, at 10.27 on the same day, I had to request another ride to the same destination, which cost $7.81. I am seeking a refund of $8.35 for the initial failed ride due to your system malfunctioning. - T. Schrager

I am frustrated with the recent service from Lyft. On Friday, I scheduled a ride from [redacted] Macy Avenue and was left waiting in the rain after the driver failed to pick me up despite our conversation. I had to walk home in the pouring rain and was still charged for a ride I never received. Today, I scheduled rides for my high school son and daughter, but the driver refused to pick them up due to their age, even though I was nearby to accompany them. I was charged $15 for a ride that usually costs $7 to $8, and we had to walk home in the hot sun. This level of service is unacceptable, especially considering the amount of money I spend with Lyft. I need these issues resolved promptly.

I'm having trouble with my card payment on the app. It's showing an error message saying the card is prepaid, but it's not. Also, I tried to use a new ride promo code, and it says it's already been used, but I haven't used it before. I've been a regular Uber user and never had these issues. Could you please resolve this problem and offer me a few free rides to make up for the inconvenience? I appreciate your prompt attention to this matter, and I hope to continue using your service in the future. Thank you.

Good afternoon, my name is Darlene Lopez. On May 23, [redacted], a driver hit my car in Montebello, CA, and we have not resolved it yet. Despite asking for insurance, he claimed to have none, but I saw a Lyft sticker on his windshield and a passenger in the back seat. I have tried contacting him about the accident, but he avoids my calls. I am unsure how to proceed. I have his license picture and the car accident photos. Please respond to my message. Thank you.

Recently, I experienced a frustrating issue with the app. Despite being offline for over two hours and relaxing at home, the app suddenly alerted me of a rider request that I inadvertently declined, causing a significant drop in my acceptance rate from [redacted]%. I was wearing my pajamas and had finished driving for the night, so I was taken aback. What added to my annoyance was the lack of a clear way to contact LYFT for assistance. The online help options did not address my specific issue, leaving me feeling helpless. I did not actively switch the app back online and believe this might be a deliberate tactic by LYFT to avoid bonus payments by reducing acceptance rates. This incident has left me very dissatisfied, and I am considering ending my association with LYFT.

The app malfunctioned, and I found myself unexpectedly back online with a rider alert while I was offline and unable to take any more rides. My acceptance rate took a hit even though I didn't accept the ride. I am frustrated and unhappy about the situation. It's upsetting that there seems to be no direct way to contact Lyft customer support. I hope they can understand that this was not my fault and that my acceptance rate can be adjusted accordingly. I didn't interact with the app during this time, so it's frustrating to see my stats impacted. I feel like Lyft might do this intentionally to avoid paying out bonuses. I am considering discontinuing using Lyft altogether. I hope Lyft can address this issue fairly and rectify the situation.

I experienced a malfunction with the app. I was offline at home for over two hours when suddenly I received a rider alert, causing my acceptance rate to drop significantly when I declined as I was not working at that time. Despite my efforts, I found no way to contact Lyft for assistance as the online help options were not relevant to my issue. I am extremely frustrated by this situation and feel that Lyft may purposely manipulate the app to avoid bonus payments by affecting driver acceptance rates. I had no control over being put back online without my knowledge. It is disappointing to see my perfect acceptance rate affected unfairly. I hope Lyft addresses this issue promptly and rectifies my acceptance rate to be fair again.

Following up on my previous post: I reached out to customer support, and they explained that individual representatives at the location have the authority to decide on exceptions to the 20-ride requirement, rather than involving headquarters. The representative at my location, the only one available, seems to have a personal issue with me despite my efforts to be pleasant. My boyfriend visited to retrieve something I left in my first Lyft rental, and the representative was excessively pleasant until she discovered he was my boyfriend, then turned unfriendly. When I mentioned the possibility of exceptions, she dismissed it, implying that customer support is unreliable. It appears that fairness in decision-making could be improved. While I accept responsibility for not completing the 20 rides, being singled out for a strict enforcement that others seem exempt from due to what I believe is a personal bias is frustrating and unjust. I have begun driving for Lyft through their Express rental program recently. Falling ill last week caused me to miss the ride target by just 5, resulting in the representative at my location ending my driving privileges. Her selective enforcement, favoring others over me, has soured my experience. If only there were a corporate phone number for recourse.

My initial passenger, Aparna Dey, was picked up around 5:45 PM despite a delay due to an accident. Despite my time limit expiring, I still completed the trip to Sandy Springs, charging $22. I received subsequent ride notifications, but Lyft's system did not recognize that I already had a passenger. Please verify this by checking the log for my first ride on 06/04 at 5:45 PM. I am seeking reimbursement for the completed trip to ensure fairness and accuracy in my record. Additionally, it would be beneficial for Lyft to establish a direct contact method for drivers and passengers, enhancing communication and efficiency.

On May 25, I arranged for a ride to the airport, and Michelle was my driver. Despite her friendliness, Michelle mistakenly dropped me off at the private airport entrance in the back, causing a delay. She seemed frustrated by the GPS issues and drove around before finally reaching the correct spot 10 minutes later. Michelle advised me to report the incident to Lyft separately from giving her a rating. I've tried reaching out to Lyft three times regarding this matter, but all I received was confirmation that the fare was accurate. Both Michelle and I agree there was a routing problem, so it's unclear why my request for clarification is being overlooked. I would appreciate a response to address this issue.

My daughter used my credit card on your site. She tried to book a ride, but the site said "NO DRIVERS AVAILABLE," so I ended up picking her up. I noticed that on Sunday, 06/03/18, there was a charge of $13.93 on my card. Then, this morning at 7:44 am, there was another charge of $13.95, even though I dropped her off at work at 6:00 am, and she did not use your services. I want a refund for these unauthorized charges. It seems that even though my daughter's profile does not show these charges, my card is still being charged without our permission. Please investigate and resolve this issue promptly.

I want to report an issue with my Lyft ride today. The problem occurred during my first ride of the day. I was picked up at [redacted] Forest Street in Denver at noon, heading to Alaska Airlines at DIA. Unfortunately, the Lyft app directed the driver to the wrong terminal, causing us to backtrack to the correct one. Despite the confusion, the driver Thomas was excellent. This mix-up was not his fault but rather a fault of Lyft’s navigation. I had a smooth second ride from SeaTac to my home in West Seattle later in the day. I am a loyal Lyft user and never opt for Uber. I am looking for a resolution to this situation and would appreciate a refund or credit for the inconvenience. I hope to see an improvement in your app's GPS accuracy for future rides. Thank you.

I had a scheduled pick-up in Detroit at 4 PM. I was supposed to turn on my Lyft account at 3:45, but I did it at 3:40. Three ride requests came through, and I couldn't accept them as I needed to be on time for my 4 o'clock appointment. I feel unfairly penalized as I had to decline rides to keep my commitment. If there's a way to address this issue or if someone could contact me promptly, I would appreciate it. Thank you. - Stella J.

Hello, my name is Monique Taylor. I had a Lyft ride scheduled yesterday to go from [redacted] Hyde Park Ave to [redacted] Center St in Roxbury. The driver mistakenly took me to a different Center St in Boston. Another ride was requested by the driver, but he gave the wrong location to pick me up, resulting in me getting charged $5.00 for not taking the ride. I believe I should not be responsible for this charge as it was the driver's error in both instances. I provided the correct address, and it was the driver who called for another Lyft. I kindly request a refund of the $5.00 fee. Thank you, Monique.

I contacted the Lyft driver to pick up my two kids. Upon arrival, he mentioned my kids were too young to ride with him. I asked to quickly grab my shoes and accompany them, but he declined due to my upset reaction. Subsequently, he left, leaving me with a $5 cancellation fee. It felt unfair as I reside very close, making it easy for me to prepare and join them. I have three children who regularly use Lyft, all under 17. This unexpected issue emerged only today. Despite explaining the situation to the driver, Xavier, he noted that while some drivers might not be aware, he understood the policy. It would have been preferable if he had waited for me to return with my shoes and ride along.

On May 15th, I rode from [redacted] Central Park West to [redacted] Park Ave S using your service. The driver's route seemed quite erratic, going from the west side to the east side, circling back and forth between avenues. I assumed the fare would be similar to Via, so I was surprised when I was charged $27.07, even with a discount applied. Could you clarify your pricing policy and why my fare was higher than expected? Additionally, I would like to understand why a discount was given. If the fare is based on time and distance, I believe a refund is warranted due to the driver's inefficient route. Please provide a verbal and written explanation. You can contact me at [redacted] or via email. Thank you, Linda

I am seeking assistance regarding my situation with Lyft. Despite reaching out multiple times to my claims representative without receiving a response, I am determined to address the accident I was involved in while driving for Lyft. The passengers present during the incident can provide impartial statements, aiding in allocating responsibility for the damages incurred. Unfortunately, since Lyft's insurance coverage takes precedence over mine, I am facing the burden of covering the full cost of repairs for my vehicle. Regrettably, I have encountered challenges in getting the support I need from Lyft, as my attempts to establish communication have been unfruitful for over three months. It appears that communication with Lyft is primarily automated, leaving me stranded without a resolution. I kindly request a meaningful response to my predicament.

I encountered issues these past two days with drivers in Omaha being unwilling to come to Council Bluffs for my rides. They refused to move from their location, so I had to cancel the rides. When I tried to use Uber yesterday, I faced a similar situation. Today, a driver complained about having to drive 14 minutes for my ride, and I tried to explain that more drivers are needed in Council Bluffs. This same problem happened to me when I lived in Jacksonville, FL. All I want is a ride to my destination without hearing complaints about the distance the driver had to travel. It is out of my control. I expect drivers to fulfill the job they signed up for. The driver today didn't even thank me for choosing Lyft. I am very disappointed today.

As the Support Services Manager for a retirement community in Towson, Maryland, I am reaching out regarding issues our residents have been experiencing with Lyft services. 1. Could Lyft drivers possibly display a large decal on their cars, such as a hot pink flag, to make it easier for elderly or vision-impaired individuals to identify their ride without relying on a cell phone notification? 2. Residents have reported incidents of early departures or no-shows from Lyft drivers, who then inaccurately claim that the resident was not present. This frequently happens when residents are picked up from our retirement home, even with security officers present outside. 3. One resident had a concerning experience where a Lyft driver was unaware of the intended airport drop-off and claimed to not have sufficient fuel for the trip, resulting in the resident missing their flight. I eagerly await your prompt response, as this is the second email I have sent without hearing back. Thank you in advance.

I signed up for the Lyft driver program with a bonus offer of $[redacted] until May 31st. To qualify, I needed to complete a specific number of rides with a 96% acceptance rate, clearly outlined at the bottom of the bonuses list. I met both requirements well before the deadline but now I'm unsure when to expect the payment. After the deadline, the information seems to have vanished. I want to know when I will receive the incentive as promised. Please contact me at [redacted] or via email at [redacted] I've tried calling without success, so I hope to get a response this way. I'm eager to resolve this and have already shared my successful completion with my family. Thank you for your attention to this matter. Sincerely, Marlene Rizzo