Lyft Customer Service Issues

On May 27 at around 5:00pm, I arranged a Lyft ride from LAX International Terminal to my home in Agoura Hills, costing $61.57. The Lyft app indicated I was waiting under the Korean sign for a driver named Jose, who was just 4 minutes away. Upon his supposed arrival, I called Jose and was directed to Terminal 1 on the second floor, which was difficult for us as seniors with luggage. Jose was rude, yelled at me, and abruptly ended the call. I then requested another driver, Solomon, who was kind, but the ride now cost $80.48. Having had great experiences with Lyft in Austin, this Los Angeles encounter with Jose was a disappointing exception to the otherwise excellent service provided by Lyft.

Hello, I recently discovered that my account has been locked since yesterday. After reading the notification, it seems I am being accused of possessing drugs or alcohol. I assure you that I do not have any such substances in my possession, as I adhere to my Muslim faith which prohibits alcohol and drugs. I have completed over [redacted] rides with your platform, and I urge you to consider the possibility of a mistaken report. As a dedicated driver, I frequently transport intoxicated passengers on weekends which can leave lingering odors in my vehicle. I rely solely on driving for Lyft as my source of income and have no intention of jeopardizing my livelihood. While I await the resolution of this issue, I will refrain from driving. Thank you for your attention to this matter.

My name is Lenard (Lennie) Butler, and I have been driving for Uber since November [redacted]. With over [redacted] trips completed and a driver rating of 4.98, I strive for excellence in all my rides. During a recent trip, I had the opportunity to chat with Zein, an Uber ambassador, who suggested I reapply for Lyft. Despite a prior rejection, we completed the application process together. Unfortunately, I was denied again due to a charge from [redacted] related to patronizing prostitution. This misunderstanding occurred during a "sting" operation by the Chattanooga police, where a sarcastic comment led to my legal trouble. I want to emphasize that I have never engaged in such behavior and the charge does not reflect who I am. I believe I could bring value to your organization and kindly request a reconsideration of my application. I am open to discussing any concerns, willing to take a polygraph test, and can provide character references to support my integrity and strong work ethic. Thank you for your time and consideration.

I'm having trouble with a recent Lyft ride. Upon accepting the ride, the passenger was a no-show at the destination. I received explicit language from the customer during a noisy phone call regarding a new address not inputted into the Lyft app. The call was difficult to understand, prompting me to mark the ride as a no-show after the timer expired. This resulted in my acceptance rate dropping to 50% and my dashboard displaying "driver cancelled."

Yesterday, I had a difficult experience with a driver named Charlie. When I received the text that she had arrived, she was not at the correct address and ultimately canceled the ride. After confirming that I had requested the ride, she arrived once more but ended up at the wrong location again. Frustrated, I walked to meet her. I should not be charged twice for this mistake. I am a frequent user of your service. Additionally, I left my lunch bag in the car of a driver who picked me up on Monday at 2:30 am from [redacted] Distriplex W and dropped me off at [redacted] Knight Arnold. How can I retrieve my lost item?

I made a call to LYFT on Tuesday, May 1st, at 9:35 AM as my father's aide urgently asked for help. Despite my efforts, the driver was lost and lacked proper communication skills. I had to cancel the ride, eventually missing being with my father in his final moments due to the driver's delay. I am deeply upset and ready to address this issue now. I seek to speak to a representative as soon as possible to express my dissatisfaction and grief over this tragic incident. I hope to find resolution and closure. Thank you.

I am writing to raise a concern regarding one of your employees, Jake Herron, a driver in Akron, Ohio. There have been troubling incidents involving his behavior. He has been reportedly stalking my girlfriend, and we have evidence of this behavior. Furthermore, he has been posting photos of female passengers on his Instagram story without their consent and has made inappropriate comments about women. This conduct raises serious safety concerns, especially considering his role of driving female customers at night. I urge you to investigate this matter and take appropriate action. I can be reached at my phone number: [redacted]. Thank you, Kyle.

I have been bombarded by numerous automated messages from Lyft, including late-night texts at 9:45 pm, urging me to complete my driver application. However, these messages have contained conflicting and incorrect information. Despite my multiple attempts to get in touch with the company to address application issues, I have only encountered automated responses. I am frustrated with the lack of real communication from Lyft and find this experience very disappointing.

I continue to receive emails encouraging me to become a Lyft driver, but I am not interested in this opportunity. Due to my physical handicap, I have never worked as a driver and do not plan to start now. I am 74 years old, retired, and content with my current phone, a basic model that suits my needs. After locating a Lyft phone number, I called to request the removal of my name from their contact list. The representative informed me that there would be a fee for this service, which I found unacceptable. I kindly request that Lyft cease all email communications with me. My email address is [redacted] Thank you.

On 5/28/18, I requested a ride after a concert and was initially assigned a driver who was later switched to someone else. The second driver did not move on the map for the 10 minutes I waited, prompting me to cancel the trip. I couldn't use the app and noticed another driver nearby who seemed to be waiting for peak hours to start. This situation led to a cancellation fee being unjustly charged to me. I believe the drivers' behaviors were coordinated. I am seeking a refund for the unfair charge. Thank you.

There is an urgent need to speak with someone live. I had a frustrating experience with a Lyft driver who claimed to have arrived but left without picking us up, even though we were waiting outside. Despite multiple attempts to contact the driver, they did not respond. Eventually, we had to call a Yellow Cab due to my Mom's mobility issues. It seems that there may be a pattern of drivers potentially trying to force cancellations to charge a fee. How can I receive a refund for these unreliable services? It's concerning that only the media seems to have direct access to Lyft, not the consumers who encounter these issues.

Hello, I would like to report an issue regarding a Lyft ride I had booked approximately 30 minutes ago. I am a frequent Lyft user, and my home address is usually saved in the app. Today, after receiving the "your driver is here" text, the driver was nowhere to be seen. Despite several phone calls where she mentioned being near my house, she was not there when I checked. I shouldn't have had to leave my living room since my accurate address was provided. The driver also admitted she was unfamiliar with the area, which is not acceptable as a Lyft driver. I believe I should not be charged for her inability to locate me, as it greatly inconvenienced my evening. I would appreciate a prompt response to address this matter. Thank you for your attention to this issue.

I tried Lyft for the first time today, but I will not use it again! I needed a ride to a doctor's appointment about 5 miles from my home. The driver took a longer route, which cost $8. After my appointment, I wanted to go to a thrift shop in Peachtree City, around 9 miles from the doctor's office. The driver took a much longer route, costing $16. The ride from the thrift shop to my home, approximately 9 miles, also cost $16. Because the drivers were very nice, I gave each a $5 tip. In total, I spent $55.00 and some change. I do not blame the drivers for following your training but rather your company's exorbitant prices. As a senior on a tight budget, this hits me hard this month. I plan to reach out to the GA Attorney General's office about feeling "ripped off" by your company in an email soon.

I scheduled a Lyft ride today at 10 a.m. in Killeen, TX, with the driver named Carvon Davis. Unfortunately, I was robbed during the ride, as the driver took my 65-inch Samsung TV and Samsung Soundbar. Shockingly, he attempted to sell these items on the OfferUp app for $[redacted]. I have reported this incident to the local police and the Military Police, and I have obtained a police report. I urgently request someone from Lyft to contact me promptly at [redacted]. This behavior is unacceptable and does not represent the values of the company.

During my recent Lyft ride to the Family Dollar, I encountered a frustrating situation with the driver. She insisted on cash payment due to reception issues, which I knew was not the norm. Despite my assurances, she proceeded with the cash-only demand, creating unnecessary stress. While heading to the store, she abruptly canceled the trip, leading to confusion with subsequent drivers. This driver's conduct was unprofessional, charging me excessively and causing inconvenience. I am a loyal Lyft customer and have never faced such issues before. I urge Lyft to refund the unjust charges and address this driver's behavior to ensure a better experience for passengers in the future.

At 3:30 in the morning, I requested a ride to work. Upon arrival, the driver questioned my age despite my compliance and refused to unlock the car door. Despite attempting to show my legal ID, the driver drove away, leaving me feeling offended and dissatisfied with the service. This experience has made me reconsider using the app and seek alternative driving services. As a paying customer, I deserve respectful treatment and adherence to anti-discrimination policies, which this driver failed to provide.

Last night in Temecula, I requested a Lyft ride for someone to be dropped off in Menifee. Despite informing the driver of this, a pending charge of $[redacted] for a 69-mile trip now appears on my account. When I contacted the driver, he mentioned being rerouted prior to the pickup and another driver completing the ride. I did not approve this extended trip, and the new driver was unaware of my instructions due to the rerouting. I am puzzled by the lack of notification regarding the switch to a new driver. I am seeking a refund as I did not consent to a 69-mile journey.

I was referred to apply as a driver for Lyft and submitted my application using a referral link. I received the following message after completing the process: "Step 7: Application Status Status: Thanks for your application Thank you for taking the time to go through the Lyft driver application process. Unfortunately, upon reviewing your profile, we have decided not to extend an invitation to join our driver community at this time. We appreciate your interest and understanding. We look forward to welcoming you as one of our passengers in the future!" I would like to inquire about the reasons for my application denial and request guidance on how to address any issues to potentially have my application approved. Thank you, Omar A.

On the evening of June 4th, during my final ride, I had six riders on board. Prior to departing, I kindly asked them to fasten their seatbelts, explaining that it's a legal requirement in Myrtle Beach, South Carolina, and that Lyft provides insurance coverage for passengers. Despite my request, one rider, identified as the guy who called, and four others, refused to comply. The rider seated at the front complied, but the others displayed rudeness. They argued about being charged due to not reaching their destination, however, I did transport them from the airport to their requested drop-off. I am disappointed by their behavior and do not wish to have them as passengers in the future. Sadly, I did not catch their names, but this was my final Lyft ride of the night. My name is John J Crook Jr., and I can be reached at [redacted]. Thank you.

I requested a Lyft at the Port Authority Bus Terminal but had trouble finding the drivers. Despite the app showing that they were nearby, I couldn't locate them or their vehicles. The first driver couldn't reach me, the second didn't answer, and the third said he wasn't close, contrary to what the app indicated. I ended up taking a taxi and was charged for the unsuccessful Lyft attempts. I am requesting a refund rather than a credit for these charges. This experience was very frustrating, especially since I have had positive experiences with Lyft in other cities. This incident in New York feels like a dishonest way to charge customers without providing the service. If this issue is not resolved, I will refrain from using Lyft in the future.