Lyft Customer Service Issues

I am still waiting to hear back regarding their new policies which are concerning. I recently heard that my credits might be canceled if not used by next month. As someone on a fixed income, these credits are crucial for emergencies like going to church or the doctor. I am trying to use them quickly but cannot afford to lose this money. Can you please email me back to address this issue and other concerns I have? Thank you and God bless. - Donna G.

Hello, My name is Jason Rico, and I am a loyal Lyft customer. I wanted to share an unfortunate experience I had today. I was rear-ended by a Lyft driver who had passengers in the car. Luckily, no one was hurt. However, I was disappointed that the driver did not check on me or apologize. Even though the accident was minor and he dropped off a passenger afterward, I believe he should have followed proper procedures. I took a photo of his CA license plate (7TIU797) and his white or silver Toyota Camry SE. I trust that Lyft will address this matter appropriately. Thank you for your attention to this issue.

I am having issues accessing my account as it got deactivated today. Earlier in the day, I received a customer pickup request at 5:10 a.m. I drove 2.5 miles to the pickup location. Upon arrival, I waited for 5 minutes before contacting the customer. After several attempts, the customer finally answered and seemed unaware of the pickup. Despite confirming the name "Joe," the customer hesitantly acknowledged the request and said they were coming out, but never did. I marked them as a no-show after waiting. Later in the day, I noticed I couldn't go online without receiving any notification about my account deactivation via text or email. I would appreciate it if you could investigate this issue. Looking forward to your response. Regards, O.O.

I need to remove the current credit card linked to my business account. I am having trouble accessing my profile on the website. Please provide detailed instructions as I cannot locate the settings to manage my payment method. I won't have a new card for about a week, so there will be a temporary period without a credit card. My business account is associated with my office phone number, which is the only way to log in, but I can't receive text messages on it, making it impossible to access. I raised this issue a few days ago, and even though Lyft claims it's resolved with a green checkmark, they haven't contacted me by email or confirmed my identity.

At around 9:43, a Lyft driver picked me up. The driver was great, and the car was very clean. I was highly satisfied with the service. I was dropped off at [redacted] Madison Avenue. Then, at approximately 10:35, I requested another Lyft to take me home. When trying to input the pick-up location, I encountered issues. An Asian driver accepted the ride, provided his name and mentioned a Toyota SUV, but I couldn't confirm the pick-up. Despite my efforts to contact the driver, I couldn't remove his photo from the app. I attempted to reach out to Lyft for help, but the driver's information remained, and I couldn't delete it. After struggling for about 15 minutes, I was informed that I would be charged. Eventually, I took a taxi home. I wanted to share this experience with you to ensure I am not wrongly billed. The first ride I had with a lady driver was excellent; she drives for both Lyft and Uber.

While driving in Laguna Beach on Park Ave, I encountered a reckless driver in a black Toyota Camry with California plate 6NY5812 displaying a Lyft sticker. The driver was speeding, agitated, and displayed aggressive behavior towards me, using offensive gestures and braking unnecessarily. This behavior escalated when the driver attempted to veer their vehicle towards mine multiple times. I felt unsafe and eventually reported the incident to the Laguna Beach Police Department since the driver's actions were not only dangerous but could be considered road rage and assault with a deadly weapon. The driver was a male white in his mid 30s to 40s, heavyset. I believe it's essential to address such behavior to ensure the safety of all drivers on the road.

On Tuesday night, June 19, [redacted], I received a picture of Phoenicia and a black car for my ride from the SS Marta station to my home in Roswell, GA. Unfortunately, a silver car arrived with a male driver who explained he was driving for his mother using a rental car. Being a female traveler alone at night, I was hesitant to enter but felt I had no other choice. The driver was kind, but the situation made me uncomfortable as it seemed to be against the rules. My frustration lies with Lyft for displaying one car and driver but sending another. This experience has made me wary, and I may be reconsidering using Lyft in the future.

I believe there was an issue with my recent Lyft ride. I was picked up at [redacted] N Vendome in Silverlake and requested to go to [redacted] Grande Avenue in downtown Los Angeles. However, every time I enter this address, Lyft picks up the wrong destination, thinking I am going to Del Mar or West Covina, resulting in overcharging. Could you please refund the difference and charge me correctly, as the ride should have cost around $7 with a discount? The charge shows on my credit card ending in [redacted]. This occurs regularly as I have a dentist appointment in downtown LA twice a month. Please assist me in typing the address correctly to avoid this issue in the future, and advise your drivers on how to handle similar situations. Kindly email me back promptly. Thank you. - Rudy M.

I experienced an issue with a double billing from Lyft on 6-1-18 when my wife and I only requested one ride. On that morning, my wife scheduled a Lyft pick-up at our house, but although she received messages that the driver had arrived, no one was there. I then requested a second ride, and this driver arrived promptly. I am seeking a refund for the charge related to the first driver who did not show up at our residence. In the past, there have been difficulties with navigation apps leading drivers to the rear of our property, rather than the main entrance. The driver who did arrive mentioned his navigation app directed him to the back but he managed to find the correct location. Please refund the charge for the no-show driver. Thank you. - D. and S. Mason, Contact: [redacted]

I am feeling really frustrated! I lost my phone yesterday morning in the Lyft cab that picked me up from my house at 86 Heritage in Brentwood, California. I couldn't reach the driver because my phone is in the cab with all my information. I'm desperate to get my phone back and need your help to contact the driver. Additionally, I had to buy another phone yesterday, but when I tried to download Lyft, I was being charged full price for rides instead of my discounted rate. I can't afford multiple charges like that, and I need this issue resolved quickly as I have important appointments coming up. My phone number is [redacted]. My old number is [redacted]. My name is Desiree Oxios Sanders.

Yesterday, my husband and I had our first Lyft experience in Portland, Oregon. It was terrible. I used the app to request a ride and after some confusion, we ended up with a driver who couldn't communicate well, had a cracked windshield, and was unfamiliar with the area we needed to go to. He couldn't provide us with the cost of the ride or contact Lyft for help. This was a stark contrast to the service I've received from Uber drivers who are competent, English-speaking, and transparent about the pricing. Despite the poor experience, we still consider tipping the driver. I am eager to know the charges for this ride as soon as possible. If this matter isn't resolved, we won't be using Lyft again.

I had a scheduled ride for 06/22/18 at 2:14 am. The driver, an African-American woman in a white Toyota Corolla, was delayed due to finishing a previous ride. Even though the driver eventually arrived, she canceled the ride when my husband went outside. We had to wait for another 11 minutes for the next driver, Anwar with the Toyota Camry. This isn't the first time we've been inconvenienced by Lyft drivers, causing my husband to be late for work. We were disappointed by the situation and will not use Lyft again due to the unreliable service.

The driver never showed up, and this seems to be a recurring issue with the ride-sharing service. It's frustrating because I work hard for my money, earning $10.00 per hour, so it's not fair that I have to pay for a service that was not provided. I had to take another cab because the driver was a no-show, even though he claimed to be at my gate when he was not. This experience has left me feeling upset, and I don't want to use this service again if drivers are taking advantage of the system and not fulfilling their duties. It feels like the company is turning a blind eye to their unethical behavior, and I cannot support that.

I entered the address incorrectly on my first ride and only realized when the driver called me, frustrated because she couldn't locate the YMCA. I tried to explain, but she kept getting upset and eventually hung up. I understand a $5 cancellation fee, but being charged over $10 for a ride I never took seems unfair. It's been a while since I used Lyft, and I made a genuine mistake. I resolved the situation by arranging another ride to the same location with the correct address. The driver's behavior was disrespectful, yelling at me and not listening. I hope this can be resolved without the unjust charges.

I accidentally entered my address incorrectly in the Lyft app, causing confusion with the driver. I don't believe I should be charged for a ride I didn't take. While I understand the $5 cancellation fee, I corrected the address and scheduled the ride correctly. I should not be double-charged for a ride I never took. The driver was rude when I tried to explain my mistake and promptly hung up on me. I would appreciate a call back at [redacted] to resolve this issue.

I requested a Lyft yesterday, and the driver claimed to be waiting outside, giving me a 4-minute window to come out before leaving. After searching around my apartment building, I couldn't find him. I tried to explain my location, but he mistook another lady for me and drove off without trying to contact me. Despite my efforts to clarify my location, he seemed irritated and ultimately canceled the ride, charging me $5. I feel disrespected by this experience and demand a refund for a ride I never took due to his poor service quality. I am adamant about not paying for this ride and would appreciate a refund for the inconvenience caused by the driver's actions.

I recently took a familiar trip from the Orlando airport to my residence, a journey I make regularly. To my surprise, I was billed $[redacted], significantly higher than my usual fare, making it four times more expensive. When I inquired about this steep increase, the customer service representative, Esther, mentioned Prime Time pricing, a concept I was unfamiliar with. Unfortunately, Esther was unable to transfer me to another staff member or provide a satisfactory resolution, leaving me feeling frustrated and deceived. I am eager to discuss this matter further with a more helpful representative. It is reassuring that the call was recorded. I would appreciate guidance on how I can escalate this issue and speak with a higher authority.

I am in the process of applying to be a driver, but I am stuck without a vehicle safety inspection certificate. Getting my hands on one has proven to be quite a challenge. Neither Carmax nor the MVA Express center seem to have it available. While I did find a confirmation online stating that the inspection was completed, I cannot access an electronic copy of the certificate. The main MVA office in Maryland mentioned that they could mail me a copy after I fill out a form and pay $12. However, this would take 10-14 business days to receive. Can I proceed with my application by just providing a screenshot from the MVA website confirming the inspection? I purchased the car from Carmax back in April, and I believe they would not have sold it without the necessary safety checks. I am eager to start driving soon and would prefer not to wait for the physical document to come through the mail.

After a hectic day at Walmart, my friend was kind enough to charge my phone in the Lyft on our way back. Unfortunately, as we were unloading our purchases, she realized my phone was left behind. After some effort to contact the driver and arranging for its return, we were surprised by his demand for payment to bring it back. When he finally returned the phone, I later discovered he had charged the ride to my account without my consent. I want to make it clear that I will dispute this charge and consider pursuing legal action against him.

Hello, I wanted to share feedback on my recent Lyft ride. Unfortunately, the experience was unsatisfactory, and it caused me to be 15 minutes late for work, arriving 30 minutes after pickup. Initially, there were difficulties with the app connecting for the driver, resulting in manual address entry. Despite requesting the freeway, the driver opted for backstreets per the app's guidance, leading to confusion and a longer route. Disagreements over directions, with the driver insisting on the correct path, further complicated the journey. Ultimately, the driver took a route contrary to my instructions, leading to additional delays and nearly returning to the starting point. This ride's inefficiency was distressing, knowing I would be penalized for tardiness. I am firm in my decision not to pay for this subpar service.