Lyft Customer Service Issues

I am hoping for a timely call from a Lyft agent. It's my first time using this service, and I encountered a cancellation charge. I am unsure of the process, but I was supposed to have a free first ride with a promo code and received $5.00 from someone for my second ride. I need guidance on how to redeem my free first ride, use the $5.00 credit, and avoid future cancellation fees. Kindly contact me at your earliest convenience as I am eager to resolve these issues and continue using Lyft. If customer service cannot assist, I may need to explore other options. I am interested in becoming a part of the Lyft community based on positive feedback. Please reach out to me at [redacted] as I prefer calls over text or email due to setting up new phone apps and a busy work schedule. Thank you, Shakira B.

Last week, I took a Lyft and inputted my home address into the GPS on my phone. The driver followed the GPS instructions, and it initially led us to the wrong location due to a communication glitch between my phone and the driver's GPS. Once the driver realized the error, he corrected the route automatically. The confusion arose because I live near the border of Kansas and Missouri in Kansas City, and being from Nebraska, I found it challenging to determine which state I was in. I reside on the Missouri side, but in that area, it's not always clear if you are in Kansas or Missouri.

As a new Lyft user, I'm disappointed with my recent experience. Despite recommending Lyft to friends after hearing positive reviews, I encountered an issue with my pickup location on my last ride. I was unable to adjust the location manually and struggled to communicate with the driver to resolve the problem promptly. Unfortunately, I had to cancel the trip as a result. I hope to receive a refund for this trip and restore my confidence in Lyft's customer service, which I've heard praised before.

This is my second notification about a client requesting a ride for someone else to Audubon- Paulsboro, N.J., but the ride was canceled a few minutes after pickup. The passenger still wanted to go to the destination, so I asked them to have the original requester resend the request. While waiting for this to happen, I missed out on 5 requests trying to resolve the situation, impacting my ride completion percentage. My percentage dropped from 94% to 74%, jeopardizing my bonus. I am reaching out to request assistance in restoring my percentage and to address a fare for continuing the ride to West Jefferson St. Paulsboro, N.J.

Please cease sending drivers to my address! My ride was scheduled for Monday, and I demand a refund for the $20 and the previous $10 I was charged last time. The driver you dispatched refused to take me, trying to force me out into deep snow. As a disabled person, this was distressing. I believe he was unhappy as my destination wasn't far enough. Such treatment is unacceptable. I've faced similar issues before, and I am deeply dissatisfied with this service. The ordeal caused me great distress, and I request the return of the $10 you took. This experience was emotionally taxing for me. I rely on public transportation and had high hopes for your first ride discount, which I tipped generously for. I share these grievances in the hope of a resolution. Warm regards, Laura S.

Last night, my attempt to secure a Lyft ride from CHS field was quite frustrating. I waited for an hour and had to deal with multiple drivers. The initial driver was impolite on the phone and struggled to locate me, resulting in her dropping the ride. The second driver seemed disoriented, driving in circles without finding me, leading to me canceling and reordering. Unfortunately, the subsequent driver did not move, preventing me from checking the status, only for the app to then assign a different driver abruptly. It was disheartening to encounter such challenges when the convenience of Lyft is meant to be just a click away for a ride.

I was initially denied my Lyft driver application as I didn't have a car. After reaching out to Lyft support to update my vehicle status, I was informed that I didn't pass the background check. The support team mentioned sending a copy of the background check in a follow-up email, which I never received. Working with other rideshare companies requiring background checks, I find it strange not to have received any additional information or the promised email. It's possible I made a mistake on my application, especially when trying to reapply with two different emails due to app freezing issues. I'm eager to clarify the situation and would appreciate a reliable contact from Lyft to address the background check matter promptly. Thank you.

I recently received an automated response that did not address my issue. I want to appeal Lyft's decision to deny my driver application. I was informed that something on my background report was flagged, but no specific details were provided upon my request. I have no felonies and the last moving violation I can recall was ages ago; the only possible issue could be a misdemeanor from two decades back. This seems unreasonable for a denial. Lyft's mission statement about changing the world and building community appears hypocritical in this context. How can we change the world for the better if we don't give second chances to those who have learned from their mistakes? I urge Lyft to reconsider my application and ponder if they truly embody the principles of community and change they aspire to achieve.

I contacted a Lyft driver at San Diego airport. The driver went to 3 incorrect places, adding up to a 56-minute charge, although the trip to my house only takes 25 minutes. I waited over 30 minutes at Terminal 2 ride share. Despite the 25% discount for being a loyal customer, the $40 charge is incorrect due to the prolonged trip caused by the driver's wrong turns. I am frustrated with the lack of communication and efficient customer service. There should be a direct line available for assistance. My dispute on the receipt was not resolved to my satisfaction. The trip did not justify a 56-minute charge as she took over 30 minutes to pick us up when she was reportedly only 6 minutes away. Other passengers who arrived later had already been picked up. Please address this issue promptly, or I will consider switching to Uber.

I was charged a $[redacted] damage fee for vomit in a Lyft. I provided a request number and all necessary details. I am disputing the charge because the driver ignored multiple requests from me and another passenger to pull over before the incident occurred. The driver had safe opportunities to stop but did not. It seems like the driver intentionally delayed stopping, leading to the charge on my account.

I regularly use Lyft for my morning commute, and I've never paid more than $17 for a ride until today when the driver, Ryan, charged me $23. During the ride, Ryan admitted to taking a longer route to increase the fare, causing me to be late for work. He also insisted on a tip and 5-star rating. Additionally, he failed to end the ride at my destination, resulting in an overcharge on my card. When I questioned him about this, he blamed it on a signal issue at my workplace, which no other drivers have encountered. I felt incredibly uncomfortable and unsafe during the ride, making it far from enjoyable. I hope you can address this issue promptly. Please contact me for further discussion.

I just landed at Miami airport and needed a ride home. Despite the driver following the GPS, we encountered a road closure that led us off course. As a local resident, I was frustrated with the unnecessary detour. I understand the driver’s need to adhere to the given route, but in this instance, it was counterproductive. I was exhausted and just wanted to get home efficiently. Although the driver was competent, I learned that veering off the recommended path could impact their rating. This experience left me dissatisfied with Lyft. I had to correct the driver's route to ensure we were heading in the right direction toward the south, not north.

During my first night driving, I encountered an issue with the Lyft Line ride share. I mistakenly hit the drop-off confirmed button after the first customer, assuming the directions for the next pick-up would appear, but they did not. I ended up accidentally marking the next drop-off at the same location. I had to ask for directions from the second customer to their house. In the midst of this, I forgot to turn off the app and received two more pick-up requests. I am concerned about my lowered acceptance rate and the financial impact of these mistakes. I am hoping Lyft can assist me in rectifying the situation and possibly help restore my acceptance rate to [redacted] percent. I acknowledge the errors were my fault and I appreciate any support in resolving this matter. Thank you.

I arrived late at the Denver airport and called Lyft immediately. The app showed that Sha (license BMX169) was 8 minutes away. Despite waiting for 35 minutes and calling Sha thrice without a response, I had to cancel and request a different driver. Another Lyft driver who arrived mentioned Sha was on the way, but after an additional 10 minutes, Sha didn't show up. I canceled again. My subsequent driver shared that Sha might have been waiting for surge pricing. This experience was disappointing, especially since I have been praising Lyft over Uber. I am currently dissatisfied as a customer. However, my next driver, Shantara, was outstanding, remaining calm and helpful throughout the ride.

Hello, I am currently finalizing my paperwork to become a Lyft driver. Recently, my car inspection done by my dealer, which was previously accepted by Uber, got rejected by Lyft. I am unsure why a dealer inspection didn't meet Lyft's requirements. The inspection conducted by the dealer covered: - Interior and exterior - Under the vehicle - Under the hood - Fluid levels - Battery performance - Tire tread depth - Brake linings I proceeded to schedule a Jiffy Lube inspection through Lyft, only to find out upon arrival that Jiffy Lube does not perform vehicle inspections for Lyft. It seems there may be some miscommunication in Lyft's scheduling process. I appreciate any guidance on how to expedite the approval process so I can start driving for Lyft soon. Looking forward to your prompt assistance. Best regards, Heather K.

I noticed that the price I was charged for a ride taken at 6:21 am on 6:30am was double what the promo code had initially stated. My boyfriend and I booked the ride to work, and the listed price with the promo code was supposed to be $13 and some change. However, when I checked the app later, the charges were much higher. Despite this discrepancy, I had to proceed with the payment as I needed another ride urgently. I have already contacted Lyft once, but unfortunately, their response was not helpful as they asked me to provide feedback for the wrong ride. I am feeling extremely frustrated since there is no customer support number provided by Lyft, and the help information on their website/app didn't assist me at all. I just hope to be refunded the excess amount I was charged compared to what was initially agreed upon.

I requested a Lyft XL ride, which are less common and require more lead time. A driver accepted the ride but was delayed as he was dropping off another passenger. The estimated arrival time at our location kept increasing, eventually surpassing 30 minutes. Despite informing the driver that my phone battery was low, there was no further communication or resolution. Ultimately, we had to cancel the ride and request a new one from a different phone. Surprisingly, we were not charged for the cancellation. Should the driver have communicated the delay or inquired about the revised ETA? How are such situations typically managed?

Hello, my name is RJ. I would like to offer my services to Lyft management. I have experience in the taxi industry and as an Uber driver in Edmonton. I believe I can share valuable insights to help improve Lyft's services beyond just Edmonton. Despite my name potentially being a barrier, I am eager to demonstrate how an Uber driver can become a Lyft ambassador, making a significant impact. I recently achieved a 4.2 GPA with As in English and Maths to showcase my capabilities. Given the opportunity, I can contribute to Lyft's management team and help elevate the company's standing in all cities.

On Saturday, June 23, [redacted], around 4:50 PM, I requested a Lyft ride after leaving the DCPA center. My friend and I were at the corner of Curtis and 14th Street when the driver marked the ride as arrived, although we couldn't locate the car. After contacting the driver, he mentioned being elsewhere and agreed to come to our location. However, the driver never showed up, and we eventually took a taxi. Subsequently, I noticed a charge of $20.05 on my American Express card ending in [redacted] under the name Beatrice E. This is the second time I have encountered issues with Lyft, the first being a cancellation fee that was resolved. I did not receive any ride information or notification, and I believe I shouldn't be charged for a ride that didn't happen. I appreciate your prompt attention to this matter.

I had a disturbing experience with a male Lyft driver on my way to Olive Garden. The driver made inappropriate remarks and uncomfortable eye contact, even going so far as to lock the doors to "ensure my comfort," which only added to my unease, especially since my young daughter was with me. This behavior is completely unacceptable. I would like a refund for the ride in question. I have refrained from using Lyft since this incident. I am no longer interested in using Lyft's services and would appreciate speaking with someone about this matter as soon as possible. My email address is [redacted], and my name is Heather Davis, the same name on the debit card used for payment. Thank you for your attention to this issue.