Lyft Customer Service Issues

The second driver failed to show up despite several attempts to locate him. Despite giving clear instructions on my location, he kept going to different places. After trying to contact him without success, he eventually canceled the ride, causing me to be late. My first ride with Lyft was also problematic. The driver, Daniel, was located in the wrong complex, and despite three phone calls, his phone went straight to voicemail. Unfortunately, I had to cancel that ride as well.

Today, my Lyft driver left me stranded at a grocery store after dropping me off for my order. Upon returning, I discovered he had driven off with my phone unintentionally. I had to arrange for a cab to get home. The cab driver managed to contact the Lyft driver, who explained he left because he felt I was taking too long at the store. He reassured me that he would return my phone to my residence complex office. However, it has been nearly 2 hours with no sign of my phone. This situation has left me extremely frustrated. I would appreciate clarification on Lyft's policy regarding waiting times for drivers in these circumstances to help me decide if I should continue using the service in the future.

This morning, I requested a ride from a specific address, expecting the driver to pick me up shortly at that location. Despite seeing the small car approaching, it wasn't in the spot indicated on the app. The driver claimed to be there but was about to leave. When I tried reaching out, his phone went to a Spanish voicemail, and my text was ignored. I urgently needed to get to my doctor's appointment, so I attempted to request another ride, but encountered the same issue. After finally getting in touch with the driver, he informed me I missed the ride and would be charged. This situation is extremely frustrating, and I am requesting a refund to be issued to my account.

I am disputing charges from last year to be picked up. Your dispatchers need training. Last year, you charged me for a ride on Slauson & Overhill. The driver never picked me up and passed me by. I have a handicap and had to call another agency to pick me up, for which I paid. Lately, I have been using Lyft through United Health Care. You sent me these texts, requiring scheduling two days before, on the 14th of February, and your male dispatchers mentioned that I could find another way home and possibly be reimbursed later. The medical facility closed at 6 PM, which was my scheduled pickup time. I started calling at 4 PM, but they kept saying they couldn't find a driver. How can Lyft serve individuals with handicaps and medical needs when they are not dependable? This situation reminded me of the past experience where you claimed I owed for a ride you never provided, leading me to pay another agency for transport.

As a new Lyft rider, I encountered two issues that left me feeling frustrated and ripped off. Today, February 26, [redacted], during only my 2nd ride with Lyft, I faced a situation where I needed a ride within a specific time frame. Despite attempting to schedule it 45 minutes beforehand, I found the app malfunctioned. I resorted to the immediate booking option, which showed a 15-20 minute wait time, manageable but suddenly changed to just 6 minutes. With insufficient time to prepare, I contacted the driver who advised me to cancel, resulting in an unfair $5 fee. This cancellation was triggered by Lyft's app providing inaccurate time estimates and failing to enable the ahead-of-time scheduling feature. This incident was not my fault and left me feeling dissatisfied. Reflecting on my initial Lyft experience a few weeks ago, I encountered another disappointment. As a new customer, I was given a promo code for 50% off my first 5 rides. However, the app did not prompt me to enter the code during booking, leading me to assume the driver would input it. Sadly, I was charged the full fare and later discovered the elusive Promo section hidden within the app menu, prohibiting me from using the promo code on subsequent rides. This deceptive app design made me feel cheated. Overall, after these two negative experiences with Lyft's app, I am disheartened and disillusioned.

The office assistance has been unhelpful, and it's very frustrating. The driver cancelled my ride, and now I'm left without transportation. I expect better service and would appreciate a resolution to this issue. Please improve your procedures and provide better training to prevent this from happening again in the future. Thank you.

I am proud of my Lyft driving record and want to address a recent incident. While a rider reported an issue with me, the situation arose from a misunderstanding. The rider may have seen my pants undone when I returned to the car, but this was due to a medical issue that requires me to use a urinal while driving. The urinal was under my seat, and my belt was simply undone. Despite the medical necessity, I am always in control while driving. I would appreciate being reactivated as a driver soon, ideally by tomorrow. Thank you, and have a good evening. Sincerely, Paul Lewis

Dear Customer Service, I wish to share some important feedback with your company. Yesterday, I left The Village at Vanderbilt Apartments in Nashville, TN to catch a flight from BNA Airport. The Lyft driver accidentally locked his keys in the trunk, and as the lever was broken, we couldn't access it. This caused a significant delay as my important belongings, including my passport and wallet, were inside. The driver's lack of preparedness and attitude towards the situation was disappointing and caused me immense stress as I was on the verge of missing my flight. I believe it is crucial for your company to focus on user experience and safety in such situations to prevent similar incidents in the future. Despite the challenges, I want to highlight the need for better driver training and customer service support. I am kindly requesting a full refund for the ride in question or credit towards my future rides with Lyft. Thank you for your attention to this matter. Sincerely, Roxanne N. R., Ph.D.

I have been trying to contact Lyft since Sunday, March 1, [redacted], with multiple emails, but have not received any response regarding the fraudulent transaction on my card. The card belongs to Rhonda Latisha Green, ending in [redacted], exp. 12/24. I don't have a Lyft account and never authorized anyone to use my card for a ride. I need this issue resolved, my money refunded, and the person's information who used my card to take further action.

The driver made us wait an extra 10 minutes outside in the cold. I tried calling him 3 times as he repeatedly took the wrong turns FOUR TIMES. Each time he let it go to voicemail after one ring. He then falsely claimed to be outside on the app, causing it to show him departing even though he was still three blocks away. He kept making wrong turns until the pickup time expired, allowing him to cancel without consequence. I have screenshots to prove his misleading status updates and the ignored calls. This behavior is unacceptable. The driver is unfit for Lyft, and Lyft needs to improve their customer service.

I recently downloaded your app to arrange a ride for my daughter from the movies. After entering my debit card details and address, her friend's mom arrived before I booked a ride. I promptly logged out, uninstalled the app, thinking I never authorized any rides. To my surprise, I found multiple unauthorized transactions on my debit card. I contacted my bank and requested a transaction history, revealing these unauthorized charges. I am very concerned about this and would appreciate a prompt response from your team. You can reach me at [redacted]. Thank you. - Ida

I require urgent assistance. On March 6th, your driver Athena erroneously charged my card and neglected to call [redacted] for a passenger experiencing a severe medical reaction, possibly due to overdosing. Please contact me regarding this pressing issue. Lyft responded promptly, but I couldn't reply in time on Friday. The driver canceled a scheduled ride for a passenger on my card and dropped them off prematurely, despite the passenger's urgent need for medical help. This jeopardized the passenger's safety as they were in distress due to combining alcohol and drugs. The driver's inadequate response and abrupt behavior have left me deeply concerned. It is imperative to address this matter promptly before I involve law enforcement. The passenger, Luis, was abandoned without appropriate assistance, putting his life at risk. Kindly reach out to me urgently to resolve this serious incident involving driver Athena and passenger Luis.

My name is Jada Clarke, and I left my phone in a Lyft cab this morning. I contacted Lyft to report it and requested the driver's number, but I was told I have to wait 24 hours before they can reach out to the driver. This seems unreasonable to me. My phone, an iPhone 11, is crucial to me as a full-time college student. If I don't hear back today, I will escalate this issue by contacting News 12.

I left my phone in a Lyft car. I contacted them within an hour of realizing it was missing. However, I haven't received any response aside from an automated email and a survey. Lyft doesn't have a public phone number for direct assistance. The Lyft direct chat requires access to the app on your phone, which is locked inside the lost device. I'm looking for a way to reach a live person, a valid email address, or a phone number for Lyft or the driver involved. The email link for reporting a lost item did not work. The details of the trip are Lyft Receipt #[redacted][redacted]72, from San Clemente Pier to [redacted] Ola Vista in San Clemente. I urgently need help resolving this issue as I only have one more day in the area, and I would really appreciate efforts to return my phone.

On February 28th, my aunt accidentally left her phone in a Lyft ride. The pick-up location was [redacted] Turtle Creek Palatine, and the destination was [redacted] E Algonquin Rd Schaumburg. Once we realized the phone was missing, I contacted customer care. They informed me that the driver returned the phone to the Chicago office. We opted to have it shipped to us. Unfortunately, we haven't received any updates from Lyft regarding the phone's recovery. I would appreciate a prompt response from the team. Thank you. Rider's name: Atinuke.

I have applied to Lyft twice in the past 7 years. Initially, I was unaware of the requirement for a clean driving record which resulted in my denial. The second time, although my record improved, Lyft denied me again while Uber accepted my application. Due to legal issues regarding background checks, Uber allowed me and other drivers, including myself after an accident, to drive without updated checks. Nevertheless, I was eventually removed from the platform for a year and a half. Currently, my record is clear of any incidents and I have been reinstated to drive for Uber. However, when I reapply to Lyft, they seem to be using outdated information from 3 years ago. Despite multiple attempts, I have not received any emails for further instructions. I need assistance from a Lyft representative to update my DMV record with Checkr to demonstrate my clean driving history accurately.

I had requested a ride for 8:05, expecting it to arrive between 8:40 and 8:50. Despite actively checking my phone for work-related updates, I did not receive any messages or notifications about my ride's arrival. At 8:45, I opened the Lyft app to investigate and instantly received a message from the driver inquiring about my location. Responding promptly, I headed outside, but as soon as I stepped out, I saw a notification that the driver had canceled the ride. Witnessing her departure, I had to rebook another ride and ended up tardy for work. I have disputed the charges for the initial ride, as this experience with notifications was a first-time issue for me.

I started the sign-up process to become a driver a while back but couldn't continue due to schedule conflicts. Now I'm ready to proceed, but I believe my previous sign-up attempt may still be pending. I don't want to miss out on any bonuses, so I'm asking for it to be canceled. Please ensure that my old application is completely deleted so I can sign up anew and be eligible for any incentives. If there's any confusion, kindly escalate this to a manager. Thank you for your assistance. Name: B. Thornhill Phone: [redacted] Email: [redacted] Address: 36 Crestview Ln., Rochester, NH [redacted] Please cancel any incomplete driver sign-up linked to my previous attempt.

I urgently need to clear up a suspension issue concerning my Lyft account. These baseless accusations and subsequent suspension have created an unnecessary financial strain. My financial situation has been impacted by COVID-19, affecting my job search, and Lyft has been a source of additional income for me. Missing out on the busiest day of the week exacerbates my situation. While I recognize that allegations of driving under the influence are serious, I feel like I am being presumed guilty without evidence. I am confident that these claims are false. Other passengers can attest to my professionalism as a driver, and I have never endangered anyone by driving impaired. I am keen to know the expected duration of this process. If the matter cannot be resolved by the end of Sunday, I will reluctantly switch to driving for Uber. I have preferred Lyft for its progressive values and ride volume. However, I cannot risk falling behind on payments due to this investigation. For further communication, please contact me at [redacted]. Thank you.

I scheduled a ride for a doctor's appointment on March 6th at 2pm, but encountered multiple issues with Lyft. Despite receiving conflicting pick-up times, the driver never arrived, falsely claiming they had. Despite contacting Lyft, no other driver was available in the area. My insurance required a 72-hour notice for alternate transportation, which was unfeasible given the short notice. After unsuccessful attempts with Lyft and Aetna, I had to resort to calling [redacted] for an ambulance to reach my appointment at 4:30pm. Subsequently, I faced further challenges trying to get to CVS for my prescription, as no drivers were available. Eventually, I had to rely on public transportation. Overall, out of four trips, I only managed to complete one due to the unreliability of Lyft's service.