Lyft Customer Service Issues

I drove for 2.21 hours in extreme ice and snow blizzard conditions, assisting stranded Lyft customers. I received only $3, $5, and $6 for drives across town. This situation is unacceptable. I am considering switching to Uber due to the lack of fair compensation for my efforts in challenging conditions. It is disheartening to receive minimal payment, especially when facing such challenging weather conditions. Today's earnings of $37 were a result of not being adequately compensated for canceling a low-paying shared ride. Additionally, the inability to contact Lyft directly adds to the frustration. Where can I find assistance through the help center?

I scheduled a ride today for 10:45 from [redacted] Broadway St apt C-[redacted]. Upon waiting in front of the office, I observed a blue small SUV driven by a woman. She drove to the back of the apartment complex, parked by the dumpster, and then proceeded to move around different sections without approaching me. Despite standing clearly in her view, she did not come towards me. I saw her wear glasses and note that she is short. I believe her actions were disappointing as I did not have the ability to verbally communicate with her due to my disability. I am dissatisfied with this situation as she could have easily reached out to me or sought assistance from the maintenance staff present.

On Wednesday, January 29th, I contacted Lyft to pick me up in Crofton, MD, and take me to Washington Reagan Airport for a 7 a.m. flight. Unfortunately, the Lyft driver assigned to me, Gerald, did not show up even after waiting for more than 20 minutes. As a result, my daughter had to call Uber to get me to the airport. Missing my flight had significant consequences as my reservation was canceled, and I had to wait until Friday to fly with Frontier Airlines, who only fly to Seattle every other day. The unreliable service of the Lyft driver, Gerald, has caused me both time and money, especially since I only chose Lyft as I was unable to use the Uber app on my phone that day. While Gerald was pleasant, this incident has left me very disappointed with Lyft's service. Please address this matter with Lyft. Roberta L. [redacted] Please pass this on to Lyft.

I have been attempting to start driving for Lyft again, but I keep getting an error message regarding my driver's license. The notification instructs me to check my email for more information, but either there is no explanation provided or the email doesn't arrive. I contacted PENDOT, and they confirmed that there are no issues with my license. I am unsure what the problem is and how to resolve it. Unfortunately, I am unable to call through the app as it prevents me from progressing to that stage. I have requested a contact number or for someone to reach out to me to assist in fixing this matter. Thank you.

After taking a three-mile ride with Lyft, everything seemed fine until I woke up at my destination to discover $20.00 missing from my account. I only requested one ride, but mistakenly had three sent, leading to delays and a cancellation fee. Despite being assured I would receive an email once the stolen funds were refunded, I only received a receipt. The last four digits of the card used for the transaction were [redacted]. The transaction ID is 6x79876xg445380a. I am eager to have the stolen money promptly refunded back into my account.

Please contact me at [redacted]. My phone linked to my account is [redacted], and my email is [redacted] Unfortunately, I can't access either without my phone currently in the driver's car. Kindly reach out via email at [redacted] as the driver isn't answering calls on my phone. Accessing my account or ordering a car is impossible without my phone. Your assistance is greatly appreciated.

On February 3, [redacted], I utilized Lyft to go to Walmart. Unfortunately, the driver seemed lost and ended up charging us twice. Initially, we were told the fare would be 13.84, but we were charged an additional 19.83 on top of that during the ride. Despite requesting a refund, it never came through. The driver, named Favour, got us lost, stopped for gas, and ended up at Walmart after multiple detours. We are simply seeking the refund we were promised and hope to avoid riding with this driver again in the future.

I arranged a ride for tonight (2/6) at 10:00 pm, and two drivers called me saying they arrived 30-35 minutes early. I explained I was at a wedding after traveling from Ohio to Florida but was asked to cancel a ride I never booked. I'm currently in a Lyft I scheduled. I am requesting a refund of the cancellation fee and reimbursement for the inconvenience. I shouldn't be spending my vacation dealing with this. Thank you for your understanding. - M.D. Email: [redacted] Phone: [redacted]-[redacted]

Hello, in April my license was suspended because of an FTA, preventing me from driving. I sold my phone as I no longer needed it, but now I can't access my account since I forgot my login details. Despite receiving a code via text for verification with a new number, it's not working. I urgently need to download my tax forms so is there a way to email them to me instead? Thank you!

I'd like to report a driver named Domingo, who drives a Honda CR-V with the license plate HLU3561. Today, at 10:16 am, I ordered a Lyft from Shoprite in Bayshore, NY, to 10 Garfield St, Bayshore, New York. We waited outside for the driver, but the app incorrectly showed that he had arrived and picked us up when he hadn't actually done so. The app then indicated the driver drove to our house, waited for about 5 minutes, and ended the ride without us being in the car. I am requesting a refund for this ride, as we never actually got into the Lyft. We also have photo evidence of us waiting at the supermarket after the app stated he had picked us up.

While at Port of Miami, Terminal C, I reserved a Lyft for a curb side pickup. Initially, Alexander was set to arrive in 10 minutes, which changed to Jonathan in 11 minutes. Despite waiting as directed, Jonathan never arrived, and I was charged $5 for a no-show. Lieutenant Lorenzo intervened, deeming this situation unacceptable. I promptly rebooked, and Martha arrived promptly in 9 minutes, at the same location. Ultimately, I was charged nearly $20 more than the original quote due to these circumstances. I appreciate any assistance in resolving this issue. Best regards, Norman Scherr

I attempted to schedule a Lyft ride for early tomorrow morning to the hospital. Despite some challenges with updating my credit card information, I managed to select PayPal as an alternative payment method in frustration. However, there was no confirmation of the transaction going through. To my surprise, I received a text that a car was en route, which was not intended until Monday. I promptly tried to cancel the ride, only to discover a $7.58 charge through PayPal for a ride I did not want for today. This experience has left me feeling frustrated and questioning the processes between PayPal and Lyft. I am seeking a refund for the mistaken charge and am very disappointed with the lack of confirmation for my booking.

Regarding Our Trip with Robert on 2/5 We were picked up by Robert at One Deaconess Road in Boston, heading towards our home at 40 Westwind Road in Dorchester. Despite our request to turn left on Brookline Avenue towards Melnea Cass Boulevard, Robert insisted on following GPS directions, resulting in a longer and circuitous route that took nearly 40 minutes instead of the usual 15-20. Unfortunately, Robert's dismissive attitude towards our directions and rudeness towards my husband made the journey uncomfortable and concerning for our safety. This experience was atypical of our Lyft rides in the past.

Yesterday, on February 10th, I accidentally left my phone in a Lyft car. The pickup was at Market Basket in Hudson at Highland Commons between 4 and 5pm, and I was dropped off at my home at North Brook Village, [redacted] Pleasant St., Berlin, MA, apartment [redacted]. The driver was a woman from Brazil who lives in Northboro, MA, and she drove a blue Toyota. Her proximity to me gives me hope of getting my phone back today, as I have an upcoming doctor's appointment scheduled for Wednesday that I need my phone for. My name is Sabra Perkins.

I left my phone in a Lyft car on February 10th. I was picked up at Market Basket in Hudson at Highland Commons between 4 and 5pm and dropped off at home at North Brook Village, [redacted] Pleasant St., Apartment [redacted], Berlin, MA. The driver was a woman from Brazil who lives in Northboro, MA, and drove a blue Toyota. My name is Sabra Perkins. I really need my phone back today as I have a doctor's appointment on Wednesday and can't schedule it without my phone. Unfortunately, I don't have access to my phone or Facebook to reach out for help.

I need the money refunded to my account. It will help me move on from this situation. The quicker it's resolved, the sooner I can relax and get back to living my life without constantly dwelling on this issue. Your prompt refund today would be deeply appreciated. Thank you.incerely, Ms. L. Crawford

I requested a Lyft ride, and even though it showed the driver was only 2 minutes away, they never arrived after waiting for over 30 minutes. Despite my efforts to reach them via call and text, the driver did not respond. Frustrated, I had to cancel and book another ride. I have been a loyal customer but this experience is unacceptable. The driver's number is [redacted]. I hope I won't be charged a cancellation fee. This is the second time in a row I have faced such issues, and I am contemplating switching to Uber.

I booked a Lyft to get to work, and a driver accepted the ride but was far away. When I checked later, the driver asked to be 5 minutes late. I replied saying her lateness would make me late. When I looked at the map, the driver hadn't moved. I asked her to cancel so I could get another driver. She did without a reply. Eventually, I got a different driver but was still late for work, which cost me money. Unfortunately, the app doesn't allow reporting bad service when the driver doesn't show up. This situation caused problems with my boss due to my tardiness, which reflects poorly on me. -Kathy

I encountered a frustrating issue while trying to pick someone up. The car and route I was using disappeared when I was just 2 minutes away from their house, forcing me to cancel the ride. This has occurred before, despite me deleting and reloading the app twice. A support number would be greatly beneficial in situations like these. I ended up switching to the Uber app for the day as they offer immediate phone support, which has been extremely helpful in the past. It's much more efficient than waiting for email responses while on the road. I believe having a similar support system would greatly improve the experience with this service.

I'm wondering why it's acceptable for you to apply a cancellation charge when it's more common for your drivers to cancel. It's frustrating when you request a ride, get informed that a driver is arriving in 7 minutes, just to then receive another message 6 minutes later about a closer driver coming in 1 minute. You then wait for the new driver, only to have them cancel, prompting the need for a new ride to be requested. This experience raises the question of whether your drivers value customers' time. Additionally, if I were to cancel, I would be charged a fee. Fortunately, there are still kind drivers out there.