Lyft Customer Service Issues

I applied to be a Lyft driver yesterday. After setting up my profile, I received a message about an issue with my background check. I'm a seasoned Uber driver with a high rating and a clean record, with only a misdemeanor from Feb. [redacted], nearly a decade ago. I have successfully passed background checks for Uber and GrubHub, where I currently work. I am eager to start driving for Lyft and have completed all required training. Is there a contact number I can reach out to for further assistance? Thank you.

I encountered a situation where a passenger claimed the seatbelt in my Toyota RAV4 was not working, but all seatbelts are functioning properly. I have sent photos to Lyft demonstrating the seatbelts both engaged and disengaged. The passenger, unfortunately, was intoxicated and may have struggled to use the seatbelt correctly. I would appreciate it if Lyft could reactivate my vehicle accordingly. Thank you for your attention to this matter. Sincerely, Felix Jerry Droz.

A Lyft driver dropped off a student at our kindergarten academy and refused to follow the drop-off rules. The driver did not wait in line, disrupted traffic flow, and even acted aggressively towards our traffic guard, pushing them. The driver then proceeded to block the entrance for buses. We had to involve the police, who detained the driver for 20 minutes. The Lyft driver's license plate number is 595RLD, driving a black 4-door GMC Terrain. The incident occurred on Thursday morning at 8:50 at [redacted] Southview Dr., Indianapolis, IN [redacted]. Due to this behavior, the driver is now prohibited from entering our premises.

I used a LYFT service from Denver International Airport on Saturday, December 29, [redacted], around midnight. The app glitched, but the driver, Pedro, kindly drove me home anyway. The charge hasn't shown up on my credit card yet, and I want to ensure Pedro is compensated. The ride was a shared one to [redacted] N. Williams St. I am Anne Hoover. Interestingly, my name was apparently changed to Daphne in his system when the ride was canceled. How can I assist in ensuring he receives payment?

On January 3, [redacted], our Lyft driver refused to let us in his car citing too much luggage around midnight. Without stepping out, he rudely yelled through the window and drove off, leaving us stunned. Thankfully, we quickly ordered another Lyft, and the second driver arrived promptly with a smaller car that comfortably fit our belongings. The unpleasant driver operated a Gold Kia minivan with license plate starting with KND. His behavior was unacceptable and shocking to us and others at the airport pickup. I sincerely hope Lyft addresses this matter promptly to maintain the quality of service provided by its drivers.

I provided my bank card number to someone in need of a ride on Brent Farmington's Lyft app, but now I can't seem to remove my card information from the app. Despite contacting Lyft, my card is still being accessed regularly without any charges being made. I reported this issue to the authorities, and the card user was warned not to misuse it again. However, the problem persists, and I am asking for a prompt resolution to this situation. I am concerned about the unauthorized access to my account and demand that Lyft addresses this immediately. I am willing to take legal action if necessary. Kindly contact me at [redacted]. Thank you.

On the evening of Friday, January 10, I requested a Lyft ride for 5:15 am on Saturday, January 11, but did not receive a confirmation. After a second attempt, I arranged another ride. Despite this, a Lyft driver showed up on Saturday morning, so I cancelled the other ride and took the Lyft to the airport. The next day, I received another message from a Lyft driver for the same trip and was charged a no-show fee which I did not intentionally make. I am seeking a refund for this charge. Thank you, RJ Ulman.

On January 11th, I needed a ride home using Lyft with two destinations. Initially, I requested a standard car, but the app sent a Lux Black vehicle, resulting in a $6 cancellation fee. After trying twice more and incurring additional fees due to distant drivers, I eventually accepted the Lux Black ride due to an emergency with my sick girlfriend. However, I was charged $[redacted].13 instead of the expected standard rate. This situation is unfair, as I am a regular Lyft customer. I am disappointed by this experience and am requesting a refund of the excess charge. Please address this complaint promptly. Thank you. - Hasan Hazar T.

On January 11th, I requested a ride home using the Lift app with two stops. Initially, the app assigned me a Lux Black car, which I promptly canceled as I only needed a standard, affordable ride. However, I was charged a $6 cancellation fee. On my second attempt, the driver was too far away, leading to another $6 cancellation fee. Feeling frustrated, I tried for the third time and was once again assigned a Lux Black car, and due to urgent circumstances, I had to accept the ride despite expecting a regular car and fare. To my surprise, I was charged $[redacted].13, which I believe is unfair given my past experiences with similar situations on busy days. As a loyal customer, I am disappointed with this unexpected charge and request a refund of the overcharged amount.

I had a problem with a Lyft ride I ordered. The driver's phone died, causing me to be ** minutes late for work. I got written up and taken off the schedule for * days, costing me a lot of money. I reported the issue but was told nothing could be done. The $* credit they offered is not enough compensation for what I lost. I need to be reimbursed for the ride cost due to the financial impact and nearly losing my job. Thank you for your assistance in this matter.

Our church aims to provide rides to a member, Jim, at the group home where he resides. We have established arrangements for the organization to cover the costs using the Lyft App. Jim's pick-up location is the Brownstone at [redacted] 4th Avenue, Richmond VA [redacted], and he needs transportation to [redacted] Kensington Ave, Richmond. The caretakers at the Brownstone can be reached at [redacted] to assist the driver. For the pick-up, on Sunday mornings, if you set the Brownstone address as your "home" on the app and the church address as the destination, the driver should be directed to the correct location. Your payment will be facilitated by the Church. I am Beth Morrison and can be contacted at [redacted] or [redacted] for further coordination. Your assistance in clarifying this process is appreciated.

Clawson Honda in Fresno, CA provides Lyft service for customers needing transportation while their car is in the shop. On January 16, [redacted], at 10:34 a.m., I was waiting for my Lyft driver when I received a text notifying me that my driver, Brenda, arrived in a Gray Mercedes Benz C-Class with license plate 6XHZ208. When I approached the car, Brenda seemed unfriendly and questioned why I asked if it was okay to enter. She mentioned being from Los Angeles without context, then I decided not to ride with her due to her demeanor. I reported the incident to the Honda service advisor, who arranged for another driver to take me to work.

Please deactivate my Lift account associated with [redacted] My credit card has been used without authorization on this account due to the email being compromised. It is crucial to deactivate this email from the Lift app immediately. Additionally, I request the history of my last four months of Lift rides. The account is under Patricia Namyalo from [redacted] 15th St N Apt [redacted] Arlington VA [redacted] and possibly [redacted] 36th St Arlington VA [redacted], with credit cards under the same name. I am currently using the email [redacted], which is also compromised. Please remove this email from the Lift account as well. I suspect the hacker of my emails is using them for fraudulent activities. My regular morning ride is from the above addresses to [redacted] New Jersey Avenue NW. Patricia N.

I had a challenging experience while driving passengers for a rideshare service. After picking up two passengers who were deaf, I learned they needed to go to a location 45 minutes away through a message from a new passenger. Unfortunately, one of the passengers vomited in my car, prompting me to pull over. Due to a prior commitment of picking up my daughter, I had to end the ride prematurely. Despite their claim of having no money for another ride, I ended up giving them $30. I believe I should not be responsible for covering their transportation costs and would like to be reimbursed for the $30 I provided to help them secure another ride.

I am currently stuck at my friend's house near I-40 and Anderson Road. I have a car breakdown and am unable to fix it myself. Fortunately, I have an Uber gift certificate from my birthday on January 15th, which I hope can be used to pay for the ride. I need transportation to [redacted] Northeast 8th Street. I have been a loyal customer for a year and have utilized your services frequently. Unfortunately, my usual car is out of commission tonight, and I am left stranded in the cold. I have $20 in my newly opened PayPal account, but it is on hold. The Uber gift certificate is my only means of payment currently. I am desperate for assistance as I do not have any cash on me. Thank you.

Hello, I recently received a bill for my Lyft ride for $44. I was originally quoted $22 from the airport to Lubbock Heart Hospital. Unfortunately, the driver took me to the wrong location on 82nd street where there was no hospital. After some back and forth, we finally arrived at the correct address near Texas Tech parkway. The driver mentioned that his GPS was not working properly, which led to the confusion. I believe the extra $20 charge due to Lyft's navigation error is unfair, especially since I was unfamiliar with the area and my own GPS was also not functioning. Thank you, Jon L.

I recently got approved to drive with Lyft after visiting their location for assistance. I completed all the required steps, watched the training videos, and even had my app set up and ready to go. However, after being away for a few days without driving, I received an email stating that there was a sudden issue with my account due to a ticket I am currently making monthly payments on. Despite having addressed the ticket and being assured by the DMV that it shouldn't impact my driving eligibility, my account is still on hold. I've encountered multiple issues since attempting to start driving, and I would appreciate it if this could be resolved promptly.

The initial driver canceled, so I arranged alternative transportation. Despite informing the second driver that the ride was no longer needed, they still proceeded to the pickup location and refused to cancel. I am seeking to dispute the charge for this unused trip. I attempted to contact the driver via message and phone call to clarify, but unfortunately, they did not cancel the ride. The driver waited at the pickup spot for 5 minutes, and upon my second call explaining that I was not there, they disconnected the call. I would be grateful for assistance in addressing this matter. Thank you for your attention to this issue.

On February 1st, I called Lyft for a ride, but the first driver, Edwin, couldn't find me and charged me a $5 fee. Then, another driver named Edwin also had trouble finding me. So, I called an Uber, and the driver located me easily within 3 minutes. Right after, I received a message thanking me for riding with Edwin, and I was charged $18.26. When I checked my bank account, I noticed an additional $18.39 charge that I'm unsure about. I reached out yesterday, and a helpful person refunded the $18.26 and apologized for the inconvenience, but the $18.39 charge is still pending in my account.

I had a disappointing experience with my second Lyft driver on Sunday, February 2, [redacted]. When he arrived at a neighbor's house instead of mine, I tried to signal him, but he drove off without noticing me. Despite calling him multiple times, he never answered. Thankfully, I was able to get a different driver for my third call, and she was excellent. To my surprise, I later discovered that the driver from my second call charged me $26.00 for leaving me. I am disputing this charge as I did try to get his attention before he left. While I generally find your drivers to be professional, this incident was not satisfactory. I am requesting a full refund of the $26.00. Additionally, I am disappointed that your Customer Service does not offer live support to resolve issues promptly.