Lyft Customer Service Issues

I have a potential business idea that involves JB Hunt and LYFT. Is there an email where I can share and discuss it? My job revolves around tracking JBVan trailers, and sometimes unauthorized use of these trailers occurs. Sending drivers or tow trucks to investigate is costly. My idea is to send a LYFT driver to the location to take photos discreetly without interaction. I believe comparing costs with current methods could benefit both companies. Looking for advice on this, thank you.

I recently had an issue with a Lyft ride where I changed my destination before the driver arrived, but he didn't receive the updated address. The driver hesitated to take me to the new location and suggested calling Lyft for assistance, but I couldn't find a customer service number. I'm concerned about ensuring the driver receives proper payment. I've tried reaching out multiple times without a response. In situations where urgency is critical, having a direct phone number could be crucial for safety reasons. I urge Lyft to consider providing a contact number for customers to use in emergencies or urgent situations like this one.

The driver arrived to pick up my 75-year-old mother, but claimed he couldn't start the ride due to poor cell reception. I explained that I frequently use Lyft at this location with no issues and that my mother knew the way home, but he was uncooperative and argumentative. I wanted to rate him zero stars, but couldn't as he never initiated the ride. Fortunately, Lyft sent another driver promptly, and everything went smoothly.

I'm having trouble accessing my account. I could watch videos and set a schedule, but now it's saying my account is deactivated. It mentioned something about a record from three to four years ago being dismissed. I can provide paperwork to confirm this. It's frustrating as it should be resolved, and they mentioned reviewing it. I need someone to reach out to me to clarify when I can start using my account again.

I encountered a very unpleasant experience with a Lyft driver named Junior. Upon entering the car, I politely inquired about adding a stop to my journey. Junior, however, became agitated with the app and proceeded to disclose his frustrations about his earnings from the trip, stating it wasn't profitable for him to accommodate my request. I tried to explain that his income details were unnecessary for me to know, but he abruptly instructed me to stop talking. Feeling uncomfortable, I requested to get off at the next traffic light, and he complied. Despite paying $10 for the ride, I ended up walking over a mile to reach home. I am requesting a refund due to the lack of service provided and the driver's unprofessional behavior. Thank you.

I received a deactivation notice from Lyft due to an unsafe driving report a few months back. Recently, Lyft deactivated my account without warning, along with several other drivers on the same day. This is the first time I have faced deactivation, and I believe it was unfair of Lyft to not issue any prior warnings before taking this action. According to regulations, Lyft is required to provide a warning before deactivating drivers to allow for improvement, something I was not granted. I am seeking advice on how to proceed and potentially get reactivated.

I accidentally left my phone in the backseat of the car. I have been trying to message the driver through your app with no response. It has been 20 minutes, and the driver has not returned my phone or called the alternative number I provided. I contacted support as soon as I could after my trip. Dimitry was our driver from the airport (SeaTac), and shortly after being dropped off, I tried calling the customer service number, but it led to automated messages. I have sent several messages through the app and still haven't received a reply.

Yesterday, we took a Lyft ride from Medfield, MA to Brookline. Initially, the estimated cost was around $33. However, upon receiving a notification offering to save 4 minutes on the wait by upgrading for an additional $5, I decided to upgrade. To my surprise, the fare amount totaled over $70. Had I known it would exceed $70, I would not have chosen to upgrade. We frequently use Lyft during our travels and typically favor it over Uber, but if this kind of overcharging continues, we may need to consider switching services.

Hello everyone, I need assistance with getting online. I recently purchased a new car, and I am waiting for the dealer to send me the registration. They mentioned it could take up to a month to receive it. I have already acquired insurance and other necessary documents for the vehicle. Since waiting for the registration for over a month seems like a long time, I would like to start working online to make some money while I wait. Your understanding and help are greatly appreciated. Thank you.

I need help with a payment issue for a ride service. My girlfriend is paying for a ride with her card from a different location than mine. However, instead of processing her payment, I am receiving notifications about her requesting money from me. I need this problem resolved promptly. Can you please enable her card as a payment method so that I can book a ride? If this is not resolved within the next five minutes, I will report this to the Better Business Bureau and urge my friends who also use this service to do the same. Your attention to this matter is appreciated. Thank you.

On December 26, [redacted], I paid for a ride. The next day, on December 27, I paid for another ride. When I checked my charges, I noticed that I was charged again for the ride I had already paid for on December 26, [redacted]. This has never happened to me before in all the times I have used your service. I am very frustrated because I feel like my money was taken without reason. I need a refund for the duplicate charge as soon as possible. Your service has always been convenient for me, but the difficulty in getting in touch for a refund is disappointing. I take this matter seriously and would appreciate a prompt response to resolve this issue. Thank you.

I woke up this morning and found two unexpected Lyft charges on my bank statement, totaling $40.38. I did not request these rides and am confused as to why they are on my account. Additionally, there is a $5 cancellation fee for a ride I did not even book. I am very upset about these charges and request a prompt resolution and a full refund.

I noticed two Lyft charges on my bank statement this morning, and I didn't request any rides. I'm unsure why they are on my account and would like a full refund. I hope this can be resolved promptly. There's a $40.38 charge that's significant, and I'm quite upset. Also, there's a $5 cancellation fee for a ride I didn't book, which is confusing to me. I'd appreciate a swift resolution to this matter.

I recently booked a ride, but the driver seemed to have trouble finding my location. They drove around and even went in the opposite direction. I tried to communicate with them through text, but I was ignored, even though I saw that they had stopped for a minute. I ended up waiting for 20 minutes while they were only 4 minutes away, driving anywhere except towards me. The driver wouldn't cancel, which made me think they wanted me to cancel to charge a late fee.

I discovered three unauthorized charges from Lyft on 12/26 for a "coupon order," each for $50. Despite residing where Lyft is unavailable and having a personal vehicle, I never used your services or purchased any coupons or rides. I urgently request a refund for these wrongful charges. You can contact me, Isaiah G., at [redacted] to address this matter promptly and ensure the return of the funds deducted.

Lyft deactivated my account, and I believe it was unjust. The first passenger I picked up didn't realize it was a ride-share and needed an immediate ride, so I accommodated her request. I was surprised to find my account deactivated for trying to assist the passenger. I hope Lyft reconsiders the situation and reinstates my account. Thank you.

I had a disappointing experience with a Lyft driver at the Charlotte airport. The driver did not unlock the door for me to get into the car. After that, he drove away, and another Lyft driver was assigned to me. I confirmed the license plate of the original driver's car, a white Mazda with a license plate starting with HAA. Despite providing my name and address through the window, the driver then manipulated his phone and left without explanation. I'm concerned by this incident and wondering if Lyft has drivers who discriminate against certain passengers.

My name is Xavier King. I was denied by Lyft due to a background check issue. I want to clarify that although I have a misdemeanor assault charge from [redacted], it was due to a situation where someone pulled a gun on me. The judge suspended the charge, and I was placed on probation for one year. I have no felonies on my record and only some traffic tickets besides this incident. I am fighting for this job opportunity as I believe my reaction was justified in that situation. I need this job to provide for my child, so I hope for a reconsideration.

I was almost hit by a vehicle with a Lyft sticker while crossing the intersection of Elden Ave and Del Mar in Costa Mesa, California around 10:25-10:30 am on Tuesday, December 31st. The car, a possibly white Toyota minivan, was heading south on Elden, and I was walking south across Del Mar when it ignored the stop sign and maneuvered around me. There was a passenger in the rear right-hand seat. Please investigate and remove this unsafe driver from your system before any serious harm occurs to others. Thank you. Cliff Webb.

I arranged for a roundtrip Lyft ride, but the driver refused to drive me back and asked me to exit at my destination. He assured me I wouldn't be charged for the full trip, but unfortunately, I was. Instead of being charged twice, I was charged three times. I am seeking a refund for the ride I didn't complete.