Lyft Customer Service Issues

I had a difficult experience with a Lyft ride recently. The first driver refused to pick me up when they realized I was going from SF to Oakland. The second driver, who did pick me up, got upset once we were on the road and told me he wouldn't take me to Oakland due to being tired from driving all day. He then mentioned canceling the ride, which ended up increasing the rate. I had to find an alternative way to get to my destination after leaving work early for the Lyft ride. This has happened multiple times in the last two weeks, and it's frustrating that the drivers aren't upfront about their availability. The lack of transparency is causing issues, and I hope this can be addressed to improve the service for riders like me.

Two days ago, I booked a Lyft ride to the airport for 4am using the app. My ride was supposedly confirmed, but 15 minutes before the scheduled time, I noticed that the driver, "Abu," was delayed and would take another 23 minutes. I even messaged Abu about my 6am flight. However, at the supposed arrival time, Abu called to inform me of car trouble and asked me to cancel the ride. This caused me to nearly miss my flight and had to request a family member to rush me to the airport at 4:30am. I was left disappointed by the experience and don't plan on using Lyft again after this incident.

Hello, I took a Lyft to LAX earlier today. Unfortunately, my phone slipped under the seat of the [redacted] Hyundai I believe, and the driver's name is Walter. I've already reached out to Lyft personnel at LAX, who have tried to contact the driver. I've just arrived in New Orleans and I'm hoping to have my phone returned. I haven't been able to leave a tip or request a Lyft from the New Orleans airport and would appreciate it if I could get my phone back before my next flight in a few days. Thank you.

I would like to offer my apologies for missing my ride on Tuesday, December 12th. Even though I only needed to travel a short distance from my house, the local car service informed me that they were unable to provide a vehicle, so I decided to book a ride through Lyft instead. Regrettably, when a car arrived, I mistakenly assumed it was my designated ride without verifying. I now realize my error and will ensure to be more cautious in the future. I should have communicated with the local service to cancel the request since I had already arranged alternative transportation. Once again, I sincerely apologize for the confusion. - Betsy L.

I placed an order for a ride and experienced a significant wait. When the driver finally arrived, I politely requested for them to pull up to the ramp. However, the driver rolled down the window and questioned my request in a rude manner. I decided it wasn't worth pursuing and told him to stay where he was. Much to my shock, the driver accused me of disrespect and abruptly canceled the ride. As a person with a disability, I found this behavior completely unacceptable and disrespectful. The driver's name was John, and I remember the vehicle as a black Honda CRV with the last three numbers on the license plate being [redacted]. I strongly believe that this driver should be reported for his unprofessional conduct.

I waited at the confirmed pick-up spot, Windermere High School Auditorium, for my ride. Unfortunately, the driver went the wrong way and got lost. When I called to guide him, he became agitated, saying he didn't have time for directions. Despite this, I was still charged $5 for the ride's missed status when I was at the correct location. It would be beneficial to employ drivers who are proficient at following GPS directions.

I am upset about my recent Lyft experience with driver Carol. I requested a ride to the hospital to pick up my roommate from the ER. Despite clear communication about the destination, she refused to pick him up, claiming she can choose who to transport. This situation has now left me without a ride to the airport for my upcoming trip. I will no longer use Lyft and will inform my friends to do the same. I demand a resolution promptly. My contact number is [redacted]. If this issue is not addressed, I will seek legal advice and share my experience on various platforms.

During a shared Lyft ride, I had an unpleasant experience where the pickup location for the second rider was mistakenly in front of my building instead of across the street. Although I informed the driver about the confusion, they did not end my ride, resulting in my trip showing a journey to LAX and back, scheduled until 6:20, even though I was dropped off at 4:45. Additionally, the driver's car had a strong body odor, adding to my frustration. I am upset about this ride and considering using a different ride-sharing service in the future. I am anxious about the final charge and wish I could leave a negative review for this journey on Lyft.

Good evening, my name is Carlo Z. I opened a Lyft account months ago which got approved but I never used it. I tried to open the app again, everything was being approved except my driver's license, and then I received an email cancelling my account, even though I had the same previous details. I haven't had any legal issues. My question is why my request was not accepted. I haven't received any response.

I encountered an issue with Lyft due to my lack of understanding of their program. I mistakenly waited for a passenger for 5 minutes without realizing that I should have started the ride after the set time. When the passenger canceled, it led to the cancellation of my account. After browsing the Lyft Forum, I learned the correct procedure for handling such situations. I would like to request the deletion of my current account so I can reapply as a new driver, ensuring that I comply with Lyft's guidelines from the start.

Unfortunately, my driver Jamal didn't show up at SFO F6 as scheduled to pick me up. Despite calling his number twice and leaving messages, he was unreachable. After waiting for almost 30 minutes, I had to cancel the ride and rebooked the same pickup with Lyft. This time, driver Kassam came promptly, and I reached my destination. I believe the cancellation fee shouldn't apply since the initial driver failed to show up, causing me inconvenience.

The ride I booked this morning caused me to arrive late for work. Despite calling for a cab an hour in advance, the driver took a while to find me, adding up to 17 minutes of waiting time before they even got to my location. To make matters worse, another passenger was added to the route, pushing my expected arrival time to 7:59 am. However, due to traffic on local roads after picking up the additional passenger, I ended up being almost 10 minutes tardy, marking the latest I've ever been to work.

I left my phone in a Lyft yesterday around 2:30 PM on the 19th. We tried calling my phone at 4:30 PM, thinking it was at home, but the driver answered and said he would contact me on this number [redacted] in the morning. It's now almost 12:20 PM. Please return my phone to [redacted] Hawthorne Avenue, Derby, Connecticut. My email is [redacted] and my phone number is [redacted]. The pick-up was from [redacted] Hawthorne Ave, Derby, CT to 44 Webb Terrace. It's urgent that I get my phone back. Drivers shouldn't make promises they can't keep. Just not right.

Pickup: 1:59 PM (12/16/[redacted]) Location: [redacted] Spring Mountain Rd, Paradise, NV Drop-off: 2:24 PM Location: [redacted] Harris Ave, Las Vegas, NV Lyft Driver: Tekalign I had a concerning experience with the Lyft driver, Tekalign, during my ride. He repeatedly asked me personal questions, such as my retirement status, birthplace, number of children, and even about my religion (Buddhism) which made me very uncomfortable. This incident occurred right after I reported another Lyft driver in the morning for taking me to a liquor store, further adding to my disappointment. Despite being the only rider left in the shared ride, I chose to remain polite without confronting him directly. I gave him a 3-star rating and did not leave any comments immediately after the ride. It's crucial for the driver to understand the inappropriate and unprofessional nature of his behavior, even if it wasn't intended to cause harm. This encounter has left me reconsidering my choice to exclusively use Lyft, as I value their mission of supporting drivers, but the quality of service I experienced on 12/16 was below expectations.

I requested a ride from Lyft at 2:10 p.m. today. Max was supposed to arrive in 9 minutes. However, at 2:30 p.m., the app showed he was a few blocks away with 1 minute until arrival but then he didn't move until 2:36 p.m., driving away from my location. He eventually parked 3 minutes away and has been sitting there since 3:21 p.m. He hasn't responded to any of my calls or texts. I'm disappointed and won't be canceling the ride since it's his responsibility. His name is Max, driving a Hyundai Ioniq with license plate 8MXY792. I'm frustrated as I missed my play, and if this isn't resolved, I'll share my experience on social media. I expect appropriate compensation, not just a refund.

I used Lyft for the first time last night. The driver called me, saying he was at a yoga place, not the address I provided. Consequently, I received an email charging me a $10 no-show fee, even though it wasn't a no-show. The driver didn't go to the correct location. When he called, he claimed the information was entered twice, but if that were the case, shouldn't it have raised a red flag for him earlier? Additionally, he was impolite during the conversation. I am requesting a $10 credit. My name is Jan F. and my address is [redacted] Grason Ln. in Crofton. You can reach me at [redacted]36. I look forward to resolving this matter promptly.

I was recently charged $32.55 for a Lyft bike ride that turned out to be less than a mile. I locked the bike at the San Francisco Cal Train Station. Even though the app indicated the ride was less than 10 minutes and that it was free, I had difficulty ending the ride. I left the bike locked as I needed to catch my train. Despite my attempts to end the ride from the train, the app did not cooperate. It seems someone took advantage of the situation, rode the bike, and caused the unexpected charge. I seek a full refund for this ride due to the confusion with the app and the unexpected charges. Thank you for your assistance.

I need assistance arranging a ride to the airport as I've been unsuccessful for the past hour and a half, although it usually takes only five to seven minutes to find a driver. The app indicates it's searching for nearby drivers but then doesn't proceed. I've attempted five times already, causing me to miss my flight to visit my daughter and grandson for Christmas. Kindly get in touch with me at [redacted].

This is my first time using Lyft. I've scheduled a ride for tomorrow at 3:15 a.m. to Oklahoma City airport using my PayPal account. Will the payment be processed automatically or is there anything else I should do? I haven't received confirmation from the driver yet, is this normal? Please advise as my ride is early tomorrow morning. Thank you for your assistance. - Sam

The driver was in the wrong location and did not respond to my calls regarding the error, resulting in me being charged a cancellation fee. In addition, the payment for the ride was deducted from my bank account despite the ride not taking place. I had to use a different card for a second Lyft ride due to the first one failing, and then the second ride was taken by someone else, leading me to cancel and order yet another ride. I am concerned about being charged for rides I did not take and would like to ensure that I am reimbursed for the Lyft transactions on December 23, [redacted].