Lyft Customer Service Issues

On March 6, [redacted], I encountered an issue with a Lyft ride. The driver did not locate me properly and there was difficulty in communication as she was deaf. Despite this, the ride completed without any further problems. I have reached out via email regarding this situation as I believe that a deaf driver who cannot effectively communicate should not be driving passengers. I am awaiting a response before considering using Lyft services again. Thank you. - J. L. Friedman, Phoenix, AZ.

My account got deactivated for allegedly watching Netflix while driving, which is false. How can I watch Netflix with just my phone while using the Lyft app? I believe some passengers are discriminatory because of my Hispanic background and dislike my choice of music (Merengue, reggaeton, Salsa, Bachata). I have the right to listen to music I enjoy to stay relaxed while working. I request Lyft to reinstate my account as I feel discriminated against. I've been a highly-rated driver and should not be penalized due to the biased opinions of a few riders. I want the chance to drive again for Lyft and offer top-notch service to all passengers.

Hello, my name is Adriana Ramirez, and I work at Satellite Dialysis. Today, I encountered an issue with one of my patient's drivers. He approached my car window, verbally abused me, and blocked my car door, causing me to feel threatened and unsafe. Despite not provoking him, he accused me of cutting him off earlier. I reported this incident to my boss, and I urge for action to be taken. As a dialysis tech saving lives daily, I cannot tolerate such behavior, especially when it jeopardizes my safety and that of my patients. The patient in question had the last name Ruiz, an African American male. I request that measures be taken to prevent him from dropping off patients at my workplace. Please reach out to me at [redacted] if you need further details.

I waited for my ride, but it did not show up, and Lyft charged me $[redacted]. I need that refunded. Additionally, I have a $50 credit that I cannot use. I had a bad experience with two Lyft drivers who were rude and unprofessional. They didn't assist me with loading my food shopping despite being a senior citizen. One driver continuously complained even after I loaded everything myself. The other driver yelled at me for being across the street from the pickup point. I believe Lyft should assess drivers better before hiring. I can't recall their names due to the stressful situation. I hurt my knee and finger during those incidents, and I had a hard time moving.

I had a terrible experience with Lyft recently. My ride that was supposed to cost $24 ended up charging me $42. The driver, Jay, convinced me to give him cash on top of that. Despite telling him my destination, he turned around and drove in the opposite direction, almost back to my house. He argued with me, claiming it was my fault for not being clear, and then complained about not making money because he had turned off the Lyft app. The next morning, I saw that Lyft charged me even more than expected due to his detour to get cash. This whole ordeal left me feeling manipulated and taken advantage of. I work hard as a restaurant manager and can't afford to be overcharged like this. Please refund me for the excessive charges, including the cash I gave Jay. I've been a loyal Lyft customer for years and expect better service. Thank you for addressing this issue promptly. - Maryn

I was recently charged $** for a Lyft ride, but the experience was extremely disappointing. The driver, Jay, not only charged me on the app, but also guilted me into giving him cash during the ride. Despite specifying my destination, he drove me back towards my house, arguing that it was my fault. The next morning, I realized Lyft had charged me even more than expected due to the unnecessary detours Jay took. This whole ordeal left me feeling manipulated and taken advantage of. I urge Lyft to refund the full amount, including the cash I handed to Jay. As a long-time Lyft customer, I'm shocked by Jay's behavior and request that he be reprimanded for his unprofessionalism. The ride should have been free given the circumstances. I ask for a refund of $68 - $43 for the ride and $24 for the cash I gave Jay under false pretenses. My trust in Lyft has been shaken, and I hope this issue can be resolved promptly. - Maryn Bradbury

I am an employee at the Capt. Cook hotel in Anchorage, Alaska. Recently, the front desk informed me that they offered discounted rides due to the pandemic, so I decided to use Lyft instead of a yellow cab. However, upon checking my account, I discovered that this was not the case. I am disappointed by this discrepancy. The fare charged by the cab was over $10, which was more expensive than expected. I could have taken a yellow cab and paid $10 directly without the added cost. I also tipped $2 based on the fare quoted by the cab driver. I am unhappy with this experience and will no longer be using Lyft. I needed a reliable transportation option as my job is essential, and unfortunately, the bus service was not available at the time of my call.

I am reaching out on behalf of Ms. Sosi Setian, CEO of SOS International LLC, to request Lyft receipts from 1 January [redacted] to the present. As the Executive Administrator for Ms. Setian, I require copies of all receipts detailing the date, pick-up and drop-off addresses, and ride costs for expense purposes. Please send the copies to [redacted] and consider CC-ing me at [redacted] For any queries, feel free to reach out to Ms. Setian at her corporate email or phone [redacted]. Thank you for your assistance. Roy E. Adams Senior Executive Operations Assistant SOS International LLC [redacted] Campus Commons Drive, Suite [redacted] Reston, VA [redacted] Phone: [redacted] | Mobile: [redacted] Email: [redacted] Website: www.sosi.com

Hello, I am reaching out about some unauthorized transactions on my credit card. On November 26, [redacted], there was a charge of $71.34 USD, and on November 27, [redacted], there was another charge for $10.83. These transactions are related to Lyft services, which I did not use or authorize anyone to use on my behalf. Given that I am not in the US to use these services, I believe my identity has been compromised. Can you please provide me with the user information associated with these transactions, as I assume personal information must have been provided when registering for Lyft's app? I suspect identity theft and would appreciate a prompt resolution to prevent any further fraudulent charges on my card. I await your swift response. Thank you. Sincerely, M. Pomicpic

I took a Lyft ride home around 8:15 on a Wednesday night. The driver, Mike, was very friendly. After I arrived home, I realized my phone was missing and had to use someone else's phone to contact my sister. Thankfully, my sister managed to track down Mike, who had found my phone. This was a huge relief since I am still paying for it. I wasn't sure if my provider would let me finance a new phone. Despite trying to offer Mike $20 as a reward, he declined, so I gave him the maximum tip on the app instead. Normally, I would suggest giving him his own Barista or catering his lunch for a week, but under the circumstances, I can only say he deserves a raise and a full tank of gas! He is an outstanding employee and a genuinely kind and honest person. You are lucky to have him on your team!

I am seeking assistance with the charges Lyft billed me. I am frustrated because I cannot reach anyone via phone or email for clarification. I am at a loss on how to proceed, and I am considering involving my lawyer if this matter is not resolved. This will be my final email before taking further action. To the individual who left an unhelpful comment below, please refrain from negative remarks. Constructive advice is appreciated in resolving this issue. Thank you.

Hello, my name is Doug MacDougall. I am a Pink member and have been a loyal customer, but I have had a terrible experience trying to book a ride for my girlfriend who has severe PTSD and is deaf. Despite never using Uber before, I have been attempting to schedule a ride for her for three nights now. Unfortunately, the ride keeps getting rescheduled, and she has been waiting for over 3 and a half hours without any success. My frustration is building as she remains stranded. My roommate drives for Lyft, so I understand how the system works, and it's disappointing to see this lack of service. I urgently need someone to pick her up as soon as possible. This situation has caused both of us a lot of stress, and I hope this issue can be resolved promptly. Thank you for your attention to this matter.

I had an unusual experience where my driver swiped my debit card on his machine after taking me to multiple places, as the ride details weren't showing up in the app. Unfortunately, I never got my card back from him and had to cancel it. However, I noticed a $40 charge from the Square company, which provides his card swipe machine. I contacted the driver multiple times to locate my card, but he claimed he couldn't find it and stopped responding. I would like the $40 refunded as I believe I shouldn't be responsible for the charge. This was the first time I ever encountered such an issue with Lyft, especially having to physically hand over my card. Please get in touch with me promptly regarding this matter. Thank you.

I took a Lyft ride from Dallas, Texas to Tulsa, Oklahoma to drop off a passenger. I have been waiting in my car for 2 and a half days because Lyft has not paid me due to an issue with the app. I contacted Lyft support, but they said it's a problem with the bank Pay Fair. Pay Fair blames Lyft, and I'm stuck in the middle without my pay, hundreds of miles from home. I can't reach anyone to fix the app, and I can't use direct pay to transfer my money to my Lyft card. I've been stranded, surviving on sunflower seeds, unable to shower, and sleeping in my car. I feel neglected and desperate for help as Lyft Support has promised to call me but hasn't for two days going on my third.

On 05/17/[redacted], I took a Lyft ride from 1732C Forest Parkway, Lake City, GA to [redacted] Governors Drive, Forest Park, GA. The Lyft driver's name is Lisa, driving a Hyundai Elantra with the license plate number RWL [redacted] or [redacted]. During the ride, I found Lisa to be overbearing, bossy, and overly assertive. She initially missed the pick-up location, but after redirecting her, we started the ride. When I asked to stop at a grocery store to get my keys, she hesitated but eventually allowed it. After a few incidents of her harsh behavior and wrong directions, she abruptly ended the ride, leaving me stranded without my phone in her car. Despite my attempts to contact her, Lisa did not respond. I hope she has taken my forgotten phone to the Lyft office.

I noticed unfamiliar charges on my debit card statement from LYFT. I do not have an account with them. I spoke with my bank, and they claim I made the charges, which I know is incorrect for several reasons: I never had a LYFT account, I tried it two or more years ago and didn't like it, so I deleted my account and have exclusively used UBER since then. I request an email with all receipts, pickup addresses, and destinations for these charges. If I were a LYFT customer, I should have received communication. There should be a contact number associated with my account. Please reach out to me using the provided contact information. Thank you.

Since yesterday, my Lyft account has been deactivated, and there is no evidence to support the accusation against me. Someone falsely claimed that I was driving under the influence, which is untrue. Despite the lack of evidence, my account remains deactivated. This platform lacks fairness and protection for drivers, allowing anyone to tarnish the hard work I do every day with false comments. It is unjust and disappointing that trust cannot be placed in this application I rely on from early mornings to late afternoons. My accomplishments with this app, including positive feedback and ratings, have been disregarded. This lack of respect towards me is truly upsetting.

I had a distressing experience with a driver named "Jaco" from Lyft. After waiting for the ride, Jaco called me, insulted me, and hung up. Unable to reach Lyft, I had to seek an alternative ride from Uber while in the rain. This situation left me unwell, awaiting a Covid-19 test result and having to miss work. I request appropriate action, as having encountered many great Lyft drivers, this conduct is unacceptable. I hope this is an isolated incident and that it will be addressed promptly to prevent others from going through such an ordeal. I am prepared to escalate this matter to the corporate level if necessary.

I encountered an issue with my ride to a friend's house. I paid for the trip to settle a debt and then back home, but the driver accused me of not completing the ride correctly. Despite my efforts to correct it, she was unhelpful and left me stranded, insisting I should figure it out on my own. Her behavior was rude and unacceptable, especially considering my learning disability and hearing impairment. I strongly believe I deserve a refund for the failed trip. The driver's name is Sharon, and she drove a white vehicle. Please assist me in resolving this situation.

Hello, This marks my 6th attempt to contact customer service. It is frustrating when there is no response to my inquiries. I am a Lyft Flexdriver. I understand that while in Lyft mode, the miles are not counted against me, but they are when using personal miles. On Tuesday, after starting with 17 personal miles (not having driven Lyft on Monday), my personal miles went up to 76 after finishing my Lyft shift. I did not drive an additional 59 personal miles that day. I now have [redacted] personal miles, despite only accumulating 60 between Monday and Thursday. This discrepancy is worrying; it seems like I was charged for additional miles while driving. Today, my personal miles are at [redacted], although I had [redacted] when I finished driving. The app's accuracy has been questionable this week, and I need these discrepancies corrected. Thank you.