Lyft Customer Service Issues

To whom it may concern, I couldn't find any other way to reach out to you. I wanted to complain that when I opened the Lyft application to work with you, I entered the promo code correctly. I also did it for my husband and a friend for them to sign up with my code, but none of us got the promotion. I called support and they told me the code is no longer valid, that it's only applicable for new sign-ups. I have asked around and several people have said the same. I don't think this is a coincidence. It seems like drivers are being misled. Let's hope the bonus for completing a trip before December 20th isn't a lie because it would be unfair. Some people pay attention before entering things, and I am sure I entered the codes correctly.

On December 19, [redacted], I requested a shared ride with Lyft. The app showed a driver named Ronnier in a black XTS Cadillac 8 minutes away. However, when the app indicated he had arrived, I did not see his car and attempted to call him with no response. Consequently, I received a message stating I had missed the ride. Following this, my wife ordered a single ride to the same location using her Lyft account, and Ronnier arrived within 3 minutes to pick her up. Although I appreciate not being charged for the missed ride, I believe this should not be considered my first missed ride given the circumstances. Ronnier did not answer my call and informed my wife that he does not usually accept shared rides. This experience, being my first time using Lyft, left me dissatisfied.

One of your drivers ran a red light and totaled my car, injuring my child. This was all caught on camera. Please call me at [redacted]. Your driver ran a red light and hit my daughter's side of the car door, injuring her. Both cars were totaled. The Lyft driver lied and claimed she ran a yellow light, but the accident was captured on tape. The matter remains unresolved. I urgently need someone from Lyft to contact me. I am willing to provide the video as evidence, and there will be a lawsuit against Lyft. I will also publicly share the video and express my dissatisfaction with your company. My child was harmed, yet no one has reached out to me regarding this serious issue. Lyft needs to improve its operations and hire competent drivers. Why does Lyft continue to operate despite numerous complaints on your website? I will not let this go unnoticed! I demand that a manager, CEO, or representative from your company contacts me promptly.

While driving on Pine Street in Center City Philadelphia at 10:50 pm on Dec. 19, I encountered a concerning situation involving a LYFT driver. Despite adhering to the speed limit, the LYFT driver behind me was tailgating and honking aggressively. Upon reaching a red light and moving to the right lane for bikes, the driver overtakes me, gesturing rudely before speeding away onto North Broad Street. The driver's reckless behavior, including hostile gestures and dangerous speeding, is alarming and not fitting for a professional driver. I managed to note down their license plate number, KRK1370, and their vehicle was a gray/silver JEEP. Such behavior on the road is hazardous for all road users, including pedestrians. It is important to address these actions to ensure the safety of everyone on the road.

I had a scheduled pickup in Millington, TN and have been online since around 7:30 am. I arrived at the location indicated on my app around 7:50 am but have not received any confirmation on whom I am supposed to pick up. I had to turn down a few ride requests because I committed to this one. I have tried emailing Lyft since I am at the correct location, but I haven't received any notifications on my phone. I have been unable to contact Lyft by phone as I couldn't find a number. I need to be at my main job by 3 pm, and I've been wasting gas with no pickups. I even knocked on doors with no response. I would appreciate any help, as my driver rating has suffered.

I am Miriam Clifford. Recently, I traveled with Lyft from PHX to [redacted] E Camelback Rd, Scottsdale. The initial price agreed upon was $27, but I was charged $45.45 at the end of the trip, which I find unacceptable. While the driver Mahmoud was friendly, he had trouble locating Miller Rd and I had to guide him. He turned off Camelback Rd onto Parkway, mistaking it for Miller Rd, which caused a slight delay. I believe I should not be held responsible for this confusion. The additional fees on my bill are concerning, and if not resolved, I will have to reconsider using Lyft in the future. Miriam Clifford

On December 20, [redacted], at 3:52 pm, I requested a Lyft from Costa Mesa to Orange with an estimated time of 20-25 minutes. The driver was friendly and made an effort to ensure a comfortable ride. However, without confirming, the driver took the toll road which caused the trip to extend due to an accident, lasting 1 hour and 28 minutes. Despite the estimated fee of $24, I was charged $58.51. As a pregnant passenger in need of a restroom, I was extremely inconvenienced by this situation. This experience has left me disappointed as a frequent Lyft user, utilizing the service 3-5 times a week. I am upset and request either a refund or a discount on my next ride.

I encountered an issue while applying to Lyft initially. Accidentally, I ended up creating a duplicate account, and it progressed to the background check stage. Unfortunately, I received a rejection message. A representative from Lyft informed me both accounts were deleted, and I should begin anew. Subsequently, during my second attempt, everything went smoothly until the background check. Onto my third try now, despite encountering an error earlier, yet everything seems to be in order. The hurdle I am currently facing is with uploading my DMV information to Lyft. Every time I enter the details and hit send, I receive an error stating they cannot locate me with the provided information. Despite numerous attempts, the information refuses to upload, and the page remains unchanged upon hitting send.

I had a confirmed reservation to rent a vehicle, but upon returning, the vehicle given to me by Flexdrive had a bare front tire. Despite pointing this out and expressing concerns due to safety, I was advised the tire was fine. Later, I discovered all four tires were bad and had to be changed, causing me to miss scheduled rides. Now, I have to return the car prematurely and redo the contract because of this issue. Safety is paramount for myself and my passengers, and I don't want to be held accountable for something beyond my control. I need to complete my rides to keep my rental active and I hope this situation can be resolved without affecting my ability to drive.

My account was deactivated on Tuesday because someone reported me for inappropriate comments. This accusation is completely false. I visited the DTLA hub to resolve this issue, and the receptionist's assumption that I must have been drinking was unwarranted. It is unfair for him to make such presumptuous comments about customers. I expect better treatment and professionalism. I have been informed that my case has been escalated, but I am still waiting for a resolution. I spoke with a Lyft representative on Thursday, who assured me that my case was escalated again. I am frustrated as I haven't been able to work since Tuesday, and this situation is impacting my livelihood. Please, I need urgent assistance to resolve this matter promptly. Thank you.

This morning, I had a terrible experience with a Lyft driver. Unfortunately, she cancelled the ride, so I cannot provide her name or details. I got picked up at [redacted] Ellsworth Street in Berkeley around 7:24 a.m. My name is Denise Diaz. The driver deleted the ride history, leaving me clueless about her information. She exhibited unprofessional behavior and did not adhere to customer service standards. I had requested a shared ride at 7:13 a.m., hoping to reach Ashby Bart for work by 7:30 a.m., which is just a 4-minute drive from my home. Despite me being in a rush, the driver arrived late at 7:25 a.m. and insisted I sit in the back seat, which delayed us further. She was unhelpful, defensive, and took a wrong route, making us late. Her attitude and actions were unacceptable. I would like to file an official complaint with Lyft using her name and vehicle details for the distressing encounter.

I am a frequent user of Lyft and have generally been satisfied with the service, except for today's experience. I called for a car, was initially given a 7-minute wait time which then suddenly turned to just 1 minute. However, the first two drivers on the map diverted and never arrived. A third driver finally came, but he couldn't take me to San Francisco as he had to pick up his son. This led to another delay. Eventually, a young woman accepted the ride but also refused to go to San Francisco due to the crowd. This caused me to be 15 minutes late for my doctor's appointment. On my way back, I encountered another issue where the first two assigned drivers didn't show up, resulting in a cancellation. Fortunately, a new driver eventually picked me up and safely took me home.

I am a frequent Lyft user and have had mostly positive experiences, until today. I encountered multiple issues with drivers not arriving or refusing to take me to my destination in San Francisco. After several failed attempts, I was finally able to reach my doctor's appointment, but faced similar difficulties on my way back home. I believe I should not be charged for the no-shows and refusals to go to San Francisco. Given the challenges I faced, I do not feel I should be charged for any of the rides on that day.

I am Antoinette Barnett and I am writing this message using my work computer on a Saturday. Yesterday, while out running errands, my daughter Glorie ([redacted]) asked me to pick up her Chick-fil-A order, and she would arrange a Lyft for me to get home. Although I usually take the bus, I was picked up by a young lady in a silver SUV named Mercedes from the Waterfront in Homestead around 9 pm. During the short ride, my daughter called me, and I realized my phone was missing when I reached my destination at [redacted] Hawkins Avenue, Braddock, PA, [redacted]. I had my daughter contact the driver, but the phone was not found in the car. I used the phone to text while in the car, and it is crucial for my daily routines. I am willing to cover any fees for its return as it holds personal information and is important for my daily activities. It is a basic Family Dollar version of a phone.

I am interested in arranging a Lyft pickup and dropoff for my girlfriend, who does not have a Lyft account, using my credit card. I would like to do this through the app on my phone, using my own account. However, navigating through the website has been frustrating, as the answers provided do not address my specific question. I am disappointed by the lack of clear information and the absence of a customer service phone number. I am trying to support your business by giving you more business, but the difficulty in contacting you is making it challenging. Lyft, please improve your customer service accessibility to stay competitive with other companies who offer simpler solutions for basic inquiries.

On December 21, [redacted], around 3:00 P.M., I arranged a LYFT ride for my friend from the Beverly Hills Hotel to an address on Formosa Ave. in Los Angeles. After receiving the driver's details, I called to ensure the pickup. Unfortunately, the driver had difficulty communicating in English. Despite instructing him to look for a lady in a red coat by the entrance, he seemed puzzled. Confusion arose when my friend informed me that she wasn't picked up, even though the app showed otherwise. The driver dropped off someone at [redacted] Melrose instead of the specified address, [redacted] N. Formosa, over a mile away. It's apparent the language barrier led to the mix-up, with the driver likely accommodating a different passenger due to the communication challenge.

Subject: Request for Price Review for No-Show Hi Lyft Customer Service, I am writing to request a price review for a charge on December 22nd at 11:00 PM for a ride requested to [redacted] Universal Studios Blvd. I was charged a $5.00 Lyft cancel fee on my Visa ending in ***[redacted] for a no-show fee, even though the driver did not arrive. The driver did not contact me, and I was unable to reach out to them through the app. Shortly after the wait period, I had to request another ride from the same location to the same destination. I am usually satisfied with Lyft's service, but in this instance, the no-show was not my fault as I was present at the pickup location. I kindly ask for a credit to be applied to my account for this ride. Thank you for your prompt attention to this matter. Best regards, P. Bush

I am seeking a review of the charges from my recent Lyft ride. The driver did not arrive at the requested pickup location, and I had no means to contact them, leading to a cancellation fee of $*.** on my Visa ending in ******. I promptly requested another ride after waiting for a few minutes. I believe that a fair assessment of the situation would acknowledge that I was not at fault, given that I was present and ready for the trip. I kindly request a refund for this ride that was unfortunately marred by a no-show on the driver's end. I appreciate your prompt attention to this matter. Thank you. - P. Bush

Hello, my name is Derek H. and I am a registered Lyft driver. Initially, I used my own vehicle for Lyft, but now I need to rent a vehicle from your company. However, when I try to rent a vehicle through the app, it keeps saying there are no vehicles available. Interestingly, my wife sees that there are five vehicles available on her Lyft app. I am confused as to why there is a discrepancy. I have already applied with Lyft Express. I suspect that my own vehicle might still be showing up in the app, which could be causing the issue. I would appreciate any assistance or clarification on this matter. Thank you.

I am seeking information on a pickup and delivery service used on Sunday, which I was billed around $14 for, but unsure of the destination. Despite inquiries, no one in my household admits to using the service. A friend who brought home the only potential user swears they did not use it, and I personally saw the driver on both occasions. The payment was processed through PayPal, and when I raised concerns about a possible unauthorized charge, PayPal promptly closed the case after 2 hours, stating it was a legitimate transaction. Unfortunately, PayPal has blocked its use for future trips without my consent, instructing me to contact Lyft for reactivation. Unable to speak with a representative directly, I am left with unresolved access issues. I kindly request assistance in reinstating my account and obtaining pickup and delivery addresses for the disputed transactions if feasible. Your prompt help in this matter would be greatly appreciated. Thank you, Cathy M.