Lyft Customer Service Issues

Hello, I wanted to share a heartwarming experience I had with Juan J from Lyft. Despite a previous unfulfilled ride, Juan arrived promptly, skillfully navigated through holiday traffic, and got me to LAX on time. In my rush, I mistakenly left my phone in his car, causing a moment of panic. Thanks to Juan's honesty and quick thinking, I was reunited with my phone just in time to catch my flight. His exceptional service truly saved the day, and I believe Lyft should be aware of such outstanding drivers representing their company. I am immensely grateful to Juan for going above and beyond, and I hope this message reaches him. Sincerely, Karen Kruper.

I arrived at the San Diego airport cell phone lot around 11:15 PM. I got a ride request to pick up passengers but when I got there, the passenger had three children without car seats. I had to cancel as the passenger refused. While waiting, I saw a bonus notification on my screen that went up to $8. However, when I called customer support about the canceled ride, the person was extremely rude. They mentioned I might receive a $5 cancellation fee but not the bonus. I was upset as I missed out on prime time and had to deal with the disrespectful customer service. I requested to speak to a supervisor but was left on hold, then disconnected without a callback. Repeated calls went unanswered. I have never experienced such poor treatment from a company before, especially during the holiday season.

I reached out to Lyft customer service recently regarding my inability to purchase the $4.99 ride discount pass. Even after sending the promo ad email from Lyft, I received an error message stating I was ineligible. Jan Carlo from Lyft responded by explaining that my account wasn't verified, and they resent the verification email for me to resolve the issue. Despite following the instructions multiple times with no success, I couldn't purchase the pass. Subsequent emails to Jan Carlo went unanswered. Upon trying to use Lyft in San Diego, I found my account had been disabled.

Good morning, my name is Leandra G. I used a Lyft service last night. The driver picked me up from the Topaz Pointe Apartments on 21st and Broadway, located at [redacted] W Broadway Road in Phx, AZ. The driver was supposed to drop me off at [redacted] East Alameda Drive, but instead, she left with my cellphone and all my personal belongings. I am using my brother's email as I cannot access mine without my phone for verification. The driver, a black female in a black Chrysler [redacted], drove off before the ride was completed. My phone contains important pictures of my late father, who recently passed away. Please reach out to my brother, Phillips, at [redacted] to help locate my belongings. Thank you.

Recently, during my Lyft ride with a driver named Sean, I encountered a concerning situation. The trip from Annapolis, MD to Derwood, MD amounted to $79.47. Sean's behavior was alarming as he veered off track, displayed aggressive actions, and even brandished a knife at me, resulting in a police intervention. This incident was distressing, and I urge Lyft to address it promptly and appropriately. The safety protocols and disciplinary actions must be enforced regarding Sean, and a refund of the fare in question is expected. I have never experienced such a terrifying ordeal with a Lyft driver before, making it imperative for Lyft to handle this matter seriously. I kindly request an immediate response and resolution. Your swift attention to this urgent matter is greatly appreciated. Thank you, Kris.

In November, I scheduled a Lyft pick-up for my sister in Grand Junction, CO, but the driver was too far away and the ride was canceled, resulting in a no-show fee. When I rebooked, the driver charged $9 more than the Lyft estimate. Later, my sister had a pick-up at the Denver Federal Center, but the driver missed her, drove off, and I was charged another no-show fee. When I called for a new ride in downtown Denver, the driver refused to accommodate my wheelchair, so I had to cancel. This resulted in yet another no-show charge. I have had several frustrating experiences with Lyft lately and now realize I might have to switch to Uber even though I prefer Lyft. The fees are adding up, and I need assistance with this situation.

I am a regular Lyft customer and have always had good experiences. However, I recently had a terrible encounter with a driver. As a young heart attack and stroke survivor with mild disabilities, I was left feeling helpless. The driver saw me struggling with heavy bags on steep stairs, but instead of waiting, he drove off, leaving me stranded. This behavior is unacceptable, especially considering my condition. I urge Lyft to take action and ensure drivers display more patience and professionalism towards disabled customers. I also request a refund of the no-show fee, as I did show up. It's disheartening that this happened the day after Christmas. I hope Lyft addresses this issue promptly. Thank you, Lia C.

I was billed twice for a ride on December 21st. My bank statement shows two charges of $5.02 each, but I only took one ride for that amount. I can provide a copy of my bank statement for verification. I would like a refund for the extra charge. When I contacted support, they advised me to resolve the issue with my card company, but this is a charge from Lyft, not my bank. It seems to be an error on Lyft's part, not a bank issue. If necessary, I will contact my bank, but I prefer to have Lyft address this directly. Due to this experience, I will seek alternative transportation options instead of using Lyft in the future.

Hi, I experienced a Lyft driver who made me wait over 10 minutes and then cancelled the ride simply because I had a promo code applied automatically, which he didn’t like. He repeatedly asked for payment by credit card or cash outside of the app, and after a 10-minute discussion, he cancelled the ride. This happened at 4:00 in the morning, and finding another ride was challenging. I was ready to pay the full fare without the promotion, but he insisted on cash payment. After wasting 20 minutes, I had to switch to Uber to make it to the airport on time. The situation was very disappointing. The driver's details are: BMW X3 (HSF4603). It's frustrating to have promo codes when drivers refuse to accept them. This caused a lot of inconvenience. Soumi

Hello, my name is Shy. I took a Lyft yesterday at 6:15 with a stop at Chick Fil A before heading to my destination in Westbury. My card should have been charged $11.85, but I see a charge of $55.53 on my statement. The Lyft driver's name was James. According to the trip details, it shows that I was with him for over 2 hours, but I have screenshots proving otherwise. I urgently need my refund today, not in the usual 5-7 business days. Also, I'd appreciate not being paired with James for future rides. I've been unable to reach anyone by phone to discuss this matter. If I don't receive a call today, I may consider legal action. You can reach me at [redacted]. Thank you.

I ordered a Lyft last night for 6:10 am today, but the driver didn't turn on the route to let me know he was on the way. Thinking he wasn't coming, I booked another ride immediately for my fiancée who had to be at work at 6:30. The driver should have activated the route to inform us of his location. I request a refund of the $12.45 charged for the second ride. It is important for drivers always to activate their routes to keep customers informed. Additionally, the driver for the ride this morning made him late for work and charged more than the quoted price. The morning ride was paid with his debit card, and the ride last night was on mine. The pickup address was [redacted] N. Major Dr., and the drop-off point was [redacted] Pecos. Unsatisfactory service experience.

Due to a family emergency, I was unable to complete my required 6 rides before the deadline. I contacted Lyft to request an extension, but I have not received a response yet. As a dedicated driver with positive reviews, I hope to receive a 20-ride extension to make up for the missed rides. I enjoy driving with Lyft Express and wish to continue working. I am scheduled to return my rental soon and only need a few more hours to complete my rides. Your assistance in granting me an extension would be greatly appreciated. Thank you for your help. - J.

On or around December 14, [redacted], I waited for a "will call" pick-up from the KCS clinic in Buena Park, CA. I waited at the curb of the parking lot, but my driver did not show up. When I called for help, the agent explained that two drivers had gone to the address and canceled my ride. Despite waiting under the large KCS clinic sign at the rear of the parking lot, the drivers did not spot me. The agent mentioned they had tried calling the phone number associated with my account. After the incident, I received a message saying I had two no-shows and was no longer eligible for Lyft service. This inconveniences me as I have a medical condition that requires reliable transportation.

I recently received bills from you dated December 25th for various rides with varying amounts. On that day, I only took a ride from my home at [redacted] Volonne Avenue in Roseville, CA [redacted] to [redacted] Zelinda in Fair Oaks, CA [redacted]. The driver's name was Amir, and he picked me up promptly around noon. However, there was some confusion regarding payment as he mentioned needing cash and seemed stressed. I was surprised by this as my previous experiences with Lyft drivers did not involve cash transactions. Despite this, he drove me to my destination safely and quickly. I tipped him $2 and assumed it was the end of the transaction. It wasn't until later in the day when I tried to book another ride that I noticed unfamiliar charges on my bill. This experience has left me dissatisfied with Lyft, and I may hesitate to use your services again.

I dropped off my Express Drive rental car at Hertz on December 6, [redacted], but I am still getting billed by Lyft for the weekly rental. I received one reply last weekend with pending charges listed, but my subsequent emails have been ignored. I am now thinking about shutting down my checking account to prevent Lyft from wrongfully withdrawing funds. This situation is causing overdrafts and hindering my ability to pay bills. The silence from Lyft after the initial response is aggravating and suspicious.

On December 28, [redacted], I was scheduled to pick up a Lyft car at the PepBoys in Austell, GA. I got a reminder text from Lyft at 11:00 am for the appointment. While en route, I received a text at 2:06 pm stating that my appointment had to be rescheduled due to unforeseen circumstances. Despite having planned this for 2 weeks and my boyfriend spending $28.07 on a Lyft ride for me, I couldn’t pick up the car because of the sudden change. This unexpected situation caused me to lose $30 and now I have to wait another 2 weeks for a new rental appointment, all due to Lyft. I'm hoping to reschedule my appointment for this week and have my boyfriend's $28.07 refunded to his card.

I am experiencing an issue with the express pay feature on my app while trying to cash out my earnings from the Hertz Lyft program. Every week, $[redacted].90 is deducted before I can access my earnings. Despite reaching the car rental amount on December 26th, I have been unable to cash out. I rely on this money for gas and other expenses related to driving for Lyft. I have contacted Lyft over 10 times without a resolution, which I find frustrating and embarrassing. It seems unfair that the withheld money may go towards another week's vehicle payment. I believe this situation should have been addressed promptly.

Subject: Re: We waived your no-show fee I want to report an issue with a Lyft driver named James (driving a brown Maxima, [redacted]). Here is a summary of my text conversation with James: 2:19 pm Kennie to James: Where are you? Lyft/James: Notification that James might be driving and unable to text back, suggesting to call if needed. Kiss and Ride Just dropped off someone. If you are on the other side, it will take me 15 minutes to reach you. 2:21 pm Kennie to James: Are you at North Springs station now? Lyft/James: Confirmed (Kennie attempted to call James at [redacted] but got no answer. Kennie continued texting.) 2:27 pm Kennie to James: I am here; at the entrance to MARTA. Where are you now? If you don’t respond, I will request a different car. Are you choosing not to answer my call? Alright, I’m booking another car now. Goodbye. In summary, the driver did not respond to my calls or texts, leading to wasted time. My subsequent Lyft ride arrived promptly in 3 to 4 minutes, providing excellent service.

Hello, my name is Melissa. Last night, I attended a concert at the EY Centre and requested a Lyft around 2:30 am. Despite having a confirmed XL ride with Sam in a red Dodge Caravan, there was confusion when two other women also tried to get into the same car. The driver, whom I identified by the matching license plate, allowed the other passengers to board, claiming it was their ride and charged me a cancellation fee. This situation was frustrating and disappointing. I am unsure if the driver made an error or prioritized another fare, but it left me feeling mistreated as a customer. I hope to receive a refund for the cancellation fee as this experience has made me hesitant to use Lyft in the future. Thank you for your attention to this matter.

I would like a refund for my recent Lyft experience. I took a ride that cost $46, but the driver dropped me off on the street before reaching my destination. When I tried ordering another ride, that driver's car broke down. I then requested another ride, but that driver refused to unlock the door for me. The driver from my first trip found my ID and left it at a gas station, costing me an additional $15 for a ride there and back. I believe this situation is unjust, and I am seeking a refund for the total amount spent. The breakdown of the costs are as follows: Noman: $15 delivery fee for returning my ID to a random gas station Abdul: $22.77 for the ride where his car broke down Maninder: $46.86 for a ride that did not reach my destination Rolf: $4.08 for a ride where the driver would not unlock the door Hany: $14.81 for a ride to retrieve my ID Sagar: $21.85 for a ride back after getting my ID