Lyft Customer Service Issues

This is my eighth attempt to resolve the issue of my card not being accepted on Lyft. I have followed all the instructions provided, including checking with my bank, sending screenshots, providing the last four digits of my card, and reinstalling the app without success. As a loyal Lyft passenger for nearly two years, I rely on the service daily and expect better assistance. I have spent a significant amount of money on rides, and it is frustrating not to receive proper support. If this matter is not resolved promptly, I may take further action. I urge Lyft to address this simple problem promptly and efficiently to avoid dissatisfaction among customers.

I had a scheduled ride at 7:45 a.m., but at 7:40 a.m. when I was on my way to pick up at Stephens Center Dr, another pickup request came through for a Korean woman. We had difficulty communicating, and when I tried to address her request, I couldn't confirm the pickup or drop off. The scheduled ride at 7:45 a.m. disappeared, and I received a message stating I had canceled the ride, which I didn't. This caused me to miss out on a valuable fare. Another incident involved a passenger named Mrs. Kay Jackson at 10:30 a.m., who needed a ride for dialysis but was mistakenly sent to the wrong location. Despite calling Lyft for assistance, we were delayed for over an hour. Mrs. Jackson's situation was urgent as her husband is blind and she recently had a kidney transplant and required an oxygen tank. While I enjoy helping passengers, I need to ensure the app functions properly to avoid such situations in the future. I also haven't received my $59 bonus for being a first-time driver. I appreciate your prompt attention to these matters as my husband is unable to work due to health issues, and I rely on this income. Wishing you a happy new year. Thank you, Melodie Newsine.

A few days ago, I submitted an application to LYFT for ride-sharing. However, my insurance company informed me that they do not provide commercial insurance for cars and I would have to pay $10,[redacted] to $15,[redacted] annually for commercial coverage. Due to this revelation, I have decided not to proceed with working for LYFT. Despite numerous emails stating that I have not completed my registration, I have been unable to reach a human representative for assistance. I am now stuck in a stressful situation during my free time. Geico is requesting a letter from LYFT confirming that I do not work for them. Could someone please help me by sending a letter to Geico on my behalf to clarify that I am not and will not be working for LYFT? Thank you for your assistance. Sincerely, Mehdi Dehmand

I am quite dissatisfied with the service I received. The driver was not in the correct location, and despite trying to contact him from both my phone and my friend's phone, we were unable to reach him. Eventually, he arrived after threatening me with a no-show fee and refused to move the vehicle out of the rain. Upon entering the car, my new shoes were ruined and soaking wet. I attempted to address my concerns with the driver, but he simply played loud music to ignore me and pretended not to understand English. However, when I gave him directions to the hotel, he suddenly understood. Our driver consistently ignored our calls, which either led to an out-of-service message or a Spanish-speaking line. Luckily, I understand Spanish and could decipher that the message instructed to call a different number as it was not in service. Overall, this experience has eroded my trust in using this service to commute safely, and I will not be using it again if this behavior persists.

I use Lyft occasionally, as do my friends. I recently added my card to a friend's account, and they used it for a ride without letting me know. I don't mind the payment but would like to know the details of the three rides charged to my card, each around $6. I believe two were trips to and from Walgreens from Castle Inn Hotel, but I'm uncertain about the third ride and just need the start and end locations. If possible, I'd like all future rides on that card to show in my history. For now, I'm mainly interested in the ride I wasn't informed about but saw in my pending transactions. Please contact me at [redacted] to discuss this further. I prefer a call over email. Thank you. -A. Harrod

My 81-year-old mother arrived at my house last night around 8 or 8:30 after a Lyft ride from the airport. It was cold and dark, as there are few street lights in the area. She only had a small carry-on bag from Iowa, but mentioned two heavy suitcases left on the other side of the driveway. Due to my recent surgery, I couldn't assist her properly. The Lyft driver left her without helping with the heavy bags since he was running late for the next pickup. This made things harder for us, as we were struggling with the luggage. It was a disappointing experience, especially considering we expected a smoother service due to my condition. It was unsettling to have an elderly person left in the dark like that. I wish there had been more care and assistance provided. The lack of assistance and consideration from the driver was truly shocking. It appears having a clean driving record is the only requirement for Lyft drivers.

Hello, my name is Charles A. On December 31, [redacted], a confusing incident occurred with a Lyft ride I scheduled from my Airbnb at [redacted] N Church Ln SE, Atlanta, GA [redacted] to the Gold Room at [redacted] Piedmont Rd NE, Atlanta, GA [redacted] with three friends. The driver, Mike, arrived at my Airbnb but departed without me, driving 26.59 miles and 35 minutes away to [redacted] Main St, Duluth, a different location. Despite my efforts to contact Lyft for a refund due to this error, I have encountered challenges. I was billed $80.46 for a ride I never took, as shown in screenshots where the destination was set to the Gold Room. Lyft's responses have been unhelpful, referring to unrelated rides on December 28, [redacted], which adds to the frustration. I am seeking assistance in resolving this issue and obtaining a refund for the ride I did not complete.

Hello, this is Atena Toghraee reaching out. At 11:36 PM on December 27th, I requested a Lyft ride from 15 Oriah Ct, Thornhill. During the trip with my guest to 23 Oneida Crescent, my guest became ill and vomited slightly on the backseat door handle and seat. I have photographic evidence of the incident. Following this, the driver charged a $[redacted] damage fee. While I acknowledge the fee, I believe it should only be $50 at most considering the minimal amount of vomit. The pictures I possess are identical to the ones the driver took. I am not trying to deceive anyone; I am prepared to pay a fair amount for the damages. The driver, Turan, did not stop promptly when I requested, which makes me question the motives behind the excessive charge. I am disappointed with this experience as a loyal Lyft customer. I am looking to have the $[redacted] refunded to my American Express card ending in *[redacted]. I can provide proof of the charge and hope for a swift resolution. Thank you for your attention to this matter.

My daughter applied to drive for Lyft, and during the interview, the person lost her driver's license. They searched but couldn't find it, so she needs to get a new one. As a single mom, she's now stranded without her license for two weeks, unable to pick up her kids from school. The staff in the Sacramento Lyft office were dismissive and made her leave without a solution. This has caused her unnecessary stress and financial burden to replace her ID. It's concerning that her identity could be at risk due to this negligence. It's imperative that Lyft takes this seriously and helps locate her lost ID promptly.

I am having trouble with Lyft picking me up at my home on 38-6ave in Brooklyn, NY [redacted]. Every time they pick me up on Dean Street, there are issues. When they arrive on the scene, I go to the corner, but they don't see me. This was particularly problematic on New Year's Eve when it was raining, and I couldn't locate the driver. I was even nearly charged for the trip when I didn't take it. In comparison, Uber has no trouble finding my home address. I appreciate Lyft's service, but the location pick-up issue is driving me to consider switching to Uber unless changes are made.

Hello, my name is Michele. My friend Doris George and I installed the Lyft app on my cell phone using her credit card. We have a few of your drivers saved, but we would like to switch the account name and phone number to Doris George's account since she is the cardholder. I have already logged out of the app on my phone. Please advise on the steps needed to complete this account change. Thank you for your assistance. Michele R. Phone: [redacted] Email: [redacted]

Hello, I am inquiring about a refund of $8.89 for a trip that was not completed due to two routing stops on 12/28/[redacted]. I was informed I would receive the difference from the $12.57 charged. It has been over a week and a half, and despite being told by "Helpdesk Glen" this morning that the refund was processed, my bank confirms no credit was received. Instead, a double charge of $15.87 was posted for the trip on 12/31/[redacted], totaling $12.57 and $3.26. I have provided bank documentation showing no refund was credited, and I am seeking immediate resolution as I have not received a response from Lyft's helpdesk team. Thank you for addressing this promptly.

I encountered difficulties creating a Lyft account as it did not accept my credit card and asked for another card with the same billing address, which I did not have. Even after attempting my debit card and a business account, both were rejected. Adding a PayPal account did not work either. Contacting Lyft's customer service was unhelpful as they redirected me to my banks, where no issues were found. Lyft now claims I violated terms of service and cannot use the platform. I wish for a real conversation to resolve this matter instead of receiving irrelevant canned responses.

Today at 11:25, I ordered a Lyft for an interview scheduled for 12. The app indicated my driver was 9 minutes away, but he didn't move his car. I tried to contact him without success. At 11:51, my driver changed, causing me to arrive late for the interview and lose the opportunity. This experience was frustrating and disappointing. I will not recommend Lyft to my friends or family. I believe the service provided was subpar, especially considering the time sensitivity of my situation. I expressed my urgency to the driver and still ended up being late. I am requesting a refund as my experience was a waste of time and money.

I'm disappointed with my recent experience with Lyft. Although I've had positive encounters in the past, their handling of my issue last night left me unimpressed. After my wife fell ill following a movie, I tried to book a ride using the Lyft app, only to discover that my account was missing. After re-entering my information, the app rejected my credit card, despite it being used frequently before. Upon arriving home via Uber, I noticed that Lyft had charged my "unacceptable" card twice for three dollars. When I reached out, they requested a screenshot, which I couldn't provide. Their response was unsatisfactory, telling me to take it up with my credit card company. Additionally, I was erroneously told I had already completed a survey about their service. Given this experience, I have deleted the Lyft app to avoid facing similar issues in the future.

I am reaching out to express my frustration with the recent ride I booked with your driver, William. I had an important appointment scheduled in advance and provided the correct pickup location - [redacted] Central Avenue, Middletown, Ohio, to be taken to [redacted] Mack Road, Fairfield, Ohio. Unfortunately, when William arrived, he was at the wrong location, causing delays and confusion. His attitude and unprofessional behavior throughout the interaction were unacceptable. I had to walk to meet him, which wouldn't have been necessary if he had come to the correct address initially. It was a stressful experience, as I urgently needed to reach my destination. I believe customers should not be subjected to such treatment. I urge you to address the behavior of your drivers to ensure a better customer experience in the future. I would appreciate a follow-up call or text, as I am not always reachable via email. My contact number is [redacted]. Thank you for your attention to this matter.

I experienced an issue with a cab ride through Lift. I was mistakenly charged $5 for a missed trip, which was actually a miscommunication. I correctly scheduled the pick-up for 7:00am at Super 8 motel to Universal Resort in Kissimmee, Florida. The driver, Vigas, couldn't understand me on the phone due to language barriers and left despite my attempts to communicate that I was there. I would like Vigas to return tomorrow as scheduled. I also request a refund of the $5 charge. I provided him with my details and itinerary, asking for a pick-up to Universal Resort and back to Super 8 at 6:00pm. I hope for resolution and clarifying the total trip cost. English Text: Vigas, my name is Coach Carter staying at Super 8 Motel, Kissimmee. I need the pick-up tomorrow at 7:00am to Universal Resort and return at 6:00pm for $15, correct? Thank you, Coach Carter Bienvenido a ayudar a resolver esta situación. Gracias. Best Regards, Coach Carter

I would like to report an issue with my Lyft ride. I booked a ride near Union Station in Chicago. The driver kept changing the arrival time, switching cars, and increasing the wait time. Despite showing the car was one block away at one point, we had to cancel as we are seniors and could not endure the cold. We ended up taking a taxi. I believe we should not be charged a cancellation fee for this experience. The ride details are as follows: - Requested on January 17 at 4:18 PM at [redacted] S Clinton St - Lyft cancellation fee: $5.00 - Charged to credit card ending in Visa ***[redacted]: $5.00 I received a missed ride receipt stating that the $5.00 fee was for the driver waiting. I hope this is not a common occurrence with Lyft's service.

I reached out to Lyft on 1/19/19 for a ride from 59th Circle K and Bell Rd. The driver, Steve, initially quoted me around $6.15 for a trip to the mall, but due to being at Walmart and not paying attention to his GPS, he wanted me to cross a busy intersection, which was inconvenient given my heart condition. After persuading him to come to my location, he became impatient, calling me a time-waster. Despite offering not to proceed with the ride, I was shocked at his disrespectful attitude towards a senior with health issues. He then overcharged me $11.15 for dropping me off at the wrong location. This behavior was unacceptable, and I feel strongly that service providers should treat customers with respect, especially those in need. I refuse to tolerate such mistreatment from service professionals.

On January 23, [redacted] at 4:32 PM, I had a Lyft driver named Ronaldo pick me up from Reagan Airport in Washington DC for a shared ride to the Graham Hotel. Despite giving the correct address to Ronaldo, he dropped me off at a different location, the Tyler House at Capital and M Street, telling me it was the Graham Hotel. This caused a distressing situation as I found myself in an unfamiliar and potentially unsafe area. A security officer assisted me and I eventually reached the hotel safely after the help of another driver, Dre, and a kind DC police officer. I am deeply upset by this experience and request that appropriate action is taken regarding Ronaldo to prevent this from happening to others. Thank you for your attention to this matter.