Lyft Customer Service Issues

I need a driver to help me with various errands and tasks since I am moving due to personal reasons. I have items in the car but I can't seem to request the same driver on Lyft without waiting for a different one. Can I hire a specific driver in my situation? Is this an app issue? I need quick assistance as I have important tasks to handle during my move. I want to stick with the same driver, so please resolve any obstacles preventing this. If not, I may stop using Lyft. Thank you.

I need to report an alarming incident that occurred during a Lyft ride on Saturday, January 26th at 2am, from Park City UT to Riverdale UT. The driver made unsettling comments about making it "worth his time" before the journey even began. During the ride, we encountered a significant delay due to a car accident. When we reached our destination street without a house number provided, the driver abruptly demanded we exit the vehicle. Despite being just 7 minutes away, he refused to continue unless we paid him more money. Feeling unsafe and stranded, we offered cash, which he accepted before charging us again through the Lyft app. This behavior amounts to extortion in our view, and we want to prevent future passengers from experiencing the same treatment. We suspect this may be a pattern with this driver. I can provide more details if needed, please reach out to me using the email address below.

I am experiencing issues with Lyft regarding billing problems. I have not received a response to my initial complaint. The lack of communication with my driver is hindering my overall satisfaction with the service. Lyft's application has caused me financial strain due to increased ride costs and elevated fees. The inability to improve user experiences and facilitate communication between users and drivers has made my trips less successful. The lack of a reliable mobile application hampers Lyft's competitiveness. I am seeking reimbursement and expect better service in the future to restore my trust in the company. Thank you.

I have been trying to reach out to a supervisor for months, but my requests have been consistently ignored by the service representatives. I am insisting on speaking with a supervisor and not receiving any more generic responses. The abrupt termination of email conversations without resolving my concerns is unacceptable. I appreciate when a representative showed understanding and allowed me to reapply, but the subsequent interactions have been dismissive. I strongly request to escalate the matter and address the ongoing issues. I have been driving for a competitor rideshare company for almost three years with a clean background check from various platforms in the past six months. It seems there is a simple issue that needs attention. I urge Lyft to review my case promptly as I am frequently asked by passengers to use their services. Your prompt assistance in connecting me with a supervisor is greatly appreciated. Thank you.

I attempted to register for the 15% plan but encountered issues with my MasterCard, which I have used since [redacted]. This card is also used to pay for Lyft rides. If my card is no longer accepted, I may need to discontinue our association. Kindly contact me promptly as I have plans scheduled today. I am not interested in a PayPal account. It must be my MasterCard or nothing. I am a senior citizen and disabled. Would the media be interested in this situation?

Dear Lyft, On July 17, [redacted], I needed a ride from my home at [redacted] River Rd., NW to Suburban Hospital in Bethesda to visit my wife. However, I encountered unexpected address issues on the app and communication challenges with the driver, Mr. Agyinem. He seemed to have difficulty with English and took an unusual route to the hospital, leading to a fare discrepancy of $27.++ instead of the estimated $9. After a $5.00 credit, the charge was still $22.87, which I find excessive and unfair. I've never experienced such issues with Lyft before and would appreciate a prompt adjustment to the fare. If this matter isn't resolved satisfactorily, I will have to close my account. The app should allow users to correct errors like these and ensure drivers can communicate effectively. I hope for a prompt resolution to this issue. Sincerely, John W. Washington, DC [redacted]

Last night, while in downtown Minneapolis, I was waiting for the price to drop due to a concert in town. When I noticed the price had decreased, I booked a ride. After selecting the ride, I realized the cost had doubled without receiving any notification. My total came to $88, not including the tip, whereas I initially expected to pay $36. I would not have chosen the ride if I had been aware of the significant price increase. As a loyal Lyft customer who has never encountered problems before, I believe I should not have to pay the full amount. I kindly request a 50% discount on the ride. Thank you for addressing this issue. Sincerely, Nicole

I made a booking for a Lyft ride tonight at 7:45. The app shows the scheduled ride, but I haven't received any confirmation yet. Two people mentioned something about canceling, but I'm unsure if they meant for an earlier ride today or for the ride tonight. I just want to ensure that someone will pick me up. You can text me at [redacted] with the details. Thank you.

I had an issue with the Lyft driver who missed my building in the complex, causing me to miss my bus due to the delay. Despite trying to contact the driver, I was unable to reach them in time and had to order a second ride. This made me late for work, resulting in a fine and a cancellation fee. I would appreciate it if the drivers paid more attention to building numbers and if I could get a refund for the cancellation fee as I did not cancel the ride. It would be fair to receive a free ride to compensate for the wage loss and bank fees incurred due to these circumstances. Thank you. - Allen W.

My daughter took a Lyft ride on February 9, [redacted], from her job to home and then the next day, February 10, [redacted], she called for another Lyft to get back home. She paid online with her credit card and waited for Joe to pick her up. When Joe arrived, he asked her age, and upon finding out she was not 18 yet, he refused to give her a ride. He charged a $6 cancellation fee and took money from my card for no valid reason. My daughter had to walk home alone, which was unsafe for a young girl in the dark. This was unprofessional and upsetting. I will look into making this situation public to protect other young girls needing rides. I have contacted my credit card company regarding the unauthorized charges. Lyft should consider asking online customers about their age to avoid situations like this. Payments should be made in cash to avoid unauthorized charges. I request a refund for the ride that never happened on February 10, [redacted]. Thank you.

On Friday, February 8, [redacted], I used the Lyft app on my cell phone to request a ride from [redacted] Market Street, near Embarcadero Bart Station, San Francisco, California, to St. Mary's Medical Clinic at One Shrader Street, San Francisco, CA. I had a medical appointment for my high blood pressure. Despite standing in the rain for a long time, the Lyft driver did not arrive at the correct location as indicated on my phone. I had to cancel the trip multiple times due to various issues, resulting in a $5.00 cancellation fee. After facing difficulties with multiple drivers, I finally connected with a driver named Teresa who picked me up promptly. Despite the challenges, Teresa was professional and courteous. I have concerns about the incorrect location tracking on the app and the unfair cancellation fee given the delays I experienced. Any guidance on these matters would be appreciated. Thank you. Best regards, Ella J. R. Email: [redacted]

Subject: Disappointing Experience with Lyft on 14/2/[redacted] Hello, I wanted to quickly share my recent experience using Lyft on 14/2/[redacted]. This has been one of my worst rides. I needed to travel a short 3 km distance from work to home for Valentine's Day, but encountered several driver cancellations, leading to delays and frustration. Despite trying to communicate with the driver about a more convenient pick-up location due to hospital traffic, the app caused further delays by not allowing the driver to confirm my pick-up. As a loyal Lyft user, this experience was very disappointing and I believe some form of compensation is warranted for the inconvenience caused. I hope to see a more personalized response from Lyft, rather than just automated messages, to resolve this situation. Thank you, Arman

I recently applied to drive for Lyft and was approved. I set my pick up date for my reserved car on Monday, 02/18, through Express Drive after paying the $[redacted] deposit. However, I had to buy a new smartphone and changed my number on 02/15 right after being approved. Now, when I try to use the Lyft Driver app, it keeps sending me to a sign-up page, even though I already completed that step. I received an email saying there was a duplicate account due to my number change, they assured me they fixed it, and I updated my number on the Lyft website. However, I still can't access the driver app. How can I start driving if I can't access the app?

I have experienced unauthorized charges from your company on my credit card. I demand an immediate refund. I have already filed a police report with the Akron Ohio police department. I need information on the individual "Dawn" you mentioned to recover the money. Your company debited my card 4 times, totaling $35.37. Despite reaching out, you have not addressed the issue. My local news team advised me to ask you once more to resolve this matter. I appreciate the kindness of those who have helped me during this stressful time. It is regrettable that you choose to conduct business in this manner and I have involved the media. Good day. T. Stoltz

Yesterday evening, on February 18th, I arranged a ride for two people from Dudley Ave., Venice, to [redacted] Hill Street. The driver was supposed to arrive in 9 minutes, but after waiting for 20 minutes, there was no sign of Lyft. Instead, I saw a completed ride under the name ADEDOTUN, which locked my app and prevented me from requesting another ride. The app indicated that the driver picked up someone else named Susan at a different address, abandoned our ride, and charged me unfairly. I had to use another phone to bypass the situation caused by Adedotun on my account, and I ended up being charged for a ride I didn't even take. Please resolve this issue quickly and keep Adedotun away from my future rides. Thank you for your attention to this matter.

During my recent Lyft ride, the driver dropped me off in a busy driveway without giving me enough time to grab my phone. Despite my attempts to contact him and retrieve it, he failed to return promptly as promised, resulting in me missing an important meeting. The driver's rush and lack of responsibility for the situation, combined with his false assurances, have left me feeling frustrated and inconvenienced. Waiting until 5:30am the next day to return the phone is unacceptable, and his behavior throughout the entire ordeal was inconsiderate and lacking in basic customer service. I believe that his rushed driving and irresponsible actions have caused me unnecessary trouble and embarrassment.

On February 7th, at approximately 4:30 a.m., I requested a ride with an estimated wait time of 11 minutes. The ride was accepted, but by 4:40 a.m., the car had not moved and the wait time was stuck at 7 minutes. Realizing the delay, I cancelled the ride at 4:53 a.m. to ensure I made it to the airport on time for my flight. Unfortunately, I had to park my car in valet to catch my vacation flight, incurring a cost of $[redacted].00 for 10 days. This is the second time I have faced such issues with Lyft. While I do not expect full compensation for the parking expense, I would appreciate a reasonable credit for future rides as a gesture of goodwill.

I understand that you may receive numerous donation requests, but I hope you will consider mine. I am putting together a Girls Night Out basket, including a donation from a local salon for a private party of 8 followed by dinners and drinks. I would love to include Lyft vouchers for transportation. Thank you for your time. I want to share a bit about my journey - from being a high school dropout who was pregnant at 16, to becoming a former Navy officer with over 8 years of service, and now an Obstetrician/Gynecologist in Des Moines, IA. I am a proud mother of 4 and happily married for 17 years. I have been actively involved with EYES OPEN IOWA for 5 years, a non-profit organization dedicated to adolescent sexual health education in Iowa. Despite facing funding challenges, we have made a significant impact in reducing teen birth rates. I am hosting a GALA in MY HOME to raise funds and awareness for Eyes Open Iowa. The event will feature drinks, food, raffles, and a SILENT AUCTION. I would be honored to showcase your business with a donation for our auction, providing visibility to over [redacted] guests. The event is scheduled for May 18, [redacted]. Amy B., MD

Hello, I am reaching out because I accidentally left my keys in a Lyft car this past Saturday. I followed all the necessary steps to retrieve them, including contacting the driver and reaching out to Lyft's customer service for assistance. Initially, Lyft was helpful and said they would update me on the status of my lost item once they contacted the driver. However, it's now Thursday, and I have not received any updates. Interestingly, my tile tracker shows that my keys are at the exact location of the Lyft Hub in DC, where I recently moved. Not having my keys along with the lack of communication has been frustrating and disappointing. As a loyal Lyft customer who has recommended your service over Uber, I hope to resolve this situation promptly. Please contact me by phone at [redacted] tomorrow to assist me in getting my keys back and restoring my trust as a valued customer. Thank you, Kelsey

Hello, I wanted to address an issue I encountered with my recent Lyft ride. After being dropped off, the driver failed to end the ride, resulting in a charge of $90.14 instead of the $27 estimate given initially. The experience was particularly challenging as the driver's location was inaccurately represented, causing confusion. As I have a disability, walking and communicating take extra time, making the situation even more difficult to navigate. I have evidence in the form of screenshots to prove the drop-off location at 75 Maiden Ave. This incident marks the second occurrence in two months, and I am requesting a full refund. I typically receive reimbursement from NYC's Accessaride for Lyft rides, but this overcharge may not be covered. Your assistance in resolving this matter would be greatly appreciated. Thank you.