Lyft Customer Service Issues

Please, my driver has my phone associated with the number [redacted]. I have a landline where you or Alejandro, the driver of the Toyota RAV4 that dropped me off at [redacted] Biscayne Blvd., Aventura, Florida [redacted] around 2:10 PM, can reach me. My pickup was from my condo at [redacted] Mystic Pointe Dr., Building [redacted] unit [redacted], Aventura, Florida [redacted]. You can contact me at 1-[redacted] for the landline or on the cell phone he has at [redacted]. He tried to follow me into the office after dropping me off, as confirmed by the valets. I canceled the credit card linked to the lyft charge. If he is looking for a reward, please have him call me and bring my phone. I am willing to pay $50 upon delivery. Reach me at 1-[redacted]. Thank you, Abby Schaefer

On February 20, [redacted], during a ride with my passenger Frances, the ride was seemingly cancelled as I was driving her home. Frances had been added to my queue while I was already driving another passenger, and I picked her up at [redacted] Las Gallinas Ave., San Rafael [redacted]. Although her destination ([redacted] Redhawk Rd., Novato) was displayed in the Lyft app, the turn-by-turn directions weren't visible, a recurring issue when there are queue additions. I input Frances' destination into my Garmin GPS and headed north on Hwy [redacted]. While en route, I noticed the destination route vanished from the Lyft app, but due to rush-hour traffic, I couldn't stop to investigate. Upon reaching [redacted] Redhawk Rd., I couldn't find the Dropoff button in the app, attributing the issue to poor GPS signal. It was only after arriving that I received a text from Lyft stating Frances had cancelled the ride unexpectedly. I request Lyft add the fare amount for the trip from [redacted] Las Gallinas Ave. to [redacted] Redhawk Rd. to my earnings. Thank you, Nony M.

On February 22, [redacted], amid heavy rain, I booked a Lyft ride from [redacted] E. Portland to [redacted] W Granada. The app indicated the driver was 6 minutes away, so I waited indoors until 2 minutes remained. Even though the app said the driver was 1 minute away, they took a while. A vehicle resembling my driver’s, a green Toyota Camry Hybrid with plate CKYO315, sped by as I waved but didn’t stop. I tried to contact the driver, but when he finally picked up, he rudely claimed I wasn't outside. Frustratingly, he abruptly ended the call. The app warned the driver would leave after 5 minutes, so I kept calling, but he wouldn't answer. With my phone dying, feeling cold and stranded, I begged a passerby in the building to let me charge my phone. Eventually, I rebooked and luckily, the second driver, Jesus with a Toyota Corolla (CCF6132), was compassionate and efficient. However, I'm deeply disappointed by the first driver’s behavior and suspect discrimination. I seek resolution promptly and may involve legal help if needed. Thank you.

I had a driver who picked up my sister and me from the emergency room after I was treated for bad stomach issues. Shortly after leaving the hospital, he pulled over and threatened to kick us out of the car unless I gave him a 5-star rating. Initially, I thought it was a joke, but he insisted it wasn't and even mentioned calling the police. Feeling uncomfortable, I reluctantly agreed to give him the rating to continue the ride. He then drove fast to my destination where I quickly exited the car and informed him I would be reporting his behavior. I was in a lot of pain, and I requested a refund for the ride and for him to be reprimanded for his unprofessionalism and reckless driving, especially considering my sister couldn't even secure her seatbelt.

I'm Marjorie Everett, and my husband, David Everett, drives for your company. I am reaching out as he was unable to contact you due to not having a phone number. He received a notice today, Sunday the 24th, around 1 p.m., alleging he was intoxicated, which is untrue. We have been trying to reach you for over an hour without success. David rarely drinks and never while working; he believes this to be a mistake. He is anxious about potentially losing his job over this. Please provide clarity on who made this accusation so David can prove his innocence. He is willing to take a breathalyzer test. Kindly contact him at [redacted] or me at [redacted]. We hope for a swift resolution.

Tonight, my family experienced a concerning situation with one of your drivers. Despite the driver arriving, there was a miscommunication regarding the number of passengers allowed in the vehicle. Following this, the driver exhibited rude behavior, threatening to leave us and speaking aggressively. Despite attempting to address the issue calmly, the driver became increasingly irate and even made unsafe stops during the ride. This behavior was not only embarrassing but also endangered our safety. We value the service provided by Lyft but believe that drivers should uphold a certain standard of professionalism and respect towards customers. We were alarmed by the driver's conduct and found it unacceptable, especially considering the amount we spend on Lyft services monthly. We hope that steps can be taken to ensure that such incidents do not occur in the future, as our safety and comfort as passengers should be a top priority.

I was charged a no-show fee, even though I was at the pick-up location and on the phone with the driver trying to locate him. We were on the phone for 2 1/2 minutes, confirmed by Lyft. When my husband approached, the driver hung up. I tried to call back, but got no answer. I've been trying for two days to get a refund, but they will only offer a $10 coupon valid for 14 days. They won't provide a name, address, or phone number for a manager either. I'm not sure if the driver left due to racial bias towards my Hispanic husband.

I am deeply concerned about a recent incident involving one of your drivers, "Sam." He cancelled my appointment while blocking my circular driveway and accused me of making derogatory remarks, tarnishing my reputation. Despite my multiple requests, I have not received the alleged statements he submitted. I believe I am entitled to know the content of these accusations. Regarding my email address, you already have it, and I hope re-entering it won't be necessary, as your responses have been lacking. I received a notification about the negative comments from Sam, which I find unacceptable. As an attorney, I expect transparency about the allegations made against me. I am disappointed that there is no listed telephone number for direct communication, and even more so by the lack of response to my inquiries. I trust this matter can be resolved swiftly without the need for legal action to obtain the information I rightfully deserve.

I am Kimberly Landry, and I've attempted multiple times to address a billing error regarding an overpayment. Despite my repeated requests for a return call, I have yet to receive any response. On Saturday the 22nd, I traveled from Concord, California to Vallejo, California (a 14-mile journey each way), and was charged over $29 for the outbound trip and over $41 for the return journey. When I inquired about the high costs, I first received an explanation that it was correct, then an email mentioning different cost factors in New York, which is not relevant as we are in California. I urgently need this matter resolved today; otherwise, I will escalate it further. Thank you.

I had some billing issues with two different drivers recently. The first ride was with Torie, and despite being at the specified location on time, he charged me a $5 cancellation fee and was unresponsive to my calls. I found his behavior unprofessional and frustrating. The second ride was with Howard, and I believe I was overcharged $9.14 as I was dropped off before my destination. The ride should have been cheaper since I was not taken to my final stop. I noticed the drop off location was vague, simply listed as Philadelphia, which could have contributed to the overcharge. I prefer using Lyft as it is a convenient service, but these experiences were disappointing. I hope these issues can be resolved promptly. Thank you.

Yesterday, I was driven from Bradenton to Tampa. Unfortunately, the driver seemed to be unfamiliar with the route, even before encountering a traffic jam. I had to provide directions as he kept taking wrong exits. Additionally, the car was quite messy inside. I believe the excessive duration of the trip was mainly due to the driver's navigation issues. Furthermore, we faced a significant delay caused by a vehicle fire, which was beyond our control. The total fare was unreasonably high, and I was compelled not to tip the driver for the first time. I am requesting a refund or a partial refund to address these concerns. If not resolved satisfactorily, I intend to switch to Uber for my future rides. - Dail Weinberger

We used a $20 Lyft credit from an event sponsor. The ride cost was unclear with the credit application. Despite confirming to the driver we didn't want to pay beyond the credit, uncertainty remained if the ride was covered by the $20 credit. The driver's response was vague, assuring us it was fine to get in. Unfamiliar with Lyft pricing, the additional charge seemed to indicate $14.95, which appeared excessive on top of the $20 credit. Despite our hesitations, we proceeded with the ride as instructed by the driver. We would have chosen a subway ride if we knew the cost would exceed $40. A simple solution could be applying my husband's $20 credit to supplement mine, resolving the issue. We await your feedback. Thank you.

I need to speak to someone who can assist me. I have already emailed Lyft support regarding the issue, but it was not resolved to my satisfaction. On Wednesday, I ordered a ride at 3:01 pm, and the arrival time showed up as 3:07 pm, so I set my phone down and continued what I was doing. When I went outside at 3:07 pm, my ride wasn't there. I looked at my phone, and the time had been moved to 3:18 pm. It was too late to order an Uber and risk getting the same or a later time, so I kept it. When I got in the car, the driver was not apologetic at all, instead, he told me how he took another ride after accepting mine. My son gets out of school at 3:10 pm, and he and his teacher were outside waiting for me for 10 minutes. This is unacceptable when I was initially told my ride would make it with more than enough time.

My ride on March 1st with Esat from 34 Warren Avenue, Boston to [redacted] Arsenal Street, Watertown was quite stressful. Esat seemed to have a limited understanding of English, leading to confusion during the trip. When I tried to communicate my destination, he asked me to speak into his phone, leaving me uncertain about the purpose. Another passenger who joined later further complicated things by providing conflicting directions with the GPS. Esat should have clarified that I, Kathleen, was the first drop-off. Due to my visual impairment, I struggled to follow the route, and the lack of communication added to the challenge. Ultimately, I was dropped off after 8 pm instead of the expected 7:41 pm. I would like to request a refund for this ride and express my concerns about drivers who struggle to communicate effectively with passengers due to language barriers. - Kathleen Maskell

To whom it may concern, I am writing to report an incident involving a Lyft driver named Mauritza who picked up my client, Mr. M. Lipman, on Sunday, March 3rd, at 8:00 p.m. in Orlando, Florida. Despite Mr. Lipman mentioning there was a second passenger, she failed to accommodate this and subsequently left Mr. Lipman stranded on I-4, route 68, at around 8:15 p.m., endangering his safety. As legal representation for Mr. Lipman, we demand that Mauritza be terminated from her position immediately. It has come to our attention that she may not understand English well, which could have led to the misunderstanding. We urge Lyft to confirm her dismissal promptly. If our request is not met, we will be pursuing legal action seeking damages, legal fees, and costs totaling $10 million. For further communication, please reach out to me at [redacted]. Thank you for your swift attention to this matter. Sincerely, Shulman Rogers, Potomac MD

I, Tameika B., am requesting Lyft's services. I was told I owe money when I have already paid earlier or tried to pay if needed. I requested a pick-up from Dotty's at [redacted] E Charleston to drop me off at [redacted] Taft Ct. They claimed I owed money from another ride, which I believe I settled. Despite assurances of imminent arrival, they keep delaying, leaving me stranded. I have enough funds on my card for the ride. If issues persist, I may have to switch to Uber. I have urgent matters to attend to and the prolonged wait is unacceptable. Kindly ensure my ride promptly as I must make it to an unmissable appointment. No emails confirming the ride were received. Please dispatch a driver to collect me from the specified locations and transport me home as soon as possible.

The driver's behavior towards me and my daughter was unwelcoming and rude. Despite having my 5-year-old daughter, her car seat, and a small luggage, he expressed discontent first about my daughter and her car seat, then about the luggage. Although I've had no problems with shared rides with my daughter and luggage before, he insisted my belongings inconvenienced potential future passengers. I offered to put the luggage in the trunk, but he harshly agreed, citing potential customer frustration. Despite our short 3.1-mile trip, he abruptly ejected us from the car, shouting in front of my daughter, leaving us stranded in the cold. This extreme and hostile behavior is unlike any situation I've encountered with Lyft. Instead of credits, I am seeking a refund for this unacceptable experience.

On March 4, [redacted], I booked a ride for 3:30-3:45 PM. At 3:20 PM, I received a notification that a driver was trying to contact me. When I checked the app at 3:30, the scheduled ride had disappeared without any prior indication. I had to book the nearest available ride, which caused me to arrive at work 20 minutes late. This is the first time I have encountered such an issue with the rideshare service. As someone who relies on this service due to a disability that prevents me from driving, this inconsistency is unacceptable.

I submitted my feedback on Feb 22 regarding an issue but have not received any response yet. Please contact me at [redacted]. This is not discrimination but an experience I had with a driver not showing up on time for a pre-booked ride to the Detroit Metro airport on Feb 14. Despite ordering the ride the night before, I received a text from the driver at 7:45 am informing me they would arrive 38 minutes late and the fare had increased by $20. We had to cancel the ride, drive ourselves to the airport, and pay for parking, defeating the purpose of using Lyft. It was a disappointing experience with driver Jerilyn. This will be my first and last time using Lyft. I can provide a copy of the text message. - David Levitt, [redacted], [redacted]

I was charged a hold for $25.92 for a scheduled pickup on March 10, [redacted], at 4:00 PM from the Marta Center Bus Station on Peachtree St in Atlanta going to Jasmine Parkway in Alpharetta. MegaBus notified me about a change in pickup time due to Daylight Saving Time, shifting it from 4:00 PM to 5:00 PM. Unable to adjust this on MegaBus, I opted to use Uber which provides better flexibility with scheduled rides. Unfortunately, MegaBus' software lacks basic features for customers like me who need to make changes. Moreover, the absence of a customer service contact number is frustrating. I am requesting a refund or removal of the hold on my credit card, and also asking for my account to be deleted. This experience has left me dissatisfied, and I will not be using MegaBus in the future.