Lufthansa Customer Service Issues

Subject: Refund Request for Seat Allocation Issue - Booking Ref WSLLA9 Dear Sir/Madam, I am writing to request a refund for a seat allocation issue on my recent trip from Frankfurt to Victoria Falls and back. My Booking Reference is WSLLA9 and my Ticket number is [redacted][redacted]. Upon boarding in Barcelona, I noticed that the assigned seat on my Boarding Card was different from the one I had paid for and selected. The staff mentioned it was a similar seat, but it was not suitable for me, being over 1.87 meters tall. The return journey also had a similar problem with the seat not being as paid for, leading to discomfort throughout the trip due to limited legroom. I kindly ask for a prompt refund of the total amount of [redacted] euros spent on seat selection. I want to mention that despite these issues, the Onboard staff was exceptional, providing excellent service throughout. Thank you for your attention to this matter. Sincerely, JF Ritchie

Dear Sir/Madam, I am requesting the email address and phone number for the baggage store at Frankfurt airport. My son, C.M., traveled from Bucharest to Sao Paulo via Frankfurt. Due to a delay on the first flight, he missed his connection and had to stay overnight in Frankfurt. The airline staff assured him they would transfer his luggage to the new flights, but upon arrival in Curitiba, his baggage was missing. He, being a seaman currently at sea, urgently needs his belongings which are all in that suitcase. The vessel's agent has contacted Latam Airlines Group, who confirmed that the baggage was not loaded onto the flights in Frankfurt and Sao Paulo. Thank you in advance.

Dear Sir/Madam, Good day. I kindly request the email address and phone number of the baggage store at Frankfurt Airport. My son, C.M., traveled from Bucharest to Sao Paulo with a layover in Frankfurt. Due to a delay on his first flight (LH1421 on June 29th at 18:35), he missed his connecting flights and his itinerary was changed. A staff member in Frankfurt assured him that his luggage would be rerouted accordingly. However, upon arriving in Curitiba, his luggage was missing. He has filed a lost baggage report as all his belongings are in the suitcase. He is currently at sea working as a seaman. The vessel's agent has contacted the Latam Airlines Group, and they confirmed that the baggage was left behind in Frankfurt and Sao Paulo. Thank you in advance. Email: [redacted]

I submitted a refund request over a year ago, but I have yet to receive any update or response regarding my refund. On January 20, [redacted], my flight LH978 from Dubai was delayed, causing me to miss my connecting flight LH631. Due to this situation, I had to pay [redacted] euros for a new antigen test as my COVID test had expired. Despite being at the airport for over 30 hours, the company did not provide any accommodation or meals as promised by the customer service representative. Eventually, I was rebooked on flight LH980 the following day. I am seeking information on when I can expect to receive my [redacted] euro refund for the antigen test and compensation for the flight delay.

Good morning, My name is Manolo, and I am reaching out regarding my lost baggage. On 07-07-[redacted], I checked in at Bologna BLQ for flight LH0285 with a connection in Frankfurt for flight LH [redacted], heading to Chicago ORD. The baggage tag number is LH [redacted]. Upon arrival in Chicago, my baggage was missing, and I proceeded to file a report online. Despite checking the baggage status online, I have not received any updates or information regarding the situation. I would appreciate any information regarding my lost baggage. Thank you, Manolo

I recently received an email from your company offering me [redacted] euros as compensation for the cancellation of my flight on June 2nd. I am having trouble using the link provided to deposit the amount into my account and despite sending multiple emails, I have not received a response. My Feedback ID is [redacted]5. I am Kia Kharazi, my flight number was LH [redacted] on June 2nd, [redacted], and my Booking Reference is 4HEJKZ. I am looking forward to your prompt assistance on how to successfully deposit the funds into my account without any further complications.

Hello, We recently made a flight reservation through Lufthansa with the flight being operated by United Airlines. After contacting Lufthansa regarding traveling with our pet, we were initially given misinformation about the pet policy by a Lufthansa representative. When we tried to make the necessary arrangements following their guidance, we received an email from United Airlines stating that our pet couldn't accompany us due to their policy, leaving us unable to cancel the booking as it was outside the 24-hour window. Our attempts to discuss alternatives or changes with a customer service representative were met with rudeness and unhelpfulness. We were quoted a fee of $[redacted] to change the date or fly into a different airport, despite finding new flights for $[redacted]. This experience has been frustrating as it could have been easily avoided if we had been given the correct information initially. We are seeking assistance in resolving this matter promptly. Thank you, Ana

My son's Lufthansa flight from Dublin Airport to Ninoy Aquino International Airport, Manila on July 8, [redacted] (Booking Reference: SH3UJI) was scheduled 2 months prior; however, upon arrival at the airport, his name couldn't be found in the system. Despite spending nearly 4 hours on the phone with customer service trying to resolve the issue, we were informed the next available flight was on August 11th, without any apology or explanation for the error. Feeling distressed and helpless due to the lack of assistance and the need to attend important celebrations in the Philippines, I had no choice but to purchase another ticket costing £1,[redacted]. The experience was mentally and physically exhausting, requiring multiple trips from Northern Ireland to Dublin Airport within 24 hours. This unforeseen financial burden has impacted us significantly, especially considering our modest incomes as a domestic worker and a nurse. The situation has left me feeling powerless and deeply affected, as the expenses have jeopardized our travel plans and savings. Thank you for your attention to this matter.

After losing my wife and son, my daughter and I have been approved to sponsor a Ukrainian citizen to come to the US. We were misinformed by Lufthansa about bringing her dog, Chia, with her on the flight. Despite having all the necessary paperwork for Chia, she was denied boarding due to her size. Chia is more than an emotional support animal to my daughter as she is her only family since leaving Ukraine. We are struggling to find a way for Chia to travel with Daria, whose Ukrainian Parolee US passport expires in 45 days. We have contacted various pet transport services without success. Your assistance in resolving this urgent matter would be greatly appreciated. Kindly review the provided flight details and contact information for Daria. Thank you for your help and understanding. Flight Details: Lufthansa Reference QU7V9Y Ticket Number: [redacted][redacted] Ukrainian Citizen: Daria Zhyvylo Phone: +[redacted] 93 [redacted] Email: [redacted]

I made a booking with Lufthansa for a flight from Naples to Bremen from August 1st to the 7th. The original departure time from Naples was at 13:10 with a layover in Munich, and the subsequent flight to Bremen was at 18:40 with flight numbers LH1877 and LH2196. Today, July 13th, I discovered on the Lufthansa website that they changed my flight times. The new departure is at 17:20 from Naples to Munich and at 21:45 from Munich to Bremen. I am upset that this change was made without consulting me. Additionally, it is frustrating that I cannot reach them as their official phone number is constantly busy. This lack of communication is disappointing, especially considering the cost of the tickets. Can anyone provide advice on how to handle this situation? Thank you, Annamaria Scotto Di Carlo. Booking code: PR69AR.

Our group of four experienced a flight cancellation after boarding from Munich to Zagreb. Unfortunately, all our checked bags were lost, leading us to buy extra clothing and essentials. We received two bags after 9 days in the USA and one more after 11 days at the airport. However, the fourth bag is still missing. When attempting to claim the [redacted] Euro reimbursement for delayed bags, we were informed our flight wasn't eligible due to it being weather-related, despite clear weather that day (June 24). The pilot shared our confusion about the cancellation. How can we seek compensation for the expenses we incurred during the trip?

I planned for a relaxing vacation in Copenhagen before heading to a festival, but it was a nightmare from the start. After a 2-hour flight delay, the worst flight experience and food, I arrived only to find my luggage missing. Hours of waiting, only to discover they hadn't sent it. I spent hours in line at the airport, finally getting my luggage, but it was the wrong bag. Hours more to file reports, stranded in slippers and borrowed clothes. Forced to spend money on essentials, left with no clothes, no money, and my festival plans ruined. I ended up sleeping on a staircase and even had my phone stolen. This whole ordeal has left me devastated and frustrated. I hope for proper compensation for the chaos caused by Lufthansa. - Jan K.

Good afternoon, I attempted to depart from Hamburg to Zuerich on May 31st, but due to a canceled prior flight causing congestion, I was rescheduled to fly on June 1, [redacted]. Consequently, I had to stay in a hotel overnight. I am seeking information about the missed May 31st flight for reimbursement purposes. Specifically, I am in need of the flight number, ticket number, confirmation, and booking details to file for a refund for my accommodations and taxi expenses incurred in Hamburg. Unfortunately, I do not have this information available. My name is Anna Clara Erika Schmidt, and I have received an email requesting this data from Lufthansa. Thank you for your assistance. Kind regards, Anna Cl.E. Schmidt

I am looking for information about my son's lost racing bicycle that went missing on its way from Canada to Frankfurt to Belgium last weekend (July 10). I have reached out to the North America Lufthansa baggage center, who informed me that it should be delivered. However, my son has been unable to connect with anyone from Lufthansa in Europe. The phone lines are constantly busy, with no luck getting through. My recent call to the North American number had me on hold for an hour, only for the agent to take the baggage claim number and never return. We are eager to know the exact location of the bicycle bag for retrieval. I am requesting the phone number for Lufthansa at Brussels airport to speak with someone directly. The online information we have found is outdated. I urgently need Lufthansa to update me on the lost bag's location and how it will be reunited with my son before he misses more racing opportunities.

I am reaching out regarding the email correspondence I sent earlier. It has been three weeks since my seat on the Munich to Montreal flight on June 24th was canceled at Munich Airport. My booking reference is 4DXoso, and my full name is Nohad Nasr with ticket confirmation LH359/LH4282. Upon arrival at the gate for check-in, I was informed that there was no ticket or seat assigned to me, despite receiving confirmation emails from LH. I was unable to check in or obtain my boarding pass at Cairo Airport, leading to a 15-hour delay at Munich Airport to resolve the issue. As a result, my two luggage items have been delayed for three weeks since my arrival in Montreal on June 25th. I am requesting a full refund for my ticket and reimbursement for both my luggage. Thank you. Nohad Nasr

Baggage Loss! Our suitcase has not arrived at RSW yet. A loss report was filed at EW Discover (no Lost & Found at RSW), but we did not receive a receipt for it. The ground staff seems overwhelmed. The EW Discover counter is only open for flight processing, making it challenging to inquire about our missing baggage. We have been checking at RSW every flight day. The suitcase was supposedly found in FRA on 10.07.[redacted]. We are a family of 3, and all our belongings are in that suitcase. We need to know when to expect the delivery of our luggage. Without a Property Irregularity Report (PIR) number, we cannot even report any damages, which the RSW ground staff seems unaware of. How do you propose we proceed? We are quite upset, have no luggage, and need to manage with some essential items we purchased for ourselves and our young daughter. When will we get our suitcase?

Hello, I accidentally left one of my bags at the Barcelona (Spain) Airport while transferring between United and Lufthansa Airlines. I was flying in Business Class from Washington DC to Munich via Barcelona. The bag contains essential items, including my medications. The Baggage Tag number is 0[redacted]81, and I flew on July 6th departing and arriving in Barcelona on July 7th. The missing bag is a Black with White Stripe Upright bag with a large Green Ribbon and a small Blue Ribbon. I am unable to return to Barcelona to check the Lost and Found myself. I appreciate any assistance in locating my bag as it holds items of sentimental value. Thank you for your help. Best regards, K.S.

Hello, I am reaching out again regarding an unresolved issue with my booking. My booking number is LCAHMJ, and my name is David Tethal. The address provided is [redacted] Wicks Drive, Palm Harbor, FL [redacted]. The ticket number is [redacted][redacted], and my Miles&More number is [redacted][redacted]. The date of the flight in question is July 27, [redacted]. After visiting customer service in Germany, they mentioned a problem with my ticket that needs attention from someone else. Despite multiple calls and emails, including feedback number ID [redacted]6, the issue remains unresolved. I have rebooked my ticket and need to pay a difference fee of $[redacted], which was never charged to my credit card despite providing the information multiple times. The ticket is on hold, originally from Orlando but rebooked for a flight from Miami. I desperately need assistance as my family is set to travel with me, and their tickets (booking number: V9F8YG) seem fine, but we must fly together. I am looking forward to your prompt help with this matter. Thank you for your support. Best regards, David T.

Hello, I am writing to inform you that upon our arrival on Sunday, 17-7, with flight LH0492 in Vancouver, Canada, one of our suitcases was misplaced. My daughter, who checked the baggage, was notified via email. Dear Mr. or Mrs. Woldhek, We regret to inform you that your baggage was not loaded on time. The baggage number is [redacted] on flight LH492 on 17.07.[redacted]. Please visit our website to provide your delivery address for the baggage and contact details for updates. We are making all efforts to retrieve your baggage promptly. When we attempted to use the website, it displayed the correct flight numbers. However, we received a message stating that self-service reporting for delayed baggage is not available at this airport. We have already notified the local baggage tracing office at the airport, provided our email and phone number, and completed a delayed baggage report onsite. We kindly ask for guidance on the next steps since we are encountering issues with the website. Best regards, Ronald Woldhek Peseta 58 8253ES Dronten [redacted]-[redacted]

Dear Sir/Madam, I recently purchased a ticket from Amsterdam to Baku, Azerbaijan via Lufthansa. My booking code is VZJACZ under the name Sabina Jahanli. Due to a change in my travel plans, I attempted to rebook or refund my ticket. While the online chat provided these options, it failed to clarify that choosing the refund option would only result in the tax amount being reimbursed, not the full ticket price. I originally paid [redacted] EUR but would only receive 70 EUR back. Knowing this, I would not have submitted a refund request. As a student in Amsterdam, I cannot afford to purchase another ticket. I kindly request your assistance in reactivating my ticket so I can visit my family. The chat should have explicitly stated that only taxes would be refunded. I can provide a screenshot of the conversation for reference. Your help in reactivating my ticket is greatly appreciated. Thank you, Sabina Jahanli