Instagram Customer Service Issues

Dear Instagram Team, I found out that my Instagram account was logged out due to a suspected log-in attempt in a city where I don't live. Here is the information linked to my account: - Username: vnssun - Password: F9airer The suspected login occurred in Taipei on 6/17 around 12:00 am. I was unable to receive my confirmation code via my email at [redacted] and the phone number [redacted] linked to my account. I couldn't update my current email [redacted] and phone number [redacted] on my Instagram account. I already emailed 「[redacted]」 with a photo of myself holding a handwritten username. Please send me a new password to [redacted] after verifying the information. Thank you for your assistance, and I look forward to hearing from you soon.

Hello, Since Friday, I have been having trouble logging in due to a suspicious connection. I have entered the security codes you sent me, but none of them work. I am told they are invalid. I have tried to recover my account twice, and when I click on the link sent to me to reset my password and press enter, an error message appears, "message try again later status fails." I cannot retry because the link is only valid once. I have contacted you several times to help me solve my problem. I do not know what else to do to access it. Furthermore, I was told that my issue should be resolved, but that is not the case, and I have not received any response from you since that message. I would like to contact Instagram to explain my issue verbally. Can you provide me with the number? Thank you for your understanding. Christelle

Hello, my name is Brittnay, and I have noticed that some of my Instagram posts have gone missing. After deactivating and reactivating my account a couple of times recently, I realized that some important vacation photos have disappeared. Despite waiting for a week, the photos have not reappeared. I deactivated my account again, hoping for a resolution, but the problem persists. I have contacted Instagram multiple times and tried reinstalling the app without success. I am very concerned and frustrated about this situation. These photos hold significant sentimental value for me, and I would greatly appreciate any help in retrieving them.

Hello, I am Dragana, a social media manager at Harper’s Bazaar Serbia magazine, published under the license by [redacted], New York, NY [redacted], USA and published by Attica Media SRB in Belgrade, Serbia. Last Friday, our official Instagram business account (@harpersbazaarserbia) was unexpectedly disabled. Upon attempting to log in, our digital manager received a notification stating our account had been disabled for impersonation. Clearly, this is a mistake that could significantly impact our readership and business relationships, especially with our advertisers and clients on social media. We kindly request guidance on how to address this situation promptly.

Upon waking up on Sunday at 9:10 am EST, I noticed my Instagram account had been logged out with a password change I did not initiate. I attempted to log in but received an incorrect password message. My attempts to recover through Facebook failed as well. The hacker seems to have compromised both accounts. My Instagram recovery Yahoo email has been deleted, and Yahoo support could not assist in reopening it. Instagram customer service sent an account recovery email, but the password reset link was invalid. Despite multiple attempts, I received a response indicating they cannot help without the original email access. I provided verification details but have not received a response. It is frustrating to be unable to regain access due to this situation.

Hello, I am Gabriel da Silva Santoro from Brazil, currently residing in Vancouver, BC, Canada. Unfortunately, my Asus Zenfone 3 has stopped working, preventing me from accessing my Instagram account due to the 2-step authentication method linked to my Brazilian phone number. I kindly request to disable the 2-step authentication so I can regain access to my account. This account is associated with the email address to which I am sending this message. To confirm, the email is: [redacted] Thank you, Gabriel Santoro

Hello. My Instagram account is currently "temporarily locked" and the only way to regain access is through an email code that I can no longer retrieve as the email is inaccessible. I reached out to my college as an alumni, and they informed me that the email has been deleted. Despite numerous attempts to contact Instagram for help, I keep receiving links to reset my password, leading me back to the locked account screen. I have explored various options on their online help but haven't found a solution. This account holds significant memories of major life events for me. Any assistance to resolve this matter would be greatly appreciated.

I'm having trouble accessing my Instagram account. I purchased a new phone yesterday and when I tried to log in to my Instagram, it stated that my password was incorrect despite recently changing it. I was confident it was correct. The email linked to my account is an old college email that I cannot access anymore. Even if I contacted the college, it wouldn't help as they've updated their email system. While trying to retrieve my account, my new phone created a new account "jthigp3" instead of my original "jessiethigpen." I've exhausted all options and reviewed Instagram's support page. I'm seeking assistance to recover access.

I hope you are well. On Thursday, May 30th, my Instagram account was impersonated by someone posting my pictures and following my friends and family (Alexgivesitupppt). The impostor demanded money to delete the account, which led me to file a police report for investigation. With the help of my friends, the fake account was removed promptly. Subsequently, my own Instagram account (atilius_talamus) was disabled, presumably due to retaliation from the impersonator. Despite following the necessary steps, I have not received any updates in over a week. Could you please help me reactivate my Instagram? Thank you very much!

I recently got a new phone and faced issues signing back into my Instagram account as I forgot my password. I followed the password reset instructions but ended up logging into an account with a similar username but with a "2" at the end, which seems to be a new account. Despite trying various methods to recover my original account, including using Facebook for login codes, I have been unsuccessful. My original account, luke_okeeffe, still exists as verified by checking through another account. I also attempted logging out from my old phone to retry on the new one with no luck. The new phone works fine with other apps like Twitter, Snapchat, and Facebook. Assistance with accessing my original Instagram account would be greatly appreciated.

Hello, I am Angelina Puglia, and I am experiencing difficulty accessing my Instagram account. I have been attempting to retrieve my password, but I no longer have access to the phone number linked to the account, which was [redacted]. My new phone number is [redacted]. Unfortunately, I don't recall setting up an email address ending with ang4666. However, my other Instagram account, sober.ang, is accessible as I remember the password. I am seeking assistance to regain access to my account securely, change the password, and recall using past passwords such as Angelinaaa01 and Untitled69. Your help in resolving this matter would be greatly appreciated. Thank you, Angelina Puglia

I'm experiencing difficulties with Andy's assistance to manage my Instagram accounts. Upon purchasing a new cellphone, I unintentionally created a second Instagram account through my Gmail address, whereas my original account is linked to my Yahoo email. I've been a member since [redacted] and want to maintain my original account. I need the password for my Yahoo-associated account sent to my Yahoo email to prevent further login issues and ensure I have access. The new account, under the Gmail address, needs to be deleted. I appreciate prompt help in resolving this matter.

Please, could you kindly assist me? I would be eternally grateful. I am facing an issue with my Instagram account "hacking_or_security," which has over 120k followers, as it has been disabled. I am unsure why this action was taken, as I have always adhered to Instagram's terms and conditions. If I have unknowingly violated any rules, I sincerely apologize and humbly request to have my account reactivated, sir. It took me more than two years to build this following, and I value it deeply. Please, I implore you to reconsider and restore my account. Your swift action would mean the world to me. I have submitted appeals and even provided a photo with a code numerous times, but to no avail. I appreciate any help you can provide to resolve this matter. Thank you for your time and consideration.

I dedicated 8 months of hard work to grow my Instagram account to 56k followers, which was the foundation for my business plans. Unfortunately, my account was wrongfully disabled due to reports from a user with a spam bot. Despite reaching out to Instagram daily via different emails for two weeks, I have received no assistance. The false reasons given for disabling my account - copyright issues, impersonation, infringement, and using others' content - have left me devastated. I have lost access to my community, my income, and my clothing line that I operated through the account. Any help or guidance would be greatly appreciated, as I feel lost without my account @yourlofi.

I am facing a concerning issue with my original Instagram account that was linked to my Facebook account. It appears to have been hacked and replaced by a new account. Despite my attempts to seek support from Instagram, I have not been able to find a solution as there seems to be no direct method to contact them for help through Facebook. The hacker even added unfamiliar details to my profile. I have tried following Instagram's instructions to reset my password by providing my identification and photo, but I encountered difficulties as the hacker has also changed the recovery number associated with the account. This poses a serious security threat as I am unable to regain control of my account. I urgently seek guidance on how to address this situation and appreciate any assistance in resolving this matter promptly. Thank you for your attention to this matter. Best, Manjinder Singh

I am Bianca Rivera, and my Instagram account is lov3.is.k3y. I have been attempting to access my account for two months, but I am unable to complete the verification as I no longer have access to the email linked to my account due to not using iPhones anymore and having changed my phone number. The email associated with my Instagram is [redacted], and my password is mrandmrsmartinez. I am unable to regain access to my account as I have sentimental photos that are important to me. I can be contacted at my new number [redacted]. I have tried various methods to recover my account but have been unsuccessful. I am desperate to retrieve my photos, and any assistance would be greatly appreciated. Thank you for your help; I hope to resolve this issue soon as my photos on Instagram hold great significance to me.

I have a brief story to share. I had an account under the name the_real_villads, but sadly lost access to it. Now, I wish to delete it because the content is embarrassing and not private. Although I managed to change the password and regain access, the email associated with the account was incorrect. Originally, I used [redacted], but entered [redacted] by mistake. Without access to the correct email, I can't update it on the account. As a result, I'm unable to log in as the system flags it as a suspicious login and requires verification through the incorrect email. If you reach out, I can provide the necessary information, including the correct password. Appreciate any assistance. You can contact me at [redacted]

I've been struggling with my Instagram account for the past week. Initially, I kept getting logged out and was prompted that my password was incorrect despite changing it a couple of times. I assumed it was just an Instagram issue. However, today when I tried to reset my password, my email and phone number were not recognized. A friend alerted me to my hacked profile where my name was changed, but my picture remains the same. This discovery led me to check my email and there were signs of someone attempting to breach my Microsoft account. To safeguard it, I reinforced the security measures. Despite reaching out to Instagram for help, I have yet to receive a response. I'm anxiously waiting to reclaim my account before it's too late.

Hello, I need help accessing my Instagram account, greeninggina. The account is linked to my old email address, [redacted], which I no longer have access to as I no longer work at Wits University. I forgot my password, and the password reset emails are going to an email I can't reach. Since getting a new phone, I got locked out of the account. I don't have a Facebook account. I also have two other Instagram accounts: mutter_mit_zwillingen and ekapadda. I use [redacted] and my new work email, [redacted], for them. Please help me reset my greeninggina account using my Gmail address so I can access it on my new phone. Let me know what information you need. I can send you a picture if necessary. Thanks, Gina

Hello, I use Instagram daily, but due to personal reasons, I needed to change my account password. When I tried to change it, even though I entered the correct current password, the system kept saying it was wrong. After several unsuccessful attempts, I logged out and clicked on the "forgot password" option. It prompted me to enter a confirmation code sent to my forgotten email address. Since I couldn't retrieve the code, I went back to log in with my old password. I then updated my email address in the settings since I forgot the old one and linked my phone number to my Instagram ID. However, every time I tried to change the password, it required confirmation from the old email - which I couldn't access. After filing a complaint, I received a message with a link to change my password. But upon trying to log in again, it asked to confirm my identity through the unreachable old email address, leaving me unable to access my account and connect with friends and family. Please assist me in resolving this issue.