Instagram Customer Service Issues

Instagram Verification ID Photo Request Dear Customer Service Team, I am encountering an issue with the photo upload process for verifying my identity on Instagram. I have attempted to upload a valid ID document, including a birth certificate with my date of birth visible. However, I am unsure if the document has been successfully uploaded as requested. Could you please assist me with resolving this issue promptly? I have provided the necessary information and eagerly await confirmation of my identity verification. Thank you for your attention to this matter. Sincerely, K.L.

I require a photo of your official identification with your date of birth visible for identity verification purposes. Acceptable forms of ID include a birth certificate, passport, or any official identification that displays your name, date of birth, and photograph. Unofficial IDs like library or school ID cards are also accepted as long as they contain the necessary information. Rest assured that your ID will be securely stored and deleted within 30 days following the completion of the verification process. Trusted service providers may assist in reviewing your information. Kindly upload the required photo for verification. For assistance with your account, please provide your username, raushan_0934. Thank you for your cooperation.

I require a photo of your official identification displaying your date of birth. Examples include a birth certificate, passport, or any official ID with your name, date of birth, and photo. Unofficial IDs like school or library cards are acceptable too, as long as they contain the necessary information. Rest assured, your ID will be securely stored and deleted within 30 days after verification. In case of any complications, an email will be sent to you. Please assist me with this request. My username is raushan_0934. Your cooperation is greatly appreciated.

To complete the process and verify your identity, please upload a photo of an official ID with your date of birth clearly visible. This can include documents like a birth certificate or passport. Alternatively, you can use an unofficial ID such as a library or school ID card, provided it shows your name, date of birth, and includes a photograph. Rest assured, your ID will be kept secure and will be deleted within 30 days after verification. If any issues arise during this process, we will contact you via email. Thank you for your cooperation.

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I logged into my Instagram account on my computer, but I usually use the app on my phone. I got logged out, and when I tried to log back in on my phone, it asked for a phone number. After entering my number to receive a code, an error message keeps popping up asking me to try again later. It's been 10 hours and I'm still unable to access my account. I'm worried about losing it. What should be my next step to resolve this issue?

Dear Support Team, I am reaching out regarding my Instagram account, "pastamanufaktur_saarbruecken," which has been hacked, causing a major issue as it is my business account. Previously, it was linked to my private account, "tinabonaffinicaputo" (Tina Bonaffini Caputo), but unfortunately, they are no longer connected. I received a blackmail message via WhatsApp demanding payment for the return of my account. When attempting to reset the password using the "Forgot Password" option, I noticed that the email for the reset is now displayed as "h******m@s*****.com" instead of "t**a@m***********.de" as it should be. Additionally, the WhatsApp message with extortion threats came from the number "+90 [redacted] [redacted] 35 69." I would appreciate guidance on how to regain access to my account, pastamanufaktur_saarbruecken. In the meantime, I have created a new account as "pastamanufakur_saarbruecken" (note the missing second "t") to assist temporarily. Best regards, Tina Tina Bonaffini Caputo [redacted]

Yesterday, on 8/23/23, I set up a business IG account under the name Gage Endodontics. I uploaded two pictures, one of our office and another featuring dippin' dots ice cream at our pharmacy location. However, today, when our staff tried to log in to post, we encountered issues. We were unable to access the account and were told our login information was incorrect with no internet connection. Surprisingly, the email linked to the account is not the one I provided during setup. When attempting to use my phone number to log in, it indicated there was no user associated. It's concerning that our account may have been compromised within 24 hours. As this is vital for our business, regaining access to our account is crucial. I have already reported the issue through the app with no resolution so far.

My Instagram account got deleted because I posted "why y'all so ugly" on someone's post. I acknowledge my mistake, but I believe deleting my account solely for that reason is unreasonable. I made the comment in response to another user who had left a disrespectful comment. I find it unfair that my account was deleted instead of theirs. It would have been more understandable if I had been banned for a few days, but losing my account feels harsh and unjust, especially since it's important to me. I have many photos and contacts on Instagram that I can't access now. Thank you for any help.

Dear Instagram Team, Today, my account was hacked by the email address [redacted] under a false name posing as customer service. I have no access to my account now. I was instructed to follow the provided steps and always take a screenshot, otherwise my account would be deactivated due to some inconveniences that occurred. I have been using my account for many years, it belongs to me and no one else. I am at a loss and have tried everything to regain access to my account. Attached is a screenshot of my account to which I have no access.

I received messages on Instagram claiming that my account would be deactivated due to alleged complaints about hateful comments. I was instructed to follow their directions by copying a code and link into a chat. I complied twice, and now I cannot access my account. My email, password, and other information have been altered, and I have been removed from the account. I am seeking assistance.

My Instagram account was deactivated without any warning, which is completely unacceptable. I have been using the service properly, without sending any spam or inappropriate messages. Please review my case and escalate it to top management for a resolution. My Instagram account is {Tayyyyy1027}, birthday: [redacted]/12/02, code: 1989Laazz.

I am disappointed that my Instagram account was deactivated without warning. I have always used the platform correctly, without sending spam or inappropriate messages. I would appreciate it if the top management could review my case and reinstate my account. My Instagram username is {Tayyyyy1027}, birthday date: [redacted]/12/02, code: 1989Laazz, and email address: [redacted].

Subject: Instagram Account Issue - Request for Investigation and Resolution Hello Instagram Team, I am reaching out regarding my account situation that needs urgent attention. My original account, Jannik91.jm, has been compromised and renamed to 'Jeong' without my consent. I discovered this sudden change through friends, and upon attempting to log in, I realized my password no longer works. I initiated a password reset only to find out that my registered email had been altered to an unfamiliar one. Despite reporting the issue several times, I have not received a satisfactory response. I have created a new account, JannikMoritz, seeking to resolve this disruption, but the previous account remains unchanged. Unfortunately, I no longer have access to my old phone to verify my identity and reclaim my account. I kindly seek your immediate assistance in investigating and rectifying this matter. Your prompt attention and resolution are greatly appreciated. Thank you for your help. Warm regards, Jannik Moritz

I need help with an urgent matter. Two recently created accounts for franchise retail stores of Marc O'Polo (marcopolo_aschaffenburg; marcopolo_kempten) have been suspended for alleged guideline violations. We cannot identify any violations from our end. We have the necessary permissions in place to create these accounts, as they represent legitimate business entities. Urgently seeking assistance to regain access to these accounts and resume normal operations.

My account was hacked nearly a day ago. I have sent several emails to Instagram's security team with screenshots of the conversations sent to my followers, but I have not received any response. I attempted to follow the selfie submission process without success. I urgently need access to my Instagram account since the hackers have changed my email, phone number, and other details. I even have the phone number of the hacker (+[redacted] [redacted]). Please assist me in resolving this issue promptly.

I recently updated my phone number in WhatsApp after changing it. However, when I tried to log back into my Instagram account, it prompted me for the SMS code sent to my old number, which I no longer have access to. I also couldn't provide the Backup code. I still have access to my Gmail account. Is there a way to receive the codes through Gmail instead of my old number? I attempted the video selfie option but was unsuccessful due to not having enough pictures.

Hello, I am experiencing issues deactivating my Instagram profile. I followed the instructions from the Instagram Help Center last month, but my profile remains active on the website. Despite attempting to deactivate it multiple times with a week in between each try, the deactivation is unsuccessful. I am seeking advice on the next steps to take since I have been unable to find a contact address for Instagram other than the Help Center page, which has not been helpful to me. If additional details about my account are required, please let me know. Thank you.

Hello, we received an email from "[redacted]" regarding the Verified Badge. To complete the verification process, we were directed to a landing page where we had to provide passwords and a verification code. Subsequently, we received a message asking if we wanted our account back. Unfortunately, the individual changed both the email and passwords, and now we cannot find the user: scootercenter. This account is a professional one with over 22,[redacted] followers. We require assistance. Thank you.

Hello, I urgently need your help! The issue pertains to my old account. I have been inactive on it for years because I no longer have access to it. Unfortunately, I do not remember the password and cannot reset it as I now have a new phone with a new email address and phone number. I kindly request your assistance. Please delete the account. My account is not private, and the pictures in it are very old and bother me a lot, so I ask for your help. My username is: anisa.memedi. Thank you, Anisa Memedi