The following are issues that customers reported to GetHuman about Instagram customer service, archive #389. It includes a selection of 20 issue(s) reported July 31, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm seeking assistance with my Beloved Pets World Instagram account, which has been hacked without my authorization. I have reached out multiple times to regain access to my account.
I kindly request your help in recovering my account promptly as it is essential for my business and personal connections. Hacking my Instagram account infringes upon my rights under Articles 14-21 of the Constitution of India.
I have attached my profile for reference, and the hacker's profile name is berline_828. I urge you to address this issue promptly.
Thank you,
Winston S.
[redacted]
Reported by GetHuman8535322 on Monday, July 31, 2023 3:22 AM
My Instagram account was disabled for no reason. I need to recover it as it contains a lot of my personal information. Please reinstate my account as soon as possible.
Username: haryana_kabaddi_11
Full name: haryana_kabaddi_11
Followers: 16.8k
I am really missing my account. Please, Instagram team, assist me in this matter. I kindly request one more chance from the Instagram team. I really need your help. Please, allow me to log back into my account. I promise to follow all the community guidelines correctly.
Reported by GetHuman8531463 on Tuesday, August 1, 2023 12:51 AM
Dear Instagram team,
My Instagram account was disabled for no reason. When I try to log in, it prompts an appeal to recover my account. My personal information is in that account, so please help me recover it.
Username: haryana_kabaddi_11
Email: [redacted]
Full name: haryana_kabaddi_11
I am saddened by the disablement of my account without any given reason. Your help in resolving this issue would be greatly appreciated.
Thank you.
Reported by GetHuman8531463 on Tuesday, August 1, 2023 12:54 PM
Last night, my Instagram account got disabled for "impersonating someone," citing violation of Community Guidelines on account integrity and authentic identity. Despite trying to appeal, the response came back within minutes, stating a permanent ban without any verification process. I attempted to submit my ID, but received the same response of being permanently banned without further review. This account has been with me since I was 13, and I have never received any prior warnings.
Reported by GetHuman-jansson_ on Tuesday, August 1, 2023 3:17 PM
Hello,
I have been unable to access my Instagram account @la_chaine_de_christelle_ since this afternoon; it seems I have violated some community guidelines. I am truly surprised! @la_chaine_de_christelle_ features the origins of French expressions, outdated words, and dictations. I pour my heart into this channel. In June [redacted], my account was hacked, but with Instagram's help, I managed to recover it. These few days without my account made me realize Instagram's importance in my life. In early July, I joined "Meta verified" to prevent a similar situation. Now, I once again need your assistance to resolve this issue as I am deeply affected by this situation.
Looking forward to hearing back from you,
Christelle Lanave
@la_chaine_de_christelle_
Reported by GetHuman8539297 on Tuesday, August 1, 2023 9:21 PM
Hello,
I have been unable to access my Instagram account @la_chaine_de_christelle_ since this afternoon, and it seems I may have violated some community guidelines. I am truly surprised! @la_chaine_de_christelle_ focuses on discovering the origin of French expressions, outdated words, and dictation. I pour my heart into this channel.
In June [redacted], my account was hacked, and thanks to Instagram services, I was able to recover it. These few days without my account made me realize the importance of Instagram in my life. In early July, I joined "Meta verified" to prevent a similar situation from happening again. Today, I need your assistance once more to find a positive resolution as I am deeply affected by this situation.
Looking forward to hearing from you,
Christelle L.
@la_chaine_de_christelle_
FRANCE
Reported by GetHuman8539297 on Tuesday, August 1, 2023 9:23 PM
I found a fraudulent Instagram account named [designer_dress_collection_]. Consumers are being scammed as they receive no items after payment. The account displays fake reviews and many customers in the comment section are voicing their complaints. Despite having 118k followers, it's unclear how to distinguish between genuine and fraudulent accounts. I've personally lost Rs [redacted] to this scam. I urge for the removal of this account and action to be taken promptly as there may be other deceitful accounts operated by the same individual.
Reported by GetHuman8539965 on Wednesday, August 2, 2023 7:34 AM
My personal Instagram account has been hacked. Despite my attempts to reach out, there has been no response. It seems like someone has changed my mobile number, personal email, and password. I am unable to log in to my account @aslisanjana43 or the associated email address [redacted] I kindly request assistance in recovering my account. If that is not feasible, please proceed with deleting either my account @aslisanjana43 or the altered account with the username @aslisanjana070.
Reported by GetHuman8540151 on Wednesday, August 2, 2023 10:24 AM
Subject: Request for Reactivation of Instagram Account
Hello Instagram Support Team,
I hope this message finds you well. My Instagram account with the username "aditivermaa20" has been permanently disabled due to extended inactivity. I humbly request your assistance in reactivating my account promptly as it holds numerous cherished memories that I am unwilling to part with. I did not delete my account deliberately; instead, I temporarily deactivated it for personal reasons.
I am prepared to undergo any necessary verification steps to regain access to my account. Your understanding and prompt action on this matter are greatly appreciated.
Warm regards,
A.V.
Email: [redacted]
Contact number: (+91)[redacted]
Reported by GetHuman8478976 on Wednesday, August 2, 2023 1:40 PM
Hello,
I recently celebrated my birthday on 31.07 and unfortunately, my Instagram account @miri_donna was mistakenly blocked permanently. I'm Ekaterina Sergeevna Miridonova, and I'm reaching out here for assistance.
Despite my attempts to contact Instagram support from my @miri_donna account by submitting a real selfie with a code on a piece of paper, my account restoration request was denied, leading to the permanent ban. I'm willing to provide any necessary documents and photos to prove my ownership of the account, including my personal photos stored on the profile that dates back around 7-8 years.
The account holds sentimental value as it contains cherished memories from my travels and interactions with friends worldwide. I assure you that I've always adhered to Instagram and Facebook regulations and this could have been a misunderstanding resulting in the block.
I affirm my commitment to following the community guidelines and kindly request to contact me via email at [redacted] to assist in unlocking my account.
Thank you.
Reported by GetHuman-miridono on Wednesday, August 2, 2023 9:07 PM
Dear Instagram,
I am a regular user of your application and I love using it, but I have been facing two issues lately. Firstly, I am unable to follow my friend as it shows me an error message saying "try again later." Secondly, when I try to send a message to my friend, the message does not get delivered. These problems have been persisting for the past 10 days, and despite that, the application is still not functioning properly. I kindly request you to solve these issues. I would be very thankful for your help.
Thank you,
Maninder (Instagram account: maninderbawa378)
Reported by GetHuman-bawam on Thursday, August 3, 2023 3:52 AM
Hello Instagram, I've been attempting to contact you for the past two weeks about my Instagram account @Bandupron. I've submitted appeals in hopes of preventing my account from being permanently removed, but it seems none of them have gone through. I'm uncertain if there were technical issues or if my requests were overlooked. I've tried reaching out via email and phone, but I haven't received a response. I'm pleading with you to please restore my account. I rely on it to promote my music and generate income. I apologize for any mistakes and assure you they won't happen again. Kindly show compassion and reinstate my account @Bandupron.
Reported by GetHuman-marsettt on Thursday, August 3, 2023 9:24 PM
Hello, sir. This is my account, and someone has posted my photos and videos on it, making them go viral. This is not my personal account. Kindly block, delete, and remove this account. I want to convey that please remove this account. I am proud of you, and I hope that you will remove my account that is going viral. Thank you. May your day be auspicious and full of blessings. This account: its_preeti8413.
Reported by GetHuman-rsmeghwa on Friday, August 4, 2023 8:15 AM
Hello, my Instagram account has been blocked since yesterday for no apparent reason. I have no information and I am waiting for it to be reviewed. I don't understand because I don't engage in any illegal activities on it, I don't have any bad behavior towards anyone, and it is indeed my account. I have the email, the phone number, the password, the username, and all my photos are on there, etc.
Today is my birthday, and I can't access my account to see if I receive any birthday messages. If it's possible to resolve this issue today, it would be greatly appreciated. Thank you for your help.
Reported by GetHuman-bilalmen on Friday, August 4, 2023 8:43 AM
Hello,
I am experiencing difficulty accessing my Instagram account. Out of the blue, they requested a security 6-digit code sent via SMS, but the message was never delivered despite numerous attempts. Consequently, I have lost access to my account. I tried to reset my password, but all my efforts were unsuccessful. I am reaching out for assistance in resolving this issue and hope for a prompt response.
Instagram Username: timaarzouni
Phone Number on Instagram: +[redacted]6
Email: [redacted]
Thank you
Reported by GetHuman8544783 on Friday, August 4, 2023 2:32 PM
I have noticed some inappropriate activity on my Instagram account, where certain users are watching or liking suggestive content on my stories and engaging with explicit songs posted by them on their accounts.
There are multiple fake accounts that continue to view and like my stories even after I have reported and blocked them. These individuals persist in interacting with explicit content, which they then share on their own Instagram stories.
I kindly request assistance in addressing this issue by blocking all fake and inappropriate accounts from accessing my profile. Thank you.
Reported by GetHuman8546796 on Saturday, August 5, 2023 2:57 PM
My Instagram account @shirin_knitting_ was hacked on August 4th. Someone tricked me into giving away my information by asking for a vote in a competition through a link they sent. The next morning, I found that I couldn't log in as the hacker had changed my password, phone number, and linked email to [redacted] and phone number +[redacted]8, respectively. I am unable to access my account now. I would greatly appreciate any help in recovering it.
Reported by GetHuman-moonglad on Saturday, August 5, 2023 5:17 PM
My Instagram account, @shirin*knitting*, was hacked on August *. I mistakenly clicked on a link sent by someone asking for votes in a competition, which led to my account being compromised. The hacker changed my password, phone number, and connected Gmail, leaving me unable to access it. I urgently need assistance to regain control of my account. It was linked to *****@***.com and my phone number was ************. Any help is greatly appreciated.
Reported by GetHuman-moonglad on Saturday, August 5, 2023 5:24 PM
My Instagram account, @shirin*knitting*, was hacked on August *. I received a message asking me to vote in a competition and provided my information through a link. The next morning, I found that my account was compromised with the password, phone number, and Gmail changed by the hacker. I am unable to regain access now. Please assist me in recovering my account. It was linked to *****@***.com and my phone number was ************. My name is Shirin Durdykulyeva from Turkmenistan. Your help is greatly appreciated.
Reported by GetHuman-moonglad on Saturday, August 5, 2023 5:31 PM
I set up an Instagram account under the name jennifersantoro_pmu when I still had the phone number [redacted]. Unfortunately, I lost my phone in May along with that number. Now, I'm attempting to access my Instagram account from a new phone with a new number, but I can't because Instagram keeps sending the code to my old phone, which I no longer have. Just to be clear, I remember my username and password, and I can access the associated email. Is there a way for Instagram to send the code via email to help me recover my account?
Reported by GetHuman8548166 on Sunday, August 6, 2023 1:45 PM