Instagram Customer Service Issues

Hello, a few months ago, I discovered that my account was hacked, and my algorithm has been severely damaged. Some individuals I know are behind this, and they are continually sending me unsolicited videos, pictures, and advertisements in a harassing manner. They are aware of my history of sexual violence as well as my past as a stripper, sending inappropriate content deliberately. Despite my attempts to fix the algorithm and even after resetting my phone and creating a new account, they continue to gain unauthorized access. I am prepared to provide names and evidence of those involved. The two accounts affected are linked to my emails: [redacted] and [redacted] These individuals are targeting my friends who have been supporting me. I am seeking a prompt resolution before considering legal action.

Hello, my username is _matttyyyy______. I've been using this Instagram account since [redacted] and it's my most used platform. I'm uncertain about why my account got deactivated, but I assure you I won't engage in any controversial comments moving forward. My account has been disabled since Christmas [redacted], and I believe it might be due to arguments in the comments section. I promise to refrain from any disputes in the future. Unfortunately, I am unable to contact you via phone for assistance. I am willing to do whatever it takes to have my account reinstated. Losing this account would mean losing touch with people I've known for years, and Instagram is my only means of communication with them. I am seeking your help and kindly asking for another opportunity. I acknowledge my mistake and understand that everyone can slip up. Thank you.

I made a mistake in a rushed moment thinking I was helping a family member via text, which led to my account being compromised. The name, recovery email, and phone number were all changed rapidly, making it impossible for me to regain access to my account. A stranger reached out to me from a potential fake Facebook account offering help to recover my account and posted a concerning message as if it was from me. I am frustrated by the lack of human support available on the META Platform to address such incidents of cyber terrorism. I am eager to retrieve my photos, videos, and contacts, and I am finding it challenging to reach a human support representative to address this matter. My primary concern is to reclaim my account name, content, and contacts.

Yesterday, my main account (nye.indiaaa) was hacked. I've received screenshots of the hacker speaking to my friends, trying to meet up with them, posing as me. This situation is potentially dangerous for my friends. The hacker demanded I promote his business in exchange for returning the account, so I complied. However, he continued to misuse both his and my account, even after promising to return it. When asked to pay for the account, I refused and let him keep it. This morning, people questioned if they were talking to me, as the hacker impersonated me by sending messages like “hey girl, wanna meet up later today” and “I'm trying out for this contest, can you vote for me”. While losing the account isn't my primary concern, the impersonation is illegal. I kindly request the termination of my old account (nye.indiaaa).

My Instagram account has been hacked. The email and phone number linked to the account have been changed. Someone contacted me asking for $[redacted] to return my account, which I cannot afford. My family and friends are trying to help, but the hacker has blocked us all. I cannot log in as I've been logged out. This account is precious to me for personal reasons, not just for the followers. I can provide photos to prove my identity. The email linked to the account is [redacted], and the phone number is [redacted]. The hacked Instagram account is kys_kimberly_. The hacker is soliciting money from my contacts, pretending to be me and spreading false information about the hack.

I encountered an issue while trying to access our business account, @diluart, for Diluart Studios. We received a notification that the account was blocked for inappropriate use, which is concerning as we haven't posted anything recently and suspect it might have been compromised. As photographers, we take our business seriously and have followed the necessary steps provided, such as sending a handwritten code along with a photo and our Adobe invoice. Despite complying, we've been waiting for a resolution for a week with no updates. For reference, my personal account @mila.diluart is active, and you can verify the connection to our deactivated business account @diluart by checking the similarity in photos and confirming my identity. Your timely assistance in resolving this matter would be greatly appreciated.

On March 4th, I received an email from a contact on Instagram asking for help recovering their account. Despite knowing this person, suspicions arose when I was asked to click on a strange link to retrieve a code for them. After researching Instagram scams, I discovered the exact scam I was facing. Taking precautions, I promptly changed my password, only to realize that 2FA had been activated without notification. Despite multiple attempts to regain access by providing verification photos and documents, Facebook verification, and contacting customer service, I have been stuck in a loop. I am frustrated by the lack of assistance and automated responses from Instagram. My username is Avisunwind, and I am eager to set up my Dog Walking/Pet sitting business linked to this account originally created using [redacted] and linked to [redacted]

I recently discovered suspicious activity on my Instagram account. Someone tampered with my profile and gained control of my account, changing my username to itz_kaymj02. My original username was kaymj02. They are falsely claiming that my name is Danielle Ward Monahan and are engaging in a fraudulent activity to deceive users by offering a dubious game with a cash prize. They are instructing users to provide their cash app details and verify their email at [redacted] This is a scam. The scammer altered my account to display a fake banking section with a balance of $14,[redacted].80. They want people to deposit money into this fake account. I do not have any way to contact Instagram for assistance in resolving this issue, and I am very concerned about these criminal activities. I urge Instagram to take action to stop these scammers before more people fall victim to their schemes.

Hello, my name is Preety Jain. Yesterday, on 21/4/22, while I was browsing my feed to save some trending audios, a pop-up appeared stating that my account would be disabled for the next 24 hours due to suspicious activity. However, I did not engage in any such activity. It prompted me to enter a security code to verify my identity. After that, another pop-up instructed me to log out and then log back in. Once I logged out, my entire account seemed to have been hacked. In just a few seconds, my posts were deleted, and my user ID @preetyjain29 was also removed. I am unsure of what is happening; additionally, someone has changed my email address. Despite numerous attempts using my password, phone number, and email, I am unable to log in. The message indicates that the user ID @preetyjain29 does not exist. I seek assistance in recovering my account as I use Instagram daily and operate a small business there.

My Instagram account has been disabled, citing a violation of their Terms, despite me not posting for about a month. My account solely contained photos with friends and I mainly used it for communication. When trying to log in, I didn't receive the code on my phone even though it had worked fine previously. The Help Center requested a photo with specific details and my face, but after I sent it, I haven't received a response besides an email about the account being blocked. I'm unable to appeal the decision.

Yesterday, my Instagram account was hacked by someone from Nigeria. They are sharing posts about bitcoins and sending messages to my friends, asking for their credit cards using my profile. It is very dangerous. Every time I try to recover my account by sending a selfie video, it gets stolen again. They also changed my email, phone number, and slightly altered my name on Instagram, making it difficult for me to regain control. I have proof through emails of them altering my data, along with the phone numbers and emails they used. My current Instagram name is _______achmet_moumin_______. The email they changed on my account is: [redacted], and previously used emails include: [redacted] and [redacted] Their phone number is +[redacted][redacted]. My real email and phone number are: email: [redacted], number: [redacted]. I urgently need assistance to resolve this issue. Thank you.

Dear GetHuman Support, I am facing a concerning issue with my Instagram account, "nicoistcoolvielleicht". I mistakenly unfollowed many of the [redacted] accounts I followed, aiming to reduce this number to just 42. However, I received a notification stating that I breached community guidelines by allegedly sharing my account data to gain likes. As a result, my account has been compromised, and I am required to change my password for security purposes. The challenge I face is that I no longer remember my password and was unable to confirm my new email address two months ago during the setup process. Despite attempts with both my new and old email addresses, I am unable to recover my password using the password recovery method. Even my phone number is not yielding positive results. I am from Germany, in case this information is relevant. In the past, I encountered a similar issue where I could not open the password changing link sent by Instagram as it failed to load in my browser even after multiple attempts. This situation is distressing as I have had this account since I was 13, and it holds many memories for me. Thank you for taking the time to read this. If you can offer assistance, kindly reach out to me via email. Much appreciated.

Hello dear customer service team, Today, on April 22, [redacted], between 6:30-7:00 p.m., I clicked on a link on Medine's Instagram profile medineayyildiz6161 that was sent to me by a friend on Instagram. Unaware of the consequences, I opened the link and suddenly I was logged out, and someone changed my Instagram account details. I no longer have access to my account. The person who hacked my account is posting under my name that I started a fundraising campaign and providing bank account details for donations. This is not me; there is a scammer behind this. Please delete my account so that nobody tries to donate money there. A scammer has taken control of my Instagram account medineayyildiz6161.

To whom it may concern, I am writing to report that my account, currently under the username 3bigjeremy100, has been hacked. The hacker changed my password, username, and email address. The hacker's email is [redacted] The profile picture of the hacked account shows a group of 6 teenage boys at Starbucks, with the Asian individual being me, the same person in the profile picture of my other account, jjjjjjjjjjjeremyyyyyyyy. The fact that all followers of my jjjjjjjjjjjeremyyyyyyyy account also follow 3bigjeremy100 should confirm my ownership. Additional accounts that were hacked by this individual include 1iamfatzhou30 and 3aldenatthetrack. If you check the personal information section of these accounts, they will be registered under the same email. The hacker tried to log in from New York City using an Infinix X688B, but I reside in California. I would greatly appreciate assistance in recovering our accounts, as they hold significant personal value to document our lives. Thank you for your attention to this matter. Sincerely, Jeremy A.

I made a purchase from a clothing business Instagram account. They requested a review before delivery, which I did. Despite assuring a delivery in 5 to 7 days, it has been two weeks with no sign of my order. I have tried contacting them through calls and texts, but they respond to other customers and not me. I just want my money back if they are unable to deliver as promised. Please assist me in resolving this issue.

I made a purchase through Instagram from a business account that promised delivery within 5-7 days. However, it has been over 2 weeks now, and despite my numerous messages, they have not responded to confirm the delivery or refund my payment. I reached out a week ago inquiring about my order, and despite multiple messages, they have not provided any updates. It seems like a possible scam. I would appreciate any assistance in resolving this matter and getting my money refunded.

I missed the email from Instagram asking if I changed my email, and a hacker took over my Instagram account. The hacker added two-party authentication, modified my account name slightly from "suebaileyphotography" to "_suebaileyphotography_", and changed my email to [redacted] from [redacted] I followed all the suggestions in the Instagram Help Center, did the video portraits a couple of times, but the AI rejected them as not me. Even though I submitted a bio photo, it seems the lack of glasses in the photo may be causing the rejection. I also emailed IG's security at [redacted] with my bio photo, license, and the details of the hack, but there has been no response. I hope Instagram will assist me as the hacker is engaging in illegal activities by trying to sell cryptocurrency and defrauding my followers. My Instagram account is vital for my connections and work in fine art photography. Thank you, Sue B.

I recently broke my phone and lost access to all my accounts and contacts. I am struggling to log back into my Instagram account, pumpkin_bear12_, after attempting a password reset with no success. The account is linked to my phone number [redacted], and I am not receiving the reset link. I used to access Instagram on my laptop but do not recall if my email was associated with the account. I suspect my account may have been compromised previously. I urgently need assistance to regain access to my account. Thank you.

My business account got deactivated because Instagram thought I was underaged. I mistakenly entered the wrong birthdate when asked about my age, as I thought it was about the founding date of my business. This misunderstanding has put my business at risk and may lead to my account being permanently deleted if not resolved promptly. Despite reaching out multiple times via the appeal function, I have not received a satisfactory response from Instagram support. I am well over 13 years old, the minimum age requirement for Instagram. I am concerned about the potential impact on my business if this matter is not addressed soon. I am unsure of what further steps I can take to communicate with Instagram about this issue.

On Sunday, my account was hacked after clicking on a link from Dukes Barbershop sent through a text message. Once on Instagram, my information was changed, and my account started sending scam messages to my contacts. Despite trying to recover it by uploading a selfie video, the hacker added two-step verification, blocking my access. Following the recovery steps did not resolve the issue. The support number I dialed provided unhelpful automated instructions, and I have not received any follow-up since Sunday. My username, mmlaville, was altered to mmlaville._.