Instagram Customer Service Issues

Hello, my account has been blocked. I posted an artistic photo where only my buttocks are visible. It's not vulgar; I posted several in unique locations while traveling the world for 3 years. Please, I didn't know it was prohibited as I never had a problem before. I posted several artistic photos for the artists who tattoo me; I have tattoos from all over the world on my body. Please reactivate my account; I will delete the photos and never post them again if it's offensive or against the rules. I didn't know, excuse me. Look at the photos, nothing inappropriate can be seen. My whole life is on this Instagram, and when I return to France, I have to release a film in collaboration with TF1 about my incredible story. I am an extreme athlete; I have completed the toughest treks globally, including the Himalayas, the world's highest pass, and four active volcanoes, the highest being [redacted] meters above sea level without oxygen. I climbed four glaciers, one reaching [redacted] meters above sea level without oxygen. Please, my intention was not to be vulgar but artistic in the most unusual locations worldwide. Please help me because all my photos and videos are on my Instagram for the release of my film. 🙏🙏🙏🙏🙏🙏

Yesterday morning, I was notified that my Instagram account had been compromised with a change in phone number and email. Despite multiple attempts at facial recognition and password resets, the hackers regained access by changing my information again. I have since resecured my account with a longer password and 2-factor authentication but faced the same issue shortly after deactivating. The hackers' contact details are [redacted] and +[redacted][redacted], which is traced back to Nigeria. I have attempted facial recognition again for the fourth time. Any assistance is greatly appreciated; I am considering deleting the account. My username is dogzrule73_. Thank you.

Last year, one of my Instagram accounts was hacked, and a phishing message was sent out under my name. I have since enabled two-factor authentication and informed my followers about the incident through posts and direct messages. However, I do not recall receiving any recovery codes or setting up an authentication app for signing in. Everything was fine until last Friday when I was unexpectedly prompted to log in again on the iPhone app, despite not having logged out. Unfortunately, without the recovery codes or an authentication app, I am unable to access my account. I have reached out to Instagram for support but have not received a response in the last five days. I have checked my account from another account that I have access to and have not noticed any suspicious activity, leading me to believe that my account has not been hacked. I would appreciate any advice on how to resolve this issue. Thank you in advance for your help.

Dear Support Team, Scent Boulevard Perfumes here. We own the Instagram account scent.boulevard and our website is www.scentboulevard.com. Recently, we discovered that another Instagram account, horoofperfumes, has taken our product photos and made unauthorized alterations. They removed our labels and company information using Photoshop, and then posted these images on their page as if they were their own products. Such actions violate Instagram's policies and constitute electronic theft. We are seeking guidance on how to address this issue and prevent further harm to our business and reputation. We kindly ask you to review our website to see the extent of the situation caused by horoofperfumes. Taking swift action to resolve this matter is crucial for both Instagram and Scent Boulevard. We await your prompt response and hope for a resolution soon. Best Regards

Hello, We are experiencing trouble accessing our company's Instagram account: @rhrn_climate. Even though I successfully changed the password after receiving the reset email at [redacted], logging in now triggers a message saying the account is locked and requires confirmation. The complication arises when I see the email address for confirmation: o*******[redacted] This email is unfamiliar to anyone in our organization. It's puzzling that the password reset goes to the correct email ([redacted]), yet during account security confirmation, this unknown email is displayed. How can we safeguard our business account? Your assistance would be greatly appreciated. Thank you, Lindsay Lindsay Saunders Carl Vice President, COO David Clark Cause Cell: [redacted] Email: [redacted] Website: www.davidclarkcause.com

Hello, I posted about my cancelled flight on 3/3/22, and I believed my Facebook and Instagram accounts were temporarily suspended. I may have unknowingly offended some, but the post did not breach any community guidelines. When I checked yesterday, I discovered on 3/5/22 I was accused of violating community standards with 3 posts related to "child sexual exploitation," resulting in both accounts being deleted. I was inactive at that time, did not make any posts on that subject, and was surprised by the claim. I suspect my accounts were compromised, falsely reported, or there was a significant mistake by Facebook/Instagram. Please investigate urgently. I am unable to log in using the Facebook app, and my Instagram account appears gone, preventing me from generating a code to log in. I reiterate, I never mentioned children or sexual exploitation. Kindly reactivate my accounts; this erases over a decade of connections and memories unjustly.

Hello, I am reaching out because I recently received an email from Instagram informing me that the email associated with my Instagram account had been changed. Unfortunately, the email did not provide me with an option to revert this change, and the link included in the email was not functional. Subsequently, I noticed that I had been logged out of my main account (Chloe Coullomb) as well as two other accounts: (C. Priv. Acc) and (Backup User [redacted]). It came to my attention that the hacker had used my main account to promote a bitcoin investment with the username Amelia Olivier. In response, I urged as many people as possible to report both my hacked account and the hacker, Amelia Olivier. A few hours later, I observed that the content posted by the hacker on my account had been removed and that Amelia Olivier's account had been banned. Nevertheless, I am eager to regain access to my accounts. Regrettably, the hacker changed the phone number and email associated with the accounts. Your assistance in recovering my accounts would be greatly appreciated. Best regards, Chloe COULLOMB

Hello, I am experiencing an issue with my Instagram account being hacked. The hacker has changed both the username and password, preventing me from accessing it. In the past few days, the account has been posting content on my story that my friends have reported. I am reaching out to request assistance in shutting down the account due to the distress caused by the unauthorized activities. My original username was benc6 and the password was Useless30, but they have been altered. The current username is similar to __benc6__, while the password has been modified, making it impossible for me to log in as instructed online. I kindly ask for prompt assistance as the situation is causing significant concern, with friends receiving unusual messages from the compromised account. I am prepared to provide supporting evidence, including photos demonstrating the account changes and unauthorized posts. Please reach out to me via email for further communication. Thank you for your attention to this matter. Best regards, Ben C.

Hello, I am having trouble accessing my Instagram account "n0re3n" despite several attempts. I keep seeing a message that says, "Help us confirm that this account belongs to you. We need to verify your identity to confirm ownership of this account. How would you like to receive your security code?" However, I no longer have access to the phone number or email address associated with the account, which used to be "[redacted]." I had updated my email to "[redacted]" and my phone number to "[redacted]." Additionally, both my Facebook and Instagram accounts are linked in my Facebook account settings. I kindly request assistance in resolving this issue so I can regain access to my Instagram account "n0re3n" with the password "harold9." Best regards, Noreen ROCHETTE

Hello, I am having trouble accessing my Instagram account "n0re3n." The message I receive states, "Help us confirm that this account belongs to you. We need to verify your identity to confirm ownership. How would you like to receive your security code?" Unfortunately, I no longer have the same phone number or email address listed as "[redacted]." I had updated my information to "[redacted] / [redacted]." Both my Facebook and Instagram accounts are linked in my Facebook account settings. I kindly request assistance in resolving this issue so I can regain access to my Instagram account "n0re3n" with the password "harold9." Please confirm my identity as the rightful owner of this account. Best regards, Noreen ROCHETTE

On Tuesday night, 4/12/22, I attempted to post a photo on Instagram through the desktop web interface. The image was appropriate with nothing scandalous, body parts were covered, and no hashtags were used. However, a box appeared mentioning suspicious activity, asked me a captcha question (which I answered correctly), and requested a two-factor ID number which I provided accurately. Despite this, I was locked out, informed that my post would be under review for 24 hours, and possibly allowed later. I assumed it was a technical error. On Wednesday, 4/13/22, I tried to log in but only partially succeeded since my feed would not refresh or display my photos. Later that day, upon another login attempt, I received a message stating that I had violated terms by posing as someone else. My Instagram handle is my full name with a middle initial, linked to my Gmail account with the same details as always. The account has not changed in years, uses the same email and phone number, and was only flagged once for an image, which I successfully appealed. I clicked the appeal form link, but a message appeared saying, "There was a problem with this request. We're working on getting it fixed as soon as we can." No contact information was provided. I seek clarity on why my account was deactivated and how it can be reinstated.

Hello, I recently posted a picture on my account but unfortunately, it was reported and taken down. I find it unfair that many Instagram users post similar content without issue. If we censor certain body types, where do we draw the line? I would like to discuss this matter further with the individual responsible for disabling my account. Could you please give me a call at your earliest convenience? I would appreciate some clarity on why my account was disabled. Let's have a conversation about this issue. Thank you.

Hello! My Instagram account @podolskaya_yuliya_ was blocked on 3.04.[redacted]. This account has been active since [redacted] and contains many photos and videos of me and my family. I really don't want to lose them as they hold precious memories of good moments in my life. I also don't want to lose the contacts saved on that page. If I unknowingly violated any rules, I am committed to rectifying the situation promptly. I am willing to provide any necessary information, including photos, videos, my identification, and confirmations from my relatives and friends to prove that I am not a bot. Full Name: Yuliya Andreevna Podolskaya Account: @podolskaya_yuliya_ Date of Block: 3.04.[redacted] Email: [redacted] Please, forward this request for review to your internal team. Thank you, and I eagerly await your response!

Hello, good afternoon! My name is Agustin Disalvo (@agus.disalvo). I want to share my situation: on Saturday, April 9, I logged into my Instagram account as usual and was suddenly logged out, which was very strange and had never happened to me before. Upon logging back in, I noticed that my account activity showed as "active one hour ago, in France". I suspected my account had been hacked, so I logged out of that device and changed my password. When I tried to change it, the system indicated that the current password I entered was incorrect, even though I was certain it was correct. I managed to change it using codes sent by Instagram to my email and phone number. Everything seemed fine until the next day, Sunday, April 10, when I was asked for a code sent via SMS to my phone number upon logging in. After providing the code, I received a notification stating that I had violated Instagram's policies, and my account would be closed for 24 hours due to recent irregularities, with the possibility of deletion. This is concerning as it's my personal account, and I hope to regain access to it. Thank you for your assistance!

While browsing my profile, I suddenly got logged out of my account. A message appeared saying my account was temporarily blocked due to a possible phishing attempt where someone tried to make me enter my password on a fake Instagram-like website. I was instructed to recover access via a six-digit confirmation code sent to my phone number to verify my identity as the real account owner. I haven't received the SMS with the code for three days despite trying various troubleshooting steps like restarting my phone, removing the SIM card, and reinstalling the app. I kindly ask for assistance in resolving this issue. My account is natali_antonova__ and my phone number is +7 ([redacted]) [redacted]-37-04.

I am having trouble accessing my account on Instagram after I reset my password. Even with two-factor authentication, the codes from the Google Authenticator app or the backup code are not working. I have reached out to Instagram for support but have not received a response. I am eager to regain access to my account and would appreciate any assistance available to resolve this issue. Thank you.

Good evening, my Instagram account @tut_trend_ has been blocked. I have not violated any community guidelines, I have been using it for years, I have not posted anything inappropriate, promoted any propaganda, and in the last 2 months, with the war starting, I have had very little time to be active on it. Now they are asking me to pay €[redacted] to unblock it. Why should I pay this amount? Some are at war, and others are trying to make a quick buck! I'm appalled by this, especially during such difficult times, it's outrageous. I have done nothing wrong, I have dedicated my time and effort to my account, I enjoy using Instagram. Moreover, I have barely been active recently, could someone have framed me? Please help me, I kindly ask you. Please, restore my account, it means a lot to me. I would be very grateful for your help and support, hoping for assistance.

Hello, my Instagram was hacked by someone who appears to be in their mid-30s or early 40s, while I am only 17. My face is now their wallpaper, and they have blocked me from my account and even managed to access my Cash App. I have reached out to you through email and phone calls but have not seen any action. I am extremely anxious and considering drastic measures unless this is resolved promptly. This person is claiming to be from NY but seems to be local. I believe my friends are following him too. Can you please either delete the account or restore it to me? You can contact me at [redacted] or at [redacted], and my mom can be reached at [redacted]. My new Instagram account is evammarshall0, and the deactivated one is e.m.m._1216. Please resolve this urgently as I have important messages, posts, and potential sponsorships on that account. Thank you.

My grandson, who has had recent suicide attempts, is facing fake posts on his old social media accounts. Yesterday, the police and ambulance brought him to Backus Hospital Emergency Room in Norwich, CT for an 8-hour psychiatric evaluation. He is 13 years old, and I am his legal guardian, Nadine D. of 61 North Street, Norwich, CT [redacted]. I am requesting the closure of his accounts with the usernames Tell.em_Joeys_comin and Deadrexxy223. Please ensure no new accounts are opened under the names Joseph Dias or Joseph Wilson, born on 11/16/08. Contact me at [redacted] or [redacted] (home) or [redacted] (cell). Thank you.

I received a message from a friend on Instagram asking for help to set up their account on another phone. They sent me a code to send back to them via text, instructing me not to click on any links. Unfortunately, following their directions led to my account getting locked. I received an email stating that my email had been changed, two-factor verification was turned on without my consent, and an attempt was made to access my account. As I never set up two-factor authentication, it seems the hacker was responsible. Despite managing to access my account briefly to log out a device in Nigeria, I still can't log in successfully. I believed I had corrected my email and phone number, but the account remains inaccessible. I possess the hacker's email address if needed. The correct email associated with my account should be [redacted], not the current one. Your assistance in resolving this matter would be greatly appreciated.