© GetHuman Inc.

Instagram Customer Service Issues

Archive 319

The following are issues that customers reported to GetHuman about Instagram customer service, archive #319. It includes a selection of 20 issue(s) reported March 17, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear administrator, I have recently discovered that my Instagram account has been disabled for violating guidelines related to spam activities. I want to clarify that this violation was unintentional as I was not familiar with Instagram's terms of use. I kindly request your assistance in restoring access to my account. Rest assured, I have thoroughly reviewed Instagram's terms and will avoid any future violations. Your prompt support in resolving this matter would be greatly appreciated. Username: haniaram_ Last known password: Hani_[redacted][redacted]@4#h DOB: [redacted]/3/20 Account creation date: [redacted] Other names used: Official_hani_aram, Official_hani_mehrabon, haniaram_ Phone number: +[redacted]66
Reported by GetHuman-haniaram on Thursday, March 17, 2022 8:17 PM
I have noticed that my Instagram account has been disabled for violating guidelines regarding spam actions. I want to clarify that this was unintentional as I was not familiar with Instagram’s terms of use. I am committed to adhering to the guidelines moving forward after thoroughly reviewing Instagram’s terms of use. I appreciate your assistance in restoring my account promptly. Username: haniaram_ The last password I recall: Hani_[redacted][redacted]@4#h Birthdate: [redacted]/3/20 Account created: [redacted] Other names used: Official_hani_aram Official_hani_mehrabon Phone models used: Redmi Note 9s Previous phones: Samsung j7, iPhone SE [redacted], Redmi Note 8, Huawei P20 Lite
Reported by GetHuman-haniaram on Thursday, March 17, 2022 8:22 PM
I recently received a direct message from @redriceatl, which I thought was a family member's account, asking for my phone number. After providing it, they mentioned needing me to screenshot some links for a password reset. Following their instructions, I received emails from Instagram about password changes, a new device login, and two-step authentication. Despite clicking on the "secure your account here" link, I was redirected to Instagram's help page. Before I could take action, they had changed the email and phone number associated with my account to j******[redacted] This individual has been soliciting phone numbers from my contacts and is using my account to promote their scams. I hope to regain control of my account and prevent this person from accessing it further.
Reported by GetHuman-taytay_b on Thursday, March 17, 2022 10:26 PM
I mistakenly selected the wrong birthday on my Facebook account while updating my personal information (K.O.). This led to my account and linked Instagram (@k.o) being disabled since it indicated I was under 13 years old. Despite sending my government IDs for appeal, I have not received any response from Facebook or Instagram. The 30-day appeal period is ending soon, and I hope for a positive resolution from Instagram to regain access to my accounts. I appreciate any assistance with this matter.
Reported by GetHuman-enhleol on Friday, March 18, 2022 6:33 AM
My Instagram account has been hacked, and the individual who accessed it is contacting my friends and causing issues. I am unable to regain access as two-factor authentication was added, and the phone number was changed, redirecting messages to the hacker. Despite submitting a video selfie thrice, my identity couldn't be verified. The hacker's email differs from mine, and their device location is in Nigeria, unlike my usual login. I urgently need Instagram to restore my account, grant me access, and enhance security to prevent future breaches. I have valuable memories and photos stored on Instagram, which I don't want to lose. Instagram's current verification process is challenging and seems ineffective.
Reported by GetHuman7236542 on Friday, March 18, 2022 8:11 PM
Last night, my account @halekelsey got hacked, and the hackers changed my email and phone number, locking me out. They are attempting to scam the 1,[redacted] people I follow and who follow me. I created this account in early [redacted], and it holds many nostalgic pictures and contacts from old friends. The hackers tricked me by sending a link from a friend's compromised account, asking me to send a screenshot. I regret falling for it. This situation is very sentimental, and the hackers are targeting more people through my account. Please assist me in regaining access. I am willing to verify my identity through email or phone if necessary.
Reported by GetHuman7236767 on Friday, March 18, 2022 8:55 PM
My Instagram account was hacked on March 8, [redacted]. The original username was @mmmelanieee___. The hacker altered my name, password, and email, preventing me from accessing the account. Despite receiving an email verification, I couldn't regain control. After trying the "Need More Help" option, the account remains elusive. The hacker contacted me via WhatsApp demanding payment for access. Logging in through Facebook redirects me to my alternate Instagram account using the same email. Evidence of the hacker demanding payment through personal messages and my failed attempt at video verification exists. The associated email is [redacted] I seek restoration of the account's state before March 8, as the hacker threatened to sell it. My contact number is [redacted], and my birth date is 07/20/89.
Reported by GetHuman7239728 on Saturday, March 19, 2022 5:51 PM
Hello, I encountered an issue with my Instagram account, rizo.alejandra, which was hacked. I contacted my followers to report the account as it no longer belonged to me. I then created a new account, alejandra.rizo.[redacted], to report the hacked one as not mine. The hacking occurred when the hacker posed as my friend on Luis Hector's Instagram account. I innocently followed the instructions sent by the hacker, ultimately losing control of my account. Despite numerous attempts, I have been unable to recover the hacked account and now wish to close it permanently. Furthermore, my new account, alejandra.rizo.[redacted], has several restrictions that limit my navigation. I seek guidance on how to address these issues and gain unrestricted access to my new Instagram account.
Reported by GetHuman7240541 on Saturday, March 19, 2022 10:16 PM
I lost access to my Instagram account - @vall4freedom - on March 3, [redacted], when I had to factory reset my phone due to an issue with my unlock pattern. Since the reset, I can't log in because of 2-factor authentication using an app. Unfortunately, all accounts on the app were lost after the reset. I contacted Instagram two weeks ago through the request form but received no response. I know I can log in using an 8-digit recovery code but can't find it in my files. I'm at a loss for what to do next. Thank you for hearing about my problem. Valeriya D.
Reported by GetHuman7241894 on Sunday, March 20, 2022 1:06 PM
My account was hacked, and now someone is posting bitcoin ads and I'm locked out of it. Despite setting my account to private, I keep getting redirected to my old Instagram profile. I've contacted support multiple times without any luck. My Instagram handle is darla_Benson_ from Dubuque. It's frustrating as I keep ending up at my old account darlabenson. Now, I unintentionally created a new account without a profile picture. The profile picture in my original account has me with a Canadian flag overlay. I urgently need access to my account with all the memories. Please help me regain access and provide a new username and password. The account is private, and I don't want the one with no profile picture that I accidentally created while trying to retrieve mine.
Reported by GetHuman7242341 on Sunday, March 20, 2022 3:56 PM
My account, @theofficialtrep, has been disabled for several months. I submitted my state ID and other documents for verification. Initially, my business account was compromised by a hacker, but I managed to recover it. However, upon regaining access, I found that my account had been disabled due to the hacker's activities within it. I need assistance in recovering my business account so I can resume making money and running ads. Despite submitting all required legal documents, my account remains unverified due to an alleged case of impersonation.
Reported by GetHuman7242708 on Sunday, March 20, 2022 5:51 PM
Dear Sir or Madam, Our Instagram account was hacked on 03/18/22. The hacker committed identity theft and extortion. We will report these activities to the police on 03/21/22. We kindly request that you revert the account to its original owner so that we can regain full access. In the attachment, you will find the WhatsApp message we received right after the hack. We are a non-profit organization, www.foodsharing.de, and have owned the account since [redacted]. Please send us the new login details to our address: [redacted] We hope for a prompt resolution. For further inquiries, please feel free to contact us at [redacted] or [redacted] E.K. foodsharing.de Instagram Team
Reported by GetHuman-lisafun on Monday, March 21, 2022 10:59 AM
Hello, I am experiencing issues with my account being hacked. The perpetrator has changed my username, password, email, and phone number. They are now using my phone to demand a testimonial for their company to regain access to my account, threatening to lock me out indefinitely otherwise. I am seeking assistance to either delete the account completely or help me regain access while locking the hacker out. Despite attempting video facial recognition three times, I have been unsuccessful so far. My email is [redacted] My name is Alexandria Wiltbank. The new username they set is __alexndria1_1wiltbank_1717, which was previously __alexndria1__1wiltbank__777 or 77__alex_ndria1__1wiltb__77. Their current email is [redacted] as of 11:08 am on 3/21/22, and another known email they used is [redacted] The situation keeps evolving, and any prompt resolution would be appreciated. I appreciate your attention to this matter.
Reported by GetHuman7249066 on Tuesday, March 22, 2022 4:23 AM
Hello! I need assistance with promoting my Instagram account: @sa.bi.ne_fotografie. I attempted to pay for a promotion using PayPal, but encountered an issue where the page did not load after payment. When I tried to proceed with a credit card payment, Instagram displayed an amount of 0,00 €, which I am unable to change. As a result, I am unable to promote my account because Instagram prompts me to pay the outstanding balance, which is not reflecting correctly. I am unsure how to resolve this situation and would appreciate any help or guidance on how to proceed. Thank you for your assistance. Best regards, SaBine
Reported by GetHuman7249422 on Tuesday, March 22, 2022 8:29 AM
Hello Instagram Support, I recently discovered that my account was disabled due to a violation of the community guidelines. My Instagram account is essential to me, and I sincerely apologize for the oversight. I assure you that I will adhere to all guidelines in the future. I kindly request assistance in restoring my account promptly. Thank you, Siddhi6144
Reported by GetHuman7249801 on Tuesday, March 22, 2022 12:07 PM
On February 25, [redacted], my account was hacked. The hacker changed my username, password, phone number, and email, making it impossible for me to access my own account. They are posing as me, posting my old stories, and deceiving my followers into sending them money. They even fabricated a video where I direct people to another account, which is entirely false. Despite numerous reports, the Instagram account @bekahnoee remains active, and I am exhausted from receiving screenshots of their fraudulent activities. I urgently need assistance in resolving this issue. Please contact me promptly via email. This impostor account needs to be removed to prevent further harm.
Reported by GetHuman7249926 on Tuesday, March 22, 2022 12:54 PM
Dear Instagram Team, I have forgotten my Instagram password and no longer have access to my registered phone number and email. This has left my account public and my personal photos vulnerable, causing me to feel distressed. Please assist me in recovering my Instagram account under the username _suchandrabanik_. Thank you for your help. Sincerely, Suchandra Banik Phone number: [redacted] New email address: [redacted]
Reported by GetHuman7254044 on Wednesday, March 23, 2022 9:13 AM
Hello, I am having issues with adding music to my Instagram stories. When trying to search for a song, it doesn't find any options, and I'm left with only suggested songs that are not popular. How can I search for music again? I need quick assistance, thank you! Email: [redacted] Phone: [redacted] Instagram Account: piii_007
Reported by GetHuman-petrada on Wednesday, March 23, 2022 5:56 PM
When trying to add music to my Instagram story, I am unable to search for specific songs. Despite attempting to use the search feature, no results appear. I am restricted to the pre-selected music options provided by Instagram, which I find to be unfamiliar and not to my liking. I am seeking urgent assistance to overcome this issue. Thank you for your prompt help. Please see the attached video showcasing the problem I am experiencing. Thank you. Email: [redacted] Phone: [redacted]
Reported by GetHuman-petrada on Wednesday, March 23, 2022 6:26 PM
Hello, my account was hacked a few months ago. I believed I was chatting with a friend, but it turned out her Instagram was hacked too, and the person I was speaking with was the hacker. They tricked me into sharing my login details, then promptly locked me out of my account. They manipulated me into sending them money. I've tried reporting the account and advising my friends to do the same, but the scamming continues. I've received calls and texts from victims of the scam, and it's distressing. I'd appreciate assistance in regaining access to my account or having it removed entirely. I've previously emailed about this but received no response. The account username is_ked_rine_. The old email and phone number associated with the account were devonedens2gmail.com and [redacted]. I'm willing to provide any additional information for verification. Thank you.
Reported by GetHuman-kedrinem on Thursday, March 24, 2022 3:34 AM

Help me with my Instagram issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!