Instagram Customer Service Issues

My account has been hacked and it's been a few days, possibly a whole week. I've been informed by others through different means that the hacker is scamming my followers with posts about bitcoin and crypto. Despite emailing Instagram support and sending videos as proof, nothing has been done yet. I urgently need this issue resolved. Thank you.

Hello, I am seeking assistance in reactivating my cat's Instagram account, which was mistakenly disabled. The account was created in [redacted] with the email [redacted] on an iPhone 11 Pro and has nearly 4,[redacted] followers. On Thursday, March 3, [redacted], at 23:17 (PDT), I changed the username from @the_best_cat_in_Moscow to @Albus_the_therapeutic_cat. Instagram flagged this change as suspicious and requested the password, which I couldn't provide as I had forgotten it. Subsequently, after multiple failed login attempts, the account was disabled. I followed all provided instructions, submitting a photo of myself and the cat holding a paper with a handwritten code, providing a detailed description of the incident along with the account's information and email address. Despite my efforts, the response I received was a generic statement alleging a violation of community rules, which is inaccurate. The hashtags #freealbus and #unblockalbus illustrate the community's desire to have my account reinstated. Thank you. Regards, Henrietta B.

Hello, I am reaching out for assistance in recovering my disabled cat's Instagram account that was mistakenly disabled. The account, created in [redacted] in Moscow, Russia, had nearly 4,[redacted] followers. Recently, I changed the username from @the_best_cat_in_Moscow to @Albus_the_therapeutic_cat on Thursday, March 3, [redacted]. Instagram flagged this change as suspicious and requested the password, which I was unable to provide. After multiple unsuccessful login attempts, the account was disabled. I followed Instagram's instructions, submitting a photo of myself and my cat holding a paper with a unique code, along with providing account information and my email address. Regrettably, the response I received was a generic message accusing me of violating community guidelines, which is untrue as my account has not breached any rules. A supportive cat community has been using hashtags like #freealbus and #unblockalbus to advocate for the account's reinstatement. I kindly request your assistance in resolving this matter and recovering access to the account. Thank you for your help. - H.B.

Hello, I'm reaching out for assistance as I'm facing a serious issue. My ability to sleep and work is being greatly impacted. My name is Em Glasser, and my Instagram account, @em.glasser, was disabled recently. I have diligently followed all the required procedures, submitted identity verification forms, and even tried to run an ad on Facebook to resolve this, but sadly, I have not received any response so far. I rely on my Instagram account for both professional as an international model and singer and personal use. Not having access to it is hindering my communication with clients and affecting my career. I have not engaged in any inappropriate behavior on the platform, and I'm at a loss as to why this has happened. Given the importance of Instagram to my livelihood, I would greatly appreciate any assistance you can provide to help me resolve this issue. Thank you for your time.

Around 1 pm today, I fell for a scam on Instagram involving a fake "friend account recovery code." A hacker manipulated me into adding the email ([redacted]) to my account. I mistakenly trusted them, granting access, and they promptly changed my password, locking me out of my Instagram as a result. Despite my attempts, I've been unable to regain access. I've taken necessary precautions such as changing passwords, enabling two-step authentication, and updating email addresses for certain apps as a security measure. I would greatly appreciate any assistance in changing the email and resetting the password for my account (tinierobbin, displayed as Alexis Hopper), or if not feasible, deleting the account.

I need to report a suspicious Instagram account, @Liguana53411, for blackmail threats. An individual from iCloud email [redacted] coerced me into sharing intimate texts and photos, then demanded $[redacted] or they would share the content with my friends and family. This is a violation of my privacy and blackmail. I have already blocked this account on my phone and Instagram. Instagram's response was not satisfactory as I was not able to fully explain the situation. I seek assistance to prevent further harm and protect others from falling victim to such malicious behavior. Thank you for your help in this matter.

I am in a dangerous situation as someone has taken over my Instagram account and is posing as me. My 4-year-old son and I could be in danger because the imposter has shared information about where I am moving. Despite my efforts to keep my profile private, the person has made it public. I fear for my safety because of a harassment order against my ex. I have reported the profile and asked friends and family to do the same, but I haven't received any assistance yet. My email is [redacted], and my phone number is [redacted]. This situation is serious, and I am desperate for help to protect myself and my son before we move. I have tried everything possible to regain control of my account, but the situation is escalating as they attempt to deceive my friends. Please act swiftly to retrieve my account and address this safety concern. Thank you for your attention to this urgent matter.

I am experiencing glitches with the Bonuses and Badges monetization features. I received a notification that I was eligible to enable Reels Bonuses in January [redacted]. However, after following the steps to enable the feature, the Bonuses section disappeared from my professional dashboard and creator settings. While I can still see the section when creating or editing Reels, it disappears intermittently. Despite being eligible for monetization with no strikes against community guidelines, I am unable to use Live Badges, which were working fine since the summer of [redacted]. I have attempted to seek help through the creator monetization help form, but encounter error messages. My regular support requests have gone unanswered since January [redacted] when these issues started occurring.

Hello Instagram, I am experiencing an issue with advertising as my account @martineveutpecho is blocked, and I am unable to sponsor anything. Is there a protocol to resolve this situation? I have sponsored several posts without any problems before. Last week, you deactivated and reactivated an ad. I encountered another deactivation last week, submitted a complaint thinking it was another error, but received an email stating my advertising account is blocked. My main post ran smoothly for days without any issues or warnings. I apologize if I unintentionally violated any policies. I promise not to promote that type of post again. As a new account, I acknowledge my mistakes and genuinely require advertising to grow. I have put a lot of effort into this project and feel extremely bothered by the account block. Could you kindly review my account and daily posts? They promote positivity, kindness, humor, and sharing among women, aligning with Instagram's values. I seek guidance on resolving this issue. Thank you for your assistance, and I apologize for any inconvenience caused. Martine P.S.: Additionally, the second-to-last post is blocked from boosting despite no activity since the block. I encounter an error when attempting to delete the ad, suggesting a bug. I am also unable to access the statistics.

Hello, I need help resolving an issue. I have content advertising blocked on Instagram (it works on Facebook). I've been trying to request an account review for over a month, but it's not working. Please assist me, as advertising is essential for my work. My family are refugees from Ukraine, and my husband and I support all our relatives. Your help is crucial. I am willing to verify my identity through any means necessary. I operate legitimately and follow all rules. My account is @kulaga_tattoo. [redacted]

My Instagram accounts, @_jaamieet_ and @bigreddsnuthouse, were hacked yesterday. I've tried all night to recover them, but the hackers changed the passwords, phone numbers, and emails associated with both accounts. I usually start over when this happens, but these two accounts are special to me as they have sentimental photos, videos, and messages, including memories of my late brother who passed away in [redacted]. I no longer have these memories on my new phone, so it's really important for me to regain access to these accounts. Despite my efforts and reports from friends, the situation hasn't improved. Someone is using my account to ask for money from my family and friends. I desperately need help to recover at least one of my accounts. Any assistance would be greatly appreciated.

Good evening, For the past two days, I have been trying to log in to my Instagram account without success. Whenever I attempt to log in, Instagram asks me to verify my account (for my personal data) by providing my phone number to receive a code. The issue is that I am not receiving any code on my phone, even though the phone number is correct as they verified it. I suspect the problem may be on their end because aside from messages they send, I do not encounter this issue with my other personal messages. This situation is quite delicate for me as I am a very active Instagram user, and many important professional conversations rely on it. I hope the problem will be resolved soon. I await a prompt response from your end. Thank you. (my Instagram: @hdaxjfvjej)

Dear Instagram, I am reaching out on behalf of a User who is experiencing harassment from her ex-partner on Instagram. She has reported the incident to the UK police and has a Crime Reference Number. She would like Instagram to contact her via email at [redacted], as she is concerned about her ex-partner accessing her photos even though she has blocked him. He has been sharing her photos on WhatsApp without her consent, claiming he can monitor her online activities with his technical abilities. Due to her safety concerns, she prefers to communicate via email rather than the app. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this urgent issue of online harassment.

My account cynniem50 was hacked and altered to cynniem50_. It is being used to deceive friends and family into investing in bitcoin and crypto, which is a scam. I have reported the issue, but no action has been taken. The hackers are exploiting an account supporting breast cancer to gain attention, which is how they are deceiving people. My account is personal and used to raise awareness about breast cancer, a cause I am recovering from. The hackers are misusing it to scam individuals. Despite all my efforts to report the problem to Instagram, the hackers are still able to use my account freely. I am seeking guidance on how to delete my account to prevent further damage to my name due to this hacking. The impostors are pretending to be me, and I have ample photographic proof to support my claim.

English Dear Ladies and Gentlemen, I kindly request the unblocking of my account "mihannews." This account focuses on human rights issues, particularly in Iran. Recently, we shared videos highlighting the atrocities committed by the Taliban. Our aim is to shed light on the human rights violations of the Taliban and advocate for secularism, democracy, and human rights. I urge you to verify the content of our posts through human review rather than automated processes. Thank you very much. Best regards, Mahdi Rezaei-Tazik German Dear Ladies and Gentlemen, I am requesting the unblocking of my account named "mihannews." This account is dedicated to exposing human rights, especially in Iran. We have recently posted videos showcasing the Taliban's crimes. Our intention is to reveal the human rights violations by the Taliban and support secularism, democracy, and human rights. Please ensure that the content of our contributions is reviewed by a human and not a robot. Thank you very much. Kind regards, Mahdi Rezaei-Tazik

I am reporting a fake account posting my pictures, which concerns me greatly. Someone is pretending to be me on this fake account, and despite numerous reports from me and my friends, I have not received any response or assistance from your side. It has been over a month, and the fake account is still active. I am unsure what more I can do to contact you or to prompt the deletion of the account from Instagram. This situation is not a joke; it is a serious matter that is causing me frustration and disgust. Please take immediate action on this matter. Thank you.

Hello dear team, Several weeks ago, my Instagram account, photography_by_azurill, was hacked. Despite multiple requests sent to this email address, I have not received any response. Unfortunately, I am unable to recover my account as the hacker changed my email address associated with it. I received an email notification on the same email address I am contacting you from, informing me of the email address change for the account. Regrettably, I did not notice this message in time for the changes to be made, and the link to reverse the email change has expired. I am hopeful that you can assist me with this matter. Sincerely, Tessa Stöcklein/Azurill

Hello, I need assistance as my account was infiltrated on January 30th, [redacted]. The perpetrator accessed my account using my credentials, altered the password and email, and subsequently terminated the account. Despite my efforts to recover the password, the account is no longer accessible. I have established a new Instagram account under the email "[redacted]," but the "TopTier48" account is integral to my business and brand. Considering that Instagram retains deleted accounts for 30 days, I am hopeful that there is still a chance to address this issue. Initially, I encountered difficulties when trying to report this specific problem via "Policies and Reporting." Nevertheless, I am making another attempt through this channel to seek resolution. I kindly request guidance on the appropriate steps to initiate the restoration of my account. The account "TopTier48," associated with the email "[redacted]," held invaluable personal relationships and irreplaceable photos. I am prepared to undergo any verification process necessary, such as providing a video selfie or responding to identity confirmation queries, to establish my ownership of the account. I implore you to assist me in reclaiming the hacked and deleted "TopTier48" account. Although I have created a new account with the same email, retrieving the original account is of utmost importance to me. I sincerely appreciate your support.

I am having trouble logging into my account. I had disabled it a few months back to take a break and now want to reactivate it. However, every time I try, I receive a suspicious login attempt notification that prompts me to request a confirmation code to verify my identity. Despite receiving the code via text or email from Instagram, I repeatedly get an error message saying, "Sorry, there was a problem; please try again." I suspect this issue arises because the system detects a deactivated account when requesting the code. Despite this, Instagram seems to recognize my contact information associated with the account, as it sends the code successfully. I have also attempted to reset my password, but the system states, "There is no account linked to this email." The problem seems unique, as I couldn't find a solution on Instagram's support page and have received no response after reaching out through a secondary account in the app. I have been grappling with this issue for nearly a year and would appreciate any assistance.

Hello, I am Mimi Kubheka. I encountered an issue on the 18th of February while updating my personal details on Facebook for my account Kubheka Olwethu. My account was promptly disabled along with my linked Instagram account @kubheka_olwethu. Despite submitting my government IDs through Facebook's appeal process, I have not had any success in reactivating my account. Instagram also requested a handwritten code, which I provided, but I have not received a response from either platform. The 30-day appeal period is nearing its end, and I am hoping to receive a positive update from Meta regarding the status of my accounts. Any assistance in this matter would be greatly appreciated.