Instagram Customer Service Issues

Subject: Urgent Account Security Issue Hello, I am Austin Cantrell. Yesterday afternoon, my Instagram account, @cantrellflyak, was hacked by someone from Nigeria. Unfortunately, I did not have two-step security enabled. The hacker changed my email address to [redacted] and added their phone number. They have been posting Bitcoin content and even uploaded a fake video of me. My friends have reported the account, but I have been unable to regain access by following Instagram's prompts. I use this account for personal and promotional reasons and have cherished memories there. I am reaching out for assistance to change the email back to [redacted] and set the phone number to [redacted]7. Thank you for your attention to this matter. Austin Cantrell

My Instagram account, @mirelarotaru, has been hacked. I received emails about login attempts but couldn't recover the account. The password reset didn't work as the email had been changed. I received threatening WhatsApp messages demanding money to regain access. I'm hesitant to pay but also don't want others to have control. I need help recovering or deleting my account to stop the threats. This situation is causing me anxiety and stress. Any assistance would be appreciated. Thank you.

My account was compromised by an abusive individual who gained full access. I was unable to change my password or email as they also breached my iCloud. The hacker messaged inappropriate content to others, leading to my Instagram being disabled. Despite reporting the issue to Instagram support, no help was received. It is crucial to regain control of my account, remove the hacker, and update the login credentials promptly. My Instagram username is @(tetefromdagram_). Your assistance in recovering my account would be greatly appreciated.

I was hacked. The person who hacked me added their email to my account, so Instagram sends them the sign-in email. I tried to use my phone number instead, but never received the security code. When I finally got a code, it didn't work. I've been trying to log in without success.

I am reaching out to seek assistance in recovering my official account, @ghilessamzal.officiel, that was hacked after my phone was stolen. As a singer and artist, losing access to my account has been challenging since the thief changed all the passwords and emails associated with it. Since my phone, containing all the passwords, was stolen, I have been unable to recover my Gmail account, which was linked to my official account. I am willing to provide video evidence and my passport to verify my identity and regain access to my Certified account. I have used this form of contact as I could not find any other direct means to reach out for assistance in the case of a stolen account recovery. I am hopeful that you can assist me in this matter, as I trust in your support. Thank you.

I'm reaching out through this form to regain access to my verified account @ghilessamzal.officiel, which was hacked after my phone was stolen. As a singer and artist, losing my account has been challenging since the thief changed all the passwords and email linked to my phone. Unable to recover my Gmail account due to the stolen phone, I seek your assistance in updating the email address to my new one to retrieve my account. I am prepared to verify my identity with a video, passport, or any necessary documents to prove ownership of my Certified account. I trust in your support as I lack direct means to reclaim a stolen account. Thank you for your help. XMA Header Image Ghiless Amzal google.com XMA Header Image Ghile

Hello, I am reaching out for urgent assistance in removing my hacked Instagram account. Since losing access due to changed information, the account has been used for money scams and harassing my friends. I have reported this several times without success. I urgently need the account @benkenobi1984 removed to prevent further harm. You can contact me at [redacted] or [redacted] Your help in resolving this matter is greatly appreciated. Thank you.

My Instagram profile, @tayamnica_, was targeted by bots last week, leading to an influx of over +[redacted] subscribers and +[redacted] subscription requests in five days. After reopening my profile due to numerous subscription requests, I was surprised to see +[redacted] people sign up overnight, prompting me to close my account again and add an extra letter to my username, @tayamnica_n. I fear someone is artificially increasing my followers, and I need assistance to prevent this automated activity and secure my account.

Hello, my Instagram username is beatum8, and I'm unable to log into the application at all. It all started on January 10th when no updates were showing in my feed. I could still view previously uploaded content intermittently. On January 11th, upon opening the app, I couldn't see my profile picture or followers anymore. The page turned completely white, with a message saying "Couldn't refresh feed," then it immediately redirected me to a new window asking for a code sent to a number ending in [redacted], which I never received. I tried logging out and back in, using Facebook, updating the app, and even reinstalling it, but as of today, my Instagram is still not working. When I search for my username, I can't be found at all. I kindly ask for assistance in identifying the issue and restoring my account.

Hello Instagram Team, I have been trying to reach out regarding my hacked Instagram account, @jo_cake_artist123, for the past two days. I attempted the video selfie process to recover it as it is a branded business account where I share my cake designs and sugar art. Unfortunately, my attempts have been unsuccessful as the account has been compromised by hackers who are using it for unauthorized activities like promoting bitcoins. They have tampered with the email and password linked to the account, which is causing distress as false information is being posted. I urgently require your assistance to regain control of my account to protect my reputation as a cake artist. My Facebook account has also been hacked and subsequently deleted, further emphasizing the severity of the situation. Given the nature of my work, the impact of these security breaches is substantial. I have all the necessary information and evidence to verify my ownership of the accounts. I appreciate your prompt attention to this matter and look forward to your support in recovering both my Instagram and Facebook accounts, @jo_cake_artist123 and Joseph Beaini, respectively. Thank you for understanding the gravity of the situation. Sincerely, Joseph B. JO Cake Artist

Dear Sir, I would like to request a review of my disabled account under the name "Mian Usman." I am confident that I have not violated any community guidelines or rules. I greatly value your guidelines and believe that my account may have been disabled in error. I kindly ask for your prompt review and reinstatement of my Facebook account, as it is linked to various other platforms such as PUBG Mobile and Instagram. Despite following your rules diligently, my account remains disabled. Your immediate attention to this matter would be greatly appreciated for the linked phone number [redacted]. Thank you for your assistance. Sincerely, Bablu Soni.

I apologize for the inconvenience you are experiencing. My name is Nicole Dos Santos. I used the email [redacted] and one of the phone numbers [redacted] or [redacted]. I accessed the account from an iPhone and a MacBook Pro using the Safari browser. The page was referred to as successfulone at some point. I believe Mosiah did not have the authority to take over my account. The last password I set was erase2020 on 2/6/21. Due to illness, I hadn't logged in for a while, and only recently realized this had happened. When I confronted him, he changed the password, preventing my access to the account. I urgently need access to the messages for legal purposes in court TODAY. I request a new password to be generated and given to me, the original account owner for resolution. I can provide texts as proof of ownership and even upload my ID if necessary. Additionally, I am the admin of the Facebook page lastbodegainbrooklyn, not Mosiah, which can serve as proof. My backup emails, [redacted], [redacted], and [redacted], are available for verification. Thank you for your assistance. Nicole Dos Santos

I have noticed that many people are using the "add yours" story feature, but despite updating the app, deleting and reinstalling it, restarting my phone, and checking the help center and settings, I am unable to access this feature. I can see the prompt and the profile picture, but the "📷add yours" button is not clickable. The sticker is not available, and I cannot view other people's responses. It seems like a text box on someone's story rather than an interactive feature. This issue has persisted since the update, and I am becoming increasingly frustrated. I would appreciate any assistance.

Yesterday around 11:30am EST, I unfortunately fell for a phishing scam on Instagram. I've tried reaching out to Instagram through various channels to regain access to my account. I followed their instructions and submitted a video selfie multiple times in the hopes of expediting the process. I received a reset link at 3am, but I missed the email, and now the link has expired. When I attempt to use the "Need more help" option during login, I keep encountering an error with the message "We're sorry. Something went wrong, please try again." I'm at a loss about what steps to take next. All I want is for the hacker to cease posting and messaging from my account. Any assistance would be greatly appreciated.

My Instagram account (username: kristy_amore) has been hacked. The hacker disconnected my email and altered the password, linking my email to a different account (username: fxrthd). When I try to reset the password, it leads me to an account I didn't create (username: fxrthd). The hacker is contacting my friends, posing as me, and asking for personal details. My friends have been alerting me about this issue since December. It's frustrating. I would appreciate it if the Instagram account could be deactivated to stop my friends from receiving messages from the hacker.

Hello Instagram Staff, I hope this message finds you well. Recently, I encountered a phishing scam that resulted in my account being locked. I received a suspicious message from a college acquaintance, followed a link as instructed, and found myself locked out of my account. This account is crucial to my business endeavors alongside my teaching profession, and I am eager to regain access. Despite the hackers altering my phone number, email, and username, I can still access my original email at [redacted] I am prepared to undergo any necessary steps to recover my account and have researched the process thoroughly. My username is emilythomas817, and my phone number is [redacted]. While residing in Alpharetta, Georgia, I noticed a sign-in from Vinings, Georgia, which was not authorized by me. I am committed to providing any evidence required to prove my identity as the rightful account owner. Your assistance in recovering my account would be greatly appreciated as I strive to make progress with my business ventures. Thank you for considering my request.

Hello, I am the owner of the account princess_emma_rose_32, formerly known as princess_emma_rose. My account has been hacked, and I am unable to access it. The issue started when I received an Instagram message from an account posing as one of my close Facebook friends from Hawaii. Thinking it was safe, I opened the message. The imposter account claimed to have a new phone and needed my phone number to receive a code to log in to their Instagram. Trusting them, I provided my phone number, after which my account was compromised. Although I can change my password, Instagram requests a two-factor authentication code that I never set up. Now, I am locked out and facing possible account deactivation due to suspicious activity. I need assistance regaining access to my account.

Dear Madam/Sir, I, Mohammad Reza RAHIMI, born on 21/03/[redacted] (aged 19), would like to inform you that for over 2 weeks, my account named maison_de_france_, dedicated to teaching the French language, has been disabled on Facebook and Instagram. This happened because I mistakenly used the date of 16 April [redacted] as my birthdate when creating the account without knowing that it would restrict access. I also submitted an appeal with a copy of my residence permit on 9 January [redacted], but I have not received any response from your side yet. Kindly reactivate my account as soon as possible. I have attached a copy of my residence permit and my French passport for your reference. I look forward to a positive response from you. Please accept my respectful greetings. Mohammad Reza RAHIMI

Hello, I, Mohammad Reza RAHIMI, born on 21/03/[redacted], would like to inform you that for over 2 weeks, my account named "maison_de_france_" meant for teaching the French language has been deactivated on Facebook and Instagram. This happened because I mistakenly set my date of birth as April 16, [redacted], which is when I created the account. I was unaware that using such a date would lead to an account lockout. I also submitted an appeal to Facebook along with a copy of my residence permit on January 9, [redacted], but I have not received any response yet. I kindly request to have my account reactivated as soon as possible. I have attached a copy of my residence permit and my French passport. I look forward to your positive response. Thank you, Mohammad Reza RAHIMI

My account "arxul" has been disabled, and I recently went through the process of confirming my details. Despite being active, I'm unsure why this happened. I've faced numerous hacking attempts in the past year and even set up two-step verification. I'm not sure if I was mistaken for a bot. I'm eager to resolve this quickly. I submitted a photo with a code as requested last week, but I haven't received a response yet. I've encountered hacking issues on Facebook, which were resolved. Similar problems arose on Twitter, Google, and YouTube. I suspect it's due to being a YouTube content creator. Despite taking measures to secure my account, unauthorized access attempts persist. I'm worried about losing my account, which holds years of contacts and memories.