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Instagram Customer Service Issues

Archive 301

The following are issues that customers reported to GetHuman about Instagram customer service, archive #301. It includes a selection of 20 issue(s) reported December 29, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
On Christmas Eve, my account was hacked, and the individual changed my personal email and phone number to their own, making it impossible for me to regain access. They've been posting fraudulent bitcoins and messaging my friends in attempts to scam them. My Instagram account is Camerongilkey, and a quick look at the recent posts will show that the current user is not me. How can I reclaim my account from the hacker who has taken over? Thank you, Cam.
Reported by GetHuman-camgilk on Wednesday, December 29, 2021 7:03 PM
Hello, recently, I was on a call with a friend when I suddenly got disconnected. When I tried to log back into my account, I noticed that the email associated with it had been changed without my knowledge. I didn't receive any notifications about a password change either. The account username is Triyoo_tr_03, and it was the third username under the name Lakrim. The last email linked to the account was [redacted] I hope that with this information, I can regain access to my account. Thank you.
Reported by GetHuman-matymaty on Wednesday, December 29, 2021 7:50 PM
My account, philm_87, was hacked approximately 2 weeks ago. Despite sending numerous emails to Facebook, their response has been providing instructions on how to regain access to the account and sending codes. Unfortunately, this is not feasible as the hacker has altered the password and linked email address. The hacker is promoting fraudulent activities involving bitcoin and is messaging all my friends through the account. Despite multiple reports from my friends, the account remains active. I request the immediate closure of the account and seek a prompt response as Facebook has ceased replying to my emails.
Reported by GetHuman6964862 on Wednesday, December 29, 2021 8:54 PM
To whom it may concern, I am writing to report that my Instagram account has been hacked today. My previous account was @gi.odi, but the hacker changed it to @gi.odi_. This account was crucial for my business and income. I am seeking assistance to regain access to my account. I have attempted all possible solutions, but the hacker changed the email, password, and phone number associated with the account. I am prepared to provide all necessary information to verify that @gi.odi belonged to me initially.
Reported by GetHuman-gigivill on Wednesday, December 29, 2021 8:57 PM
My account was hacked, and now I can't log back in. The email, phone number, and password have all been changed, making it impossible to recover. They're asking me to do a video claiming I made a $[redacted] Bitcoin investment with coach Alicia and profited $10,[redacted] in just an hour to regain access. I'm uncomfortable with this request, so unfortunately, I am locked out of my account.
Reported by GetHuman-miamikul on Wednesday, December 29, 2021 9:01 PM
I believe my Instagram account was hacked. Someone messaged me promising money if I followed their instructions. I was asked to go into my account settings, take screenshots, and change information. After doing so, I was logged out and cannot access my account even with the correct password. It seems the hacker changed my password.
Reported by GetHuman6965043 on Wednesday, December 29, 2021 9:30 PM
My Instagram account was hacked by an account that I thought was legitimate but appears to have been compromised. The account promised me likes and comments and requested my login information to complete the process. Unfortunately, once I shared my details, they altered my password, email, and phone number, leaving me unable to access my account. Despite my attempts to contact Instagram for help, I have not received a response. I simply want to regain control of my account and be able to use it again.
Reported by GetHuman6965100 on Wednesday, December 29, 2021 9:42 PM
My Instagram account isn't working. I received a different number in an email when I tried to change my password as I forgot it. It prompted me to try other ways to regain access, but I couldn't. Please help me recover my account with the username asiada.brat, which I've had since around [redacted]. I've tried everything, but I really need my account back.
Reported by GetHuman-aamyamoe on Wednesday, December 29, 2021 10:02 PM
Good evening. I have been dealing with two issues in my account for over a month now. Since November 25th, the archive of stories does not load, and it is impossible to upload stories to "Highlights." My Instagram handle is presnyaa. Additionally, I have a second account where everything works fine, though it is not my primary account. Everything works on the secondary account, but not on the primary one, and this is frustrating. Please help me resolve this issue.
Reported by GetHuman-alyalol on Wednesday, December 29, 2021 11:19 PM
I'm unsure of the exact details, but last night around 9:30 pm, I discovered my Instagram account had been disabled. To resolve this, I had to provide the necessary information for a review. This account means a lot to me emotionally as it holds many memories. It is an integral part of my identity, and I am keen on reactivating it. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman6965707 on Thursday, December 30, 2021 12:34 AM
My account is currently temporarily locked due to suspected phishing activity. The notification mentioned recognizing such activity. This issue arose after I began following crafters on Instagram from a Facebook group. Although Instagram attempted to send verification codes to my email, both my email and website accounts linked to the same provider have been deleted, resulting in no access to the account. Despite trying to receive codes on an alternate email, I faced difficulties with the process. Even after numerous attempts at submitting a selfie video, the issue persists. While my account is linked to Facebook, I am unable to access it through that platform either. Although I have received multiple emails containing links for logging in and changing the password, the same message continues to appear upon attempting to unlock the account.
Reported by GetHuman-zsbernad on Thursday, December 30, 2021 12:38 AM
Someone created a fake account of my friend on Instagram. We have reported this account numerous times because it was made by someone else. It has been 3-4 days since we received any notification from Instagram regarding this report! We urge Instagram to delete this account (fake) of my friend. The Instagram username is "Mdalin91." Please suspend the fake account of my friend.
Reported by GetHuman6965730 on Thursday, December 30, 2021 12:40 AM
Hello, My account, @jacobbagwell, was hacked on Christmas morning. The hacker changed the email and phone number linked to the account. Even when I tried to reset my password and verify my identity through Instagram's recovery options, the hacker somehow blocked my access. I created a new account, @jacobbagwell_, in the meantime, but now both accounts are disabled because it appears as if I am impersonating myself. The original account I am trying to recover is no longer accessible.
Reported by GetHuman6966119 on Thursday, December 30, 2021 3:31 AM
Recently, my account was accessed from a different location. Approximately [redacted] people were followed within a few minutes, which I noticed promptly. I removed the unrecognized device, changed my password, and activated 2FA. I proceeded to unfollow all the accounts that were followed without my consent. The following day, Instagram requested mobile verification, which I provided. However, after 24 hours, my account was disabled for alleged rule violations. I submitted a picture with the code they provided but have yet to receive a response from Instagram.
Reported by GetHuman-suthuras on Thursday, December 30, 2021 5:27 AM
I can't believe I lost access to my Instagram account suddenly. It's really important to me. I've been trying to recover it, but a spam number keeps sending me verification codes. Even the recovery codes aren't working. Please assist me in getting my Instagram account back. Username: dark_potato01 Email: [redacted] Phone: [redacted]***[redacted]
Reported by GetHuman6966360 on Thursday, December 30, 2021 5:53 AM
My Instagram account @yanathegreat was hacked. I received a link from someone claiming to have issues with Facebook and asked me to send a specific link to my phone. They stressed multiple times to "Copy/paste and send the link don't click it." Soon after, my email was altered, and I received a location from my iPhone in Nigeria. The hackers changed the email, phone number, password, and set up two-factor authentication, preventing my access. They are demanding pornographic images and $[redacted] to return the account.
Reported by GetHuman-kytianat on Thursday, December 30, 2021 6:44 AM
Our business account, "HalalSlice," has been blocked with restrictions preventing us from accessing it. We recently restored the number associated with the account but still cannot log in. We believe there may be additional issues causing this problem. It has severely impacted our business operations. We kindly request assistance in resolving this matter promptly. Please provide us with access to the account or offer any feedback that could assist us in addressing the situation. Your attention to this matter is greatly appreciated. If possible, kindly forward any correspondence or feedback to [redacted]
Reported by GetHuman-ainurbe on Thursday, December 30, 2021 9:46 AM
I can verify my identity with a video selfie if needed. Please freeze my account for user nia_montalvo_johnson until the verification is completed. I suspect a scammer currently has access to it. I haven't changed my email, password, or phone number recently. I also haven't logged in from a different device in New York as I am usually located in the Stockton to Oakland area in CA. Someone else seems to be using my account. Please provide a new login to me at [redacted] or [redacted].
Reported by GetHuman-niacakes on Thursday, December 30, 2021 10:46 AM
I am a model and recently accepted a paid collaboration offer from a random page. After adding their email as requested, my Instagram account was suddenly logged out and I suspect they changed my password and deactivated my account. I am seeking assistance to recover my account. My username is miss_.samantha._ This incident occurred 24 hours ago and I have put four years of hard work into my account. Any help in recovering it would be greatly appreciated.
Reported by GetHuman6966840 on Thursday, December 30, 2021 10:49 AM
Добрый вечер. Кто-то взломал все мои социальные сети. Были изменены пароли и адрес электронной почты. К сожалению, доступ к номеру +[redacted]7 утерян, так как это мой очень старый номер. Мой никнейм @Mr.Maldiy. Почта, связанная с моим инстаграмом, - [redacted] Мой аккаунт на Facebook также привязан к этой почте. Я готов пройти проверку, предоставив документы и селфи. Прошу помочь в решении этой проблемы. Спасибо.
Reported by GetHuman-dcapa on Thursday, December 30, 2021 11:07 AM

Help me with my Instagram issue

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