Instagram Customer Service Issues

The following are issues that customers reported to GetHuman about Instagram customer service, archive #302. It includes a selection of 20 issues reported from December 30, 2021 until December 31, 2021. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Today is December 30, [redacted], and my account was supposed to be deleted on December 29th. My account has been hacked by okr600 who is posting pictures. When my friends visit my account, they are directed to okr600 with my picture. I request immediate deletion of my account and removal of okr600. Regards, Bengt M.

I recently discovered that my Instagram account has been hacked. The hacker is posting content related to money and Cash App without my consent. I have set up an alternative account temporarily while waiting for Instagram to resolve this issue. I have been attempting to regain access to my account for three days now, but the hacker continues to post. Although the phone number and email linked to my account have been changed, the profile picture remains the same as mine.

Hello, I need help regaining access to my account. I mistakenly shared my email and phone number, and now I cannot log back into my account. This issue is urgent since legal matters are at stake. I have already updated the password for my email account to ensure its security. Unfortunately, the hackers have linked my account to their emails. Please assist me in this matter. My username is @imaarazuhaire.

I am seeking assistance in recovering a post that I recently deleted. This was my first post in over 5 years, and I would like to have it back on my account. The post was made in early August of this year. I believe that Instagram has a "recently deleted" section within their app that holds onto deleted posts for 30 days, but when I checked, it was empty. Any help in recovering this post would be greatly appreciated!

A few days ago, I changed my phone, and when I tried to access my Instagram from Facebook, it started a new account instead of logging into my existing one. I had changed my email on Facebook, but not on Instagram. I can no longer access my old account through email or phone number as they are no longer active. I used to log in through Facebook, and since I changed my email, I can't access my original account anymore. I hope you can assist me as I have many years of memories on that Instagram account. My username is "annlucs." The current email I updated on Facebook is [redacted], and my previous email for both Facebook and Instagram is [redacted] I hope you can help me retrieve my account with all my precious photos and memories. Thank you.

I was discussing bitcoin with someone on the evening of 12/29/[redacted], and they offered to give me $[redacted] to support my business. They advised me to update my email address in the settings. After briefly leaving, I returned to find that I had been logged out of my account and couldn't log back in. When trying to reset my password, the code was sent to a Gmail address similar to c*******[redacted] My attempts to use my username, bolinbello, password, or phone number were unsuccessful. It seems my account has been compromised, and I would appreciate assistance in regaining access to it.

I am facing a serious issue. I was hacked on Tuesday and have been unable to log in since then because the hacker changed the email address associated with my account, making it impossible for me to reset my password. I urgently require your assistance to resolve this. I would like my account to be deleted as numerous people have already reported this issue, yet it persists. The hacker is now posting inappropriate content on my Instagram story. My Instagram handle is: _xemy_. Your prompt help is greatly appreciated.

My Instagram account, maya_the.hexedwraith, has been hacked by someone in Whitney, Nevada. I reside in Birmingham, AL. The hacker changed the password and is messaging my contacts asking for money. I've attempted to recover the account, but the hacker demands money to release it. I want the account deleted to prevent my pictures from being misused. My family and friends have also reported the page, but there has been no response so far.

My account @shyyaannee has been hacked. I can no longer access it as the hacker changed my email and phone number. False information is being posted on my Instagram. Due to all my details being altered, I can't retrieve a link to regain access. When I try to reset the password, an error message "feedback_required" appears. I am struggling to receive help from Instagram. Although my email [redacted] is linked to another account (lundahllove), I am determined to recover my _shyyaannee account. It holds important connections with my friends and family.

My Instagram account with 45.6k followers was hacked on December 23rd, and the hacker is demanding [redacted] bitcoins as ransom, which amounts to $35 million. Despite the threats and my inability to pay, I have received no response from Instagram. The email that compromised my account appeared to be from Instagram, adding to my distress. This account is not only a significant part of my life but also crucial for my business, as it documents my journey with a terminal illness since I was 23. The account, battling2breathe, seems to be blocked now, as I can't see any pictures. I am hoping for assistance to regain access to my account, which has been a source of strength for me.

I accidentally shared my account details with someone who asked for them. I gave them my phone number and the verification code they requested, as well as a link. I don't use this account much anymore, but it's still mine. The number linked to the account is [redacted]. The hacked account is LEWDSENPAI-UwU. I can't recall the email associated with it. This incident happened around 30 minutes ago, maybe even sooner. I also received an email notification that their device accessed my account.

Good evening, I need help retrieving my account as it holds important pictures that I cannot access. I understand it may be difficult, but it's my only option to recover my account. The email I used for 5 years until April [redacted] was [redacted] I provided this email during my time as a student at UMass Amherst to create my account, dnapless. Since I'm no longer a student there, I've lost access to the email. I also didn't set up two-factor authentication with my phone number back then. I've been locked out of my account for about 6 years (since April) and any help you can offer to regain access would be greatly appreciated!

My friend's account has been hacked, and we're unsure how to recover it. The hacker has logged them out, and my friend doesn't remember their password. The hacker is reposting her pictures with incorrect information and sending messages to her followers on Instagram, asking them to click on a link. This situation is causing a lot of distress for my friend, who is worried about what might happen next.

Hello Instagram team, I am reaching out because my account x_cocopuffs_x was hacked by an unknown person using the email [redacted] The hacker changed the email associated with my account from [redacted], and even my Authenticator app has been compromised. I have already submitted a video selfie for verification, but I am unsure of what steps to take next. Your prompt assistance would be greatly appreciated. Thank you.

Hello, I am seeking help with my disabled Instagram account. Over 15 days ago, I encountered an issue when trying to log in. I am eager to resolve this matter as I value the positive experiences and interactions within the community. If I unintentionally violated any rules, I offer my sincere apologies and hope to regain access to my account.

My account (dijonaa) has been compromised on Instagram. The platform suggested I change my password, but I cannot recall it. After clicking the "Password forgotten?" option and entering my number, I received a link that led me back to the compromised account display in German. Unfortunately, I am unable to change my password from there. I need a functional link to reset my password without encountering the compromised account message. It's important to note that I haven't done anything that could compromise my account. I simply unfollowed inactive users. My contact number: ‪+49 1[redacted]‬.

Initially, I didn't sign up using my email and linked it to WhatsApp instead. Unfortunately, I am not receiving your SMS messages. Despite numerous attempts, I have been unable to switch back to using SMS as I can't remember my password for WhatsApp. I have explored various options, but none seem to work. Kindly respond promptly on the official website and send the password reset instructions to my mobile number, [redacted]6. Thank you.

My friend Andrew's Instagram account has been banned. He's hoping for a reversal since he relies on it for his business. He understands the restrictions but needs it for communicating with clients. Can this be resolved? I have his necessary details, like ID, phone number, and the email connected to his account that he can't access anymore.

Hello, I need assistance as two of my Instagram accounts have been hacked. The culprits not only changed the email addresses but also altered the two-factor authentication method. Consequently, I am locked out of both accounts. The first account, @stockholm.the.lady, was taken over today by an individual using the email address [redacted] Similarly, my second account, @Lady_Stockholm, was compromised by someone using the email [redacted] on the same day. As the hackers changed the email addresses linked to the accounts, I am unable to receive verification codes. Despite following the steps in the security email to indicate that I am not the one making these changes, clicking the link only redirects me to the app without allowing me to sign in. Worse still, a notification warns that the accounts will be disabled if the issue is not resolved within 24 hours. Any help would be greatly appreciated. Thank you, -Mandy

My genuine Instagram account @shubham1769 was disabled last night on the 29th. I have not violated any community guidelines. I am eagerly waiting for the account to be reinstated promptly. I am seeking guidance on the necessary steps to follow since the help center has not been useful. I have tried submitting recovery forms via Chrome, but the Facebook and Instagram apps do not provide a direct option for this. I look forward to a timely response. Thank you.