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Instagram Customer Service Issues

Archive 303

The following are issues that customers reported to GetHuman about Instagram customer service, archive #303. It includes a selection of 20 issue(s) reported December 31, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My Instagram account, Country_boi808, was hacked by someone who had also taken over one of my friend's accounts. They tricked me into providing my phone number under the pretense of helping them recover their disabled account. Unfortunately, after I sent the link they requested, my account was compromised. The hacker changed my password and associated phone number to one from Canton, Ohio, which is not mine. The number now linked to my account is +1 ([redacted]) ***-**19. I need assistance in reclaiming my account.
Reported by GetHuman6970951 on Friday, December 31, 2021 11:25 AM
Hello team, A few days ago, I created an Instagram account under the name Atharv270920 after my son, as my personal account. However, today, when attempting to log in, I received a message saying that the account doesn't exist. Account Name: Atharv Sharma Account ID: atharv270920 Email: [redacted] Phone Number: [redacted][redacted] My Twitter and Facebook accounts are linked to my Instagram account as well. I kindly ask you to please review the status of my account and assist in restoring it as soon as possible.
Reported by GetHuman6970988 on Friday, December 31, 2021 11:49 AM
I opened the Instagram app as usual and noticed I needed to confirm my identity with an email for my old account, jeffmurnahan. Unfortunately, I can no longer access the email associated with it. I am Jeff Murnahan and am willing to provide any necessary verification, such as a photo ID, to regain access. The email I am using to contact you is not linked to my Instagram account. I value the memories and connections on my old account and would appreciate your help in recovering it. Thank you for your assistance.
Reported by GetHuman6971347 on Friday, December 31, 2021 2:30 PM
Hello, I recently created an Instagram account under the name Akram in Arabic (اکرم) language that I'd like to keep. On a stroke of luck, I discovered that I had a previous account named samtiakram with my photos on it. I managed to transfer the pictures to my new account اکرم, but couldn't move the profile photo from samtiakram which featured the opera house in the background. I'm wondering if there is a way to merge my old account samtiakram with my new one, as I am unable to access the old account to delete it afterwards. Thank you for your assistance. Akram Samti
Reported by GetHuman-samtiakr on Friday, December 31, 2021 4:10 PM
My account was hacked by someone I used to do business with who changed my email and password. They are now messaging my followers pretending to be me. My hair page @beaiidsbybee is linked to my main account @oneanonlyb_ which was hacked as well. The new login was created recently. I have photos of myself on my Instagram and can provide any verification needed.
Reported by GetHuman-baybeb on Friday, December 31, 2021 4:31 PM
My account was hacked twice. First, it happened last night, and I immediately changed the password. However, to my dismay, this morning, I discovered it had been hacked again. Now, my account has been disabled, despite my not having engaged in any suspicious activity. To compound the issue, my Instagram account, which is crucial for my business, has been disabled as well. I am seeking assistance to restore access to my account and to implement additional security measures to prevent future unauthorized access.
Reported by GetHuman6971803 on Friday, December 31, 2021 4:32 PM
Someone hacked my Instagram account by sending me a direct message, and when I clicked the link and entered my username and password, I got immediately logged out. I received two emails about a new login and my email being changed, but it wasn't me. Please assist me in recovering my account. Thank you.
Reported by GetHuman6971844 on Friday, December 31, 2021 4:44 PM
I was recently locked out of my Instagram account due to suspicious activity. Upon attempting to log back in, I received a message stating my account had been temporarily locked for security reasons. The message indicates that my account may have been compromised through a phishing attack. To regain access, I need to verify my identity, but the verification code is being sent to an email I no longer have access to.
Reported by GetHuman-tianemoo on Friday, December 31, 2021 5:15 PM
While watching a live video on Instagram, I jokingly commented on a friend's behavior using the term "bishh." The next thing I knew, my Instagram account disappeared, leaving me with a blank white screen. I'm unsure if my account was disabled or temporarily banned for my comment. I never intended any harm with my choice of words, and losing access to all my photos and data due to one innocent remark is disheartening.
Reported by GetHuman-dallw on Friday, December 31, 2021 5:21 PM
I recently encountered an unsettling situation: what I initially believed to be a message from my friend turned out to be a scam. The imposter managed to gain control of my friend's account and proceeded to contact her friends, including myself. Falling victim to their scheme, I unknowingly shared my personal information on a fraudulent website, which led to unauthorized access to my accounts. Following a request for a verification link sent to my phone, I received an alarming notification that my account had been accessed from a different location. Additionally, my phone number was removed, my email was changed, and two-factor authentication was activated without my consent. Despite my efforts to verify my identity by submitting a video selfie to Instagram, I am faced with difficulties as the system fails to recognize me, despite the clear resemblance between my pictures and myself.
Reported by GetHuman6972059 on Friday, December 31, 2021 5:33 PM
My account name is 1amgine, and my name is Alfonso P. I received a message from an old friend named Gabby R., asking for help. They sent a link, which I clicked on. After that, they changed my password, email, and phone number, attempting to hack into my Facebook account. I had 2FA enabled from years ago, but I deleted most of my photos recently. If any were missing, they might be on my old phone, which I no longer have.
Reported by GetHuman6972405 on Friday, December 31, 2021 7:05 PM
My account (@ananya_______ghosh) has been hacked, and both my email and phone number have been changed. This occurred around 9:41 PM CST on 12/23/21. I received a notification in the email chain below, but the link provided had already expired when I tried to use it. Since then, I have made several attempts to access my account and reset my password. However, due to the changes in email and phone number, I am unable to regain access. Interestingly, I have another account - @ananyaghoshd - that shares the same email address and phone number. Consequently, the reset option I receive is for my old account. Could you please send me a reset password link to my iCloud email account - [redacted] - so I can recover my hacked account? Your assistance in this matter would be greatly appreciated. Thank you. Warm regards, Ananya
Reported by GetHuman-ananhagh on Friday, December 31, 2021 10:09 PM
Good evening, My name is Rayyan, and I am reaching out to request the deletion of my Instagram account @Pcartgallery19. Unfortunately, I have forgotten my password and am unable to log in to this account. I want to clarify that I have not shared my password with anyone on Instagram to gain more followers or likes. This account is dedicated to showcasing my artwork to the public. I would appreciate it if you could investigate this issue and proceed with deleting my account @Pcartgallery19. Thank you.
Reported by GetHuman-rayyansi on Friday, December 31, 2021 10:30 PM
Dear Sir, I am writing to report that my Official Personal Facebook Account and Official Instagram Account have both been disabled, and I am unable to log in. I adhere strictly to community guidelines and have significant personal data and memories stored in both accounts. I have been a user of both Facebook and Instagram for over 12 years. I have submitted all necessary documents for review in the appeal process and kindly ask your team to address this issue promptly. Full Name: HARSHIL PANCHAL Country: INDIA Instagram User Name: harshil41 Email: [redacted] Registered Mobile: +91 [redacted] Thank you for your attention to this matter. Best regards, H.P.
Reported by GetHuman-harshil_ on Saturday, January 1, 2022 6:53 AM
I have been attempting to reach out regarding Bill Bean Ministries. The Ministry is currently under federal investigation, and the individual operating as the scheduling assistant is facing federal indictment charges. Bill Bean is closing his page due to the investigation, and I am his only authorized assistant helping with the ministry. There is someone impersonating my boss, Desiree Valdez, who is unauthorized to manage any pages on his behalf and is also under federal investigation. They are involved in spam posting and fraudulent activities, misrepresenting me and the ministry. I request the permanent disabling of all pages associated with Bill Bean Ministries and the Warrior Mode support group run by them. They are being investigated for various offenses including fraud, conspiracy, identity theft, and money laundering. I am in contact with the District Attorneys from Maryland and Georgia to pursue federal charges against them. I urge for the closure of all pages not authorized to represent me. The only legitimate page is the one named "Home of the Spiritual Warrior." Please take down any other pages, including the one on Twitter labeled Bean Ministries and on Facebook as Bill Bean Ministries, as well as addressing any fraudulent activities on their YouTube channel. I am having trouble reaching support on platforms like Facebook, Twitter, and Instagram, and I hope this message gets through appropriately.
Reported by GetHuman6974022 on Saturday, January 1, 2022 9:18 AM
I have been attempting to contact someone regarding Bill Bean Ministries. The Ministry is currently under federal investigation, and the scheduling assistant faces potential federal indictment charges. Bill Bean is closing his page due to the investigation, and I am his only authorized assistant helping with the ministry operations. There is an individual impersonating my boss named Desiree Valdez, who is also under federal investigation and not authorized to manage any pages on behalf of my boss. They are posting spam, committing fraud by misrepresenting the ministry, and engaged in various illegal activities. I respectfully request the permanent closure of all pages associated with Bill Bean Ministries and Warrior Mode support group that they manage without authorization. The legitimate page is labeled as "home of the spiritual Warrior." I urge for the removal of the Twitter and YouTube pages associated with Bean Ministries and Bill Bean Ministries due to fraudulent activities as well. I am struggling to get in touch with support personnel from Facebook and Twitter. I need assistance to ensure this matter is handled appropriately on Instagram too.
Reported by GetHuman6974022 on Saturday, January 1, 2022 9:20 AM
Subject: Instagram Account Reactivation Request Dear Instagram Team, I am writing to address the deactivation of my Instagram account, @mohitsaini1222, due to an alleged violation of the community guidelines. After consulting with my lawyer, it has been determined that I have not breached any of the guidelines and this deactivation is a mistake. I have fulfilled all the identification requirements set by Instagram and kindly request the reactivation of my account as important data is linked to it. Please reinstate access to my account as soon as possible. You can reach me at [redacted] for any further verification or information required. Thank you. Sincerely, K. S.
Reported by GetHuman6974162 on Saturday, January 1, 2022 11:21 AM
A classmate unexpectedly reached out to me for help with an Instagram link, which raised suspicions since we weren't close. After sharing my phone number, I received a password reset link from Instagram. Despite my hesitation, I foolishly provided it, leading to my account being compromised and all connected information being deleted. I've reached out to Instagram for assistance but haven't received a response yet. This situation should be resolved quickly as I have evidence to verify my identity. I simply want my account back to prevent any further unauthorized access and potential messaging of people in my network.
Reported by GetHuman6974346 on Saturday, January 1, 2022 1:53 PM
I received an email saying my Instagram account email was changed. When I tried to log in, I found that my password and phone number had been changed too. I'm unable to revert these changes because there is no button to do so. Even my username has been altered. Unfortunately, I don't have the 8-digit codes, and any password reset requests are going to the new email address that I don't recognize. I attempted to use the video support feature, but my Instagram app keeps crashing. It's essential for me to regain access to my account as it had sentimental photos, messages, saved items, and friends. I can still prove my ownership using the same phone if given the chance. Here are the details of the changes made to my account: Previous email: [redacted] New email: [redacted] Previous phone number: +[redacted]1 New phone number: [redacted] Previous username: marton_balint New username: marton_leed889 I hope you can assist me in recovering my account.
Reported by GetHuman6972715 on Saturday, January 1, 2022 2:36 PM
I kindly request the ban on our account to be lifted. We have received complaints regarding weapon promotion and dangerous content, which we assure you is not the case. Our profile is dedicated to historical images and does not contain any political propaganda. Our community is focused on historical finds in Ukraine and worldwide. We make sure to include a disclaimer in two languages under each post. Please review our account and remove any suspicions or shadow ban to allow new visitors to discover our content through hashtags and other pages. Thank you for your attention and understanding. Best regards, UTH Team.
Reported by GetHuman6974457 on Saturday, January 1, 2022 2:57 PM

Help me with my Instagram issue

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