Instagram Customer Service Issues

Good afternoon, I have a concerning issue that may put people in danger. There is a hacker who has accessed many of my friends' accounts. I am worried about being the next target. The hacker is gathering personal information and demanding a $[redacted] iTunes card to give the accounts back. They even threatened harm to a friend's family. My friend A's account, aalivxr, has been hacked, and I believe the hacker changed her email and phone number to prevent her from logging in. I seek help in recovering her account and assisting others impacted by this scam. I recommend Instagram sending a verification email to their old phone numbers, as the hackers have altered the contact information. It is crucial to act swiftly as the situation is alarming. The hackers are engaging other individuals, spreading suspicious links, and divulging private data. Please address this security breach promptly.

Hello. I am quite unsure of what steps to take and feeling concerned for my safety. My Instagram account has been hacked, and I am unable to access it. The hacker is uploading videos of me and has changed the email and phone number attached to the account to my birth name to make it seem like it’s me, when it's not. I am really worried about my safety as these videos falsely portray me and involve conversations with my family. I have evidence to prove that it's not me and can verify my identity through video calls or phone conversations. Despite attempting to reach out to Instagram, I have not received any assistance. The situation is distressing as the hacker is contacting my loved ones. I have involved the police out of fear. I am reaching out, hoping that you can aid me in regaining access to my account or shutting it down. The ongoing situation is alarming. I am truly frightened and would appreciate any help or guidance you can provide. Thank you for considering my plea and please respond at your earliest convenience.

A hacker used social engineering to trick me into clicking on a suspicious link sent from a trusted contact for account verification on Instagram. After sending it, my password, email, and phone number were changed. I managed to regain access momentarily through the recovery process, but I was soon logged out before restoring my original account details. I need assistance in fully recovering my account with the following original information: Email: [redacted] Phone: [redacted] IG Username: theverybusybee The current phone number linked to my account is +[redacted] [redacted], which is not mine but appears to be in Nigeria. I'm willing to provide a new selfie for verification but have not received any responses to my support requests.

My Instagram account has been hacked, and the hacker has changed the associated email and password. I received an email notifying me of the email change with a link to the help center, but there was no option to revert the changes. The hacker is attempting to deceive my followers with a bitcoin and Mercedes Benz scam. I tried using Instagram's help center, but it seems outdated. The instructions mention a non-existent option to request a recovery link by stating, "I don't have access to that email or phone number." Additionally, there is no form available to report being hacked. I am seeking assistance in regaining access to my account or having it deactivated to prevent further scams.

Hello, my name is Nezir Iper, and I am encountering an issue with my Instagram account, @neziro63. The problem arose because I've forgotten my password. In attempting to reset it, I need to receive a code via the phone number linked to the @neziro63 account. Unfortunately, this is not feasible as the phone number has been blocked. Despite several attempts to contact Instagram support, I have not received any helpful responses. I would appreciate it if you could send me a link to change the password. I have the following evidence to prove that neziro63 is indeed my account: Evidence 1: Archived posts Evidence 2: Born on 16.10.[redacted], posted on @neziro63 Evidence 3: The phone number associated with the account, which has been blocked. I can provide it as the third piece of evidence: [redacted] Evidence 4: Only after a response from support will I be able to send a picture of myself. Thank you in advance. Regards, Iper I believe, at least because I have a new Android device, that the last login from @neziro63 was on a ZTE Blade L8 Android.

A month ago, I relocated to study in Poland from Kazakhstan, causing issues with my account since my old phone number is no longer valid here. When I tried to log into my account on Instagram this week, I got logged out and requested a password reset. However, I couldn't receive the necessary code as it was sent to my old, unusable number. After various attempts, I managed to log in, but then faced another issue when logging in again recently. I changed my phone number as per the instructions, and the account went under review. Now, after receiving a message about the review, the content and account are gone. I'm at a loss and not sure how to regain access. I have all the necessary account information. Any help on resolving this matter would be greatly appreciated.

My Instagram account got disabled, and despite filling out forms, I haven't received any feedback. While on a call with my sister, Instagram suddenly kicked me out, noting my account was disabled. I'm unsure of any wrongdoing as I've had the account for about 8 to 9 years. It holds memories and allows me to keep in touch with friends. Having it taken away is distressing. I simply wish to have my account reactivated. I'd appreciate any assistance in this matter and hope Instagram can restore my access.

I encountered an issue a few months back when I was logged out of my Instagram account. Despite my continuous attempts, I have been unsuccessful in recovering it. Most recently, I managed to access my account through an email from an advertisement but realized that the problem might be related to the email. Consequently, I successfully changed the email associated with the account. Although I could log in on my laptop, accessing the account from my mobile device proved unsuccessful. Subsequent efforts to change the account password were also in vain, as I did not receive any password reset emails or messages. Moreover, an error occurred when I attempted to log in via Facebook. Presently, I find myself logged out of the account on my laptop as well, with a message prompting me to confirm my identity due to unusual activity. However, my attempts to proceed further have been met with a recurring error message. I am trapped in this cycle and unable to regain access to my account. Any assistance would be greatly appreciated.

I disabled my Instagram account last December temporarily. Although I have re-activated it a few times over the past year to save old photos or post, I find that being constantly glued to it is not good for my mental health. Currently, while on a visit to family in Madrid, I have been experiencing issues logging in. Despite receiving numerous two-factor authentication codes, I keep getting error messages like 'something went wrong' or 'try again in a few minutes'. The support contact number and help center have not been helpful, leaving me frustrated. I have attempted to log in from various devices and even in incognito mode without success. I need to speak with a person to resolve this login problem.

Hello Instagram team, I am Seema Rani, the rightful owner of the account @. I would like to explain that the recent actions taken on my account were not done by me but by a friend who had access to my phone while I was at their place. I am aware that their actions may have violated your guidelines unintentionally, and I assure you that this will not occur again. My Instagram account is vital to my career, and I sincerely request your assistance in reactivating it. I trust that you will review the situation and restore my account promptly. Thank you for your understanding. Warm regards, S.R. Phone number linked to the account: [redacted] Email: [redacted]

Our main business page was created in August of this year, and we currently have [redacted] followers. We pride ourselves on not being spammy by avoiding DMs and likes on other posts. Our main activity is posting one reel a day, scheduled through Facebook Suite. However, yesterday I posted 3 reels in an hour. While monitoring engagement later, I encountered an error requesting a phone number, which I provided. After entering the verification code, a message stated that my info would be reviewed within 24 hours. I am now unable to find the page using a different personal account. Managing the account from the Philippines while the client is in the US might be a contributing factor. I consulted with other social media experts who suggested that Instagram's algorithm may be the root cause, mentioning similar ongoing issues they've faced with no resolution. The entire situation is indeed frustrating.

Last week, while at home, I attempted to access Instagram from both my phone's app and my home computer. Unfortunately, our account was flagged for suspicious activity, possibly due to bot-like behavior. The app on my phone now prompts me for facial recognition, assuming it's our workplace's account. However, I believe there was confusion with my personal account and our @catskillhudsonahec one, as I keep receiving an error message stating "can't refresh feed." I've followed the usual troubleshooting tips such as clearing the phone's cache, rebooting, checking the internet connection, and reinstalling Instagram. Despite emailing IG's security address, I have yet to receive a response. I'm at a loss for what to do next. Any assistance in regaining access to our account would be greatly appreciated. Best, CS

Hello, I am reaching out regarding my Instagram business account (@pabloalhach) which has been blocked for the past 2 to 3 months due to allegedly violating the terms of use. I believe this is a misunderstanding and have submitted appeals and emails without any response. As a musician, this account is crucial for promoting my music services, and its inaccessibility has significantly impacted me. I kindly request a prompt response and resolution as I am unsure of the reason behind the block. Your attention and assistance in this matter would be greatly appreciated. Instagram Username: pabloalhach Thank you for your time. Best regards, Pablo Alhach

I recently joined PURE5 Extraction and have been assigned to manage our social media presence. Previously, various individuals handled our social and outreach efforts. The @PURE5TM account was previously managed by an external company that is now out of business, and the associated email is not linked to our organization. I currently have control over @ThePURE5TM account. The challenge I face is that when I recommend people follow us on Instagram, they often come across @PURE5TM first. I am seeking advice on potentially merging these two accounts or regaining access to @PURE5TM. I can provide emails from our internal team and the current email attached to the account '[redacted]'. I am willing to share additional information about both accounts if needed.

I fell victim to a cryptocurrency scam on Instagram. While interacting with a cryptocurrency coach on the platform, I shared my personal information to proceed with the process. Subsequently, my account was compromised, and unauthorized attempts were made to access my bank account. The scammer is now pretending to be me on Instagram, targeting my friends for their information. Multiple police reports have been filed, and I am in the process of changing all my personal details including my social security and driver's license number. I urgently request the deletion and investigation of the Instagram account associated with the username Devon.Huizar.56. My name is Devon Huizar, and I implore the account to be removed promptly.

Hello, my Instagram account was deactivated five days ago, and since then, I have been very upset and sad. At first, I didn't know what had happened, but then I discovered that I accidentally used an app for statistics that Instagram does not support, resulting in my profile being deactivated. I was unaware that Instagram doesn't allow that app, as I only started using it yesterday. I am seeking assistance to recover my profile and would greatly appreciate not losing all the memories from my trips and conversations with loved ones. This profile is significant to me as I have spent eight years cultivating it. I assure you that I will not use such applications again or violate Instagram's Terms of Use in any other manner.

Dear Sir or Madam, My name is Leonie Mix. I have an Instagram account under the name: Leonie.unbekannt. Approximately 3 weeks ago, my account was hacked, and the email address was changed. Unfortunately, the account is linked to my old phone number, so I am not receiving the code to regain access. I have reached out to support multiple times, but with no success so far. I have submitted facial recognition several times but have not been successful. I kindly ask for assistance as I have many important images in my Highlights and Archive. The account is very important to me. Additionally, my Facebook account is linked to it. My new phone number is [redacted]20. Is there anything that can be done? Should I send my ID card or something else? Please help me. Best regards, Leonie Mix

Unfortunately, my Instagram account was hacked due to my carelessness. The hacker changed my username from @Aloha_koolkid to @Aloha__koolkid by adding an extra underscore, making it hard for me to locate my account. Luckily, with my girlfriend's assistance, I managed to identify the account by noticing the sudden username change. I also received an email from Instagram indicating that the hacker had enabled two-step authentication, removed my email address and phone number, and replaced them with different ones. I'm seeking assistance in recovering my account.

Hello, On 11/25, I deleted my Instagram account, moonlight_neko28. However, since then, I have been receiving repeated emails indicating registration attempts from Russia and Ukraine, even though I live in Germany. Please permanently delete this account to avoid any further issues. Otherwise, I may need to involve the authorities. I have already deleted my account and removed the app. I hope for a swift resolution and to cease receiving emails about registration attempts. Thank you, Julia V.

My Instagram account is _asmaa_. A few days ago, I logged into an app called REPORTS, which is an Instagram tool to view account activity and followers. After logging in, nothing happened, even though I have used this app before. The next day, I received a notification on Instagram that someone had logged into my account from another device. I initially brushed it off thinking it was related to my login on the REPORTS app. Later, I was unexpectedly logged out of my Instagram account and prompted to enter a verification code which did not work. Despite requesting multiple codes, I didn't receive any. Soon after, my account disappeared. Losing my account with years' worth of memories and photos has left me devastated. I am seeking assistance to recover my account, willing to provide any necessary information to confirm ownership and address this possible hack. I eagerly await a prompt response to resolve this distressing situation. Thank you.