Instagram Customer Service Issues

Hello team, I am reaching out regarding an issue with my Instagram account that occurred today at approximately 9 AM PST. A known individual informed me that she was gifting cash to some of her followers as she felt blessed. I initially questioned if her account had been hacked as the interaction seemed suspicious. She reassured me it was her and requested my Cash App tag. Unfortunately, after providing this information, I found my Instagram account, with the username sneakher_b, had been compromised. The password, email, and phone number associated with the account were changed, leading to my inability to access it. Despite still having access to my dog's Instagram linked to the account, my main account has been disabled. I believe the unauthorized access originated from New York, whereas I am located in California. I have reached out to my friends to report the issue and seek assistance in regaining control of my account. My contact details are still the same, listed as [redacted] Your help in resolving this matter would be greatly appreciated.

Hello! Around ten days ago, I received a message from Instagram within the app asking to confirm my phone number. After entering the confirmation code into the form, they mentioned it would take 24 hours to verify. However, I haven't received any emails since then, and I am unable to log in. My friends can't see my account either. I contacted Instagram for help and received instructions from Facebook via email to verify my identity by submitting a photo of myself with a piece of paper containing my profile name, first name, and surname. I submitted the requested photo, but I have not received a response yet. I'm unsure of what steps to take next.

Hello, I am reaching out regarding an issue with a user on Instagram. I recently blocked the user with the username @rockystoner1 and any potential new accounts he may create. Previously, I engaged with him regularly, learning that he is from India. However, due to a recent incident, I had to block him. After blocking him, he retaliated by posting inappropriate photos and messages about me on his Instagram story, which were promptly reported and removed. Despite my efforts to report his account multiple times, the issue persists. He has even resorted to messaging my friends, threatening to expose me and contacting my family members. I possess screenshots of his threatening messages. The harassment through his Instagram story continues unabated, and I kindly request his account be taken down. Thank you for your attention to this matter.

Hello, I recently deactivated my accounts @rainbow.sweety.16 and @senxeuphoria. I enabled two-factor authentication on both accounts but I am not receiving the login codes in my authentication app, and unfortunately, I don't have any recovery codes. I am currently trying to seek support through the "get support" option by submitting my photo with the login code and sending it via email. However, I have not received any response yet. I am hoping Instagram can assist me with receiving a backup code to the email address associated with my account creation.

A hacker gained access to my friend's account through a scam promising a prize if they could spell a word starting with 'B' and ending in 'H'. The hacker then engaged in conversation, eventually requesting a shoutout once the promised money was received. Falling for the ploy, I provided my BSB, bank account details, and mobile number. After clicking on a link that was sent to my mobile, I received a suspicious login notification from my email. The hacker swiftly changed my contact information and set up two-factor authentication, leaving me locked out of my account. Despite multiple attempts to recover it, all emails are being redirected to the hacker's new address and login links are being sent to their mobile. The lack of support from Instagram has left me feeling helpless. The hacker is now using my account to promote scams and communicate with others under my identity.

I am inquiring if your services are free of charge. My email is [redacted], and it matches my Instagram username. Since yesterday, I have been unable to copy and paste messages on Instagram when communicating with others. I suspect that my Instagram account has been compromised. I kindly request the individual responsible to cover my phone service expenses for an additional 9 months. I have no outstanding debts with collection agencies in the past 14 years. Those in debt to credit card companies or banks have allegedly been urged by collection agencies' owners to hack into my phone and internet. I may contact the Canadian Human Rights Commission, Federal Consumer Agencies of Canada, and the Ontario Ministry of Consumer Affairs to request the suspension of the Canadian Bankers Association for 9 months. Feel free to reach out and leave a voicemail at [redacted].

Hello, I am reaching out regarding the compromised account of my artist, @moog.isha. The hacker has altered the linked mail account, phone number, and Facebook account, making it impossible for us to recover it through the standard channels provided by the app's help desk. We have attempted all available methods but have not been able to receive the necessary code to regain access. We urgently require assistance in retrieving access to the account, as we have upcoming concerts to announce and rely on this platform as the primary means to showcase his artistry professionally. Your prompt help in this matter is greatly appreciated. Thank you, Vanderweeën Bogart (Manager of moog.isha, my account is @bogart_aryumi - as indicated in my bio)

Hello, my Instagram account, Okemmmma, was temporarily locked due to phishing activity. I've tried various methods, like submitting a video of myself, changing passwords, and email addresses, but keep getting the same "temporarily locked" message. I no longer have access to the phone numbers and email address associated with the account due to graduating from college. It has become a frustrating cycle. I also have another account, H0ney0re0, linked to the same email, which I can access. Please reach out at [redacted] if you need any further information. Thank you.

Hello, I am Stephanie J. My daughter's Instagram account has been hacked, and I have evidence of her conversations with the hacker through an anonymous account she created. I believe her original account was Tee._.23, which has been changed by the hacker to either _.tee._.23 or _.tee._.23__. This happened around 4 days ago. The hacker's account is @_coach_k_chairwomen. I have uploaded screenshots of the conversations between my daughter and the hacker. My family and friends have been concerned, and I'm reaching out for help to recover her account. Please contact me at [redacted] or my daughter at [redacted]. If possible, please contact her first. My email is [redacted] and my daughter's is [redacted]. Thank you.

Hello, I am reaching out about my main account on Instagram, @summeronthetongue, which suddenly logged out and disappeared. My comments and likes have vanished, and Instagram now states that the account doesn't exist when I try to log in. Initially, Instagram requested that I verify my phone number, but I faced issues as my original number was Russian (+[redacted]1), and I now use French and British numbers living in the UK. The information on my account since [redacted] is valuable to me as I am a mental health advocate who provides support through social media and my non-profit EBM platform. I am certain I have not violated any Instagram rules. Losing access to my main account means losing touch with many individuals. I am willing to provide any necessary documents to confirm my identity. Please assist me in restoring access to @summeronthetongue. Thank you in advance. Best regards, Maria S.

Dear Facebook Team, I am reaching out to you because my official Instagram account, @0k.eddie, has been deactivated. I adhere to the Instagram community guidelines, and I have not posted any illegal or inappropriate content. I believe my account was deactivated by mistake. I have already submitted an appeal to the Instagram team with a photo of me holding a paper showing my username and the code provided by Facebook. I kindly request your assistance in reviewing and resolving the deactivation of my Instagram account at your earliest convenience. Thank you, 𝑬𝒅𝒅𝒚

Hello, I created several Instagram accounts when I was younger and no longer remember the passwords. I am attempting to recover them using my current email and phone number. Despite knowing the usernames, the password recovery process directs me back to my main account without allowing me to access the old accounts. Instagram links the old account to my phone number but does not provide access. I seek guidance on how to recover and delete these accounts. Thank you.

This morning, I encountered an issue with my account. After being logged out unexpectedly, my passwords were not working, and I couldn't reset them as my account was deemed non-existent. Unfortunately, I am unsure of the correct email address associated with the account, with the ones I usually use not being acknowledged. Upon reaching out to Instagram, they informed me that my account had been disabled for a supposed violation of terms of service. I primarily use the account for news and local events, rarely engaging in sharing or chatting activities. Despite contacting Facebook and Instagram about this error, I have received no response. I believe the only unusual factor was that I was using a VPN when the initial issue occurred. Any guidance on how to recover my account would be appreciated.

This morning, my Instagram and Facebook accounts were hacked. While I managed to recover my Facebook account, I have been unable to regain access to my Instagram account despite multiple attempts. The hacker changed the password and locked me out completely. Even when trying to reset the password via email or text, I realized they altered the account information to their own, preventing me from recovering it. I created a new Instagram account with different details, but unfortunately, that too has been hacked by the same individual. They have gone as far as sending me inappropriate pictures from my private messages and threatening to post them online. As a minor, this situation is incredibly distressing and I am seeking guidance on how to handle this issue.

I had an issue trying to verify my Instagram account after being kicked out due to unusual activity. I tried receiving the verification code through text on my phone but didn't get any messages, even after multiple attempts and using different devices. After some troubleshooting, I realized I had blocked messages from Facebook, which is related to Instagram. I discovered the confirmation codes in my blocked messages but now I'm unable to enter the code due to too many attempts. I've decided to wait 24 hours for the system to possibly reset. If it still doesn't work, my next step is to request another code or create a new Instagram account.

I encountered an issue with my Instagram account's verification process recently. While attempting to regain access after being locked out, I provided my phone number for a verification code. Unfortunately, I never received the text messages with the code despite multiple attempts. I even tried using my sister's phone number to no avail. After some troubleshooting, I discovered that the messages were being blocked due to restrictions I had imposed for Facebook, which is linked to Instagram. Upon unblocking the messages, I found the confirmation codes but was unable to proceed as I had exceeded the number of code entry attempts allowed. Now I am stuck with an error message prompting me to try again without any success. I am unsure of how to resolve this issue and would appreciate any guidance.

Hello GetHuman-Team, I used Google translate to help me write this message as my English is limited. About 2 months ago, I reached out to you regarding being wrongly banned from Instagram. Shortly after contacting you, my account was reinstated. However, I find myself banned again for several weeks. It seems unfair that I am blocked from liking or have issues when opening multiple images in separate tabs. I am seeking your assistance in restoring my photographer/artist Instagram account. Thank you. Regards, Micha

I need help as my Instagram account has been hacked. Someone is pretending to be me and asking for money from my followers. I believe this is fraud. Both my email and phone number linked to the account have been changed, preventing me from accessing my account to reset the password. Despite reporting the situation multiple times, Instagram has not taken action, claiming there is no hacking occurring. The email linked to my Instagram has been changed several times, leaving me unable to reset my login information. I have attempted to use Facebook's compromised account process, but the photo upload button is not functioning, hindering my ability to prove my identity. I have reported this issue to Facebook as well.

I need assistance deleting my post. The content revolves around troubleshooting my account and resetting the connected email and number. Despite providing all the necessary information, they refused to assist me. I got hacked and completely lost access to my account. The email address and number got changed, and now a six-digit code is required to log in, which I can't obtain as I don't have access to the hacker's information. I've reached out to Instagram with no help. Despite changing my password thrice, I'm still locked out of my account. It was frustrating as I provided all the relevant information, but they couldn't help change the connected email and number. I wish to reset the hacker's connected information; however, all my attempts to contact them have been fruitless. Please delete my post and clear my username and account from this website.

Hello, I am facing a distressing situation regarding my Instagram account. It appears to have been hacked. The hacker has taken control, changed my contact details to my birth name, and is posting videos pretending to be me. This has also extended to contacting my family and friends. Despite my efforts, Instagram has not responded to my pleas for help. I am worried for my safety and seek assistance in regaining control of my account or disabling it altogether. I possess identification proof to verify my identity if necessary. I have involved the police, but the situation persists. Any guidance or action from your end would be greatly appreciated. Thank you for your attention to this urgent matter.