Instagram Customer Service Issues

Hello, I have been unable to access my Instagram account for the past two days. The platform is requesting a code sent to my old UK phone number, which I no longer have access to as I have since moved to Spain and changed my number. It is puzzling that the alternative option provided is an old email, likely the one I used to create the account eight years ago, which I cannot recall. Despite this, I want to point out that up until now, I have always received emails from Instagram on my current email address, [redacted], and my current email was listed in the account settings. I have evidence from a month ago when I successfully changed my password and received the link on my current email. I am extremely frustrated by this situation as I value my personal Instagram account greatly. I am willing to provide any necessary information or proof to demonstrate that the account belongs to me and regain access as soon as possible. I look forward to your prompt assistance. Thank you.

While on Instagram, the page unexpectedly refreshed, and I found myself on the login/register page. I tried to sign in again as I couldn't access my account otherwise. Since I forgot my password, I provided my phone number as instructed. I received an SMS from Facebook to access my Instagram account, but clicking on it led to a page with the message "Invalid link." I attempted to reset my password multiple times at different intervals but kept ending up on the same page. I tried using my username and phone number to no avail. Occasionally, a message would appear on a blank white page stating "it's not working, please try again." I followed all the instructions provided, including the self-help options on the website, but to no avail. I'd appreciate a response and possibly a working link to regain access to my account.

Dear Instagram Team, I am the Digital Marketing Manager at ECOVACS Europe GmbH, located in Germany. We are in urgent need of support as two of our brand accounts have been blocked. The Italian account email is [redacted] (ecovacs_italia) and the French account email is [redacted] (ecovacs_france). The block has significantly impacted our digital campaign and the goals we need to achieve by year-end. I've already appealed for the French account but was unsuccessful, and for the Italian account, it didn't work for unknown reasons. Please contact me to advise on necessary actions, including potentially deleting posts that could be causing the issue. Losing our followers could greatly affect sales in these regions. I look forward to your prompt assistance. Best regards, Marina Bertucci

I need assistance with my account. Since 20..., I have used this account after forgetting the passwords to my previous accounts: @_anano_; @khonelidzeanano, and @ananoxonelidze. Recently, my photos appeared on spam pages with my name tagged under fake posts from those forgotten accounts. They have since disappeared, and I am unable to provide proof of ownership. I cannot recover the passwords as I don't remember the associated email passwords. I am requesting the permanent deletion of those three accounts or assistance in recovering their passwords for me to manage as I choose. I await your prompt response. Thank you for your cooperation in advance.

I am trying to verify my identity by entering my phone number to receive a code, but I never received it. My business account, @popitwhenshepops, went through some changes recently with a rebranding and new profile picture. Employees log in from different computers, and I updated my password. The recent entrepreneur day activities led to many new small business followings and tags. Despite trying various troubleshooting steps like changing browsers, devices, and IP address, I still couldn't receive the verification code via email or Instagram. I'm hopeful that someone at Instagram can assist promptly so I can continue building my community successfully. Best regards, Mae U. @popitwhenshepops

Hello, this is Al from Instagram account alejandro71. I am experiencing an issue with my Instagram home. It keeps jumping to another page and displays a message saying the page isn't available. I would appreciate it if someone could fix this so my Instagram home stays on the screen. You can contact me via email at [redacted] If you have any questions, feel free to reach out to the same email. Please address this matter on Tuesday morning or at noon (12:00pm). I look forward to hearing from you soon. Today's date is Monday, November 22nd. Something seems to be amiss with my Instagram account alejandro71. Who should I contact to resolve this Instagram problem? Thank you, and have a good night. Al, Instagram user alejandro71. Please ensure my Instagram home at alejandro71 is fixed promptly. The current time in Charlotte, NC, is 10:49pm.

Dear Instagram Support, I have been attempting to delete my old Instagram account for several days, but despite contacting the helpdesk multiple times, I have not received any assistance. The problem is that my old account is linked to a phone number from Aircel, a service provider that is no longer operating in Assam, which I have lost access to. There are personal photos on my old account that I no longer wish to be public, and I am concerned about my privacy. Therefore, I kindly request that you delete my old account with the username priti_shona_saikia. I have included the link to the old account and my new profile, __mystical__fantasia__ for your reference. I can be reached at [redacted] or via my alternate email at [redacted] I am willing to provide any necessary identification proof to assist with the deletion process. I have not received help from the usual channels, so I am seeking your assistance in resolving this matter promptly. Thank you for your attention to this request. Sincerely, Priti Saikia

I kindly request assistance in reverting the email address to its original one or resetting the password and sending it to the initial email used for account creation. Despite my friends reporting the hacker, Instagram has not yet provided aid in recovering my account. The hacker almost persuaded my mother to spend money, and I am disheartened by the lack of support. I possess screenshots of the conversation that demonstrate how I was compromised. I've already expended $[redacted] in an attempt to regain access. I am at a loss and urgently seek help to reclaim my account. I am unsure how to submit a video of my face as proof of identity as Nicholas E. My contact number is [redacted].

Hello, I am experiencing difficulty accessing my Instagram account. My account has been temporarily blocked, and after reviewing the confidentiality terms, I have not violated any policies. It seems that this issue is not uncommon among users, possibly due to overzealous bots meant to ensure user safety. I believe this may have led to my account being blocked. I have reached out to Facebook for assistance, as I am aware that Instagram and Facebook are under the same parent company, Meta. Kindly consider reactivating my account @ginel.eugen as soon as possible. I appreciate your help in resolving this matter and making the platform a safer space for all users. Thank you.

I am facing an issue where a scammer has gained access to my Instagram account and is using it to deceive more people. The scammer has altered the email, password, and phone number associated with the account. I am unable to utilize the usual recovery options and the assistance available through the help center has not been helpful in resolving my situation. Despite attempting to contact Instagram through various platforms, I have not received any response. It is crucial to address this promptly as individuals are being deceived. I can provide verification of my ownership of the account, which has the username domnulmircescu and was previously linked to [redacted] The current email associated with the account, unless changed again, is [redacted]

Hello! As an Instagram user, I appreciate the app's improvements over the years. Recently, while browsing my feed, I came across an account containing a significant amount of inappropriate content, including sexual content and targeting singer Kim Taehyung. Despite reporting and having it removed, the content reappeared, making me suspect an issue with the app. Unable to find Instagram's email, I'm reaching out to address the @jiminiepaboficz account. I urge for its removal to ensure a safer environment. Thank you for your assistance! Have a great day!

Hello everyone! As an avid Instagram user, I must say I truly appreciate the app's improvements over the years. However, I recently came across some concerning content while browsing my feed. I stumbled upon an account, @jiminiepaboficz, that was filled with an excessive amount of sexual content, including inappropriate posts about the singer Kim Taehyung. I felt it was necessary to report this account to ensure a safer and more respectful environment on Instagram. Although I tried reporting it and the content was briefly removed, it resurfaced shortly after. Unable to reach Instagram through email, I'm turning to this forum for support in addressing this issue. Your assistance in handling this matter would be greatly appreciated. Thank you for your attention to this concern. Best regards.

Hello! As an Instagram user, I appreciate the improvements the app has made over the years. However, a few days ago while scrolling through my feed, I came across a concerning account, @jiminiepaboficz, that contained a significant amount of sexual content, including inappropriate posts about singer Kim Taehyung. I have tried reporting this account on Instagram, and although it was removed temporarily, it resurfaced shortly after. It seems there might be a recurring issue, as I was unable to contact Instagram via email. I hope you can assist me in getting this account permanently removed from the platform. Thank you for your help, and have a great day!

Hello! I am an Instagram user and I enjoy using the app. Recently, while scrolling through my feed, I came across an account (@jiminiepaboficz) that contained a significant amount of sexual content, including inappropriate references to the singer Kim Taehyung. I believe this account should be removed, as it goes against Instagram's policies. Although I reported the account and it was taken down, it reappeared later, causing me to suspect a technical issue. I attempted to contact Instagram via email but was unsuccessful in reaching them. I hope you can assist me in addressing this matter. Thank you for your help! Have a great day!

Hello! I am an Instagram user and I appreciate the improvements the app has made over the years. However, a few days ago, while scrolling through my feed, I came across an account (@jiminiepaboficz) with a significant amount of sexual content, including posts sexualizing Singer Kim Taehyung, which is unacceptable. Although I reported the account and it was removed, it reappeared later. I tried to reach Instagram via email but found it non-functional. I am reaching out here to request assistance in permanently removing the account. Thank you for your help! Have a great day!

I am facing a significant issue with my Instagram account. It has been hacked, and the hacker altered all the login details. They are currently using it for scams. Despite my attempts to recover the account through Instagram's provided methods, I have been unsuccessful. When trying to contact Instagram for assistance, their suggested password recovery steps do not work for me. The option to indicate "this is not my login information" does not appear, hindering my ability to regain access. It is crucial that I regain control of my account as it contains essential information and personal details. I implore you to assist me in resolving this matter by restoring my original account information to avoid any potential identity theft issues.

Hello Instagram, I encountered an issue when I logged into my Instagram on my computer last night and changed my password, which resulted in being logged out of my Instagram on my iPhone. The app is asking for a verification code sent to an email that does not belong to me. I'm unable to change the email associated with my account. Can you please assist me in regaining access to my account? Your help is greatly appreciated.

I apologize for the inconvenience, but I'm in urgent need of assistance. I reside in Stuttgart, Germany, and my account @__adrianmata__ has been compromised. The hacker impersonated a trusted contact and requested my phone number to assist with accessing Facebook. Unfortunately, I am now locked out of my account. It seems my phone number is linked to a secondary account, causing password reset attempts to be ineffective. Despite receiving verification emails, they are being sent to an unfamiliar address, presumably belonging to the hacker. I can access my secondary account but not my primary one. Kindly provide a password reset link for @__adrianmata__. Please forward the link to [redacted] or [redacted]

I was unexpectedly logged out of my Instagram account and asked to verify my identity by entering a code sent to my phone. After inputting the code, I received a message stating that my account would be reviewed in 24 hours. Upon checking my email, I discovered an unusual login attempt from Frankfurt, which prompted me to change my password on Facebook. However, when I attempted to log back into Instagram, I kept receiving an error message stating "wrong password." When trying to reset my password via email, it claimed no users were found. Interestingly, attempting to log in through Facebook prompted the creation of a new account despite an existing one associated with my email address. Even after using my phone number for account recovery, clicking the sent text link did not resolve the issue. I'm unsure of the next steps to resolve this situation.

My account was compromised due to a scam. Someone posing as my friend offered to send money through Cash App for spelling words. I was asked to add an unfamiliar email to my account to receive payment, believing it was my friend. However, I realized it was a scam when there was an unexpected login, and my password was changed. I reached out to them on my old Instagram account, but they requested a fake video about Bitcoin trading. I refused and requested the removal of my family photos from the account before wanting to delete it permanently.