Instagram Customer Service Issues

Hello, I am having trouble accessing my account. When I try to log in with my credentials, I am prompted that a confirmation code has been sent to my mobile but I have not received it. After being logged out, I cannot regain access even with the correct password. Additionally, when viewed from a friend's account, my profile appears as "Instagram user" with all content missing. I am concerned about these unusual occurrences and would appreciate a prompt response. My Instagram ID: sharma_gourav23 Registered email: [redacted] Thank you for your assistance.

I need assistance with my account security urgently. Recently, there was a login from New York on my account, which I did not authorize. The perpetrator seems to have set up 2-factor authentication, so I can no longer access my account. This unauthorized access is concerning as my account is connected to my main account where I interact with my college peers. The affected account is linked to [redacted] and the username is pumpkin_pie_cubed. If there is a linked phone number, it should be [redacted]. I have had this account for about four years since my sophomore year of high school, and it has mostly been private. I admit I made a mistake by unknowingly sending a link to someone recently. I attempted to recover the account through the email back door but was unsuccessful. The link sent can still be found in the messages if needed for investigation. I am worried about the hacker's intentions and seek help to regain control of my account, as it holds significant importance in my social life.

Hello Instagram Admin, I am reaching out because my Instagram page was hacked on November 17th around 14:30. I suspect a user with the Instagram ID Mr.hunter to be responsible. He claimed to be an Instagram employee fixing issues, but he took over my account. The hacker changed my phone number from +[redacted]25 to +[redacted]66 and my email from [redacted] to saeed*****@gmail.com and then x*****[redacted] I can prove that this page belongs to me and is meant for my club. The page indicates it will be disabled in a day. Please assist me in reclaiming my page. I go by the name Ali Maghsoodi, and my Instagram handle is Alimaghsoodi_. In my Esfahan Riders highlight, there's a link to contact me via WhatsApp at +[redacted]25 or +[redacted]25. My contact information in Esfahan Riders is also listed. This Instagram page is crucial for my business and profession. I am willing to provide any proof needed to verify my ownership. Your prompt assistance before it gets disabled is immensely appreciated. Thank you for your support. I eagerly await your response.

I am the principal at Livermore High School in Livermore, CA. I am seeking assistance from Instagram. Accounts featuring photos of students from both high schools in our city have surfaced with vulgar/pornographic content causing distress among minors, with one student reporting suicidal thoughts. Despite flagging and removing one account, new versions quickly appear. The following are the accounts currently active: granada.livermore_f1ights; granada.livermore_fights; granda_lhs.tea; ghs.lhs.og.tea; granada.highschool.tea; livermore_tea; granada.highschool.tea.backup; livermorehightea; livermorehighshool_tea; granadahg.teaa livermore.granadatea; ghs.lhs.tea.pt2 livermore.granadatea. I am urging for prompt action. If no response is received, I will consider visiting Facebook in person to seek assistance. I implore you to address this issue promptly and ethically.

I have been chatting with an individual regarding selling cryptocurrencies, seeking guidance on the process. This person suggested I become an ambassador to educate others on selling it. To assess my suitability, I sent a few test videos. However, I found it suspicious when he requested my cash app tag. Shortly after providing it, my account was compromised. My username, email recovery, password, and phone number were changed within minutes. The perpetrator is now using my account to post counterfeit content and fraudulently solicit money from others under my identity. This has occurred on my primary Instagram profile. Urgent assistance is needed to address this issue, even if it means deleting my main account to prevent further scams.

Dear Instagram, I have been experiencing issues with uploading video selfies on my account, halfengineer0007, for a week now. Despite several attempts, the problem persists, and I am unable to use my account properly. I have tried submitting video selfies multiple times, but they do not get uploaded. I kindly request your assistance in resolving this matter promptly. Please review my account, halfengineer0007, as it is essential to me. Your attention to this issue would be greatly appreciated. Thank you, halfengineer0007 Email: [redacted]

I am attempting to remove my secondary account, which is no longer necessary, but I could not recall the password. Unfortunately, both the phone number and email associated with both accounts are outdated by 7 years and inaccessible. While trying to update the email, the verification code I received was longer than required, causing it to be deemed invalid despite numerous attempts. Consequently, both of my accounts are now blocked. I urgently require access to my primary account as this issue was not my doing. I am perplexed as to why changing an email has become such a challenging task. I have an imminent job interview where access to my primary account is necessary, therefore, a prompt resolution is crucial. The account in question that needs to be reinstated is under the username mary_okami, typically accessed through my Facebook account under the name Marillou Mallou. I am eagerly awaiting your response. Regards, Marinella V.

My Instagram account, Kayzeex3, was hacked. I got an email saying my email was changed. When I tried to revert it, I was already logged out. The hackers changed my account to Kayzeex2 and gained access to other accounts. They also altered the phone number, making it impossible for me to sign in. I can provide proof of my identity to confirm my ownership. This is my only created page, and I'm eager to secure it under my email, password, and phone number, including the last 3 linked to the account. You can contact me at the email associated with the account to help resolve this issue. I've tried reaching out with no response, so I hope to hear from you soon. Thank you.

Good afternoon, I am an Instagram user and I have a concern to report. I recently created an account on Instagram using my Gmail. However, within 1 and a half hours of using the platform, I discovered that my account had been compromised. Despite attempting to change my password and using the "forgot password" feature, I encountered an error message indicating a problem. Subsequently, I created a new account using the same Gmail, and unfortunately, the same issue occurred with this account being compromised as well. I have not shared my password with anyone, yet both accounts were compromised. The usernames of the affected accounts are aurelus_355 and aurelus_580. I am seeking guidance on how to address this situation. Thank you.

Yesterday, our PUBG Mobile Instagram channel, unicornsoflove_pubgmobile, was unexpectedly blocked without any clear explanation. We did not receive an email notification regarding the issue, and attempting to submit a request on the restore page has been unsuccessful due to forwarding errors. In the upcoming two weeks, our team will be participating in two significant events organized by Tencent: the PUBG Mobile Star Challenge from November 19th to 21st, and the PUBG Mobile World Championship at the end of November. It is crucial for us to regain access to our Instagram account for promotional purposes during these events. The registered email address for unicornsoflove_pubgmobile is [redacted] We have been managing this account for over 2 years without any violations. Any assistance in resolving this issue would be greatly appreciated. Warm regards, The Unicorns of Love Team

Hello! I hope this reaches Instagram's Customer Service. I'm contacting you about my hacked account on November 11th. I've lost access to my account, but my username and content are still intact. The hacker tricked me by posing as a friend and offered a Cashapp Giveaway, leading me to provide my PayPal details. After changing my email as instructed, I was immediately logged out of my account. I realized it was a scam too late. I've informed others who received similar messages. I initially suspected my friend, but later discovered it wasn't him. Now, I'm seeking assistance to recover my account and prevent this from happening to others. Thank you! Sincerely, K.K.

My Instagram account "amybrockhaus" was hacked on Monday, November 15th. The hacker changed all the information associated with my account, including the original email address [redacted], password, and phone number. I have asked my friends to report this fraudulent activity. The person who hacked my account is pretending to be me and posting defamatory content. I have contacted Instagram through email, their Instagram account, and even Adam Mosseri, but I have not received any response. When I try to log in through Facebook, a message pops up saying the account has been removed or there is an error, even though it has not been deleted. The Instagram help center has not been helpful. I need assistance to recover my account as creating a new one would mean losing access to posts from deceased loved ones with private accounts. I would appreciate guidance on how to resolve this issue. Thank you.

Dear Sir, Subject: Request for permanent deletion of my hacked Instagram account. I am writing to bring to your attention that my Instagram account has been compromised. An individual initially created a fake account impersonating me, followed by gaining unauthorized access to my genuine account. Regrettably, I am unable to modify my email address and password, and the option to recover my forgotten password is not available. Hence, I would appreciate your assistance in deactivating both of the following Instagram accounts promptly: 1. Real Account: dazzling_snehh 2. Fake Account: dazzling_snehhh (created by the hacker) The hacker has intruded upon both of these accounts, and I appeal for your urgent attention in deactivating them. Your prompt action on this matter is greatly appreciated. Thank you for your support.

My Instagram account was hacked, and the hacker changed the email and phone number linked to it. I've tried various methods to recover my account, but I'm unable to as the login codes go to the hacker's email or phone. The help forum's "get more help" option has not provided the assistance I need; instead, it leads me in circles. As a photographer and videographer, my Instagram serves as my professional portfolio and business platform. I attempted to resolve this by submitting an IP form, but the response was generic, directing me back to the unhelpful forum. The hacker is misusing my account to scam others. Fortunately, my account is still connected to my Facebook business profile, enabling me to warn my contacts about the situation on a new account to prevent further scams.

Hello everyone, I am reaching out because my account has been compromised. Someone contacted me through WhatsApp and is asking for money in exchange for returning the account. The email address and phone number associated with the account have been changed, preventing me from recovering it through normal means. The screenshots attached show the demand for payment to regain access to the account. Since this is a business account, it is crucial for us to regain control. The original account details were as follows: Account name: HTHouseboats Email address: [redacted] Phone number: +48 [redacted]35 – a message was sent from this number on WhatsApp requesting payment I kindly request assistance to reverse these unauthorized changes, provide new login details, and enable us to secure our account by updating the password. Thank you.

While using my Instagram account, I accidentally changed my email address. Instagram sent me an email to verify if it was me, but I deleted it by mistake before confirming. When I tried to log back in, I was logged out due to unusual activity on my account and was asked to wait for 30 days. After the waiting period, my account was disabled without any explanation. I believe this is a mistake as I have always followed their guidelines.

On November 20th, [redacted], my account was hacked and stolen by @nicky_love110. They pretended to have stocks and asked for a deposit to triple it, which I couldn't afford. They then suggested I join their team to help me out and get paid, instructing me to change my email and enter a pin, which I now realize was likely their phone number. They have taken over my account, posting fake screenshots to deceive others. The Instagram account that was stolen is @ry_mc666. When I asked @nicky_love110 for my account back, they demanded $[redacted]. I have a screenshot of this message as evidence. Despite trying Instagram's suggestions, I have been unable to regain access. I'm seeking assistance to recover my @ry_mc666 account. Thank you.

I am currently unable to access my account on the platform as every attempt to log in redirects me to a screen requiring identity verification. Despite being told that a code has been sent, I have not received it as my only registered contact is my phone number. I have tried to resend the security code multiple times without success, even after reinstalling the app and deleting data and cache. I have also attempted to reset my password to no avail, trying these steps on different devices including a computer. I am at a loss for what to do next. Please note, the email address I am using is not linked to my Instagram account. Thank you for any assistance you can provide.

On November 20 around 10 am, I last accessed my account while direct messaging a friend on Instagram. She promised to send me money on Cash App for correctly guessing a word starting with a "j" and ending with an "s." After I said "Jesus," she asked me to change my account email to [redacted] to complete the transfer, but once I did, I got logged out, and she took over my account. I regret falling for her deceit as I believed she was a friend. Her username is britt_rene10, and I have attached evidence of her involvement in my account. Despite trying to call her and address the issue, she has been avoiding my calls.

Yesterday morning, someone attempted to hack into my Instagram account. I found myself logged out and couldn't regain access. I received three messages with reset codes on my phone number. After reporting the issue to Instagram, they asked for information and verification photos. However, they mistakenly restored access to an old account I had closed months ago instead of my main account, despite providing the correct details. Despite providing all necessary verifications and explaining the situation clearly, Instagram failed to grasp the issue and refused assistance. Now I am unable to reach my account, even though the solution should be as simple as resetting the password via the email linked to the account. Unfortunately, the reset link doesn't work or indicates an invalid page when I attempt to use it. The situation is frustrating and seems unprecedented.