Instagram Customer Service Issues

I have always used my profile on Instagram without violating any terms. I strongly object to the sudden blocking of my account without prior notice, which has significantly limited my social interactions. This has been distressing as I have been trying to resolve this issue for weeks through Instagram and Facebook support, but my attempts have been unanswered. I have followed all the rules diligently and never engaged in any inappropriate behavior on the platform. I sincerely request an explanation for the block and urge you to reinstate my account promptly. My Instagram handle is ab.hrj. Thank you. Kind regards, Alban Hasanramaj.

Hello, I urgently need assistance as something terrible has happened to my account. My name is Shani Levkovitz (@shani.levkovitz). My account was hacked through a phishing attack. The hacker sent me a message (attached image) requesting my login details under the guise of being from Instagram. Unfortunately, I fell for it, and after gaining access, the hacker deleted all my posts and disabled my account. Subsequently, the hacker blackmailed me on WhatsApp for money. Please review the attached images for reference. I reside in Israel, and my posts mainly revolve around dancing and time spent with friends. The hacker demanded $[redacted] in Bitcoin for the return of my account and even shared his contact number on a story from my account for interested buyers. They also changed my username to @shanilevkovit. I appreciate any help you can provide. Thank you, Shani Levkovitz

I've been experiencing repeated pop-up notifications on all my Instagram profiles stating that my accounts have been compromised. The issue affects my main account, @iameddiedickson, as well as my pages @seasideparknewjersey, @eddief4f, and @732eddie. These pop-ups urge me to change my password because it appears I unknowingly shared my details with a service promising likes or followers. As I take pride in growing my accounts authentically, this situation is concerning. Typically, after changing my password following such alerts, I end up facing a 7-day action block. I'm hesitant to update my password for fear of losing account abilities, especially since I have not engaged with any services since my last block. I hope that the technical teams at Facebook and Instagram can collaborate to resolve this glitch promptly. Your assistance in addressing this issue would be greatly appreciated.

Hello, I wanted to share that my Instagram account, "juliahornell," was hacked this Wednesday around noon (Swedish time). The hacker changed my password, email address, and phone number while also disconnecting my account from my Facebook under "Julia Hörnell." Consequently, I am currently locked out of my account. The hacker is sending phishing messages to my friends through Instagram as well as to me via WhatsApp, and it seems helpless to stop it. Fortunately, I was able to recover my Facebook account on Thursday by submitting my ID to Facebook for verification. I am hoping to do the same with my Instagram account. The profile picture is still a photo of me, and there are numerous pictures of me on the account. I am willing to provide a video of myself, a photo of my ID, or any other necessary information for verification. Your help in this matter would be greatly appreciated. Best regards, Julia Hörnell

Καλησπέρα. Θα ήθελα να ζητήσω βοήθεια σχετικά με το κλειδωμένο λογαριασμό μου στο Instagram λόγω του διπλού παράγοντα. Είχα ενεργοποιήσει τον κωδικό μπακ απ με την εφαρμογή Duo Mobile, αλλά το κινητό μου έκανε ρισέτ και ο κωδικός διαγράφηκε. Τώρα δεν έχω πρόσβαση στον λογαριασμό μου γιατί ζητάει τον κωδικό του διπλού παράγοντα που δεν υπάρχει πλέον. Έχω δοκιμάσει διάφορους τρόπους αλλά χωρίς επιτυχία. Έχω επικοινωνήσει με την υποστήριξη αλλά δεν λαμβάνω απάντηση. Ελπίζω να μπορείτε να με βοηθήσετε με αυτό το πρόβλημα. Ευχαριστώ.

Hello. I believe you may not have knowledge on this subject, but I thought to ask since I have nothing to lose. My Instagram account is locked due to two-factor authentication. I had a backup code with the Duo Mobile app (which provides a code that changes every 30 seconds), but unfortunately, my phone was reset and the code deleted. When I enter my username and password, it then asks for the two-factor code, which I no longer have. Is there a way to remove the two-factor authentication from my account? Do you have any suggestions? I have tried everything, even reached out to Instagram support, but only received automated responses. I hope you have some ideas to help resolve this. Thank you. Requesting two-factor authentication to be removed.

Good evening. I believe you may not have knowledge in this subject, but I decided to ask since I have nothing to lose. My Instagram is locked due to two-factor authentication. I had a backup code with the Duo Mobile app (which provides a code that changes every 30 seconds), but unfortunately, my phone was reset and the app got deleted. To explain further, I enter my username and password correctly, and then it asks for the two-factor authentication code, which I don't have anymore due to deletion. Is there any way to remove the two-factor authentication from my account? Do you have any suggestions in general? I have tried everything and even reached out to Instagram support, but I only receive automated bot responses, so there's no hope there. I hope you have an idea that could help me resolve this situation.

Dear Facebook Team, I am writing to inform you that my official Facebook account has been linked to my Instagram account. Unfortunately, my Facebook account has been disabled without any reason. I have submitted a request to the Facebook team and have always followed the community rules. I have never posted any illegal or sexual content on my account, and I have used my real name with matching details. Thank you for your attention, John T. [redacted] Instagram username: nyi3200 Country: Myanmar

Dear all, my Instagram account has been compromised and I can't reset my password as it keeps asking for my old password which I don't remember. The email associated is inactive, and Yahoo can't reactivate it. I've tried updating my email and linking Facebook, but it's not working. I need to either delete my account and start new or gain access to change my information. It seems someone tried using my account. Please help, as I use this for school. Thank you!

Hello, My name is Baris, and I am a 16-year-old student attending secondary school. Regarding my issue, on August 22nd, or for me, August 23rd at 00:25 (as I am abroad in Turkey for a 3-week vacation), I was suddenly logged out of my Instagram account while chatting. Despite numerous attempts, I am unable to log back in as I keep encountering an error message. The app only shows a black screen with a small white loading icon upon opening. I have already tried deleting and reinstalling the app three times to no avail. My account is only two weeks old, and I have not violated any guidelines. I am unsure why this has happened and would appreciate it if you could reactivate my account or provide an explanation for the issue. Thank you for your time, and have a great day! Best regards

I created my account in [redacted] but I am unsure of the email address I used back then. The email I currently have is [redacted], which I believed was linked to my account @kaitlinmmcphail as a business profile. Recently, I was unexpectedly logged out one morning and have been unable to regain access using FaceID, my phone number, or email address. I suspect my account may have been compromised, with the contact information and password possibly changed. I fear losing years of work and followers on this account, and I am eager to verify my identity as Kaitlin McPhail to regain access. Please advise on how I can proceed or provide additional verification if needed.

On August 21st, [redacted], at 11:00 am, I encountered login issues with my Instagram account. Following this, several emails were sent to the email associated with my account. The emails indicated the following: 1. Notification of a new login from an iPhone. 2. Another notification of a new login from an iPhone. 3. Notification that my phone number was removed. 4. Notification that the email address associated with my Instagram account was changed to [redacted], which is unfamiliar to me. Approximately 15 minutes later, my friend alerted me that a story promoting easy money through forex trading was posted from my account. It appears that my Instagram account has been compromised by a scammer who is attempting to deceive my friends for financial gain. I am seeking assistance in recovering access to my Instagram account with the following details: Username: zgrbhrgl Password: Sal155615 Phone: +[redacted]43 Email: [redacted] Birth Date: 17.03.[redacted] Additionally, I am willing to provide details of my three most recent Instagram posts, including the shared photographs and their respective upload times.

My Instagram account has been hacked. The hacker changed my email, phone number, and other details. Despite changing my password after receiving alerts, the hacker kept gaining access and eventually locked me out. They are impersonating me and scamming others using my name. I have tried using the Instagram Help Center but none of the information was useful. I reported the fake account, but Instagram hasn't taken any action. I know there should be a way to request support by providing my information and a picture to prove ownership, but I can't seem to get to that stage following the instructions provided.

Hello Instagram and Facebook Staff, I hope this message finds you well. I am reaching out to inform you that unfortunately, I am still experiencing issues with a hacker pretending to be me on both my Instagram and Facebook accounts. It has been four days of this ongoing problem. To address this, I am utilizing my backup Instagram account to notify everyone that any information coming from my main account, @kris.ceasar, is not accurate, and I urge them to report the account immediately. I have received screenshots showing the hacker engaging in fraudulent activities, such as attempting to sell a trading platform to my friends. The hacker even posted a story claiming money was transferred to my FNB account, which is false as I do not have an FNB account. Furthermore, the individual went live on Instagram using my account, concealing their identity. I feel helpless and powerless in this situation. I have already contacted Instagram via their platform, and I am now seeking your urgent assistance in resolving this matter. My privacy feels compromised, and I am concerned about the potential risks posed by the hacker, not just to me but also to my loved ones. Best regards, Kristin

Здравствуйте, 18 августа [redacted] года мой аккаунт на Facebook был взломан. У моей страницы был бизнес-аккаунт на имя Nastya Tishenko, к которому была привязана страница в Instagram под названием anasasisya. Злоумышленники сменили электронную почту [redacted] и номер моего мобильного телефона +[redacted]00 в моем аккаунте через Facebook, после чего начали требовать деньги у моих подписчиков. По сей день с моего взломанного аккаунта в Instagram продолжают приходить сообщения с вирусными ссылками, через которые злоумышленники взламывают другие страницы. 18 августа [redacted] года я пыталась восстановить свой аккаунт, предоставив фотографию с моими данными, но оказывался на странице другого человека, неизвестного мне.

Hello Instagram, My personal Instagram account was disabled because someone sent me a fake video and claimed there was no nudity in it. I shared it on Instagram and suddenly my account got disabled. I am facing many problems as I am unable to log in to my Instagram account. There is a lot of personal data and information in my personal Instagram account. Sir, I request you to please restore my official Instagram account that got disabled. Please help me, I have been trapped in a scam, it was not my fault. I request you to unblock my Instagram account 🙏🙏. I will never make such a mistake in the future. Once unblock my Instagram account, thank you. Instagram ID: official_devra99 Number: [redacted] Email: [redacted]

Hello Instagram Team, I am writing to inform you that my Instagram account, @parveenbpso, was deactivated on August 18, [redacted], around 9 pm. During that time, I was not active on my account. Unfortunately, my account was hacked, and I lost access. I noticed that my Gmail did not receive any password change emails, indicating that someone else was using my account. If any posts or messages violated your community guidelines or terms of use, I sincerely apologize. My intention has never been to harm anyone's feelings or share content that goes against the guidelines. I am unsure how this hack occurred as I never shared my password with anyone nor clicked on any suspicious links. I assure you that such errors will not happen again in the future. Please consider reactivating my account at your earliest convenience. Thank you.

Hello Team, I'm reaching out to inform you that my Instagram and Facebook accounts have been disabled due to an incident that occurred by mistake on my part, unintentionally violating the community guidelines. I apologize for this error and sincerely regret it. My accounts are now disabled as they are linked. I urgently need my accounts reinstated as they are my primary means of staying in touch with my family. I would be extremely grateful if you could assist me in reactivating my Instagram account. I assure you that I will be more cautious to avoid any future breaches of the guidelines. I understand the importance of adhering to the rules and ensuring no harm is caused by my actions. Thank you, Sandeep Sharma Username: x_t_a_n_l_e_y Phone: (+91) [redacted] Email: [redacted]

My previous Instagram account was linked to my old mobile number, which I no longer have access to as it was reassigned. Today, I tried to recover my account without using an SMS code. Unfortunately, Instagram sent a recovery link to an email I do not recognize, likely belonging to the new owner of my old number. This situation is concerning as I have private conversations on that account, and the new owner is of a different gender. I kindly request assistance in either disabling the link, permanently deleting the account, or transferring it back to me. Your prompt attention to this matter would be greatly appreciated. Thank you.

My Instagram account was hacked on August 24th, [redacted], by an account called @_______l.a.u.r.a__________. This person offered to teach me how to trade HFX after being referred by a compromised account. Initially, she said $50 was enough to start trading, but I later found out it wasn't. She agreed to lend me the extra money. When the trading company asked me to change my email and send a screenshot, I found it suspicious. Despite denying any unauthorized access, the person I was working with claimed it was the "company." They requested videos of me claiming investment success, and ultimately took control of my account by changing all my details, locking me out.