Instagram Customer Service Issues

I need help with my Instagram account that I've had for years. It was hacked two weeks ago after I clicked on a link in an email. Despite reaching out multiple times through the app and here, I have received minimal responses. The hackers are posting inappropriate content, claiming to be me, and trying to extort money from me and my followers. I have filed a police report, but I am hoping to get my account back with your help. I can provide my ID as proof of ownership. Please assist me in recovering my account.

Hello, I wanted to report that my account was compromised by an unknown individual. I did not share my login details with anyone, so I suspect it was a skilled hacker. After attempting to reset my password on the app, I was informed by Instagram that the account would be reviewed within 24 hours. Unfortunately, despite the review, I have not regained access. The reason provided was a violation of community guidelines, which I believe is inaccurate due to the hacking incident. I have submitted the necessary form for further investigation into the matter. Any assistance in resolving this issue would be greatly appreciated. Thank you.

Today, I received a link that seemed suspicious. After clicking on it, my account was hacked, and I couldn't log in anymore. I'm shocked that this happened just from opening a link. The link led me to a page that claimed to show my personal picture. I was locked out of my account a few hours ago, and despite entering my correct email, it says it doesn't exist. When trying to reset the password, it mentions sending an email to a different address that isn't mine. The sender of this suspicious link is __zunnaaf__. I use an Android phone. I hope to get my account back soon after this unsettling experience.

Hello, my name is Tahreem Sakhawat. My Instagram account is _rajadgaf_. It was hacked on August 11, [redacted], around 1 AM Pakistan time. The hacker is messaging my friends and sending my pictures to them. I have evidence that this person is impersonating me and making threats. I've tried everything to recover my account but have been unsuccessful. I really need assistance. I have proof to provide, but I don't see an option to show that I am being threatened by the hacker. Please help me.

Subject: Urgent Instagram Account Assistance Needed Hello, I'm seeking urgent assistance with my Instagram account. It was hacked three months ago, and despite changing my password and attempting to resolve the issue by contacting Facebook and Instagram multiple times, my account remains locked. The email address associated with my Instagram is inaccessible, and I'm unable to receive the security code required to unlock my account. I have an updated email [redacted] that I would like to have linked to my Instagram account for security code purposes. I kindly request your help in resolving this matter promptly. I value the content on my account and would appreciate regaining access to it. Thank you for your attention to this issue. Sincerely, Helen E.

As a concerned parent, I am seeking urgent assistance. I am facing a distressing situation as someone has maliciously created an Instagram account using my underage daughter's name. This account was used to send a hurtful message to someone we know, causing significant turmoil within our family. Unfortunately, the account was promptly deleted, leaving us with no means to gather more information. Despite multiple reports from my family to Instagram, the lack of communication from their help center is frustrating. I am eager to identify the individual responsible for these actions swiftly. Can you provide any guidance or assistance in this matter? Thank you for your help.

Hello, I am currently experiencing an issue with Instagram. I have been attempting to promote photos for my business account, but I'm unable to do so. The platform indicates that my account has been disabled due to unusual activity. Following guidance from the Instagram help center, I tried to rectify this by adjusting the ads on my Facebook account. Unfortunately, I don't have access to that Facebook account. The instructions also mentioned that I need to verify the account to restart running ads successfully. Despite reaching out multiple times through the app, I have yet to receive a response. Could someone please assist me in resolving this matter and help get my account verified and active again? I would like to resume promoting photos, as it has been several months since my account encountered this issue. Thank you.

Hello Team, I am reaching out to address the issue of my disabled Instagram accounts. I began using my Instagram account "Sushma.cherry" approximately a month ago. On the 13th of August [redacted], without engaging in any suspicious activities, my account was disabled. I only used this account for social interactions and watching/creating reels. Despite submitting a request to reactivate the account on the same day, there has been no progress. Recently, I created a new account named "queen of valmiki" using my Gmail ID ([redacted]). Unfortunately, this account was disabled yesterday, on the 17th of August [redacted], for reasons unbeknownst to me. I urgently require assistance with the following: 1. Identifying any potential hacking attempts on my Instagram accounts. 2. Verifying if my account has been accessed from multiple devices (I only use a OnePlus 9R). 3. Reactivation of the aforementioned accounts. 4. Understanding the cause of the account deactivation. Please see below for my account details: Login ID#1: [redacted] User name#1: sushma.cherry Account disabled date: 13-Aug-21 Login ID#2: [redacted] User name#2: queen of valmiki Account disabled date: 17-Aug-21 I have attached relevant screenshots for your reference. Thank you, Sushma

Hello, I am seeking urgent assistance and guidance after encountering a distressing situation. On August 9, [redacted], at approximately 4 p.m., my Instagram account was disabled. While actively using my account, I suddenly found myself logged out. Upon attempting to log back in, I received a notification stating that my account had been disabled for alleged impersonation. This is a significant error on Instagram's part. I have promptly submitted Photo ID and completed the required request forms. I urgently require someone to investigate this matter, as my business heavily relies on my Instagram presence. The content on my page significantly boosts my business, and each passing day without resolution is detrimental. My Instagram username is "cian__brennan." I implore you to address this issue promptly to mitigate the adverse impact on my business. Sincerely, Cian Brennan

Two days ago, my Instagram account with over a thousand followers was disabled. I received no warnings and firmly believe I did not violate any community guidelines. I typically post pictures of myself, nature, and friends. This account is a significant part of my life, bringing joy to thousands. I am concerned because there are hundreds of pictures and videos stored in my archive that I can no longer access. I am eager to recover my account and willing to take any necessary steps. If not resolved, I may consider legal action, though I hope it doesn't come to that. Thank you.

My Instagram account was disabled on August 5, [redacted]. A friend shared a pornographic video from my account, leading to its suspension. Despite multiple emails to Instagram, it's been over 10 days with little response. I was asked for a photo with a provided code, but still no solution. I am hopeful my account can be reinstated soon. Name: Shekh Sohail Mobile: [redacted] Email: [redacted] Username: shekh_sohu Username: pleasantly.hedious Both accounts are interconnected. Thank you, Team

Hello team, I am Mayank Sharma. The user ID for my Instagram account is @mayank.sharma10. It is linked to my email, [redacted], and my phone number, +[redacted]97. My account has been disabled since 12 August at 6:50 AM. I have tried all possible methods to recover it but have been unsuccessful. I am receiving verification codes on both my email and phone number but encountering errors when trying to recover the account. I kindly request your assistance in reviewing and restoring my account. If I have unknowingly violated any Instagram policies, I sincerely apologize and assure you that I will adhere to the rules in the future. I appreciate your attention to this matter and your help in resolving it. Thank you.

Hello, I am reaching out because my Instagram account has been unfairly blocked once again for a whole week. This has happened repeatedly due to the mistaken belief that I have tried to purchase followers or likes. I want to emphasize that I have never engaged in such activities. Instagram is crucial for my work as a plastic surgeon, serving as my primary communication tool. I request the prompt reactivation and unblocking of my account, as this situation is impacting my professional responsibilities. Your assistance in resolving this matter would be greatly appreciated. Thank you for understanding and for your anticipated cooperation. Please consider rectifying this error. Thank you for your understanding. My email address is [redacted], and my username is @andrieux.justin. Thank you in advance for your attention to this issue. Sincerely, Mr. A.

Hello, I was blocked on my Instagram account @verafarmigaxfan because I unknowingly used an app that generated inaccurate likes and followers. I received a notification yesterday asking me to change my password due to suspicious activity, which I promptly did. However, Instagram still holds me accountable and decided to temporarily block my account. I am unable to comment, like, or engage with posts. I just want this issue resolved as I feel unfairly penalized for the actions of someone dishonest.

Dear Instagram Support team, I am encountering issues logging in to my Instagram account, @mundus.relativus. Recently, I noticed I couldn't update my newsfeed or access my direct messages, leading me to believe my account may have been disabled or disconnected. After reinstalling the Instagram app, I found myself logged out with no success logging back in using my username and password. Even though the correct password isn't working, the system acknowledges incorrect passwords, indicating a login issue. Attempts to reset the password hit a roadblock as I'm uncertain about the linked email address. Using the "forgot my email" option, I provided a new email and even submitted a video selfie to verify my identity, but the system couldn't recognize me due to possible changes in my appearance with a bald head and mustache. Seeking a more personal approach, I'm willing to engage in a conversation with a representative, offering photo selfies and answering account-related questions for verification purposes. Unfortunately, the standard facial recognition feature seems ineffective. Attached are screenshots showcasing the problem and my selfies for reference. Looking forward to your guidance and support! Best, [Initials] P.S. The email for account recovery is [redacted], and my Instagram is not linked to my Facebook. Thank you for your assistance.

Submitted by MD Fardeen Khan Hello Facebook, My personal Facebook and Instagram accounts were disabled due to violating community guidelines. My mistake was sharing a video given to me by someone else who intentionally wanted to get my accounts permanently banned. I apologize for this being my first and only mistake. I am facing numerous problems as I am unable to access my accounts where I have stored a lot of data and information. I kindly request the recovery of my disabled official Facebook and Instagram accounts that were affected by a scam. Please assist me and I apologize for the error. Thank you, Instagram Team Account Name: Mdfardeenkhan543 Name: MD Fardeen Khan Phone Number: [redacted]

Hello, I have been trying for a while to connect my Facebook business page, where I am an admin, with my Instagram business account. Unfortunately, I am experiencing issues linking them, which is hindering me from managing both efficiently and sharing posts directly. Whenever I attempt to share a post to Facebook, a message prompts me to "CLAIM YOUR FACEBOOK PAGE" and link my Instagram account, but when I try to do so, I encounter an error message stating, "There was a problem with this request." I have already sought help from the support center with no response yet. I would greatly appreciate any assistance you can provide. Thank you in advance for your support. Sincerely, Tanyo.

I would like to report a hacked and hijacked account. The account, previously under the username daniel_chukwunonso_anslem, was compromised when I shared my login details with someone claiming I won an iPhone. Unfortunately, the account details have been completely changed, including the username, password, email, and phone number. The new username is realiphonegiveaway-[redacted]. I have attempted to recover the account without success. The email associated with the account was [redacted], and the linked phone number was +[redacted] [redacted]. Your assistance in reclaiming the account would be greatly appreciated. Thank you.

I need to report a hacked and hijacked account. It used to be mine until yesterday when a lady requested my username and password under the guise of verifying my eligibility for an Iphone prize. Despite my efforts to recover the account, she changed all the information associated with it - including the username, password, email, and phone number. The new username is now realiphonegiveaway_655; the previous username was daniel_chukwunonso_anslem. The email [redacted] and phone number +[redacted] [redacted] are no longer connected. Please assist me in reclaiming my account. Your help is greatly appreciated.

I have used my profile with you as always and have not violated the terms of use or community guidelines. I completely disagree with the sudden suspension that you have initiated without prior sufficient notice. I use Instagram very actively to maintain my social contacts and have many followers who expect regular content from me. The account suspension significantly limits me! As you know, your algorithm "punishes" inactivity. My father passed away five weeks ago, when we flew to Kosovo for the funeral, I had to log in again and then got the message that I was banned. I have been contacting you for weeks and days on Instagram & FB help center. Even confirmation photos with codes, or my IDs or passport photos are being ignored. I have always followed your rules. I have never harassed anyone or posted nude photos or bought fake followers or likes. I really enjoy using Instagram and have all my friends and family on Instagram, some of whom I can only contact through Instagram. I am truly disappointed and clueless for weeks and would love to have my account back to communicate with others. I also promise to continue following your rules. Therefore, I kindly request you to inform me why you have suspended my account and urge you to finally reactivate my account. Sincerely, Instagram Account: ab.hrj Alban H.