Instagram Customer Service Issues

Hello, I'm reaching out because my sister's Instagram account, @insta_odezda, which was created 4 years ago with the email address [redacted], has been stolen. The scammers who took over the account are now posting links to collect money and selling items with a fraudulent payment card. I have all the details of the account, including login geolocation and the service provider used for logins. Since the hack on 07/01/[redacted], the geolocation of the account logins has changed. I have attached a screenshot with essential information and dates from the email. I hope to hear back soon. Thank you for your assistance. The link to change the blocked email is currently inactive.

Hello, My account was disabled on Instagram without a valid reason, claiming I violated their rules. This is concerning as I use the account for my store, and this is the second time an account of mine has been disabled. A lot of effort and dedication have gone into building this account and store, as it is my dream. I am seeking your assistance in recovering my account. I will provide a screenshot of the disabled account for reference. My Instagram account ID is ashu_ashish_04, and my mobile number is [redacted]. I would greatly appreciate any help in resolving this matter. Thank you.

On June 19th, [redacted], my Instagram account trisha_044 was temporarily locked due to the use of another app. The email id [redacted] provided was deleted under certain circumstances. At that time, no phone number was provided. I am currently unable to access my account because I need a security code to unlock it, but I do not have access to the email or phone number provided. I understand and respect your policies, and I promise not to repeat the same mistake. I kindly request your assistance in recovering my Instagram account trisha_044. My new email address is [redacted], and my new mobile number is [redacted]. I am eager to regain access to my account, trisha_044. Thank you for your help.

Dear Instagram Team, I am writing to inform you that my Instagram account has been temporarily locked due to it being hacked. Unfortunately, I am not receiving the security code on my mobile number or email address as expected. I am in full compliance with your privacy policy and sincerely hope that my account can be restored promptly. Username: @kanikamann_my_heartbeat Password: [redacted]&[redacted] Email address: [redacted] Mobile Number: [redacted] I kindly request your assistance in resolving this matter. Thank you for your attention to this issue.

Dear Instagram Team, I believe my account was mistakenly accessed, and I'm not receiving the security code on my mobile number or email. I kindly request your help in accordance with your privacy policy to resolve this matter and regain access to my account promptly. Thank you for your assistance. Sincerely, @kanikamann_my_heartbeat

Good afternoon, I am representing my company and we have a business page on Instagram for advertising. Today, we were asked to verify our identity as a human with a video selfie. However, at the end of the process, we encountered a download error when trying to upload the video. We have attempted using different devices and even the web version, but unfortunately, the issue persists. @malva_style_ua

Instagram has unexpectedly disabled my account. Below is the message I sent to them: My name is Julia Baburina. (Username: Julia_ilaria_bh) Starting yesterday, I've had trouble logging in. It prompted me to verify my mobile number, which I did by entering the code received via text. Following that, a message indicated I could log in within 24 hours. However, without cause, my account was subsequently disabled. I have always complied with Instagram's policies on my personal account, which I've had for about 10 years. Losing access to my friends, photos, and subscriptions is very distressing. I am willing to provide any necessary verification to restore my account as it is genuinely important to me. I genuinely hope for your assistance in resolving this matter.

Hello, I'm Erwin from Germany. I encountered a problem with my Instagram account "erwinowitch" recently. I attempted to update my email address to "[redacted]" in the settings, as the listed email was "[redacted]," which I don't recall setting up or having access to. After this change, I was locked out of my account when I was prompted to enter a security code sent to an old phone number and the inaccessible email "[redacted]" I reached out to support, but they were unable to assist as they require me to contact them from the original email used to create the account. I'm stuck and worried about a potential hack since my friend mentioned seeing my account "active" even though I can't access it. Any help would be appreciated. Thank you.

Hello, I have forgotten my password and I am unable to access my Instagram account, reethu_ravishing. I did not link an email to my account, but I linked my phone number, [redacted], which I am unable to use for two-factor authentication. I believe I can provide sufficient proof of account ownership. Additionally, my Instagram account is linked to my Facebook account, Reethu Ravishing. Some details to confirm my ownership include past usernames like babyapplereethu, 100percentapple, and pepper mushroom, as well as my recent logged-in devices such as Honor8X, Lenovo K3 Note, and currently OnePlus Nord 5G. Could you please let me know what else is needed to verify my ownership of this Instagram account? Thank you.

Hello Facebook, I hope you are having a good morning. I seem to have forgotten my password. Although my email address is not connected to my account, my phone number, [redacted], is linked to it. The challenge is that I have two-factor authentication enabled, making it impossible for me to log in through my phone number. However, I am confident that I can verify my ownership of the account. My account username is reethu_ravishing. I also attempted to access my account through Facebook since my Instagram is linked to it. The Facebook account is named Reethu Ravishing, which you can verify as well. To confirm my ownership, here are some details: I have used usernames like babyapplereethu, 100percentapple, and peppermushroom. The last phones I logged in from were Honor8x and Lenovo K3 Note, but I am currently using OnePlus Nord 5G. Please let me know what else you require to validate my Instagram account. I would appreciate it if Instagram could send a password reset link to [redacted]

Good morning, my name is Hassan M. Koroma. My IG handle was hass321, but someone has hacked my account and changed my email and phone number. I no longer have access to my old email address [redacted] The hacker is using my account to scam my friends, posing as me with my pictures and information. Can you please block the account _koroma_hass321? You can contact me at [redacted], and I can provide proof that the account was mine as it's linked to my Facebook name. The hacker, Jessica, can be seen in the photos shared and reached at [redacted] or +1 ([redacted]) [redacted]-[redacted].

Hello, I am reaching out for assistance as my Instagram account has been disabled for over 48 hours. I followed the steps provided after entering the code that was sent to my phone, but my account remains inaccessible. Despite sending multiple forms and emails to Instagram, I received only one automated response directing me to their policies. I am unsure why my account was disabled as I have not violated any rules. My username was elenenadareishvili. Any help or guidance on how to resolve this issue would be appreciated. Thank you.

Dear Instagram, I am writing to report a concerning issue regarding one of your users, with the username muscle_d_ffm. I have been trying to reach out to this individual for a month now, requesting the removal of a picture featuring a family member near a pool. Despite my pleas, the user has not taken the photo down, causing me significant distress. Unfortunately, this situation has escalated to the point where I attempted self-harm last Sunday. I am currently hospitalized and feeling overwhelmed by the lack of action taken by this user. I have shared the picture with Instagram to illustrate the severity of the situation. I urge you to address this matter promptly as it is impacting my well-being. Thank you for your attention to this urgent matter.incerely, Naoual Brown.

My phone was stolen from a local store in my area, and I've had my Instagram account since [redacted] under the username heavenhofmann9. The number I need to recover it is no longer accessible due to the theft. I have tried to contact Instagram several times, but I never receive any responses. I am unable to provide confirmation through my old phone number.

Hello, I installed an app called follower analysis which I later found out might be malicious. When trying to access my Instagram account, I encountered a message about suspicious activity, but I couldn't verify due to loading issues. When I reopened the app, I was logged out, and my password didn't work. I attempted to reset my password via email and phone number but received no verification. My username is kinleighwhitehurst. I uninstalled the follower analysis app. I'm anxious as I used Instagram daily and don't want to start from scratch. I would appreciate any assistance in regaining access. Thank you, -Kinleigh

Hello! I recently attempted to create a business account. However, when entering the verification code sent to my phone during sign-up, the process stalled. I attempted to resend the code multiple times with no success. After restarting the sign-up process, I discovered there is an existing account linked to my Gmail, which I can't access even with the correct credentials. I wish to create a new account using the same email address. Could you assist me with this matter, please? Thank you.

Bonjour, je vous contacte car quelqu'un a modifié l'adresse e-mail et le numéro de portable de mon compte Instagram, ce qui semble être un piratage. Je souhaiterais le récupérer dès que possible. Je suis sur IOS et les modifications ont eu lieu le 9 juillet [redacted] à 16h20. Pouvez-vous m'aider, s'il vous plaît ? L'adresse mail ayant été utilisée pour voler mon compte est : [redacted] Mon véritable adresse mail est : [redacted] et mon numéro est le 07.84.78.68.75. Merci.

Regarding the verified artist @IcyNarco, his phone was stolen on June 24th. The individual who has the phone also changed the email and password linked to his Instagram account. Although access to his phone number and original email has been regained, attempts to reset the password through the current phone number have not been successful since it connects to a different account. Assistance is needed to recover access to the hacked account and update the email to icynarcoticent@gmail. The hacker has altered the profile image and bio, posting spam content that is causing a decline in followers.

I am reaching out regarding the artist @IcyNarco, who has had his phone stolen. The individual in possession of the phone has altered the email linked to his Instagram account and changed the password. We have managed to regain access to his phone number and the original email used to set up the Instagram account. Currently, the phone number is linked to a different account, and attempts to reset the password through that route have been unsuccessful. Assistance is needed to recover his compromised account and switch the email address back to the original one at [redacted] Any support you can offer would be deeply appreciated. The hacker has also updated his management details to a fraudulent/spam account, resulting in a decline in followers because of irrelevant spam promotions being posted. Thank you.

Dear Instagram, I believe my account has been mistakenly disabled by your server. I have not used any third-party apps or violated any community guidelines, yet I am unable to log in. Please assist me in recovering my account as it holds a lot of important data for me. This account is valuable as I have put in a lot of effort and have amassed [redacted]+ followers on it. Thank you, Tesla_.official