The following are issues that customers reported to GetHuman about Instagram customer service, archive #111. It includes a selection of 20 issue(s) reported December 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I fell victim to an ongoing prank on Instagram where sending a video results in my account getting disabled. Unfortunately, a friend sent the video, leading to the disabling of not just one, but all three of my linked accounts due to shared passwords. I hope to regain access to the two unaffected accounts. Despite consulting my lawyers who believe there's no justification for disabling these accounts, I've only received automated responses. The individual responsible for sending the video has admitted their actions, and I have evidence to support this.
Reported by GetHuman-paleesha on Wednesday, December 4, 2019 11:58 AM
Hello, I have my primary account @djskyewalker and connected it with a few other usernames such as bootybinge, yesitmakesyoulookfat, _bootywithbrains_, bootybinge, and beautybrainsnbooty. Previously, I would log in through Facebook directly to the Skye Walker account and could easily switch between the linked accounts. Today, I reinstalled Instagram on my phone to update to the latest version. However, upon logging into my Skye Walker account, I could only see three linked accounts and not my main one @djskyewalker. When I requested a link to be sent to my email for recovery, it was sent to an old account I haven't used in a long time and cannot access. I also attempted to retrieve it through my linked phone, but this method failed. Any assistance in recovering my @djskyewalker account would be greatly appreciated.
Reported by GetHuman-skyewal on Wednesday, December 4, 2019 12:55 PM
I need assistance regarding my disabled Instagram account. Many of the reported posts were not inappropriate or against guidelines; they were mostly flagged for bullying, which was never the intention. Despite sending multiple emails and providing proof of my business, I have received no help. Even submitting a photo resembling a mugshot did not assist in resolving this issue. It seems someone deliberately targeted my account. Unfortunately, I faced a similar situation on Facebook. I am perplexed how certain posts can be misconstrued. Can you clarify if this is a temporary or permanent disablement? Are there any other avenues to recover my account? It is evident that someone maliciously reported my posts. Kindly provide guidance as I have already submitted all required information, including documentation for my business and a photo of myself.
Reported by GetHuman-leagoode on Wednesday, December 4, 2019 1:00 PM
Dear Instagram Support,
I have been attempting to report an account for bullying behavior directed towards my sister. This individual has been disrespectful to various people, including minors, by leaving hurtful comments and spreading hate on their photos. Despite my efforts to report this account, I received a response claiming that the person is not a bully, which is untrue based on their actions.
The account in question belongs to Daniel_staley_myers. I urge you to address this matter promptly by issuing a warning to the user. It is disheartening to see such behavior go unchecked on a platform that should not tolerate hate or bullying. My sister, who puts great effort into her work on Instagram, has been greatly affected by this individual's actions.
I trust that Instagram will take appropriate measures to address this issue. Thank you for your attention to this important issue.
Sincerely,
[Your Initials]
Sent from my iPhone
Reported by GetHuman-clwaterh on Wednesday, December 4, 2019 1:16 PM
I seem to have lost control of my Instagram account. I'm able to log in through Facebook, but the username, password, and email have all been changed, preventing me from resetting the password. The incident seems to have taken place around November 26 from Surgut, Russia.
My original login name was "scorow" and my email was [redacted] Now, my profile shows:
Username: reyphelps
Name: Reyphelps
Website:
Bio: Private Information
Email: [redacted]
Phone Number: [redacted]
Gender: [redacted]
Suggestions for similar accounts will include mine.
Reported by GetHuman-scorow on Wednesday, December 4, 2019 1:45 PM
Good afternoon,
I am Montse García, user mon.soul on Instagram.
I am writing to you because since the 19th of November ([redacted]), I have been experiencing periods of 3-4 days where I am unable to write comments on Instagram. Afterwards, I have 1 or 2 days where I can, but then I am unable to write any comments again for 3-4 days.
I do not understand the reason for this. I have a feeling that I am being restricted from the Instagram system and I do not understand why. I would like for you to explain this to me and discuss it in case it is an issue on your end or if I have unknowingly done something wrong.
Thank you very much,
Hoping for a response,
Montse García
Reported by GetHuman-moonsou on Wednesday, December 4, 2019 2:05 PM
Hello, I am seeking help regarding issues on Facebook and Instagram. I have been receiving notifications to change my password due to potential password sharing with an unknown app. Despite changing my password multiple times, the notifications persist. Recently, I have been banned from engaging in various activities on the platforms due to a perceived violation of community guidelines. I am a student who relies on a daily allowance for expenses and would not engage in purchasing likes or followers. I am puzzled by this situation and hope to resolve it promptly as I believe the ban is unjustified. Assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-tashalim on Wednesday, December 4, 2019 3:43 PM
I encountered an issue when trying to access my Instagram account. I received a message indicating suspicious activity on my account and that it was compromised. I requested a verification code to log in, but despite multiple attempts, I have not received any codes. As a result, I am currently unable to access my account. I am seeking assistance to resolve this matter so I can regain access to my Instagram account. Thank you for your help.
Reported by GetHuman4039838 on Wednesday, December 4, 2019 3:53 PM
Hello,
I am seeking assistance with an issue concerning our Instagram business page, @slushy.ge. Unfortunately, we are facing difficulty linking our Instagram account to the corresponding Facebook account, "Slushy • სლაში." We have attempted to link the accounts through Facebook and Facebook Ads Manager, where we boost posts from @slushy.ge, but encounter obstacles when trying to boost videos. Furthermore, our Instagram stories are not automatically sharing to the linked Facebook business page. Despite efforts to resolve the issue, we receive a notification stating the Facebook page is associated with another account. However, this is not the case as the accounts are the same across Facebook and Facebook Ads Manager.
Your prompt assistance in resolving this matter is greatly appreciated.
Thank you for your attention to this issue.
Best regards,
Sophie Kiladze
Reported by GetHuman4040700 on Wednesday, December 4, 2019 5:48 PM
Dear Instagram Support,
I believe my account has been compromised, and I urgently need assistance to regain access. The hacker has altered the email address and password. Unfortunately, my email provider restricts my access due to the breach, as the recovery email is now the same email I cannot access. I am willing to provide any required information, including photos of my handwritten notes. The hacker has changed my account name to "regalarms."
Looking forward to your help.
Reported by GetHuman4040980 on Wednesday, December 4, 2019 6:26 PM
I was recently banned for using a program that helps unfollow people who don't follow back, not for adding followers. Despite the ban being lifted on the 4th, I'm still unable to post, like, or follow. I've reached out multiple times but have yet to receive a resolution. Being unable to interact with my loved ones during Thanksgiving due to this mistake is upsetting. I kindly request assistance in resolving this issue promptly.
Reported by GetHuman4041499 on Wednesday, December 4, 2019 7:45 PM
Since November 28, I've been unable to log into the Instagram app due to an initial bug issue. I attempted to resolve it by deleting and reinstalling the app, but unfortunately, I'm still unable to log in through the app. Every time I try, the message "Error: We couldn't connect to Instagram. Make sure you're connected to the internet and try again" pops up. It's frustrating because I can log in through the website without any trouble, but using the app seems impossible.
Reported by GetHuman4041812 on Wednesday, December 4, 2019 8:34 PM
Hello, my name is Faizaan Kumran.
I run an Instagram page under the handle Faizaank_. Recently, my account was disabled after being reported by a few individuals. This account was my hard work from the ground up, and its sudden loss has left me feeling out of place. The page was not just a hobby, but a source of income through business partnerships, supporting my family.
The actions of a few have cost me everything I had built on social media. I am at a loss and in a state of despair. I am seeking assistance in recovering my account or at least some clarification on the situation.
Your understanding and help are greatly appreciated.
Sincerely, Faizaan.
Reported by GetHuman4043116 on Thursday, December 5, 2019 12:45 AM
I created an Instagram account with many posts under the username @padre.jpeg. Suddenly, I received a notification stating "Help Us Confirm You Own This Account. To secure your account, you need to request help logging in." I have tried various solutions, including resetting the password, but have had no success. Resolving this issue seems incredibly challenging and no one seems to have an answer.
Reported by GetHuman-samuelvy on Thursday, December 5, 2019 12:58 AM
Upon opening the Instagram app, the page stating that my account was temporarily blocked due to phishing appeared. After clicking continue, I was prompted to enter a code sent to either my phone number or email. The issue arose as the phone number and email connected to my account are outdated and inaccessible. Despite attempting to log in using the email, it was not found. I am seeking guidance on how to regain access to my account. Thank you.
Reported by GetHuman-kmoor on Thursday, December 5, 2019 1:29 AM
Hello, my name is Beatrice Simon and I have a personal Instagram account under the username b.n.x.s with the email @[redacted] I also manage a fan page for Stephen Curry called @therealwardell using the email [redacted] Unfortunately, my fan page was deactivated for allegedly impersonating someone, although my bio clearly stated that it was a fan page and not actually Stephen Curry. I tried to recover the account by sending a photo of myself with my ID, but it was rejected because it didn't match the info on the fan page, which I intentionally kept different for privacy reasons. I am hoping to connect with someone at Instagram or Facebook to resolve this issue as my account had 12.6k followers. Any help in this matter would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman4043448 on Thursday, December 5, 2019 2:30 AM
I am unable to access my Instagram account. It is requesting a verification code, but I no longer have access to the email linked to the account as I no longer work for that company. This is a business account, and it is crucial for me to gain access. Could someone please assist me with updating the email from [redacted] to [redacted], so I can verify my account and receive the necessary code? My username is nick_matlin.
Reported by GetHuman4043483 on Thursday, December 5, 2019 2:42 AM
Hello, my name is Kuldeep. My Instagram account was disabled unjustly for "pretending to be someone else." I noticed you are employed by Facebook. I am reaching out to you in the hopes that you could spare a few moments to assist me in restoring my business account. It plays a crucial role in the success of my business. I have been attempting to regain access for a week now, but I have not received any responses to my messages and appeals to Facebook/Instagram. Your help in connecting me with the appropriate resources would be greatly appreciated. Thank you for your time.
Reported by GetHuman4043981 on Thursday, December 5, 2019 5:42 AM
I accidentally disabled my account without realizing it. My friends sent me a video and urged me to watch it, but when I tried to open it, I found out I was logged out. Upon trying to log back in, I received a message stating that my account has been disabled. Please assist me in reactivating my account with the username marsblogger. This incident occurred because my friends played a prank on me and later informed me that the video was not in line with Instagram's guidelines. I would appreciate your help in restoring my account. Thank you.
Reported by GetHuman4044304 on Thursday, December 5, 2019 8:20 AM
My account has been hacked, and the hacker has made changes to it. I have information about the changes that were made. The hacker, known to me and supposedly banned from Instagram, has taken over my account with the username "realmacovilly." The original username was "scorpio__ashbash," which belonged to me. I have all the emails regarding the changes made by the hacker. However, when I try to secure my account, it shows that the page no longer exists.
Reported by GetHuman4044600 on Thursday, December 5, 2019 10:13 AM