Hulu Customer Service Issues

I have recently discovered that I have been charged for two Hulu accounts under the names Kortney McGuigan. The first account is connected to the email [redacted] with the last four card digits as [redacted], and the second account is linked to [redacted] with the last four card digits as [redacted]. I have been mistakenly paying for both accounts when I have only been using one. I would like a refund for the extra charges. I am willing to provide my bank statements as proof if necessary. Please address this issue promptly as I cannot afford to keep both accounts active. Additionally, I have a Boost cell phone plan that should include free Hulu, but I have not been receiving this benefit. I am looking for assistance in resolving these matters. Thank you.

My account email and password were changed without authorization, and the account was upgraded with new services. Despite two attempts at password reset, I did not receive a link. Hulu's email recovery tool identified a fake email, "[redacted]" I can currently access Hulu on my smart TV, which displays "logged in as:_______" with no visible name. I received two emails confirming the addition of new features costing over $97 and that the password was changed from an IP address in Georgia, USA, associated with Cox Communications. At this stage, I have no choice but to close the account and create a new one.

When accessing the Hulu icon on our oldest TV, approximately four years old, a message appears stating that the app will no longer be available after August 1st. This message does not appear on other TVs or mobile devices, which are functioning normally (or not due to Hulu's known streaming issues). We have a no-commercial Hulu subscription primarily for this TV, which we enjoy despite the streaming problems. We are concerned about maintaining access on this TV. We don't want to switch services unless necessary. As a non-tech savvy individual in Seattle, a simplified solution to this issue would be greatly appreciated. Thank you, K. Scott

I spent nearly 3 hours dealing with your support team regarding a problem I have as a customer. Unfortunately, the support team was unable to resolve the issue and made it worse. I requested to speak with a manager numerous times during the call but have not been able to do so. This has been my worst customer experience, and I am frustrated with the corporation and its procedures that prevent customers from reaching managers when they are upset. Regards, C.M. Bjornberg STILL WITHOUT HULU SERVICE. STILL RECEIVING BILLS. FRUSTRATED CUSTOMER WHOSE REQUEST TO SPEAK WITH A MANAGER WAS DENIED. DISAPPOINTED WITH A CORPORATION THAT DOESN'T APPRECIATE ITS CUSTOMERS.

Since around 7:00, I was watching the Phillies vs Red Sox game on the Firestick. During a commercial break, I briefly switched to another live channel and then returned to the game. As the game progressed into the 10th inning, I accidentally exited out of the game and experienced difficulties trying to resume watching. Despite repeatedly selecting "LIVE TV," it kept starting the game from a point 2 hours earlier. I attempted to resolve the issue by restarting the Firestick, clearing the cache, and even clearing the data, but to no avail. Frustratingly, I spent three hours invested in the game only to be continuously set back several hours earlier. The poor performance of the streaming service left me extremely irritated.

A day or two before my account was scheduled for a charge, I tried to cancel it on the computer web browser. I did this because I haven't been using it and can't afford it. I clicked "cancel," followed the steps, and encountered a prolonged loading screen at the final step. I repeated the process but still faced the same issue. Assuming it was successful, I had to leave to visit my grandma at the hospital. However, my account was still charged on the 23rd. The error during the cancellation process was beyond my control. I request a refund since I haven't utilized this service since acquiring it for the world cup. Thank you for your support.

I am repeatedly encountering the error message stating, "it seems you're not at home." I have attempted to change it thrice and sought assistance via chat about a month ago. After spending an hour on the phone and following various troubleshooting steps, the tech support agent was able to resolve the problem. He mentioned that he updated my address to the current one, and the issue was resolved. However, the same error has resurfaced now. I have attempted basic fixes like unplugging the TV and Firestick USB for over 5 minutes, as well as logging off and back on, but to no avail. I am unsure if the issue is related to my IPVanish setup on the TV. I am becoming increasingly frustrated and contemplating canceling my service if this problem persists.

Hello, I registered for Hulu Japan and have had to cancel a few times. However, I noticed that I have been double charged for a couple of months now. Even though I thought I only had one account, it seems like I have two. The customer service in Japan has not been helpful in resolving this issue. I can watch on TV but not on my PC. The accounts are linked to different emails. All I want is a refund, but they are not cooperating. Is this how you treat loyal customers? I saw another woman on Yahoo! Answers facing the same problem and wondering why this is happening. I believe there must be someone responsible for this. Please assist me with this matter.

I would like to inquire about a $43 charge on my Direct Express card that was deducted on August 3, [redacted]. Last month, I added live TV to my account; however, a week later, I couldn't access it anymore. I did not remove it from my account, yet I am now being charged $43 for a service I was unable to enjoy. I have been a loyal customer, always paying my bills promptly. This situation is upsetting as I was looking forward to having live TV, especially since I do not have cable. Could you please explain why the live TV service was removed from my account without my authorization, yet I am being charged for it despite not being able to use it for even a month but only a week? This does not make sense to me.

I recently signed up for the Live No Commercials plan, and to my disappointment, I encountered multiple commercials while watching season 5 of The Curse of Oak Island. This show was not listed as having "short ad breaks." I would have been happy to continue with the plan if it actually delivered on its promise of no commercials, apart from specific shows with limited ads, as stated. It was disheartening to experience this as a long-time Hulu customer. I hope Hulu can rectify this issue by ensuring that the advertised features align with the actual viewing experience, sparing viewers from unexpected interruptions.

I have been paying for commercial-free service for months now, but I am still seeing commercials, which is frustrating. I understand that some shows require commercials due to licensing agreements, but it is unacceptable to see an inappropriate Slender Man trailer while watching "Ratatouille" with my child. This commercial interruption has been happening on an account that specifically pays for commercial-free viewing. If this issue can't be resolved, I will have to cancel all services. It feels like I have been paying for a service that hasn't been delivered as promised, and I may even consider requesting a refund for the months where I paid for commercial-free but still experienced multiple commercials unnecessarily.

I requested to cancel my Hulu subscription at the start of June [redacted]. Despite being informed via email on June 1st, [redacted] that my subscription would end on June 17th, [redacted], I continued to be billed on June 17th and July 17th, [redacted], with another charge pending for August 17th, [redacted]. I am confused as to why my account was not terminated as promised and why I was charged for additional cycles. I am seeking a refund for the charges incurred after my cancellation request, as I should not be billed for services I no longer use. Thank you for your attention to this matter.

We recently signed up for Hulu and immediately started watching the series "Shut Eye," which we absolutely loved. It was disheartening to learn that the show was canceled after just two seasons. After reading various online comments, I feel compelled to join the chorus of viewers who are hoping for Hulu to revive the series. The quality of "Shut Eye" stands out compared to some other shows we've seen previews for. I have already recommended the series to friends across the country. Perhaps reducing the frequent use of explicit language could attract an even wider audience. "Shut Eye" has great potential, and the cast was spot on, offering a refreshing change from the typical TV show themes. I am truly disappointed by the cancellation of "Shut Eye." Warm regards, Wanda S.

I am interested in becoming a Hulu customer and would like to know the process. My wife and I primarily watch TV at home on our TVs. We have one Smart TV and one non-Smart TV. Do we need to buy a Roku device? If so, which one should we get? How can we record shows that we watch daily? We both have iPhone 8s. Do we need to use the phone to watch TV? Also, how many shows or movies can we record simultaneously? We have internet. Is there a specific speed requirement for Hulu, and does it use our data? Which package includes regular TV channels like Fox, USA, FX, TVLAND, NBC, and most premium channels such as HBO, Showtime, Cinemax, Starz, Encore, and possibly Epic? As Amazon Prime members, how can we access Netflix through Hulu? I am looking to switch from DirecTV to Hulu to save money. What are the advantages of Hulu over DirecTV, and how can we easily set up and use Hulu? I recently inquired about Sling TV but found it confusing and without any cost savings. I am not interested in watching TV on my phone or in my car, just at home on our two TVs. Please provide assistance and contact me as soon as possible. Thank you.

I have been a Hulu Live Beta subscriber for a few months now. I am finding the "my stuff" section frustrating, especially when trying to record specific sports events. When I try to follow a team like the New York Giants, it does not always record the games as expected. The process for adding sports events to "My Stuff" can be confusing, especially with golf tournaments that are not on the PGA channel. The fast forward and rewind controls while watching recordings are also problematic, as they only offer options to skip or go back 10 seconds. Tonight, trying to watch the PGA Championship was a nightmare, and I needed to vent my frustration. It's disappointing when you look forward to a match all day and encounter these issues. I hope Hulu can improve these aspects for a better user experience. Thank you.

Hello. I spoke with your team yesterday regarding my account issue. I couldn't remember the email address linked to my account, and my card details were not pulling up. It turns out I use Amazon Pay for payments, and I was redirected to Amazon support. They provided me with the Hulu subscription number. I noticed a typo in my email address, making it impossible to reset my password. The team couldn't update my email due to an error in the birthdate on file, which I couldn't verify. I urgently need this matter resolved. I can provide the subscription number, Amazon Pay details, and the last four digits of my card. I need access to my account as I manage the payments. It's crucial for me to update my email address. If this issue persists, I will have to cancel my account. Thank you.

When we initially signed up for Hulu with Live TV, we encountered severe pixelation issues. After reporting it, Hulu made adjustments and resolved the problem. However, following a recent update adding the "Guide," the pixelation has returned, specifically on local live TV channels for Roku customers like us. Despite Hulu's suggestions to reinstall the app and resetting the Roku several times, the issue persists. Our subscription is due to end on the 16th. We've tried using DirecTVNow as a backup, but it's not reliable. We prefer Hulu, but need a stable service. Any suggestions before we transition away from live TV services?

I encountered an error stating I can only watch on one screen and was directed to hulu.com/devices to resolve it. After removing all devices, restarting my computer, and enduring a 20-minute call hold that ended abruptly, I'm back on hold. I pay approximately $13 per month, more than my hourly wage. Can you please fix the issue and consider compensating me with a free month? I've experienced two disconnections by customer service tonight, which is frustrating.

Good morning! I recently signed up for the 7-day trial of the regular Hulu subscription through Apple TV 4K. However, I accidentally subscribed to the "no commercials" option. My account currently shows a balance of $2.37 for usage beyond the trial period. I am interested in switching to Hulu Live TV for the programming it offers. Can my current account be canceled and switched to Hulu Live TV? Also, can Hulu Live TV be integrated into the same Apple TV 4K app to avoid having two separate apps? I would appreciate your assistance with these inquiries. Thank you, K. Crill from Oxford, MS [redacted]

I encountered an issue while logging into your website. Although I successfully gained access, I realized that I was unable to click on the progress bar situated at the bottom. After conducting a search online, I failed to find a solution to this problem. Furthermore, my browser repeatedly indicated that your website was attempting to load unauthenticated scripts onto my device. This raised concerns, leading me to question the authenticity of the website I visited. I feared it might be a fraudulent site designed to mimic Hulu in order to extract users' account details. I kindly request clarification on why my computer is flagging such scripts attempting to run from your website and inquire about the limitation preventing me from interacting with the progress bar to skip forward or backward while watching a show. I apologize for bothering you with this matter. Thank you for addressing my concerns.