Groupon Customer Service Issues

I purchased 3 personalized sketchpads from Qualtry in November. They mentioned a 7-10 day processing time and 3-5 days for delivery. Upon receiving an email on the 9th stating they received my order, I patiently awaited further updates after they charged me. Exceeding the 10-day window, I reached out via email for shipping details but received no response. Despite a follow-up email, my inquiries were still ignored. Trying to call their customer service led to being placed on hold with no assistance. Unfortunately, it seems they are unresponsive, leaving me uncertain about the status of my order. Though I intended these as Christmas gifts, I am willing to accept a delay post-Christmas. My primary concern is whether the sketchpads will be delivered or if I should request a refund for the 2 orders placed.

I purchased a keratin treatment deal on Groupon and went to my appointment only to find out it was not a genuine keratin treatment. The stylist suggested I could get the real treatment for $[redacted] but needed to reschedule. I had already taken three days off work for this appointment, but what was offered was basically a glorified conditioning treatment that lasts only 1 to 2 weeks. I was frustrated that the service was not what I expected, especially since I know what a real keratin treatment is. I inquired why this was not clarified on the Groupon deal to avoid misunderstandings. The stylist mentioned she tried to get it changed with Groupon. I would appreciate a call or email to discuss a refund for the services that were not provided. It seems the ad on Groupon needs to be updated to reflect the actual services offered accurately. Despite the stylist offering the real treatment for $[redacted] with an $80 deduction from the Groupon voucher, I am seeking a full refund.

I bought a Groupon for a tattoo service at a tattoo shop in Venice Beach to work with a specific artist. We had been discussing the design for weeks, and I had finalized an appointment just before my departure from Los Angeles. However, on the day of the appointment, the artist informed me that a different artist would be tattooing me. I declined this offer as I specifically chose this shop for the original artist. I had no interest in starting over with someone new, especially without having a prior consultation. Unfortunately, the Groupon was non-refundable, and now I am seeking either a refund or an exchange for a different service due to this situation.

I recently purchased a mattress, only to find out hours later that it was on sale for $50 less. I was informed that contacting customer service would allow Groupon to credit me the price difference on my order. I kindly request your assistance with this matter. As a single parent raising four young children, every dollar matters to us. I appreciate your help and understanding as this situation seems like typical luck for me. I prefer not to cancel and replace the order. Thank you for guiding me through the proper channels for the adjustment. You can reach me at [redacted] or by phone at [redacted] or [redacted]. Thank you.

I bought multiple PrinterPix magic mugs as Christmas presents back in mid-November 23-25. I faced issues with the promo codes on the website, leading to days of trying to place the orders. Despite receiving confirmation numbers, I haven't received any order details for items costing over $[redacted]. I've reached out to the company via email, live chat, and phone calls during their business hours, but haven't gotten a response. I'm seeking assistance in either getting the order or a refund. I wanted to highlight the problems I faced with the Groupon offer. It seems others have experienced similar issues based on online reviews. Thank you for looking into this matter. Sincerely, S. Tomaino

Hello, this is my second try to reach out to Groupon for assistance. I am seeking a refund or credit to use for another purchase on Groupon. I bought voucher [redacted]7 for mink eyelash extensions with a 2-week fill. I've been attempting to schedule an appointment for the past 7 months. Each time I call for an appointment, they are fully booked for the next two months. Finally, when I managed to secure an appointment, I arrived and found out that I wasn't scheduled. Today, in a final attempt to schedule an appointment before my Groupon expires in 5 days, I called again. The manager informed me that the earliest available slot is on Jan. 24. I explained that my Groupon is expiring soon and the scheduling has not been flexible. Disappointingly, she mentioned they wouldn't accept an expired Groupon. This situation upset me greatly. Moreover, she was not polite and suggested I either pay the price difference or contact Groupon for a refund. Given this situation, I have decided not to patronize this establishment and would like a refund from Groupon.

Hello, I recently bought a Groupon for Dunans Castle in Scotland, and it has come to my attention that there was an error with the package I selected. I'm unsure how this occurred, but it's disappointing. Although this isn't the first time it's happened, it's the first time I've felt strongly enough to raise the issue. I suspect there may have been a glitch when my Groupon account refreshed. I am interested in finding out how much additional payment would be necessary to acquire the package I intended to purchase. Alternatively, cancelling the order altogether could be an option. I am truly upset about this situation. Please advise accordingly. Thank you, KM

Hello, I recently bought a Groupon deal for Dunans Castle in Scotland. Surprisingly, I ended up with a different package than the one I selected. This has happened before, but now I'm concerned. I suspect an issue when my Groupon account refreshed. I need to know the additional cost to upgrade to my intended package or cancel the order. I am genuinely disappointed by this situation. Your prompt assistance will be appreciated. Thank you, Kim M.

I don't have the computer! One of the customer service reps added an extra Dell Latitude to my cart without my consent, resulting in two in my cart. While I successfully purchased three other items, the Dell Latitude order did not go through due to a credit card update request. When I requested a call, the representative reentered the order without removing the duplicate, leaving me in this confusing situation. I only intend to purchase one Dell Latitude computer. I would appreciate a call to resolve this ordering issue promptly. Thank you for your assistance. - Kayann Engleman

Since November 7th, I have been dealing with a frustrating issue regarding a purchase I made on November 1st for a coupon at Xtreme Trampoline Park Kanata for 20 fitness classes. Despite trying to cancel the order due to payment issues and scheduling conflicts, I later discovered I still had an active coupon. I have been attempting to resolve this through Groupon customer service with no success so far. I hope to finally get this sorted out as soon as possible as a significant amount of money is at stake.

Subject: Request for Refund I am seeking a refund for a recent service I attempted to receive through your website. My name is Joell DeJean, and I was attempting to schedule a couples massage at Sagacious Oasis LLC in Baton Rouge, Louisiana on Sunday, December 9th. The massage therapist mentioned on the website and voicemail that she works on Sundays, but when I reached out to book the appointment, she informed me she was out of town that day. Her contact number is [redacted], and she can verify that the service was not provided on the scheduled date. The total charge for the service was $76 on my MasterCard, and I am requesting a refund as it falls within the 3-day refund policy. Please kindly assist me with the next steps in this process. You can contact me at [redacted]. Thank you.

I have already sent multiple texts regarding order #[redacted] for the Picasso Tiles 3D, but the delivery address on file is incorrect. The correct delivery address should be: Guiselle Terrana 13 Westfield Ave. Clear, N.J [redacted] I have not seen any updates with the corrected address yet. The current address on file will send the item to a location we no longer reside at. Please address this matter promptly. Thank you in advance for your urgent attention to this issue. Email: [redacted]

I bought a Groupon on February 3, [redacted], for a 60-minute Therapeutic Massage from Heavenly Hands for $27.38. My order number is #[redacted]57. I’ve been trying to contact the vendor for 10 months to schedule an appointment with no luck. The phone number on the Groupon always has a full mailbox. I tried online, but you need to be on Facebook. I went to their office, but was told the therapist was in a session. I left my contact details but haven’t heard back after 3 days. I am very frustrated with their customer service. I want a refund and I’m hesitant about trying a new place. I’ve wasted too much time on this. Thank you for addressing this promptly. Thank you, Candace L. [redacted]

Hello, I'm looking for some assistance with an issue I encountered. A voucher purchased as a gift for my son-in-law had an appointment booked for Saturday, December 8th. Sadly, due to a delay, the salon called to cancel the appointment. I requested another appointment, which they declined due to a 48-hour cancellation policy that was not followed in this case. The staff member I spoke with was unhelpful and not very friendly. I tried to negotiate for a different time slot out of goodwill, but they refused. They suggested I reach out to you for a refund. I would appreciate it if you could look into this matter for me. Thank you for your time. Best regards, T. Robson

I am frustrated with my recent Groupon purchase. On November 25th, I ordered a mattress (order # LU10QQ3PMF) which I have not received. FedEx claims it was delivered on December 1st, but there is no signature on record. The mattress was meant to be a Christmas gift for my son, and I am still waiting for it. Despite multiple emails with Groupon, the issue remains unresolved. I am requesting either the mattress or a refund. I am disappointed with Groupon's customer service and would like to speak with a manager. I have been unable to reach anyone via the live chat or by phone. I expect a prompt resolution, or I will have to shop elsewhere, even if it is at the same price on Amazon. Thank you. - L. Papovitch

I recently purchased a Groupon for Volbella injections from Beyond Skin Aesthetics. My appointment started off poorly as I had to wait over 15 minutes in the lobby despite knocking and calling the front desk. The receptionist mentioned they were training someone. I found it unsettling that I was asked to sign paperwork acknowledging that the doctor had informed me about the procedure when I hadn't even met him. The doctor's bedside manner made me uncomfortable from the start. No numbing agent was provided before the injections, and I fainted after the fourth poke. I had to ask for numbing cream, which caused further distress. The lack of communication and professionalism left me feeling unsafe and disappointed. I believe a refund is in order as this experience was truly unpleasant. I hope to hear back from Groupon regarding this matter as it has shaken my trust in their services.

I purchased a mattress from Groupon, but upon receiving it, I've noticed discrepancies with the product description online. The mattress was supposed to be a minimum of 20cm thick, yet upon measuring it, I found it to be only 15cm thick. Additionally, it does not match the picture or description of the mattress I believed I was purchasing. I recently unpacked the mattress to discover these issues, as I received the item on 01/12/18 after ordering on 27/11/18. However, I am now facing difficulty returning it as Groupon's return policy mentions limitations on returning opened mattresses due to hygiene reasons. I feel disappointed by this misleading advertising and wish to return the mattress for a refund. My order number is [redacted].

I'm having an issue with one of your vendors, Topeakmart. After purchasing a product and realizing it wasn't suitable for me, I attempted to utilize their free returns policy. However, when trying to contact them, my calls were consistently sent to voicemail for three days before I contacted Discover for assistance. Even after the return shipping label was received and the product was returned on Monday, the vendor's messages continue, requesting proof of delivery and stating they will "get back with me soon." The communication feels like harassment, and I am disappointed in their customer service. It seems like they are not understanding my messages clearly. My order number is [redacted]3. I believe action should be taken as this experience has made me consider not using Groupon again. Resolving this situation has been incredibly difficult, and I am frustrated with this company.

I am seeking urgent assistance as the offer on Groupon is about to expire, and I have encountered issues placing an order. Due to my remarriage, I had to update my name, credit card information, and address on the system. Despite multiple attempts to adjust these details, the system incorrectly registered them as orders, leading to an error stating I have exceeded the allowed number of purchases. I am interested in buying the Samsung Galaxy 9+ with insurance and willing to accept any available color. Unfortunately, the live chat feature was not functional. Please contact me at [redacted] or via email to assist with processing my order. I refrain from sharing credit card details through email. Thank you for your prompt attention to this matter. Betty D., [redacted] Pleasant Hill Dr, Granbury, TX [redacted].

I am extremely frustrated with my experience with PrinterPix through a Groupon deal for a photo book. I procrastinated and encountered issues when uploading pictures last week. Despite reaching out for help, they were unhelpful. Today, I desperately tried to complete the project, but the website had technical problems which were acknowledged in a chat session. The first agent requested a screenshot of my Groupon voucher before abruptly ending the chat. The second agent repeated the same process, ultimately stating there was nothing they could do. They advised waiting 24 hours, but my Groupon expired on 12/12 at midnight. After spending a total of 90 minutes on chat and 70 minutes on hold trying to speak with someone over the phone, I am frustrated and upset at not being granted an extension to finish the project.