Groupon Customer Service Issues

On Tuesday, October 23, [redacted], I purchased a used Apple iPhone 6/6S/6 Plus/6S Plus Unlocked. The description stated it had a scratch and a dent, but the entire back of the phone is scratched up. It arrived without a SIM card and I expected a larger size because of the wording "6S Plus". I am very dissatisfied with this small, damaged phone and I am requesting a refund, as I am willing to invest more for a bigger and better Apple iPhone. The phone was delivered by FedEx around Friday, October 26, or Saturday, October 27, [redacted]. The order number is [redacted]. I have not done anything to the phone except charge it, so I need to ship it back. I am unable to print the return label, so I will get assistance from the Post Office. Please provide me with your full return address promptly so I can return it as soon as possible. My name is Le'La Ingalls. Kindly reply today as I aim to send it back no later than tomorrow. Thank you and have a great day. 😊

A couple of weeks ago, I bought two different hoodie shirts. After receiving duplicate confirmation emails for both, I realized the order was processed twice. I contacted customer service and was advised to return the items upon arrival. When I got the shirts last Friday, I found the fit of one unsatisfactory. I promptly initiated the return process on the website, printing the labels ready to send back. I noticed today that my credit card was charged $[redacted].00 again. Please investigate and call me back. I hope to resolve this without having to dispute the transaction. Thank you in advance for your swift assistance. D. M.

Order Number: [redacted] I received a single bed instead of the double Amprezzo wooden bed frame with mattress I ordered for £[redacted]. When trying to contact the number provided on the boxes, I was directed back to Groupon's instructions. After a costly and failed phone call, I attempted a live chat with some difficulty due to the speed required. I sent emails with pictures showing the error at 11:34 and 12:53, still receiving no response. Seeking help, I initiated two more live chats at 15:00, but the issue remains unresolved. I urgently need to exchange the incorrect item for the right one or get a refund. Please contact me promptly to address this situation. - J.R.

I made a purchase on 10/27/18 with order number 1[redacted]98-[redacted] for the Music Academy. I misunderstood the offer, thinking I was getting four months at $69.00 per month, but it was actually for 4 30-minute classes with two vouchers included. Upon visiting the academy on Saturday and finding it closed, I went back on Monday and learned of my mistake. They advised me to reach out to you regarding my error since the lessons were intended for my granddaughter. I am requesting a refund for voucher number [redacted]9 as I only have one granddaughter. Any assistance you could provide would be greatly appreciated. Thank you for your help. If I had known about this on Saturday, I would have contacted you earlier. My granddaughter is now enrolled using the other voucher. Thank you, M. Brandt.

My sister, Melonie Lendor, purchased two ninety-minute any day passes for Sky Zone in Daytona Beach on October 29, [redacted]. The amount charged was $27 to the account ending in [redacted]. The transaction ID is [redacted]37. I have not received a confirmation text or email because I provided the wrong email address. The correct email is [redacted], not [redacted] Additionally, I did not receive a text at my mobile number, [redacted]. I need confirmation of my purchase since the charge has been deducted from my sister's account. I appreciate your assistance and prompt attention to this matter. Thank you.

I have purchased 2 vouchers for the Bromsgrove Hotel and would appreciate receiving them as a pdf since I am having trouble retrieving them from the website. Additionally, there seems to be an issue with a supposed purchase of a Harrison’s caravan holiday on June 8th that I do not recall making. I did not receive any emails regarding this and would like a refund. I have spoken with your team on the chat line 4 times about the hotel voucher, and I am feeling quite frustrated as my stay is in 2 weeks.

I attempted to contact them through the website via live chat, email, and schedule a call back option. Unfortunately, I encountered an issue where the send button was unresponsive. This glitch is preventing me from reaching out for assistance. I also tried reaching them through the app without success. I bought a Groupon a few weeks back for a vacation planned in early December. I received an email stating that the Groupon is close to expiring, which is concerning, as I won't be utilizing it during that period. I'd like to return the Groupon and repurchase it closer to my trip date. Even if they offer a credit for another Groupon, I'd greatly appreciate it, as this Groupon was pricey. Failure to resolve this matter could lead me to refraining from purchasing from Groupon in the future out of principle.

I recently used a deal for two microdermabrasion treatments. During my first appointment, I found the esthetician to be friendly, but I was concerned about the sanitation practices. The water used on my face was obtained from a communal restroom down the hall, which I found unsanitary as it introduced potential germs. Consequently, following the treatment, I experienced severe irritation and numerous breakouts on my face. This experience was disappointing and alarming, especially considering I have had similar treatments in the past without issue. While the deal for two treatments seemed appealing initially, the negative impact on my skin has left me hesitant about returning for the second session.

I recently placed an order for Traveler's Club and had issues with updating my credit card information on the website. It automatically applied an old card from a year ago, and navigating to the credit card section kept redirecting me. The customer service process led me to a help wizard for hours, which was frustrating compared to my previous experiences with ordering. Some friends have stopped using Groupon due to similar frustrating experiences. The website lacks options for email contact, making it difficult to address issues like updating credit card details or reaching customer service promptly. I hope this can be resolved quickly as I may encounter problems with returns, and I urge the company to improve its website functionality.

I purchased a Groupon for an Oahu nature tour that got canceled due to a washed-out road, so the trip didn't happen. Oahu Nature Tour advised us to contact our agents for a refund, which led us to Viator. Despite Viator's initial indication of a full refund in an email, they later claimed they didn't receive any money as it all went to Groupon, prompting us to seek a refund from Groupon. However, Groupon mentioned that the fine print stated no refunds, as per the client's policy. We find it unfair that while others on the tour are being refunded, we're not eligible because we booked through Groupon. We seek reimbursement for the $[redacted].59 paid for a canceled tour, especially since Nature Tours would refund us if we hadn't booked through Groupon.

I purchased a Groupon for an Oahu nature tour that was ultimately canceled due to a washed-out road, resulting in the tour being called off. Oahu Nature Tours instructed us to reach out to our agents for a refund. Upon contacting the agent Viator, despite receiving an email from them about a full refund, they claimed they did not receive any payment and all funds went to Groupon, directing us to seek a refund from Groupon instead. Groupon, however, mentioned in the fine print that there would be no refund as per the client's guidelines. Now, we find ourselves without a tour or a refund, while others on the tour receive their reimbursements because they didn't book through Groupon. We paid $[redacted].59 for a service we didn't receive, and we are appealing for a full refund, as we would have been refunded if we booked directly through Oahu Nature Tours or another provider.

Hello Grouponers, I recently received my order, but only one pillow arrived instead of the two I had ordered. The box was damaged, so it's possible one pillow got lost in transit. Could you please send me the missing pillow? I have already paid for it, so there should be no additional charge. Thank you in advance. Patricia Chesson

I purchased a Groupon deal for an Acupuncture treatment at $85, which included one consultation and three acupuncture sessions. After only one treatment, I requested a refund due to dissatisfaction with the service. Despite reaching out to the provider, I did not receive a response. The doctor's lack of professionalism and my discomfort during the treatment have left me seeking a resolution. Despite positive reviews on the Groupon app, my experience did not align with them. A month ago, I requested a refund, but no progress has been made. I even contacted my bank three weeks ago but have not received a response. I am still hoping to resolve this issue promptly and find a solution since I cannot continue treatment with a provider that causes discomfort rather than relaxation. Efforts to contact Groupon's customer service have been unsuccessful, leaving me feeling frustrated.

Hello, I recently purchased a Groupon for Aqua Skin Care. Unfortunately, the business has closed down. I kindly request a refund for this Groupon. I have been unable to schedule an appointment with Brenda Nails as every time I call, they are fully booked. I would also like a refund for this service. Moreover, I found that Pure5 Wellness Hub did not provide the services as described in the listing. When I tried to redeem the Groupon, there were no other available manicure options. Could you please process a total refund of $[redacted] to my American Express account, as my previous card is no longer active? Once the refunds have been issued, I look forward to exploring new Groupon deals. I appreciate your help in addressing these issues promptly. Thank you for your understanding.

I purchased 2 Groupons for Urban Hair Restorations, each for a platelet hair injection, totaling $1,[redacted]. After realizing they are limited to one per person, I would like to request a refund for one Groupon, even though it has been more than 3 days. Urban Hair Solutions agreed to the refund. They mentioned I could use another after 6 months, but the Groupon expires before that. I would consider purchasing another if the expiration date could be extended. I'm hopeful for your assistance in resolving this matter. Thank you for your understanding, and I look forward to continuing as a loyal Groupon customer. Thank you, Zach N.

Recently, I tried to repurchase a Groupon using my $25 trade-in credit from Personalization Mail after my previous voucher expired. Despite initially being charged $10 for the difference, I encountered errors during the transaction. I attempted twice but decided to stop when the errors persisted. To my surprise, I later discovered I had been charged twice - once for $10 and once for the full amount of $35. Although I sought a refund for the accidental $35 charge, I was only refunded $10, with the $25 credit credited back to my account. Frustratingly, I was left paying the unauthorized full $35. Despite trying to request a refund for the unauthorized charge, I was informed it was a final sale. As I never approved this second charge and am facing financial strain, it's disheartening to be unable to rectify this mistake. I reached out to live chat support, but to no avail. I am distressed and urgently seek a full refund for the unauthorized charge. Thank you for your prompt attention to this matter.

I have been a Groupon customer for some time. On October 29, [redacted], I purchased two Groupons for Air Duct cleaning. After contacting the company, I was given a cleaning date for January 3, [redacted]. Given ongoing dusty bathroom projects causing respiratory issues for my wife, waiting until January is not feasible. I was also displeased with their pricing approach during the inspection. I printed the Groupons today hoping for a reasonable solution. I am seeking to cancel these two Groupons within the three-day return period. Thank you for your assistance in advance.

I have been a loyal Groupon customer for some time. On 10/29/18, I purchased two Groupons for Air Duct cleaning at $71.20 each. The Coupon numbers for scanning are [redacted]4 and [redacted]2. The Groupon numbers are LG-MFBB-4XPC-FYSX-C246 and LG-G2G9-NPSG-G445-6HL9. My Account email is [redacted], and my name is Philip V. I spoke with the company (Air Duct) rep (Amy) on 10/31 to schedule a cleaning date as soon as possible, but they only offered a date in January. Due to ongoing dusty bathroom projects affecting my wife's respiratory health, waiting until January is not feasible. The company's attitude towards pricing was also unsatisfactory. I am seeking to cancel these two Groupons for a refund within the three-day return period. Thank you for your assistance.

I have been a Groupon customer for some time. On 10/29/18, I bought two Groupons for Air Duct cleaning at $71.20 each. The Coupon numbers for scanning are [redacted]4 and [redacted]2. The Groupon numbers are LG-MFBB-4XPC-FYSX-C246 and LG-G2G9-NPSG-G445-6HL9. My Account email is stlou59@ gmail.com, and my name is Philip Vrzal. My billing address is [redacted] Quail Hollow Drive, Lambertville, MI, [redacted]. I spoke with the company (Air Duct) representative (Amy) on 10/31 to schedule a cleaning date as soon as possible. They proposed January *, ****, which is too far off as we are dealing with dusty bathroom projects affecting my wife's respiratory health. Additionally, I was not pleased with their pricing attitude. I printed the Groupons today expecting better service. Since I cannot wait until January, I would like to cancel and get a refund based on the three-day return period. Thank you for your assistance.

Hello, I accidentally ordered a street sign without realizing it has a maximum limit for letters. I spoke to the company, and they advised me to reach out to Groupon for a refund. I have attached the order details, company name, and the email they provided for reference. Thank you, Joanne