Groupon Customer Service Issues

I thought setting up an appointment would be easy, but the process was lengthy. After over a month, I never received a call for my appointment. Despite attempts to contact her for 2 weeks, she only reached out on the last day before my Groupon expired, saying the earliest opening would be at the end of September. I am frustrated as this would mean waiting over 2 months. I am seeking a refund or credit to my account. It's disheartening that despite positive reviews, the service is hard to access. For future reference, there should be a selection of time slots when purchasing the Groupon. The service is for psychic spells, Order # [redacted]59. Thank you.

Hello, my name is Alexandra. I am inquiring about a recent purchase issue. On June 23, my boyfriend bought 2 tickets for Seven Peaks, each priced at $24.99. It appears that he was mistakenly charged twice on his credit card, totaling $99.96. At Seven Peaks, we were informed that we needed to wait 24 hours to use the tickets. Is it possible to receive a refund for the duplicate charge? Additionally, we purchased 6 tickets for the Grimm Ghost Tours at $20 each. Unfortunately, 2 individuals couldn't attend due to pregnancy. Would it be possible to get a refund for these 2 tickets, totaling $40? The purchases were made from two separate bank accounts, with the first from my boyfriend's account and the second from mine. Thank you for your assistance.

I bought a Groupon for a keratin treatment and booked an appointment at the salon. Despite arriving 20 minutes early as requested, I waited for five hours due to the stylist triple-booking appointments. The salon had a cramped space shared by multiple stylists, making my experience uncomfortable. The extended time caused me to cancel evening plans. Not only was the service subpar, but the stylist was rude and mishandled my hair, resulting in a burned scalp and irritation. Had I known, I would not have chosen this salon.

I am frustrated with Groupon because they charged the wrong credit card. I had added a different card for payment, but somehow it wasn't used, causing a big mess. I want to cancel my order until this is resolved. Additionally, there were items I wanted to purchase by the first of this month, and now I've missed out due to this issue. I have tried reaching out for help through texts but haven't received a response. I hope to get a resolution soon by contacting you this way. Please respond promptly so we can clear up this situation today. Thank you.

I have been trying to resolve this issue since July. Every time I seek help, I am asked for a $5 fee to resolve it. I am hesitant to provide my visa card details. I purchased 4 35-minute Migun bed sessions at Be Well, a wellness center in Windsor, Ontario. The company informed me that the bed is broken and advised me to contact you for a refund. I have not received any updates on when it will be fixed. Despite reminders that my Groupon is expiring, I cannot use it due to the broken bed. How can I resolve this matter without the constant back and forth? - M.A. Downes

Hello, I am still dissatisfied with the outcome of this situation. The owner suggested a refund, but I am puzzled why he didn't offer to reschedule for the next day instead. I trusted his word, and his abrupt suggestion of a refund was unexpected. I would like to escalate this matter with a formal complaint against the vendor for being rude and unhelpful. Why did he advise a refund if rebooking was an option? In my previous email, I mentioned that the voucher was never used. I arrived late for my appointment on August 9th due to parking difficulties. The owner rudely informed me of a 40-minute wait, which I couldn't accommodate due to work commitments. After I questioned the delay, he brusquely suggested a refund, to which I agreed. Please refund me as per his instruction. Thank you, Tricia

I received a refund in Groupon Bucks, but I prefer a refund back to my original payment method. I've been attempting to contact Groupon without success. I faced issues placing my order, received a duplicate item, promptly returned it, and now need assistance. Please call me at [redacted]. I'm waiting to hear from Groupon regarding my refund preference. Thank you.

I am extremely disappointed. I have been in touch with Groupon multiple times, but unfortunately, the issue remains unresolved. In May, I placed an order for 2 pairs of sandals. The white pair was delivered promptly, but the black pair has not shown up. I have had discussions with various representatives through phone calls, live chat, and text messages, but the black sandals have yet to be delivered. Despite requesting a change in my email address with a Groupon agent, my account still displays the old email. Furthermore, the tracking option for a dashcam I purchased seems to have vanished from My Stuff. Additionally, the towels I ordered show as ready to be shipped, although I already received them weeks ago. I would appreciate assistance in resolving these matters.

On August 23, I purchased a multicolor ocean wave light projector and music player. As of September 4, I have yet to receive my speaker. This isn't the first time I've encountered issues with Groupon deliveries. In a previous instance, I ordered a vibrator and received it two months later due to it being lost. The speaker I ordered was supposed to arrive in 4-7 business days but it is now past the expected delivery date and hasn't even left the shipment facility. I am extremely frustrated and would like either the speaker delivered promptly or a refund back to my card, not as credit on Groupon. I'm disappointed with this experience and do not plan on using Groupon again. Thank you for addressing this matter promptly.

On September 1, [redacted], my spouse, J. King, and I bought tickets for the Blue Man Group show at the Briar Street Theatre in Chicago via Groupon on my cell phone. Initially, we selected 2 tickets, but only 1 was confirmed. We tried to cancel the first order but ended up buying 2 more tickets due to limited options. Surprisingly, our Bank of America account was charged four times, totaling $[redacted] instead of $[redacted]. We should only be charged once for $[redacted]. During the purchase, we received 3 notifications of payment issues with PayPal. We are seeking a refund for the additional $[redacted] for the unused tickets. The confirmation number for one ticket is [redacted]. We request a refund for the overcharged amount. Contact us at the provided numbers and email if needed. Thank you.

I purchased a 10" Lucid mattress for $[redacted]. Initially, I mistakenly ordered two mattresses, but the transaction didn't go through due to insufficient funds. After canceling that order, I successfully ordered one mattress. However, Groupon mistakenly processed the order for two mattresses, resulting in me receiving three. Groupon's customer service skillfully resolved the situation. While I am enjoying the quality of the mattress I kept, I now need to return one of the extras. Craig S from Groupon has provided me with a return authorization and label for both extra mattresses. I am unsure if I should generate a new label for returning just one mattress. Overall, I am impressed with the product and grateful for the assistance provided. Thank you for your support. - Mary Bridget S.

I need assistance with changing my contact information and shipping address for my Qualtry order. My email is [redacted] I want to update the shipping address to 23 TONOPAN STREET, MASTIC NY [redacted], United States. I also want to confirm that I have selected Standard Shipping for $7.99. In my order, I have a Personalized Cutting Board for $29.99. I do not meet the requirements for the GPN5DAYCB1-BED5AS4B discount code. The subtotal is $29.99, with shipping costs of $7.99, making the total amount due $37.98.

After returning a faulty item to Groupon and providing updated credit card details for the refund multiple times over nearly 2 months, I still have not received my refund. I expect not only my initial refund of £[redacted].00 but also compensation of £[redacted].00 for the delay caused by Groupon breaching the refund time frame. This totals £[redacted].00. I am entitled to this compensation for the stress and inconvenience caused. I kindly request that Groupon processes this payment immediately before I escalate the matter to the ombudsman and other appropriate authorities due to the unacceptable delay.

Hello, My name is John S. I previously tried to reach out to customer service weeks ago but received no response. I am reaching out regarding an unsolicited purchase. I purchased a Groupon for Cedar Point but was notified the transaction failed due to using an outdated credit card. After attempting the purchase again with an updated card, I was charged twice and received two vouchers. I am requesting the cancellation of the voucher that was mistakenly charged and has not been viewed/opened. If I do not receive a prompt response or a full refund, I may seek legal assistance on this matter. The order number for the voucher I wish to cancel is [redacted]. Thank you, John S.

I purchased 2 rides per person (total 4 rides) for Stratosphere XScream and BigShot in Las Vegas on Sep. 2, [redacted]. Upon arrival on Sep. 3, [redacted], we found out the rides were closed due to strong winds. The customer service representative, Alex, directed us to contact Groupon for a refund as they were unable to process it onsite. Alex mentioned similar cases have been dealt with through Groupon in the past. Please issue a refund for order # [redacted], totaling $39, back to the card ending in [redacted]. Thank you for your assistance.

On August 31, [redacted], I accidentally purchased a ticket to Tony and Tina’s Wedding for $95.00. Despite not having enough credit at the time, Groupon attempted to charge the card on file multiple times. I have removed that card and now wish to buy (4) tickets for $75 each with a different card for different seats. I do not authorize the $95.00 charge and need confirmation that my new card will not be charged that amount. Please contact me at [redacted] to confirm before I make the new purchase. Thank you. - Julie Ann Barnabee

I had a chat the other evening with a representative who arranged my refunds. However, upon reviewing the refund numbers, I noticed they don't match the items I returned. Hi there, Thank you for chatting with me. Below is the full chat transcript for your reference. If you need further assistance, feel free to respond to this email. Best regards, Ramya S --- Gcdonnelly, Sep 3, 6:47 PM CDT: C Donnelly: Problem: live chat I've been trying to return items, but the website seems overloaded and won't allow me to process the return. It has been like this for 3 days. Ramya S: Hello, Donnelly. Can you provide more details about the issue? C Donnelly: Hi. I need help returning items I bought on August 26, [redacted]. Ramya S: Are you looking to return all the items purchased on August 26th? C Donnelly: I want to return everything except the large Isaac Liev navy tunic. Ramya S: Excluding the "Women's Long Sleeved Tunic Dress with Pockets Navy Tunics X-Large (10)"? C Donnelly: No, I meant the Isaac Liev mid-sleeve babydoll dress navy large. Ramya S: So, you want to return everything except the mid-sleeve babydoll dress navy large? C Donnelly: Yes, please Ramya S: Give me a moment to check and assist you further. Ramya S: I noticed you're eligible for our reward challenge while I work on this issue. It's an opportunity to earn site credit for future Groupon purchases. Would you like more details via email after we resolve your return queries? C Donnelly: No, thank you Ramya S: Did you face any problems with this Groupon order? C Donnelly: The sizes are too large Ramya S: Thank you for sharing that Ramya S: Are you still with me? C Donnelly: Yes Ramya S: Thank you for confirming Ramya S: I'll send you the return labels now C Donnelly: Thanks a lot Ramya S: Sorry for the delay C Donnelly: That's alright Ramya S: I've emailed you the prepaid labels for all orders except the mid-sleeve babydoll dress navy large C Donnelly: Via email? Ramya S: Yes, to [redacted] C Donnelly: Thank you! Ramya S: You're welcome. Is there anything else you need help with? C Donnelly: No

Yesterday, I purchased a Groupon deal for carpet cleaning services focused on pets, specifically for 7 rooms. When I called to schedule the appointment, the person on the phone seemed disoriented, possibly under the influence. Despite my discomfort, I scheduled the appointment for Friday morning. However, I do not feel safe having this individual in my home as he did not even identify the company properly. I am requesting a refund for my voucher as I no longer trust this service and will seek another provider for my carpet cleaning needs.

I bought a Groupon for Pearle Vision but was informed during my appointment that the deal wasn't good. Pearle Vision explained the pros and cons compared to their regular pricing. They said customers had been able to get refunds more than 30 days after purchase. However, they couldn't credit my payment. I'm requesting a refund of $36. Good service makes for happy customers. I've had good experiences with Groupons in the past on different email accounts, but this one is disappointing. You can't always tell the value within 3 days. If this isn't resolved, I'll leave a negative review; if it's fixed, I'll leave a positive one.

I am hoping to get in touch with someone regarding my recent email inquiry about the items I purchased. I have not received a response yet. The Quilted Slip-Cover Furniture Protector for my loveseat and sofa that I bought appear more red than burgundy, contrary to the description in your ad which promised "burgundy" items. The shipping process indicated a final sale when I attempted to print the shipping package despite the ad mentioning free returns. I made the purchase on August 25, [redacted], for the Quilted Slip-Cover Furniture Protector for my loveseat. I am willing to reorder different color covers, but I believe this issue needs to be resolved. If necessary, I may have to contact my credit card company. Thank you for your attention to this matter. Cathy Theobald