Groupon Customer Service Issues

I purchased a Groupon for services at Soft Touch Skin Center in Oxnard, CA (#LG-TH3-NHX-NXZ-YVK). After scheduling my initial appointment, I was surprised to learn of specific instructions regarding tanning, medications, and scheduling limitations that were not mentioned in the original ad or during booking. As a result, I am unable to use the Groupon before it expires in October. I am seeking a refund of $*** due to the lack of disclosure on their part. I am unable to find a direct contact number to address this issue with them. Thank you for your assistance.

I purchased 4 tickets for a show at Tuacahn Amphitheatre in Ivins, UT to see Alan Menken on April 26, [redacted]. Upon arriving at the box office as instructed, they did not have any record of our ticket purchase in their system. Fortunately, they provided us with 4 tickets after I showed them my receipt and presented the 4 vouchers. However, they mentioned that if no seats were available, we might not have been able to attend the show. This experience has made me hesitant about buying tickets through Groupon in the future due to concerns about seating availability.

Regarding SYMBIOTIC Training Concepts LLC, I am frustrated as this is the third time I have encountered this issue. Upon reaching out to the business owner, I discovered that the business has been closed for years. I have experienced similar problems with two other local personal training companies, ShapStrength and Elevate Fitness & Martial Arts, which I purchased through Groupon. I believe this situation constitutes fraud, and I request a full investigation into these companies and a refund of the charges. While I have had positive experiences with Groupon in the past, I find it unacceptable to be deceived in this manner, and I assume you share this sentiment. Kindly process the refunds for all these transactions and inform me once the refunds have been issued. Thank you. - Christie B.

Subject: Issue with Companies Linked to Groupon I am experiencing a recurring issue with three businesses, including SYMBIOTIC Training Concepts LLC, ShapStrength, and Elevate Fitness & Martial Arts. Despite contacting the owner of SYMBIOTIC, I discovered that the business closed years ago. This situation, where I have been wrongly charged by businesses that no longer operate, appears to be fraudulent. I would like a thorough investigation into these matters and a refund for the charges. Over the years, I have had positive experiences using Groupon, but being subjected to these scams is unacceptable for both customers and Groupon. I respectfully request a refund for all three instances and appreciate your assistance in resolving this matter promptly. Thank you, Christie Email: [redacted]

I had a disappointing experience during my recent spa appointment at Henderson Castle. Despite multiple attempts to contact them via phone and email, I only managed to speak to a manager on the day of my appointment. Unfortunately, they refused to honor the resolution discussed with the manager without an additional charge. The spa's uncleanliness and the staff's personal hygiene were not up to standard, prompting me to leave without receiving any treatments. I requested a refund, but Henderson Castle directed me to seek it through Groupon. Despite requesting a call back from Groupon with a promised time frame, I never received the call. I still hope to resolve this issue.

I bought a coupon for dinner for two at Little Sheep Mongolian Hot Pot. When purchasing, I selected a quantity of 2, so I was charged $24. However, when I redeemed it, I was informed it was only a $20 discount. I am confused as to whether I accidentally bought two coupons. I am not planning to return, so I would appreciate a $12 refund. I am a new Groupon customer and have made several purchases recently. Your assistance is greatly valued.

I recently purchased my first Groupon while visiting New Jersey and ordered from Dominos using a deal for $30 worth of pizza for $15. However, when I tried to use the coupon, it wasn't accepted. After contacting Dominos in Texas, I was told to order online, but the coupon clearly states it can't be used online. I'm seeking a refund as the offer is not working as expected. I ordered on April 12, [redacted], and am frustrated that there doesn't seem to be a way to reach customer service by phone. In addition, I also signed up for a shipping deal for a $10 refund, but I have yet to receive that as well.

I recently made a purchase and intended to gift one to my daughter only to find out it was no longer available shortly after. I have been attempting to work with Groupon for two days to obtain a voucher for her and purchase one for myself. Unfortunately, the original date for our trip, 6/6, is sold out, leaving us with only the 6/1 option for a 3-day stay in Ft. Lauderdale. Regrettably, I could only acquire one voucher. I am seeking assistance as I feel like I have wasted over $[redacted] and I am very upset about this situation. The chat support was unhelpful despite my multiple attempts to get clarification on my query. The order number for my purchase on April 28, [redacted], is 1[redacted]17-[redacted].

I reserved and paid for my condo online in Panama City Beach, Florida through Groupon. However, upon arrival, I was unexpectedly charged an additional $[redacted]. There was no mention of any extra fees in the booking process, leading to my frustration. I believe I should be refunded the $[redacted] as I was under the impression that the online payment covered all costs for the trip. I feel misled and taken advantage of. Please respond promptly to rectify this situation. Thank you. - Antonio H.

I am disappointed with the service provided for a Couple's massage that I booked through Groupon. I scheduled an appointment with Angela for a couple's massage at 7:15 pm on 4/27/19, only to arrive and be informed there was only one masseuse available. We were rescheduled for today, 4/28/19, but upon calling to confirm, I was told they still only had one masseuse. When I inquired about future availability for a couple's massage, the staff member abruptly hung up on me. This experience leads me to question if the lack of sufficient staff is a recurring issue or if there may have been discrimination based on skin color during our initial appointment. The inconsistency in service and unprofessional attitude towards my inquiries are concerning.

I purchased the PaVeRa Inspirational Beauty Groupon for a manicure and pedicure. The voucher does not expire, but the promotional value expires on May 3, [redacted]. The experience with this salon has been disappointing and unprofessional. It was challenging to book an appointment, and upon arrival, the shop was dirty and the nail technician was not present. The substitute stylist was focused on hair instead of nails. Communication with the salon was unclear and the professionalism was lacking. Due to these issues, I would like to request a credit or exchange for a different salon, as I do not wish to continue business with this establishment.

Hello, I attempted to book a room at the Tuscany Hotel and Casino Las Vegas yesterday. Since I did not promptly receive a confirmation email, I believed the reservation was not successful and attempted to book multiple times. This morning, I finally received the confirmation email, but to my surprise, I ended up with two reservations instead of one. I only intended to make one reservation and would like to keep that one while requesting a refund for the second reservation made in error. Thank you.

Hello, I bought a Groupon deal for Lasik Eye Surgery and traveled to the Lasik Vision Institute in Summerville, SC for my consultation. However, I was told that I'm ineligible for the procedure since I'll be out of the country for several months and will miss the necessary follow-up appointments. As I'm unsure when I'll be able to reschedule the surgery, I would like to request a full refund. Thank you.

Hello, I am having trouble reaching Groupon's Customer Service, creating a frustrating loop. If I can't get in touch, I may have to give up using your service, which wouldn't be fair. I want to address the issue with my recent Groupon purchase below. Unfortunately, due to a family emergency involving my 80-year-old father who has Alzheimer's and Parkinson's, I couldn't attend the event. I would be grateful for either a refund or a credit on my account for a future purchase. Thank you, Lou.

I recently used a Groupon for Sulmida shaved ice with hot or cold tea on North Road on April 3rd. Unfortunately, I was dissatisfied with the service I received. According to other Groupon reviews, the hot tea should have been served with a glass pot and a small cup, but instead, I was given a disposable paper cup. I raised this issue with the staff, but their explanation was not satisfactory. After leaving a negative review, I noticed that it was initially visible but has since disappeared. However, older reviews, even from January, remain on the site. It seems like only positive reviews are being showcased, while negative ones are being removed quickly. This selective handling of reviews makes me question the trustworthiness of Groupon reviews, and I am now hesitant to make future purchases through the platform.

I experienced an issue booking a hotel through Groupon. After clicking the checkout button, I received no booking confirmation. Despite checking my email and Groupon account, there was no record of the reservation. When I called the hotel, they had no reservation under my name. To secure accommodations, we booked another hotel through a different website. The following day, after already staying elsewhere, I received an email confirmation from Groupon for the original booking. To my dismay, my bank account showed a charge for the hotel I had no confirmation for. This unauthorized charge needs to be refunded promptly.

I encountered a frustrating issue with a Groupon for spa treatments. I had a Live Chat with Kiran K. from Customer Support who provided instructions via email. However, I am having trouble following the steps to get a refund. Kiran K's email stated that the trade-in option had been enabled for me, and I should see the "start trade-in option" in My Groupon's page. Unfortunately, I cannot locate this option and only found something called "Groupon Bucks," which was empty. Additionally, Kiran mentioned contacting the Merchant to inform them of the refund, but it's unclear if this step is needed before the trade-in option appears. I have three specific questions for clarification: 1) Must I contact the Merchant before the trade-in option shows up? 2) If contact is necessary, what specific steps should I provide the Merchant for the refund process? 3) Can I, as the recipient, contact the Merchant, or does the purchaser need to handle it? My niece, who lives in Australia and recently had a baby, bought me the Groupon. I hope for a prompt response at [redacted] Thank you.

I had a very uncomfortable experience at the Spa at Eaglewood on April 28. The massage therapist, Sal, lacked proper training and made me feel awkward during the session. I had to ask him to leave the room after 15 minutes due to his inappropriate techniques. I do not wish to pay for this service and request a full refund for the Groupon purchased. Thank you for your prompt attention to this matter.

Subject: Issue with Groupon Purchase of The Greenville News Hello, I am reaching out regarding order number [redacted][redacted]5 for The Greenville News that I purchased on Groupon on April 6, [redacted]. Despite not receiving any issues as of today (April 29, [redacted]), I have been unable to find a resolution to this problem after chatting with Ishani B and another team member. I received a message from Groupon on April 26, but my reply was blocked. If this issue cannot be resolved promptly, I will need to request a refund. This is the first time I have encountered this problem with my previous Groupon orders for The Greenville News. I appreciate any assistance you can provide in addressing this matter promptly. Thank you, Louise C. [redacted] Caroldean Drive Travelers Rest, SC [redacted]

I am seeking a refund for a Groupon purchase made on April 6th, [redacted] for a one-hour facial with aromatherapy at The Spa and Lash Studio. My wife, Nikelle Fletcher, received the service as a gift from me, Mark Fletcher. She described her experience as unsatisfactory, noting that the facial was only 45 minutes long instead of the full hour as advertised. Additionally, the pressure applied during the facial was insufficient, leaving her feeling like the treatment was subpar. She expected additional features like a head/scalp or arm/hand massage, which were not provided. There were issues with sunscreen lotion flakes left on her face and neck post-treatment, requiring her to wash her face again at home. We are requesting a refund for the incomplete and unsatisfactory service received, but would also consider a complimentary facial service at the establishment with a more experienced practitioner.