Groupon Customer Service Issues

I received an email from Groupon containing a 60% discount code. I attempted to make a purchase using the code but encountered an issue because my old card was linked to the account. After updating my card information, I was unable to complete the original order. Instead, a new order was processed without the discount at $39.00. I also have an unfinished order that should have been $15.60 with the discount. Can someone assist me in finalizing the initial order with the updated card details and cancel the second order? Alternatively, could the incomplete order be canceled, and the 60% discount applied to the successfully processed order?

I am experiencing an issue with my order #[redacted] that UPS claims was delivered, but I did not receive. Using my Ring app, I can confirm that only regular mail was delivered yesterday, and today I received a package from Amazon but nothing from Groupon. UPS informed me that the package was transferred to USPS for delivery. However, when I attempted to track it using the UPS tracking number, it turned out to be invalid. Therefore, I am unable to track the package through the post office.

I discovered numerous unredeemed Groupons in my account that have expired without my knowledge, which has accumulated to a substantial amount. I am unsure how to utilize the credits I have. Can someone from Groupon please call me at [redacted]? I usually avoid answering unknown numbers, so I might miss your call. I am uncertain about how to address these issues with someone. Some of the unused Groupons are for concert tickets, which I never attended as I usually go with the people I purchase them for, indicating an error. I would appreciate assistance in resolving these issues. You can reach me at [redacted] Thank you, I am eager to use my credits before they expire.

Hello, I've previously reached out about an issue, but I have more details to share. I'm Stacy Johnson, and I received a birthday Groupon from Dawn Burke for Metro Salon in Howell, NJ. The Groupon includes a haircut, conditioning, blow dry, and full highlights, and I paid $70.50 for it. The Groupon states that the amount will never expire. Metro Salon claims they haven't heard of this and don't know how to apply the $70.50 credit to my service. I have the physical Groupon with me, and I'm unsure how to proceed to utilize the $70.50 for my appointment as promised. I'd appreciate guidance on how to resolve this issue. Thank you.

I purchased a Groupon voucher for Llwyn Hall in Llanelli, which was redeemed by the merchant. Unfortunately, the business has closed down, and we were not able to enjoy the meal for four as planned. When we arrived, the merchant had rescheduled our booking two days later and then informed us of the closure. We ended up spending a total of £84, including the £59 voucher and two taxi rides. It's disheartening as this was our first Groupon purchase, and we have nothing to show for it. I have been unsuccessful in reaching customer service via phone or email. I am hopeful that the issue can be resolved with a refund. The experience has been very disappointing for us and our guests. Please reach out to us via this email for any additional information needed to process the refund promptly.

I purchased a Groupon offer for paintball at Skirmish in Billericay in January. However, when I attempted to book with them, I was informed that they no longer accept Groupon vouchers. Additionally, I purchased laser tag vouchers for Brentwood but the day I booked was allegedly fully booked. When I tried to reschedule, it showed as used. I am looking for a refund for both the paintball and laser tag vouchers due to this misleading service. Thank you, Martin.

I am experiencing difficulties requesting refunds for multiple Groupon items due to technical issues on the website. Despite trying to access customer service or the FAQ for guidance, I have been unsuccessful in resolving the problem or reaching a representative for assistance. As a result, I have missed the return period for some items, incurring financial losses that were initially covered by a refund guarantee. At present, my main priority is to receive refunds for all the items, even if the return window has expired due to issues caused by the company. I am seeking direct communication with a customer service agent to address this matter promptly. Thank you for your attention to this urgent matter.

I purchased a Groupon for Funtopia in Naperville in December. The Groupon had no blackout dates then and expired on 3/25. I called on March 9th to book a visit for the 25th during spring break. When I called again on March 12th, I inquired if they were opening earlier. Both staff I spoke with confirmed I could use my Groupon on the 25th. However, on arrival, there were signs saying no Groupons were accepted. The manager, Eric, was unhelpful and mentioned they decided in early March to block the dates. Their sudden policy change after confirming my booking is disappointing. I offered to pay the price difference for a visit, but he declined. Despite no prior notice, he stated the Groupon was now valid until 4/15. I feel misled and undervalued as a customer. I seek a refund due to this unreasonable policy change.

Hello, I am attaching the booking links again as a Word document, as the Firefox link in my previous email may not open. I booked 2 Groupon deals for a 2-night stay at Bridge of Cally Hotels from Friday, March 29th, to Sunday, March 31st, [redacted]. Upon arriving on March 29th, I was informed at Bridge of Cally Hotel that only one booking was under my name. Despite insisting on two rooms and making calls to your Hub in Perth, it was confirmed by Groupon that only one booking was made. Ultimately, our weekend plans were disrupted, and the stress led to my friends having to find alternate accommodation at their own expense. Upon checking my Groupon account, I discovered charges for both bookings on January 3rd and January 31st, indicating that I had made the reservations correctly. I would appreciate an explanation for the confusion surrounding my bookings and the inconvenience caused during what was meant to be a relaxing getaway.

I visited Atlanta over the weekend and bought two Groupons for local restaurants. The first one went well, but at the second place, they didn't accept our printed sheet because we didn't have the actual voucher. I realized later that I should have checked the order status for the true voucher, but we just printed what came up on the page. My wife is disabled, and we don't eat out much, so this was disappointing for us. As retired military on a fixed income, $20 mistakes hit us hard. A refund or credit for our next visit would really help. We may go to Louisville this summer or use it locally. Your understanding would mean a lot. Thank you, Bob D.

I have been attempting to contact Groupon multiple times without success. When trying to reach them through email, Live Chat, or requesting a call back on the customer service support page, it freezes my computer. This issue persists across different devices. Despite numerous calls, I have not been able to speak with a representative. I need assistance with a Groupon I purchased on March 1, [redacted], as the merchant informed me they are no longer honoring Groupon vouchers. The merchant requested refunds for unredeemed vouchers due to a negative experience with Groupon. I am seeking a refund of $89.00 for the voucher LG-H6GF-H9L3-ZFJ6-2B9T. Please contact me at the earliest convenience to address this matter.

Last night on March 31, [redacted], I placed several orders. I need assistance completing the orders as some went through successfully while others did not. My credit card information was updated, but the orders that did not go through are as follows: "5/8 bypass ergonomic pruner" for $14.54, 2 incomplete orders for personalized wreath hangers totaling $34.96, a $50 value towards custom metal artwork for $29.00, and one more personalized wreath hanger for $17.48.

I have just placed an order that I would like to cancel as I cannot split the three massages up, and there are no openings until the middle of May. Thank you for your purchase confirmation. To redeem your Groupon, please follow the instructions outlined below. You can access your Groupon by visiting My Groupons. Please note the appointment requirements where you can call [redacted], email [redacted], or visit the link provided to schedule online. Remember to present your voucher at the appointment. Kindly cancel my order, which was placed on April 1, [redacted], with the order number 1[redacted]94-[redacted]. Thank you.

Order #[redacted]: I bought these Groupons on February 11th to use on Valentine's Day. Today, the last day to redeem them, I tried to apply them to my order. However, when I used the first voucher code, it only deducted the amount I paid for the Groupon, not the full Groupon value. The vendor also confirmed it would only deduct $20 instead of the full $40 value. Since today is the expiration date, I wanted to use them as planned but not if I can't get the full value. I'm requesting a full refund for the order mentioned. Thank you for your assistance. - Gina H.

I ordered a Paw Patrol magazine for my granddaughter and received a confirmation on January 17. The order number is [redacted]3. I need to change the delivery address, as the magazine has not arrived yet. I have tried to contact them via email, but received no response. Unfortunately, I couldn't find a phone number for them either. Their website is not working properly. Once the address is updated, I would like to cancel any future subscriptions after this one ends.

Hello, my name is Debbie Taylor, and I bought and gifted two orders from "Smile Direct Club" to have retainers made for myself and my daughter Tamara. I had an appointment on Monday, April 1, [redacted], only to find out that the manager was unaware of any Groupon deals with their company. I presented my Groupon vouchers indicating my purchase through Groupon. Voucher #1: "KSGDWF38XH&LG-WBKG-KMPV-JHPZ-PMY2" and Voucher #2: "SCRY89XFVZ&LG-4PC4-3WM1-J1NV-XNKF" under "[redacted]" Smile Direct Club did not provide any services as I would have had to purchase the full package. I am requesting a refund for services not rendered. According to Smile Direct, the advertisement was misleading. It took multiple calls for them to locate the vouchers I had purchased. My phone number is [redacted], and my email is [redacted] I look forward to resolving this issue promptly. Thank you. Sincerely, Debbie Taylor

Hello, I recently bought a Groupon deal for Sev Laser at the Central Park NYC location. During my consultation, they informed me I couldn't start my treatment that day due to self-tanner on my skin. I made my appointment for March but had to schedule my first treatment for June 10th, a few days after my voucher expires. I'm wondering what it means for it to expire and how to make use of it when no appointments are available. I'm seeking an extension and considering contacting Sev to activate my voucher from my initial visit. I hope to avoid wasting the voucher due to popularity and high demand on Groupon. Thank you for any advice on how to proceed.

I am seeking a refund from TeEvas for pralines I attempted to purchase in-store but found it closed. Upon learning I needed to order them for pick up at a warehouse, I contacted TeEvas via email. Despite being informed to reorder, I was not provided with a phone number or pick-up location. After numerous attempts to clarify, I was eventually directed to Parcel and Post Plays on Magazine Street for pick-up. However, due to work commitments, I requested a time change from 11:30 to 3. Unfortunately, communication has been challenging, with rumors suggesting TeEvas may not be available due to legal issues. The 40-mile distance makes it impractical to visit the store daily. This experience with Groupon has been frustrating. I am requesting a refund as I have been unable to establish clear communication with TeEvas. Thank you for your assistance.

I received three emails, each regarding an order I made on April 1st, each for 12 bottles of premium rose wine at a final price of $47.99 after a discount coupon was applied. Unfortunately, I am currently unable to log in to my account as my password is not working. Despite not being able to contact customer service directly, I am reaching out through gethuman.com. American Express has verified that there are no issues with my payment on their side. Please contact me to resolve this issue promptly. Thanks.

I purchased the Just CBD Gummy Bears: 250mg on March 6, [redacted]. When I realized I needed a redemption code, I contacted Groupon for assistance. They informed me to contact Wevape to cancel the order to avoid charges on my credit card. Despite reaching out to Wevape through emails and not receiving a response, I noticed a charge of $18.99 on my credit card by Groupon for the unreceived gummies. I urge Groupon to refund this amount back to my credit card. My order number is #1[redacted]92-[redacted] for Grace A. I can be reached at [redacted] and would appreciate a phone call to address this situation promptly.